Citizens Tri-County Bank

What Citizens Tri-County Bank does

Citizens Tri-County Bank (CTCB) is a privately held, Tennessee-chartered community bank founded in 1972 and headquartered in Dunlap, Tennessee. Operating across nine counties in Middle and Southern Tennessee (Bledsoe, Coffee, Franklin, Grundy, Hamilton, Marion, Sequatchie, Van Buren, and Warren), the bank runs 21 full-service branches, 4 satellite offices, and 36 Interactive Teller Machines with a workforce of approximately 348 employees. The bank serves retail consumers, small and mid-sized businesses, and agricultural borrowers with deposit products (checking, savings, IRAs, certificates of deposit), personal and commercial loan products, in-house mortgage origination, and consumer digital banking services including iOS/Android mobile apps with remote deposit capture, internet banking, ACH origination, online bill pay, and Zelle peer-to-peer payments.

The bank's technology layer consists of standard retail-banking infrastructure augmented by a third-party mobile banking platform (Grip-based for both Apple App Store and Google Play), a web-based internet banking storefront, E-statements, and an Interactive Teller Machine network that extends service hours. Mortgage lending is operated directly through a bank-owned mortgage department rather than outsourced, providing integration between origination and deposit relationships.

Revenue is generated primarily through net interest income on the loan portfolio - personal, commercial, agricultural/farm, and mortgage loans - supplemented by recurring fee income from deposit account services, ACH origination, online bill pay, debit card interchange, and ancillary products such as Visa gift cards and a senior travel program (Golden Club). Customer acquisition follows a traditional community-banking model centered on local decision-making, branch and ITM physical presence, and community engagement across Tennessee county-seat markets. Growth has historically been inorganic: eight community-bank and branch acquisitions between 1984 and 2016 expanded the franchise from $500,000 in founding capital to approximately $1.594 billion in current total assets, with the most recent organic expansion being the January 2025 Manchester office opening in Coffee County.

Name

Citizens Tri-County Bank

Legal name

Citizens Tri-County Bank

Website

https://ctcbonline.com

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

51–100 employees

Short description

Citizens Tri-County Bank is a privately held Tennessee community bank founded in 1972, operating 21 branches and 36 ITMs across nine counties, serving retail, business, and agricultural customers with deposit accounts, loans, in-house mortgages, and digital banking services.

Ownership category

akta.pro rank

Product category

Community Banking

NAICS

Commercial Banking (52211)

SIC

State Commercial Banks (6022)

akta.pro primary industry

Branch & In-Person Banking (Teller/ATM Networks) (FSABAAAE)

akta.pro secondary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

Keywords

• Community banking services
• Retail deposit accounts
• Consumer lending products
• Commercial mortgage lending
• Agricultural farm loans

Headquarters

HQ city

Dunlap

HQ country

United States

HQ region

North America

Offices21 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Interest Income (Loans): Primary revenue from interest earned on loan portfolio including personal loans, business loans, agricultural/farm loans, and mortgages.
2. Deposit Account Fees and Services: Fee income from deposit accounts including checking, savings, IRAs, certificates of deposit, and enhanced ATM features.
3. ACH Origination and Bill Pay: Transaction-based revenue from ACH origination services and online bill payment processing.
4. Mortgage Lending: Revenue from mortgage originations through in-house mortgage office.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels2 records

Core offering

Citizens Tri-County Bank is a privately held community bank providing deposit accounts (checking, savings, IRAs, CDs), consumer, business, and agricultural loan products, and mortgage origination through an in-house mortgage office. It supplements these traditional banking services with digital channels (Internet Banking, Mobile Banking with remote deposit, ACH Origination, Bill Pay, E-Statements, Zelle digital payments) and operates a network of 21 full-service branches, 4 satellite offices, and 36 Interactive Teller Machines across 9 Tennessee counties.

Product overview

Citizens Tri-County Bank offers a comprehensive suite of banking products and services including deposit accounts (checking, savings, IRAs, CDs), various loan products (personal, business, farm, and mortgages through an in-house mortgage office), and digital banking services (Internet Banking, Mobile Banking, Mobile Remote Deposit, ACH Origination, Bill Pay, E-Statements, Digital Payments via Zelle). The bank also provides specialized offerings including ValuePlus Checking, Enhanced ATM Features, Senior Programs, and a Golden Club travel program for seniors. Operating as a community bank with 21 full-service offices and 4 satellite offices across 9 Tennessee counties, the institution focuses on providing traditional banking services with modern digital capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Deposit Accounts Core checking, savings, Individual Retirement Accounts (IRAs), and Certificates of Deposit offered to personal and business customers for managing funds.
• Loan Products Personal loans, business/commercial loans, and farm/agricultural loans for individuals, small businesses, and agricultural operators across the bank's Tennessee service area.
• Mortgage Lending Mortgage origination services provided directly through the bank's in-house mortgage department, serving home buyers across Middle Tennessee.
• Investments Investment products and services including stocks, bonds, and other securities offered through the bank.
• Internet Banking Real-time online banking platform that allows customers to manage accounts, transfer funds, view transactions, and conduct banking activity via the web.
• Mobile Banking Native smartphone and tablet banking applications for iOS and Android that let customers manage accounts and conduct banking transactions on mobile devices.
• Mobile Remote Deposit Check deposit capability inside the mobile app allowing customers to deposit checks by photographing them with their mobile device.
• ACH Origination Automated Clearing House services enabling electronic fund transfers and batch payment origination for business and personal customers.
• Online Bill Pay Online bill payment service that allows customers to pay bills electronically to merchants and service providers from their bank account.
• E-Statements Electronic statement delivery and management system providing digital access to account records and transaction history in place of paper statements.
• Digital Payments (Zelle) Digital payment services enabling peer-to-peer money transfers via Zelle for bank customers.
• Banking for Businesses Commercial and business banking services including business deposit accounts, commercial lending, and ACH origination for small and mid-sized businesses.
• Golden Club Travel Program Senior customer travel and events program offering organized trips, excursions, and social activities such as cruises, destination tours, and local outings for qualifying bank customers.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Scale indicators9 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• First Horizon Bank: Memphis-headquartered regional bank with extensive Tennessee and Southeast branch coverage, comparable deposit and loan products, and a public-company governance model — sets the larger-scale benchmark for Tennessee commercial banking.
• Pinnacle Financial Partners: Nashville-based super-community/regional bank with deep Tennessee presence, broader commercial banking capabilities, and a much larger asset base; comparable product set but operating at meaningfully greater scale.

Direct peers

• Franklin Synergy Bank: Tennessee community bank headquartered in Franklin, serving Middle Tennessee markets that overlap with CTCB's Franklin County offices; comparable product set and relationship-driven community banking model.
• Wilson Bank & Trust: Tennessee community bank with a similar Middle Tennessee footprint, multi-county branch network, and consumer/business/agricultural lending focus; directly comparable in size and operating model.
• Bank of Tennessee: Kingsport-based Tennessee community bank with branch network across Northeast Tennessee and similar consumer/business/mortgage product offering; comparable scale and community-bank positioning.
• FirstBank (Tennessee): Tennessee-headquartered community bank operating across Middle and East Tennessee with a similar multi-county branch footprint, comparable consumer/business lending mix, and community-led GTM model — directly comparable in scale and strategy.
• Citizens National Bank (Tennessee): Tennessee-headquartered community bank with multi-county branch network and traditional retail/commercial banking products — directly comparable in customer segments and community banking model.
• SmartBank: Tennessee-based community bank expanding via acquisitions across the Southeast with similar consumer, business and mortgage product offerings; comparable scale and acquisition-led growth playbook.
• Macon Bank & Trust: Tennessee community bank with a small-town, multi-branch model and consumer/agricultural lending focus — comparable in operating philosophy and rural Tennessee market orientation.
• TriStar Bank: Tennessee community bank with a similar multi-county footprint and consumer/business banking focus; closely comparable in size, scope, and community-led distribution model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubectcbonline.com/index.php/social-media/youtube
• Facebookfacebook.com/CTCBonline
• Instagramctcbonline.com/index.php/social-media/instagram
• Xx.com/ctcbonline
• LinkedInlinkedin.com/company/citizens-tri-county-bank

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Tri-County Bank