Biscom
Biscom, founded in 1986 and now operating as a product line under Concord Technologies, provides secure digital fax and AI-powered document processing solutions for enterprise healthcare organizations, transmitting approximately 4 billion pages annually and recognized as an IDC MarketScape Leader.
- Company typePrivate
- Founded1986
- HeadquartersChelmsford, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Biscom does
Biscom, founded in 1986 and headquartered in Chelmsford, Massachusetts, is a secure document transmission and processing company that now operates as a product line under Concord Technologies (concord.net). The company built its reputation on enterprise digital fax and has evolved its offering to include AI-powered document workflow automation. Biscom transmits approximately 4 billion pages of critical information annually and was named a Leader in the IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment. The customer base is concentrated in healthcare, with named enterprise accounts including Seattle Children's, Oceans Healthcare, Wellmark (Blue Cross Blue Shield), North Shore Community Health, and a 34-hospital behavioral health system.
The product portfolio is built around four platform pillars: Concord Connect (AI-powered straight-through processing that extracts structured data from inbound fax, email, and SFT documents and integrates directly into systems of record), Secure Data Exchange (digital fax, document management, and secure file transfer), Intelligent Document Processing (AI-powered data extraction), and Interoperability (unstructured-to-structured data integration). The technology is domain-specialized for healthcare workflows and operates under HIPAA, HITRUST CSF, PCI DSS, and SOC 2 Type 2 compliance. Go-to-market is enterprise-direct with a 'Request a Demo' sales motion, complemented by a partner/reseller program, Salesforce application integration, and an API/developer portal at developer.concordfax.com. Pricing is not publicly disclosed. Leadership includes S.K. Ho (Founder & Chairman), Don Dunning (CEO), and Bill Agudelo (SVP). Reported customer metrics include 99% retention and an 84 Net Promoter Score, indicating a stable, high-satisfaction installed base of enterprise healthcare accounts.
Biscom firmographics
Firmographics- Name
- Biscom
- Website
- https://biscom.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Biscom, founded in 1986 and now operating as a product line under Concord Technologies, provides secure digital fax and AI-powered document processing solutions for enterprise healthcare organizations, transmitting approximately 4 billion pages annually and recognized as an IDC MarketScape Leader.
- Ownership category
- akta.pro rank
Biscom industry classification
Industry- Product category
- Cloud Fax and Document Management Software
- akta.pro primary industry
- Fraud, Risk, KYC/AML & Compliance Platforms (BPAMAFAI)
Keywords
Where Biscom is headquartered
LocationHeadquarters
- HQ city
- Chelmsford
- HQ country
- United States
- HQ region
- North America
Markets served
Biscom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Distribution channels3 records
Marketing channels5 records
Biscom product offering
Product offeringCore offering
Biscom is a digital fax and secure document management product line supported by Concord Technologies, delivering cloud fax, Secure Data Exchange (digital fax, DSM, SFT), AI-powered Intelligent Document Processing, and Concord Connect straight-through processing for healthcare, insurance, and financial services organizations. The platform ingests roughly 4 billion pages of critical information per year and integrates with systems of record such as Salesforce to automate document workflows end-to-end.
Product overview
Biscom is a product line under Concord Technologies offering secure digital fax and document management solutions. The broader Concord platform provides a unified portfolio including Concord Connect (straight-through processing), Secure Data Exchange, Intelligent Document Processing, and Interoperability solutions. Biscom specifically represents the digital fax product supported by Concord's cloud infrastructure and security compliance framework.
Differentiator
Problem solved
Functional benefit
Products and services
- Concord Connect Concord Connect is an AI-powered straight-through processing platform that extracts meaningful data from incoming healthcare documents and routes it directly into the customer's system of record, minimizing manual intervention for hospitals, health systems, payers, and financial services organizations.
- Secure Data Exchange Secure Data Exchange is a secure document transmission offering covering digital fax, document management (DSM), and secure file transfer (SFT), designed for enterprises that need to send and receive sensitive documents in compliance with HIPAA, HITRUST, PCI DSS, and SOC 2.
- Intelligent Document Processing Intelligent Document Processing is an AI-powered workflow and data extraction offering that reads, classifies, and extracts information from healthcare documents to enable downstream automation and workforce collaboration.
- Interoperability Interoperability is a platform capability and offering that converts unstructured document data into structured data within the customer's system of record, including EHR, claims, and CRM environments.
- Security & Compliance Security & Compliance is a platform offering describing Biscom/Concord's adherence to HIPAA, HITRUST, PCI DSS, and SOC 2 standards, providing a regulated, audit-ready document processing environment for healthcare, insurance, and financial services customers.
- Biscom Digital Fax Biscom is the digital fax and document management product line supported by Concord Technologies, providing secure document transmission solutions for enterprise environments and representing the foundational fax offering within the broader Concord platform.
- On-prem to Cloud Migration On-prem to Cloud Migration is a professional services offering that helps customers move from on-premises fax and document management deployments to the Concord/Biscom cloud platform.
- Digital Fax Implementation Digital Fax Implementation is a professional services offering that supports enterprise customers in deploying and operationalizing the Concord/Biscom digital fax platform within their environments.
- AI Implementation (Healthcare AI Ignition Program) AI Implementation, also referenced as the Healthcare AI Ignition Program, is a professional services offering that helps customers adopt and operationalize AI-powered document workflows on the Concord/Biscom platform.
Quantifiable outcome
- 8% increase in average daily admissions in first four months of implementation
- +3 more outcomes
Companies that use Biscom
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Biscom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability3 records
Feature1 record
Biscom partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SalesforcecoreSalesforce application integration enabling document processing within CRM environment; dedicated support and development resources for Salesforce customers
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Biscom competitors and assessment
Company assessmentBroad incumbents
- Tungsten Automation (formerly Kofax):
- RingCentral Fax: RingCentral offers cloud fax as part of its broader unified communications platform, serving enterprise customers including healthcare. Comparable as a horizontal incumbent with a cloud fax product line.
- OpenText (RightFax): OpenText acquired RightFax, one of the longest-standing enterprise fax solutions, and offers it as part of a broad information management portfolio. Directly comparable to Biscom's enterprise digital fax offering, especially in regulated industries.
Direct peers
- Documo: Documo provides cloud-based fax services (including mFax) with strong healthcare compliance focus (HIPAA), directly competing with Biscom on online fax for healthcare workflows and developers.
- eFax (by Consensus): eFax is one of the largest cloud fax providers globally, serving healthcare and other regulated industries. Directly comparable to Biscom's cloud fax offering with similar HIPAA-compliant digital fax features.
- Concord Technologies: Concord Technologies operates the Concord Connect AI workflow platform and appears to be the parent/supporting entity for Biscom's product line, offering overlapping digital fax and document automation capabilities targeted at healthcare.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Biscom social profiles
Digital presenceBiscom compliance and trust
Trust signalCompliance4 records
Biscom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Biscom leadership team
Management profileNumber of profiles
Profiles3 records
Biscom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Biscom M&A and investment
M&A and investmentM&A
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Biscom
What does Biscom do?
Biscom is a digital fax and secure document management product line supported by Concord Technologies, delivering cloud fax, Secure Data Exchange (digital fax, DSM, SFT), AI-powered Intelligent Document Processing, and Concord Connect straight-through processing for healthcare, insurance, and financial services organizations. The platform ingests roughly 4 billion pages of critical information per year and integrates with systems of record such as Salesforce to automate document workflows end-to-end.
When was Biscom founded?
Biscom was founded in 1986. It employs 51 to 100 people.
Where is Biscom based?
Biscom is headquartered in Chelmsford, United States, in the North America region.
Who are Biscom's main competitors?
Broad incumbents on record are Tungsten Automation (formerly Kofax), RingCentral Fax and OpenText (RightFax). Direct peers are Documo, eFax (by Consensus) and Concord Technologies.
Does Biscom have an API?
Yes. Biscom offers API access for developers. The developer portal is accessible at https://developer.concordfax.com/login.aspx. No additional API details such as protocol type, authentication method, rate limits, or versioning are specified in the source content. Developer documentation is at developer.concordfax.com/login.aspx.
What industry is Biscom in?
Biscom's product category is Cloud Fax and Document Management Software. Its primary akta.pro industry code is BPAMAFAI, Fraud, Risk, KYC/AML & Compliance Platforms.