O'Brien Glass Industries

What O'Brien Glass Industries does

Operational technology centres on specialised vehicle glass repair and replacement techniques, diagnostic equipment for modern vehicles, and ADAS recalibration tooling, all delivered by technicians trained through the O'Brien Technical Training Program (Certificate III in Automotive Glazing Technology) and a parallel glazier apprenticeship. Sustainably, O'Brien reports a 96.8% vehicle glass recycling rate and 62% reduction in Scope 1 and 2 emissions, with targets aligned to the Science Based Targets initiative. Corporate branding is anchored by the registered O'Brien® trademark and the nationally recognised 'O'O'O'' jingle, supported by dedicated careers, diversity, and community-giving programmes.

Name

O'Brien Glass Industries

Legal name

O'Brien Glass Industries Limited

Website

https://obriencareers.com.au

Company type

Private

Founded year

1924

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

O'Brien Glass Industries is an Australian subsidiary of Belron Group operating national vehicle glass repair and replacement, residential and commercial glazing, and electrical and plumbing services through branches, mobile technicians, and a centralised Customer Solutions Centre.

Ownership category

akta.pro rank

Product category

Automotive Glass Services

NAICS

Automotive Glass Replacement Shops (811122), Glass and Glazing Contractors (23815)

akta.pro primary industry

Auto Glass Repair & Replacement (TLAKAAAH)

akta.pro secondary industry

Glass & Glazing Repair (Single-pane, Insulated Glass Unit replacement) (HSAGAEAD)

Keywords

• Vehicle glass repair
• Windscreen replacement
• Automotive recalibration
• Residential glazing
• Commercial glass installation

Headquarters

HQ city

Padstow

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Vehicle Glass Services: Automotive glass repair and replacement services including windscreens, rear glass, and side glass. Services provided to individual consumers, insurance companies, and fleet customers through mobile technicians and service centres across Australia.
2. Residential and Commercial Glazing: Glass installation and replacement services for homes and businesses including safety and security glass, commercial glass, shower screens, and pet doors.
3. Electrical and Plumbing Services: Services for homes and buildings through the O'Brien Network of technicians nationwide.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

O'Brien Glass Industries provides automotive glass repair, replacement, and ADAS recalibration services through the O'Brien AutoGlass brand, and residential and commercial glazing (safety/security glass, shower screens, pet doors) through the O'Brien Glass brand. The company has expanded into electrical and plumbing services for homes and buildings, supported by a national branch network, mobile field technicians, and a centralised Customer Solutions Centre handling over one million customer enquiries annually.

Product overview

O'Brien Glass Industries operates as a multi-service company with two primary product lines: O'Brien AutoGlass (vehicle glass repair, replacement, and recalibration services) and O'Brien Glass (residential and commercial glazing services). The company also maintains a Customer Solutions Centre handling nationwide enquiries, and has expanded into electrical and plumbing services. The portfolio is supported by technical training and apprenticeship programs. The company is part of the Belron Group, a global automotive glass services organization.

Differentiator

Problem solved

Functional benefit

Products and services

• O'Brien AutoGlass

Quantifiable outcome

• 96.8% of vehicle glass recycled
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Women in AutomotivecoreGTM or Marketing Partner · 14 January 2026Silver Corporate Membership commitment to championing gender equality and building a stronger community for women across all areas of automotive. O'Brien's support helps celebrate achievements, educate and inspire, and drive meaningful change across the automotive industry.
• Afrika TikkunminorOthersInternational charity partnership supporting young people in South African underprivileged communities. O'Brien and Belron Group businesses participate in the annual Spirit of Belron Challenge fundraising event, focusing on physical wellbeing activities to raise money for Afrika Tikkun's holistic development programmes covering nutrition, health, education, and skills development.
• Camp QualityminorOthersAustralian charity partner supported through the O'Brien Giving Back Programme. The partnership contributes to local and national charity efforts as part of the company's community engagement initiatives.
• Science Based Targets initiative (SBTi)coreStrategic or Co-development PartnerEnvironmental sustainability partnership aligning O'Brien's sustainability efforts with Science Based Targets initiatives, providing a rigorous framework to set and achieve ambitious, science-based emissions reduction targets.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Safelite Group: US-based vehicle glass repair and replacement business, also part of the Belron Group. Directly comparable as a sister business operating the same auto glass service model under Belron, with similar mobile technician dispatch, insurance relationships, and ADAS recalibration capabilities.
• Glass Doctor: North American glass repair and replacement franchise network (part of Neighborly) covering auto, residential, and commercial glass. Comparable because it operates the same multi-segment glass services model (vehicle + property) under a franchise network, competing head-to-head with O'Brien's combined AutoGlass and O'Brien Glass offerings.
• Novus Glass: International vehicle glass repair franchise network with presence in multiple geographies including Australia. Directly comparable as a competing auto glass service franchise model offering windscreen repair, replacement, and recalibration to consumer and insurance customers.
• Carglass: European vehicle glass repair and replacement brand, historically part of Belron and now competing in adjacent markets. Comparable because it operates the same windscreen repair/replacement model, insurance-driven volume, and mobile technician networks that O'Brien runs in Australia.

Broad incumbents

• Belron Group: Global parent company of O'Brien and the world's largest vehicle glass repair and replacement group. Comparable because O'Brien operates as Belron's Australian platform with shared technology, training programmes (Best of Belron), and group-level procurement.

Regional players

• National Windscreens: UK-based vehicle glass repair and replacement network with international operations. Comparable as a regional vehicle glass specialist competing on the same windscreen repair/replacement and ADAS recalibration services that anchor O'Brien's AutoGlass business.
• Speedy Glass: Nordic vehicle glass repair and replacement chain. Comparable as a regional vehicle glass service competitor with similar mobile and in-branch service model, insurance-driven volume, and focus on windscreen repair and replacement.
• Instant Windscreens Australia: Australian vehicle glass repair and replacement competitor with a national branch network. Directly comparable as the main domestic challenger to O'Brien AutoGlass in Australia, with similar mobile technician service, insurance partnerships, and windscreen focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/obrienaustralia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about O'Brien Glass Industries