iCognition
iCognition is an Australian enterprise information management and governance specialist that builds and supports the IRAP-assessed Ingress Content Services Platform and implements OpenText Content Manager for federal, state, and local government agencies plus regulated industries across ANZ.
- Company typePrivate
- Founded2003
- HeadquartersAustralian Capital Territory, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What iCognition does
iCognition is an Australian specialist in enterprise information management and governance (IMG), founded in 2003 in Canberra by Joe Mammoliti and Nigel Carruthers-Taylor and now operating from offices in Melbourne (headquarters), Canberra, Sydney, Brisbane, and Adelaide. The company sells and supports the Ingress Content Services Platform, a cloud-native platform built on Microsoft Azure and ISO/IEC 27001:2022 certified with IRAP assessment to the Australian Government PROTECTED level, alongside a portfolio of Ingress-branded add-on modules covering hybrid records management, AI autoclassification, workflow automation, enterprise search, Splunk-integrated security analytics, data archiving, and public-facing publishing. iCognition is also the leading ANZ implementation partner for OpenText Content Manager (the dominant EDRMS in Australian government) at Platinum tier, and resells OpenText Voltage Fusion (now CDDRI) for sensitive-data discovery.
The company's customer base skews heavily toward Australian Federal, State/Territory and Local Government agencies — including Department of Defence, Treasury, DFAT, National Archives of Australia, Australian Digital Health Agency, CASA, ACT Government, NSW Corrective Services, Tasmania Department of Natural Resources, Rous County Council, and Goulburn Valley Water — with additional deployments in financial services (Perpetual Limited, Morgans Financial), education (Wodonga TAFE, Catholic Education Offices), and not-for-profit sectors. iCognition generates revenue through a mix of cloud/SaaS subscriptions (Ingress Content Manager Cloud), software licensing (Ingress components and OpenText products), professional services (consulting, implementation, migration, training), managed services (Migration-, Health Check-, Classification-, and System Support-as-a-Service), and premium support packages; pricing is quote-based with annual billing cadence. The company sells primarily through direct enterprise field sales, supplemented by co-marketed OpenText and Microsoft channels, and is listed on the Australian DTA Cloud Marketplace and UK G-Cloud 14 procurement panels. As of April 2026, iCognition was acquired by Kapish (part of Magentus Group Pty Limited) and continues to operate under its existing brand with expanded group capability.
iCognition firmographics
Firmographics- Name
- iCognition
- Legal name
- iCognition Pty Limited
- Website
- https://icognition.com.au
- Company type
- Private
- Founded year
- 2003
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- iCognition is an Australian enterprise information management and governance specialist that builds and supports the IRAP-assessed Ingress Content Services Platform and implements OpenText Content Manager for federal, state, and local government agencies plus regulated industries across ANZ.
- Ownership category
- akta.pro rank
iCognition industry classification
Industry- Product category
- Enterprise Content Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD)
- akta.pro secondary industries
- Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC), OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB)
Keywords
Where iCognition is headquartered
LocationHeadquarters
- HQ city
- Australian Capital Territory
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
iCognition business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Cloud/SaaS Subscriptions: Recurring subscription revenue from the Ingress Content Services Platform delivered as a cloud service. Includes Content Manager-as-a-Service (EDRMSaaS) with ISO27001:2022 certified and IRAP assessed security.
- Professional Services: Consulting, advisory, implementation, systems integration, migration, training, and change management services. Delivered by certified IMG experts with extensive industry experience.
- Managed Services: Ongoing managed services including Migration-as-a-Service, Health Check-as-a-Service, Classification-as-a-Service, and System Support-as-a-Service with SLA-based support.
- Support Services: Premium support packages including Product Maintenance, Product Maintenance Plus, flexible credits, Major Incident rescue, and on-site/after-hours support options.
- Software Licensing: Licensing of Ingress components and OpenText software products as separate software modules that can be implemented with Content Manager systems.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise pricing tailored to organization size and requirements |
| Subscription | Annual | Managed Services packages |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
iCognition product offering
Product offeringCore offering
iCognition provides the Ingress Content Services Platform, a cloud-native content management and records governance solution built on Microsoft Azure, alongside implementation and reselling of OpenText Content Manager. The company offers enterprise information management and governance (IMG) services, cloud-hosted content management, workflow automation, AI-powered document classification, and information security services targeting Australian government agencies and regulated industries.
Product overview
iCognition offers a platform-plus-modules architecture anchored by the Ingress Content Services Platform, which unifies governance, security, and automation across enterprise information. The core platform integrates with OpenText Content Manager (an EDRMS they resell and implement) and provides various add-on modules organised into three categories: Unify Your Sources (integrations with Microsoft 365, Salesforce, SAP, Dynamics 365, TechnologyOne, Google Workspace, Castlepoint); Manage Your Information (Hybrid Records Management, AI Autoclassification, Data Discovery & Risk Insights, Data Archiving, Migration & Integration, Automated Publishing, Records Analytics, Security Analytics); and Enhance User Focus (Copilot AI Productivity, Enterprise Discovery & Insights, Vital Records Collaboration, Process Automation & Insights, Task Automation, Automated Folder Creation). The company also offers cloud-hosted versions of Content Manager through their IRAP-assessed Ingress Content Manager Cloud, and resells OpenText CDDRI (Voltage Fusion) for data discovery and security.
Differentiator
Problem solved
Functional benefit
Products and services
- Ingress Content Services Platform Next-generation Content Services Platform that unifies governance, security, and automation across enterprise information. Provides hybrid records management, AI-driven processes, enterprise search, and productivity tools for controlling information across multiple systems. Designed for enterprises and government agencies requiring secure, compliant information management.
- OpenText Content Manager Enterprise Content Management / Electronic Document and Records Management System (EDRMS), formerly known as TRIM or Records Manager. The No.1 EDRMS in Australia and New Zealand government since the 1980s, trusted by security-sensitive organisations. iCognition resells and implements this product as an OpenText Platinum Partner.
- Ingress Content Manager Cloud (EDRMSaaS) OpenText Content Manager-as-a-Service hosted on ISO27001:2022 certified and IRAP-assessed Ingress cloud platform on Microsoft Azure. The Federal Government's choice for secure, compliant cloud-based content management. The highest security-rated cloud platform for OpenText Content Manager.
- OpenText CDDRI (Voltage Fusion) Data discovery and security tool (formerly Voltage Fusion) enabling organisations to find, protect, and secure sensitive and high-value content across structured and unstructured repositories including file shares, SharePoint, Microsoft 365, Exchange, and Google Drive. Resold by iCognition as an OpenText Platinum Partner.
- Consulting and Advisory Services Strategic consulting and advisory services for developing information management strategies, governance frameworks, and security solutions. Delivered by certified IMG experts with extensive industry experience for government agencies and regulated industries.
- Managed Services Ongoing managed services including Migration-as-a-Service, Health Check-as-a-Service, Classification-as-a-Service, and System Support-as-a-Service with SLA-based support. Includes the Ingress Analyst system health check product and RM Autoclass AI classification service.
- Information Security Services Services to discover, protect, clean-up, and secure sensitive and high-value content in client enterprises. Identifies and manages security and privacy risks in client content, including data breach prevention and data readiness for AI and enterprise search.
- Systems Integration and Migration Services Extract, Transform and Load (ETL) and integration services for seamless data migration and business system integration. Bridges transactional systems and records management platforms with automated data transformation and validation. Used for migrating millions of records with zero disruption.
- Workflow Automation Services Services for digitizing and streamlining complex workflows including document approvals, policy reviews, compliance processes, ministerial correspondence, FOI requests, briefings, and board papers. Powered by the Ingress Workflow component with digital dashboards and real-time monitoring.
- Premium Support Services Premium support packages including Product Maintenance, Product Maintenance Plus, flexible credits, Major Incident rescue, and on-site or after-hours support options for content management systems.
- Training Services Training services for information management and governance solutions, including Content Manager and Ingress platform training delivered by certified IMG experts.
Quantifiable outcome
- Department of Natural Resources Tasmania processes 25,000+ workflows per annum with 2,000+ completed monthly
- +3 more outcomes
Companies that use iCognition
Customer profileNamed customers15 records
Segments6 records
Ideal customer profiles4 records
iCognition technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability10 records
Feature8 records
iCognition partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered flagship, core and minor.
- KapishflagshipKapish acquired iCognition in April 2026. Business continues as usual with expanded capability and continued high-quality support. Kapish is part of Magentus Group Pty Limited.
- OpenTextcoreOpenText Platinum Partner - the highest partner tier. iCognition is one of the most well-respected global resellers of OpenText Content Manager (formerly TRIM/Records Manager). Provides sales, implementation, and support services for OpenText Content Manager and Voltage Fusion/CDDRI products. Won 2021 Partner of the Year for Australia and New Zealand.
- MicrosoftcoreMicrosoft Silver Partner providing compliance solutions for Microsoft 365 environments. Ingress platform integrates deeply with Microsoft 365, Teams, SharePoint, and Outlook. Solution is hosted on Microsoft Azure infrastructure.
- GulangaminorIndigenous-owned consulting firm partnership, potentially for Indigenous Australian business and government sector collaboration.
- Microsoft AzurecoreCloud infrastructure provider for Ingress Content Services Platform. AU Central region hosting for Australian Government clients requiring data residency.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
iCognition competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
iCognition social profiles
Digital presenceiCognition compliance and trust
Trust signalCompliance2 records
iCognition financial estimates
Financial estimateRevenue estimate
Valuation estimate
iCognition leadership team
Management profileNumber of profiles
Profiles2 records
iCognition funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iCognition M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iCognition
What does iCognition do?
iCognition provides the Ingress Content Services Platform, a cloud-native content management and records governance solution built on Microsoft Azure, alongside implementation and reselling of OpenText Content Manager. The company offers enterprise information management and governance (IMG) services, cloud-hosted content management, workflow automation, AI-powered document classification, and information security services targeting Australian government agencies and regulated industries.
Is iCognition a public or private company?
iCognition is a private company. It is classified as corporate owned and is currently acquired.
When was iCognition founded?
iCognition was founded in 2003. It employs 11 to 50 people.
Where is iCognition based?
iCognition is headquartered in Australian Capital Territory, Australia, in the Oceania region.
How does iCognition make money?
Five revenue lines are on record. Cloud/SaaS Subscriptions are the primary driver. The others are professional Services, managed Services, support Services and software Licensing.
Does iCognition have an API?
No public API is recorded for iCognition.
What industry is iCognition in?
iCognition's product category is Enterprise Content Management Software. Its primary akta.pro industry code is HDAEAGAD, Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP), with a secondary code of HDAEAHAC, Intelligent Document Processing (IDP) & OCR Automation. Its NAICS code is 51821 and its SIC code is 7372.