Comunycarse
Comunycarse is a privately-held Spanish cloud SaaS company offering Recordia (AI-powered call recording and conversational intelligence) and eComFax (cloud fax) to regulated enterprises in financial services, telecommunications, government, and contact centers, delivering ENS HIGH-certified, ISO 27001-compliant solutions for MiFID II and GDPR.
- Company typePrivate
- Founded1992
- HeadquartersMadrid, Spain
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Comunycarse does
Comunycarse Network Consultants, S.L. is a privately-held Spanish technology company headquartered in Pozuelo de Alarcón, Madrid, with a secondary office in Barcelona. The company develops and delivers cloud-based SaaS communication solutions primarily targeting regulated enterprises in financial services, telecommunications, contact centers, government/public sector, healthcare, and energy. Its core offerings are Recordia, an AI-powered call recording and conversational intelligence platform that provides speech analytics, sentiment analysis, and voice biometrics authentication, and eComFax, a cloud-based virtual fax service with certified messaging extensions (CertiFax and CertiSMS).
The technology stack is built on AWS and Azure infrastructure with open APIs and SIPREC protocol support, enabling integration with enterprise telephony platforms including Microsoft Teams, Cisco Webex, Avaya Aura, and Oracle SBC/ISR. Recordia delivers 100% conversation transcription, voice biometrics for fraud prevention, and automated compliance monitoring aligned to MiFID II, GDPR, PCI-DSS, and HIPAA. The company has obtained ENS (Esquema Nacional de Seguridad) HIGH-level certification (recertified in 2022, 2023, and 2025), ISO/IEC 27001:2017 (AENOR, March 2022), ISO 9001:2015 (ACCM, recertified May 2022), and IQNET recognition — collectively enabling service provision to Spanish public sector entities and multinational regulated industries.
Comunycarse operates a subscription-based SaaS business model with annual billing on a quote-based pricing structure, generating recurring revenue from enterprise clients. Its go-to-market combines direct enterprise sales with distribution through major cloud marketplaces (Microsoft Azure, AppSource, Salesforce AppExchange, Cisco Webex) and channel partners including AppDirect's Cloud Worldwide Services (CWS). Named enterprise customers include BBVA, Bankinter, Allianz, Seguros RGA, Telefónica España, CEPSA, Johnson & Johnson, and Avintia. The company maintains international sales presence with contact numbers in both Europe (+34) and the Americas (+1 646).
Comunycarse firmographics
Firmographics- Name
- Comunycarse
- Legal name
- COMUNYCARSE NETWORK CONSULTANTS, S.L.
- Website
- https://comunycarse.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Comunycarse is a privately-held Spanish cloud SaaS company offering Recordia (AI-powered call recording and conversational intelligence) and eComFax (cloud fax) to regulated enterprises in financial services, telecommunications, government, and contact centers, delivering ENS HIGH-certified, ISO 27001-compliant solutions for MiFID II and GDPR.
- Ownership category
- akta.pro rank
Comunycarse industry classification
Industry- Product category
- Cloud Communications Compliance Software
- NAICS
- Software Publishers (5132), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Communications Surveillance & E-Comms Archiving (Voice/Chat/Email) (FSAFAKAC)
- akta.pro secondary industries
- Confidential AI & Privacy-Preserving ML (federated learning, MPC, HE, TEEs) (HDAAAKAI), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)
Keywords
Where Comunycarse is headquartered
LocationHeadquarters
- HQ city
- Madrid
- HQ country
- Spain
- HQ region
- Europe
Offices2 records
Markets served
Comunycarse business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales
Revenue model
- Recordia SaaS Subscription: Subscription-based SaaS model for voice recording, interaction archiving, speech analytics, and voice biometrics. Recurring revenue from enterprise clients requiring compliance with regulations like MiFID II and GDPR.
- eComFax SaaS Subscription: Subscription-based virtual fax service enabling email-to-fax and fax-to-email communications. Provides recurring revenue from businesses needing secure document transmission and certified notifications.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription for call recording and voice intelligence |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels4 records
Comunycarse product offering
Product offeringCore offering
Comunycarse develops and delivers two cloud-based SaaS solutions for regulated enterprises: Recordia, an AI-powered platform for call recording, conversational intelligence, speech analytics, sentiment analysis, and voice biometrics authentication; and eComFax, a cloud fax and certified messaging service enabling email-to-fax, certified SMS (CertiSMS), and certified fax (CertiFax) communications. Both products are deployed on AWS/Azure infrastructure with open APIs and certified for compliance with MiFID II, GDPR, HIPAA, PCI-DSS, ENS HIGH, ISO 27001, and ISO 9001, targeting financial institutions, contact centers, telecom operators, and public-sector organizations.
Product overview
Comunycarse offers two main SaaS products: Recordia for call recording and conversational intelligence, and eComFax for cloud fax and advanced messaging. Recordia is an AI-powered platform that extracts intelligence from voice interactions through speech analytics, sentiment analysis, and voice biometrics. eComFax provides virtual fax capabilities with certified messaging. Both solutions are delivered via cloud infrastructure (AWS/Azure) with open APIs for integration. The products serve regulated industries requiring compliance with standards like MiFID II, GDPR, and PCI DSS, and are available on enterprise marketplaces including Microsoft Teams, Cisco Webex, Salesforce AppExchange, and Azure.
Differentiator
Problem solved
Functional benefit
Brands
- eComFax: Cloud-based fax solution enabling businesses to send and receive faxes via email with advanced security features and regulatory compliance.
- Recordia
Products and services
- Recordia AI-powered cloud-based SaaS platform that records and archives voice interactions and applies conversational intelligence — including 100% transcription, speech analytics, sentiment analysis, voice biometrics authentication, and intelligent compliance monitoring — for regulated enterprises in financial services, contact centers, telecom, healthcare, and the public sector.
- eComFax Cloud-based virtual fax and certified messaging solution that enables businesses to send and receive faxes via email from any device, with certified fax (CertiFax) and certified SMS (CertiSMS) options for legally sensitive communications. Supports international fax network creation, advanced security features, and compliance with GDPR, CCPA, HIPAA, and MiFID II.
Quantifiable outcome
- 24/7 cloud availability with automatic failover and high availability architecture
- +2 more outcomes
Companies that use Comunycarse
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles4 records
Comunycarse technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature6 records
Comunycarse partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- SalesforcecoreRecordia available on Salesforce AppExchange, allowing enterprises to integrate call recording and voice intelligence directly within their Salesforce CRM environment.
- MicrosoftcoreeComFax specifically listed on Azure marketplace providing cloud fax capabilities to Microsoft enterprise customers.
- MicrosoftcoreRecordia and eComFax solutions available on Microsoft Azure and AppSource marketplace, enabling global distribution to Microsoft enterprise customers. Deep integration with Microsoft Teams for compliant communications.
- CiscocoreeComFax available in Cisco Webex marketplace for enterprise communication integration. Recordia integrates with Cisco Unified Call Manager.
- AppDirectcoreComunycarse international arm Cloud Worldwide Services (CWS) participates in AppDirect Engage channel partner network for global distribution.
- Amazon Web Services (AWS)coreCloud infrastructure provider for Recordia and eComFax solutions, providing secure, scalable cloud environment with advanced security certifications.
- AvayacoreRecordia integrates with Avaya Aura platform for call recording capabilities.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Comunycarse competitors and assessment
Company assessmentEmerging players
- Observe.AI: Observe.AI is a cloud-native conversation intelligence platform for contact centers using speech analytics, sentiment, and QA automation. It overlaps directly with Recordia's analytics roadmap and competes for the same contact-center operations buyer.
- 8x8: 8x8 provides cloud communications and contact-center-as-a-service with built-in recording, transcription, and analytics for regulated industries. It competes with Comunycarse for mid-market and enterprise buyers wanting UC + compliance in one vendor.
- Talkdesk: Talkdesk offers a cloud contact-center platform with native quality management and AI analytics features. While not a direct recording competitor, it competes for the same enterprise CX budgets and increasingly bundles compliance-adjacent capabilities.
Direct peers
- NICE Systems: NICE provides the NICE CXone / NICE Engage portfolio covering compliant call recording, voice biometrics, and real-time analytics for financial institutions and contact centers. Like Comunycarse, it targets MiFID II and enterprise compliance buyers with AI-augmented voice intelligence.
- Verint Systems: Verint is the largest pure-play vendor of compliance call recording, interaction analytics, and workforce optimization for financial services and contact centers. It competes head-to-head with Recordia in MiFID II-style regulated recording deployments and adjacent speech analytics use cases.
- Biscom: Biscom is a long-standing provider of secure enterprise fax and document delivery solutions, directly comparable to eComFax in regulated industries (healthcare, finance, legal) where certified fax transmission remains a compliance requirement.
- CallMiner: CallMiner Eureka is a cloud-native speech and interaction analytics platform that competes with Recordia's speech analytics and sentiment analysis modules, especially for contact-center quality monitoring and compliance use cases.
Broad incumbents
- Avaya: Avaya offers recording and compliance capabilities integrated with Avaya Aura, the same platform Recordia integrates with. Avaya competes as a broader UC incumbent for enterprise communication budgets.
- Microsoft (Teams Compliance Recording / Dynamics 365 Contact Center): Microsoft embeds compliant recording into Teams Premium and into Dynamics 365 Contact Center, making it both a partner (Recordia lists on AppSource) and a competitor for native recording, transcription, and sentiment analytics.
- Cisco (Webex Contact Center / Workforce Optimization): Cisco bundles call recording and compliance capabilities into its Webex Contact Center and broader collaboration portfolio, going head-to-head with Comunycarse for enterprise buyers that prefer a single-vendor UC + recording stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Comunycarse social profiles
Digital presenceComunycarse compliance and trust
Trust signalCompliance9 records
Comunycarse financial estimates
Financial estimateRevenue estimate
Valuation estimate
Comunycarse leadership team
Management profileNumber of profiles
Profiles3 records
Comunycarse funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Comunycarse M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Comunycarse
What does Comunycarse do?
Comunycarse develops and delivers two cloud-based SaaS solutions for regulated enterprises: Recordia, an AI-powered platform for call recording, conversational intelligence, speech analytics, sentiment analysis, and voice biometrics authentication; and eComFax, a cloud fax and certified messaging service enabling email-to-fax, certified SMS (CertiSMS), and certified fax (CertiFax) communications. Both products are deployed on AWS/Azure infrastructure with open APIs and certified for compliance with MiFID II, GDPR, HIPAA, PCI-DSS, ENS HIGH, ISO 27001, and ISO 9001, targeting financial institutions, contact centers, telecom operators, and public-sector organizations.
Is Comunycarse a public or private company?
Comunycarse is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Comunycarse founded?
Comunycarse was founded in 1992. It employs 11 to 50 people.
Where is Comunycarse based?
Comunycarse is headquartered in Madrid, Spain, in the Europe region.
How does Comunycarse make money?
Two revenue lines are on record. Recordia SaaS Subscription is the primary driver. The others are eComFax SaaS Subscription.
Who are Comunycarse's main competitors?
Emerging players on record are Observe.AI, 8x8 and Talkdesk. Direct peers are NICE Systems, Verint Systems, Biscom and CallMiner. Broad incumbents are Avaya, Microsoft (Teams Compliance Recording / Dynamics 365 Contact Center) and Cisco (Webex Contact Center / Workforce Optimization).
Does Comunycarse have an API?
Yes. Cloud-based solutions are flexible and easy to integrate through their set of APIs and an open and flexible architecture. Recordia integrates seamlessly with its API set, allowing connection to existing business applications. The API enables recording management, interaction retrieval, and integration with CRM systems. SIPREC protocol support enables integration with various telephony platforms.
What industry is Comunycarse in?
Comunycarse's product category is Cloud Communications Compliance Software. Its primary akta.pro industry code is FSAFAKAC, Communications Surveillance & E-Comms Archiving (Voice/Chat/Email), with a secondary code of HDAAAKAI, Confidential AI & Privacy-Preserving ML (federated learning, MPC, HE, TEEs). Its NAICS code is 5132 and its SIC code is 7372.