Carglass
- Company typePrivate
- Founded1986
- HeadquartersCourbevoie, France
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Carglass does
Carglass France is a French automotive glass repair and replacement specialist operating under the Belron Group, the global leader in vehicle glass services. Founded in 1986 and headquartered in Courbevoie, the company runs a network of more than 870 service centers across metropolitan France, complemented by a free mobile home service that travels to the customer's location. Its core offerings are impact repair (typically completed in 30 minutes) and full windshield, side, and rear window replacement using glass manufactured to European 43R standards. A systematic ADAS camera recalibration service, delivered through an exclusive partnership with Bosch, is bundled with windshield replacements to restore Advanced Driver Assistance Systems to specification.
The business operates a direct-to-consumer model with a strong B2B distribution layer through 25+ insurance partnerships (AXA, Allianz, Groupama, Generali, MACIF, and others) that enable direct billing and no-advance-payment terms, with 70% of customers paying zero deductible. Pricing is quote-based and not publicly disclosed; services are typically reimbursed under bris de glace (glass breakage) coverage. Beyond glass, Carglass generates supplementary revenue from add-on services including wiper blades, cabin air filters, batteries, headlight optics, Carglass® Protect anti-rain/insect treatment, and interior disinfection. A separate enterprise offering serves professional fleet operators, including TotalEnergies fleet card holders.
The company serves approximately one million motorists annually, has 501–1,000 employees (with 400+ technicians added in 2023), and holds a 4.8/5 customer rating across 53,330 verified reviews. Its distribution footprint in France — combining 870+ centers, nationwide mobile service, insurance direct-billing rails, and a 30-year brand — constitutes its core competitive position, while a planned 2026 leadership transition (Neil Rogers succeeding Éric Girard) and the launch of Carglass® Maison suggest an intent to broaden the service portfolio beyond pure automotive glass.
Carglass firmographics
Firmographics- Name
- Carglass
- Legal name
- Carglass France
- Website
- https://carglass.fr
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
Carglass industry classification
Industry- Product category
- Automotive Glass Repair and Replacement Services
- NAICS
- Automotive Glass Replacement Shops (811122), Automotive Body, Paint, Interior, and Glass Repair (81112)
- SIC
- Services-Automotive Repair, Services & Parking (7500)
- akta.pro primary industry
- Auto Glass Repair & Replacement (TLAKAAAH)
Keywords
Where Carglass is headquartered
LocationHeadquarters
- HQ city
- Courbevoie
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Carglass business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- Glass Repair and Replacement Services: Primary revenue from repairing impacts and replacing vehicle glass (windshields, side windows, rear windows) for individual and business customers. Services are typically covered by insurance (bris de glace coverage), with Carglass handling insurance paperwork and offering no-advance-payment terms.
- Additional Auto Services: Supplementary revenue from related services including wiper blade replacement, cabin air filters, battery replacement, headlight optics, vehicle disinfection, and Carglass Protect anti-rain/mosquito treatment.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels9 records
Carglass product offering
Product offeringCore offering
Carglass specializes in the repair and replacement of automotive glass, including windshield impact repair (completed in 30 minutes for suitable impacts), full windshield replacement, side window replacement, and rear window replacement. The company operates more than 870 service centers across metropolitan France and offers a free mobile home service. Revenue is primarily driven by glass repair and replacement transactions, typically covered by insurance bris de glace policies, with Carglass handling insurance paperwork and offering no-advance-payment terms.
Product overview
Carglass® is a specialist in automotive glass repair and replacement services, operating as a single-service company focused on windshield and vehicle glass solutions. The core offering centers on two primary services: impact repair (completed in 30 minutes for suitable impacts) and full windshield/window replacement using glass manufactured to European 43R standards. The company offers an extensive network of over 870 service centers across France, complemented by a free mobile home service for all glass interventions. Key add-on services include ADAS camera recalibration using exclusive Bosch technology, the Carglass® Protect anti-rain/mosquito treatment, cabin air filters, wiper blades, batteries, headlight lens replacement, and interior disinfection. The company also provides promotional offers such as free OSRAM tire inflators with services. Carglass® has established partnerships with numerous insurance companies for claims processing and with TotalEnergies for fleet/professional services.
Differentiator
Problem solved
Functional benefit
Brands
- Carglass® Protect Anti Pluie et Moustiques: Rain and mosquito repellant treatment for windshields
Products and services
- Windshield Impact Repair (Réparation d'impact sur pare-brise) Repair service for small impacts (chips) on windshields, completed in 30 minutes for impacts smaller than a 2 euro coin and outside the driver's field of vision. Available in-center and via mobile home service. Covered by insurance bris de glace.
- Windshield Replacement (Remplacement de pare-brise) Full windshield replacement service using automotive glass manufactured to European 43R standard and matching original specifications. Available for all vehicle makes and models, in-center or via mobile service, with manufacturer warranty preserved.
- Side Window Replacement (Remplacement de vitre latérale) Replacement service for side windows on all vehicle types, including laminated, tempered, and tinted glass. Available in-center and via emergency mobile service for immediate solutions.
- Rear Window Replacement (Remplacement de lunette arrière) Rear window replacement service for all vehicle makes and models, available at service centers and through mobile service across metropolitan France.
- ADAS Camera Recalibration (Recalibrage caméra ADAS) Systematic recalibration of Advanced Driver Assistance System cameras using exclusive Bosch technology, performed after windshield replacement to restore driver assistance functionality. Available at centers and via home service.
- Carglass® Protect Anti-Rain and Insect Treatment Protective treatment applied to windshields that repels water and prevents insects from sticking, making glass easier to clean and improving visibility during rain.
- Wiper Blade Replacement (Balais d'essuie-glaces) Replacement wiper blade service, including promotional Bosch wiper blade offerings, available at service centers and via mobile service.
- Cabin Air Filter Replacement (Filtres d'habitacle) Cabin air filter replacement service to improve interior air quality during vehicle travel, offered alongside glass services.
- Car Battery Replacement (Batteries) Car battery replacement service for passenger vehicles, offered at Carglass centers and via mobile service.
- Headlight Lens, Fog Light and Bulb Replacement (Optiques de phares) Replacement service for headlight lenses, fog lights, and bulbs, offered alongside glass services at Carglass centers.
- Trunk and Cabin Disinfection Service (Désinfection coffre et habitacle) Disinfection service for vehicle trunk and cabin interior, offered as an add-on to glass services.
- Carglass® Emergency Service (Service d'urgence Carglass®) Immediate solution service for urgent glass replacement needs, providing expedited side window solutions to help customers return to driving quickly.
Quantifiable outcome
- 70% of customers pay zero deductible for glass services
- +2 more outcomes
Companies that use Carglass
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
Carglass technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Carglass partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Belron Group S.C.A.coreParent company of Carglass. Belron Group S.C.A. is the global leader in vehicle glass repair and replacement, operating Carglass and similar brands across multiple countries.
- OsramminorPromotional partnership offering free Osram tire inflators to customers who have impact repairs or windshield replacements during specific promotional periods. Osram provides automotive accessories with over 110 years of experience.
- BoschcoreBosch provides exclusive ADAS recalibration technologies used by Carglass for camera calibration after windshield replacement. This partnership enables systematic camera recalibration service.
- TotalEnergies (Carte Total)minorFleet partnership offering dedicated services for professionals holding TotalEnergies fleet cards. Joint marketing initiatives and special pricing for Card Total holders.
- NorautominorStrengthened partnership providing mutual service offerings. Norauto centers offer Carglass-related promotions and services.
- CoyoteminorCarglass is an authorized installer partner for Coyote Secure tracker devices, offering installation services for customers.
- Insurance Partners (25+ providers)corePartnerships with major insurers including AXA, Allianz, Groupama, Generali, MACIF, MMA, GMF, MAAF, Crédit Agricole, LCL, Direct Assurance, Matmut, and others. These partnerships enable direct billing, simplified claims processing, and preferential terms for policyholders.
- KärcherminorJoint promotional offers for car cleaning and maintenance products including window cleaners and deicers.
- MIDASminorMIDAS partnership enriching service offerings, allowing MIDAS centers to offer Carglass glass services.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
Carglass competitors and assessment
Company assessmentRegional players
- Norauto: Major French multi-category automotive service chain (tires, maintenance, glass) that has a strengthened Carglass partnership while also offering competing in-center glass services; comparable as a broader auto-service destination with overlapping customer base.
- Feu Vert: French auto-service and parts retailer with centers offering windshield and wiper services; comparable on French geographic footprint and multi-service center model even though glass is not its primary category.
- MIDAS: French automotive maintenance and repair franchise network that has partnered with Carglass to offer glass services; overlaps on customer base and service-center distribution model even though its core offering is broader mechanical maintenance.
- Speedy: French auto-service franchise network providing maintenance, tire, and related services; comparable as a competing multi-center French service brand for motorists considering where to take vehicle glass work.
Broad incumbents
- Safelite Group: Largest U.S. vehicle glass repair and replacement company with a national service-center and mobile model comparable to Carglass France, including ADAS recalibration capabilities and insurance-direct partnerships.
- Belron Group: Carglass's parent company and the global leader in vehicle glass repair and replacement; operates Carglass-branded and similar brands across multiple countries and is directly comparable as the global portfolio operator of Carglass France's core model.
- Glass Doctor: U.S. franchise-based auto and home glass repair network with similar multi-vehicle, mobile-service offering and insurance-handling workflows; comparable business model even if geographically distinct.
Direct peers
- France Pare-Brise: One of the largest direct competitors of Carglass in France, operating a comparable nationwide network of auto glass repair and replacement centers with similar insurance-direct-billing business model.
- Europarebrise: French specialist in automotive glass repair and replacement with a multi-center network; competes head-to-head with Carglass on windshield repair, replacement, and insurance partnerships.
Emerging players
- ADAS Calibration Specialists (e.g., Autel, TEXA): Tooling and service providers focused specifically on ADAS camera/sensor recalibration; comparable on the technical layer Carglass relies on, and a credible adjacent competitor as ADAS services unbundle from full glass replacement workflows.
Market position
Strengths5 records
Weaknesses5 records
Key risks6 records
Key highlights7 records
Customer concentration
Carglass social profiles
Digital presenceCarglass financial estimates
Financial estimateRevenue estimate
Valuation estimate
Carglass leadership team
Management profileNumber of profiles
Profiles2 records
Carglass funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Carglass M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Carglass
What does Carglass do?
Carglass specializes in the repair and replacement of automotive glass, including windshield impact repair (completed in 30 minutes for suitable impacts), full windshield replacement, side window replacement, and rear window replacement. The company operates more than 870 service centers across metropolitan France and offers a free mobile home service. Revenue is primarily driven by glass repair and replacement transactions, typically covered by insurance bris de glace policies, with Carglass handling insurance paperwork and offering no-advance-payment terms.
Is Carglass a public or private company?
Carglass is a private company. It is classified as corporate owned and is currently operating.
When was Carglass founded?
Carglass was founded in 1986. It employs 251 to 500 people.
Where is Carglass based?
Carglass is headquartered in Courbevoie, France, in the Europe region.
How does Carglass make money?
Two revenue lines are on record. Glass Repair and Replacement Services are the primary driver. The others are additional Auto Services.
Who are Carglass's main competitors?
Regional players on record are Norauto, Feu Vert, MIDAS and Speedy. Broad incumbents are Safelite Group, Belron Group and Glass Doctor. Direct peers are France Pare-Brise and Europarebrise. ADAS Calibration Specialists (e.g., Autel, TEXA) is listed as an emerging player.
Does Carglass have an API?
No public API is recorded for Carglass.
What industry is Carglass in?
Carglass's product category is Automotive Glass Repair and Replacement Services. Its primary akta.pro industry code is TLAKAAAH, Auto Glass Repair & Replacement. Its NAICS code is 811122 and its SIC code is 7500.