Operation New Hope
Operation New Hope is a Florida-based 501(c)(3) nonprofit that provides pre-release planning, workforce development, transitional housing, and reentry support services free of charge to justice-impacted individuals across six statewide program locations.
- Company typePrivate
- Founded1999
- HeadquartersJacksonville, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Operation New Hope does
Operation New Hope is a 501(c)(3) nonprofit organization founded in 1999 and headquartered in Jacksonville, Florida, that delivers reentry and workforce development services to justice-impacted individuals across Florida. The organization operates four programs that collectively cover the justice-to-employment journey: Ready4Release (pre-release case management in 40+ Florida Department of Corrections facilities), Ready4Work (the flagship onsite workforce development program with training, mental health counseling, transitional housing up to three months, transportation assistance, and one year of post-graduation coaching), Ready4Success (a virtual delivery model for participants unable to attend in person), and Ready4Change (a community violence intervention vertical added in 2025). All services are provided free of charge to participants.
Operationally, the organization runs six program locations — Jacksonville (headquarters, 1830 North Main Street), Orlando, Tampa, St. Petersburg, St. Augustine, and Space Coast (Cocoa) — staffed by 11-50 employees, and has served more than 20,000 individuals since inception. The leadership team, refreshed in 2022, comprises President and CEO Reggie Fullwood, COO Sytisha Claycomb, and CFO James Lee. The organization has been formally recognized as a national model program by four consecutive U.S. presidential administrations and by Florida's governor, with stated recidivism outcomes approximately one-third of Florida's statewide average.
Revenue is generated entirely through grants and donations: government contracts (Florida Department of Corrections, Bureau of Justice Assistance, City of Jacksonville, State of Florida), foundation grants (Wells Fargo, The Jim Moran Foundation, The Women's Giving Alliance, Chartrand, LISC Jacksonville, Neviaser, Weaver Family, Florida Blue Foundation), corporate contributions (Boeing, UPS Foundation, Bank of America Foundation, Mayo Clinic, Turner Construction), individual donations (Bell Society), and event revenue (Hope Starts Here 5K). A $1M Legacy Endowment was established in June 2022. The model is structurally freemium: services to participants are free; funders and government contracts are the paying counterparties.
Operation New Hope firmographics
Firmographics- Name
- Operation New Hope
- Legal name
- Operation New Hope
- Website
- https://operationnewhope.org
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Operation New Hope is a Florida-based 501(c)(3) nonprofit that provides pre-release planning, workforce development, transitional housing, and reentry support services free of charge to justice-impacted individuals across six statewide program locations.
- Ownership category
- akta.pro rank
Operation New Hope industry classification
Industry- Product category
- Reentry and Workforce Development Services
- NAICS
- Individual and Family Services (6241), Vocational Rehabilitation Services (6243), Other Individual and Family Services (624190)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Reentry, Rehabilitation & Reintegration Programs (Education, Vocational, Case Management) (BPAKANAH)
Keywords
Where Operation New Hope is headquartered
LocationHeadquarters
- HQ city
- Jacksonville
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Operation New Hope business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Government Grants and Contracts: Primary funding from federal, state, and local government sources including the Florida Department of Corrections, Bureau of Justice Assistance, and City of Jacksonville. These grants support operational costs and program delivery.
- Foundation and Corporate Grants: Funding from foundations such as Chartrand Foundation, LISC Jacksonville, Neviaser Foundation, Weaver Family Foundation, The Jim Moran Foundation, Mayo Clinic, Florida Blue Foundation, Wells Fargo, Boeing, Bank of America Foundation, UPS Foundation, United Way, and The Community Foundation for Northeast Florida. The Women's Giving Alliance granted over $40,000 for a motherhood parenting program.
- Individual Donations: Direct donations from individuals through the Bell Society and general donation platform, supporting wraparound services for participants.
- Event Revenue: Annual Hope Starts Here 5K events raise funds while building community awareness, with sponsors like Florida Capital Bank supporting these initiatives.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Other | Free services for justice-impacted individuals |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels14 records
Operation New Hope product offering
Product offeringCore offering
Operation New Hope delivers free, wraparound reentry services to justice-impacted individuals across Florida through four programs: Ready4Release (pre-release case management at correctional facilities), Ready4Work (career development training, job placement, mental health counseling, transitional housing, and transportation assistance), Ready4Success (virtual support for those unable to attend in person), and Ready4Change (community violence intervention). The organization is funded through government grants, foundation support, corporate sponsorships, and individual donations, operating as Florida's Statewide Reentry Network from six program locations.
Product overview
Operation New Hope operates as a single, unified reentry services organization offering four interconnected programs that address different stages of the justice-to-employment journey. Ready4Release provides pre-release case management services within Florida Department of Corrections facilities. Ready4Work serves as the core workforce development program offering job placement, training, and wraparound support. Ready4Success extends services virtually to those unable to attend in person. Ready4Change addresses community violence intervention. Together, these programs form a comprehensive statewide reentry network serving justice-impacted individuals across Florida.
Differentiator
Problem solved
Functional benefit
Brands
- Ready4Work: Flagship workforce development program providing career development training, employment readiness skills, job placement support, and ongoing coaching for individuals reentering the workforce after incarceration.
- Ready4Release
- Ready4Success
- Ready4Change
Products and services
- Ready4Release Pre-release case management program delivered in collaboration with the Florida Department of Corrections at over 40 facilities statewide. Case managers meet with qualified inmates during the 90 days prior to release to develop individualized reentry plans covering housing, transportation, and job training.
- Ready4Work Comprehensive workforce development program providing career development training, employment readiness skills, job placement support, technology and financial literacy education, mental health counseling, transitional housing (up to 3 months), transportation assistance, and ongoing coaching for one year after graduation to justice-impacted individuals reentering the workforce.
- Ready4Success Virtual career development program offering case management, counseling, and crucial services designed for individuals unable to attend in-person programs due to transportation or employment restrictions.
- Ready4Change Community Violence Intervention initiative focused on reducing violence by reaching individuals most at risk through strong community partnerships and access to vital resources to interrupt cycles of violence and foster safer communities.
Quantifiable outcome
- Recidivism rate approximately 1/3 of Florida's state average (Governor DeSantis comparison)
- +4 more outcomes
Companies that use Operation New Hope
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Operation New Hope technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Operation New Hope partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered core and minor.
- Chandler's Hope Clothes ClosetcoreMonthly visits to Jacksonville office with mobile clothing trailer providing Ready4Work participants with 2-4 complete professional outfits (shoes, blazers, slacks, blouses, accessories) free of charge. Helps participants look professional for job interviews without financial burden.
- Goodwill Industries of North FloridacoreMajor employment partner hiring Ready4Work graduates. Hired Brooke D. as janitorial cleaner who was promoted to supervisor managing over 40 employees. Goodwill of Northeast Florida's janitorial department became the largest department due to Ready4Work partnership.
- Gateway Community ServicesminorJacksonville recovery housing provider that referred Brooke D. to Operation New Hope's Ready4Work program. Part of the referral network for justice-impacted individuals seeking employment support.
- Bluewater Maritime SchoolminorMaritime training school that partnered with Operation New Hope to offer Merchant Mariner training opportunities for program graduates. Terrence Platts completed training and became a U.S. Coast Guard certified able-bodied seaman.
- Orange Barrel MediaminorNational leader in innovative digital kiosks collaborating with Operation New Hope to spread awareness about second chances across Tampa Bay through digital advertising.
- USF College of Nursing / Mo-Bull Nurse Medical CliniccoreNew partnership bringing critical health services directly to Ready4Work clients and alumni in Tampa and St. Petersburg. Mo-Bull Nurse Medical Clinic visits both ONH Tampa Bay sites bi-weekly.
- Presbyterian Social MinistriesminorJacksonville-based organization providing clothing support for individuals rebuilding their lives. New partnership to expand clothing resources for Ready4Work participants.
- VyStar Credit UnionminorBusiness Development Leader and Assistant Branch Manager visited Jacksonville Ready4Work location to provide financial literacy education on Identity Theft and Fraud to program participants.
- Turner ConstructionminorContinued second chance supporter donating 20 pairs of high-quality work boots to help women prepare for workforce entry. Also donated Welcome Home Hygiene Kits.
- Eastern Florida State CollegecorePartnership providing Ready4Work Space Coast clients opportunity to earn Manufacturing Essentials certification in the Mechatronics Apprenticeship Lab, making them more competitive in the job market.
- SpherionminorStaff spent a day at Operation New Hope making tangible impact on clients' lives through volunteer support and engagement during holiday season.
- Strings Sports BreweryminorHosted Hope Starts Here 5K race awards ceremony. Longtime Operation New Hope partner and supporter of second-chance employment opportunities.
- Jet HomeLoansminorDonated 51 laptops to support digital access and technology training for clients navigating reentry across Florida.
- BombasminorDonated 2,000 new pairs of socks to help clients who return home with little more than clothes on their backs.
- Orlando Utilities Commission (OUC)minorEmployees assembled 1,000 personal care packages (hygiene kits) for Ready4Work participants.
- Conser Moving SolutionsminorDonated over 100 books to build ONH library for client education and enrichment.
- Yoga 4 ChangeminorPartner providing yoga sessions as part of mental health and wellness programming for Ready4Work participants.
- AC PandaminorCommunity partner with booth at Hope Starts Here 5K event sharing information about services and second chance employment support.
- Exercise is Medicine on Campus at University of North FloridaminorCommunity partner with booth at Hope Starts Here 5K event sharing wellness resources with attendees.
- University of North Florida (UNF)minorMarketing students from Dr. Courtney Azzari's Consumer Behavior course created marketing campaigns promoting Operation New Hope's mission. Third semester partnership.
- Florida Department of CorrectionscoreKey government partner collaborating on Ready4Release pre-release services delivered at 40+ correctional facilities statewide. Case managers work with qualified inmates to build release plans.
- Florida ChamberminorState business organization partner supporting Operation New Hope's workforce development initiatives.
Scale indicators8 records
Recent moves10 records
Expansion highlights6 records
Operation New Hope competitors and assessment
Company assessmentDirect peers
- Center for Employment Opportunities (CEO): National reentry workforce development nonprofit providing immediate employment, coaching, and retention services to people returning from incarceration. Closest direct peer to ONH's Ready4Work model, with both organizations delivering transitional employment and case management, though CEO operates across multiple states with a stronger evidence base.
- Safer Foundation: Chicago-based reentry nonprofit providing workforce development, education, and case management to justice-impacted individuals in Illinois. Directly comparable to ONH's wraparound service model and employer partnership approach; both serve as state-level 'reentry networks' within their respective geographies.
- Chrysalis: Los Angeles-based nonprofit offering transitional employment, job training, and support services to people experiencing homelessness, formerly incarcerated, and those in low-income communities. Closely comparable service-delivery model to ONH's Ready4Work, including employer partnerships and intensive case management.
- The Fortune Society: New York-based reentry nonprofit providing comprehensive services including housing, employment, education, mental health, and advocacy to justice-impacted individuals. Highly comparable comprehensive wraparound model to ONH's four-program approach, though operating in a single state with deeper housing/clinical infrastructure.
- Center for Community Alternatives (CCA): New York-based nonprofit providing reentry services, alternatives to incarceration, and workforce development to justice-impacted individuals. Directly comparable in program design (case management, employment, training) and in operating as a state-level reentry infrastructure provider.
Broad incumbents
- Goodwill Industries International: National nonprofit network providing job training and employment services, including programs specifically for justice-impacted individuals. ONH lists Goodwill Industries of North Florida as a major employment partner, and Goodwill's broader mission of 'second-chance employment' overlaps significantly with ONH's workforce development focus, though Goodwill operates far more broadly across populations and industries.
- Volunteers of America: National nonprofit network operating reentry, housing, behavioral health, and workforce development programs across 46 states. While much broader than ONH, VOA's reentry and workforce divisions serve similar justice-impacted populations with comparable wraparound service models, making it a relevant broader-incumbent comparator.
Emerging players
- Root & Rebound: California-based nonprofit providing legal support, reentry planning, and workforce resources to people with criminal records. Comparable to ONH's Ready4Release pre-release planning model, with comparable wraparound philosophy though smaller scale and more legal-services-oriented.
- Anti-Recidivism Coalition (ARC): California-based reentry nonprofit focused on supporting formerly incarcerated individuals through leadership development, housing, employment, and policy advocacy. Comparable in mission and core service mix to ONH, particularly Ready4Change's violence intervention orientation.
Regional players
- Offender Aid and Restoration (OAR) of Virginia: Virginia-based reentry nonprofit providing case management, employment, housing, and education services to returning citizens. Comparable operating model and service mix to ONH, but confined to Virginia rather than operating as a statewide network like ONH does in Florida.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Operation New Hope social profiles
Digital presenceOperation New Hope financial estimates
Financial estimateRevenue estimate
Valuation estimate
Operation New Hope leadership team
Management profileNumber of profiles
Profiles3 records
Operation New Hope funding detail
Funding detailFunding overview
Funding rounds
Investors
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Operation New Hope M&A and investment
M&A and investmentM&A
Investments
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Frequently asked questions about Operation New Hope
What does Operation New Hope do?
Operation New Hope delivers free, wraparound reentry services to justice-impacted individuals across Florida through four programs: Ready4Release (pre-release case management at correctional facilities), Ready4Work (career development training, job placement, mental health counseling, transitional housing, and transportation assistance), Ready4Success (virtual support for those unable to attend in person), and Ready4Change (community violence intervention). The organization is funded through government grants, foundation support, corporate sponsorships, and individual donations, operating as Florida's Statewide Reentry Network from six program locations.
Is Operation New Hope a public or private company?
Operation New Hope is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Operation New Hope founded?
Operation New Hope was founded in 1999. It employs 11 to 50 people.
Where is Operation New Hope based?
Operation New Hope is headquartered in Jacksonville, United States, in the North America region.
How does Operation New Hope make money?
Four revenue lines are on record. Government Grants and Contracts are the primary driver. The others are foundation and Corporate Grants, individual Donations and event Revenue.
Who are Operation New Hope's main competitors?
Direct peers on record are Center for Employment Opportunities (CEO), Safer Foundation, Chrysalis, The Fortune Society and Center for Community Alternatives (CCA). Broad incumbents are Goodwill Industries International and Volunteers of America. Emerging players are Root & Rebound and Anti-Recidivism Coalition (ARC). Offender Aid and Restoration (OAR) of Virginia is listed as a regional player.
Does Operation New Hope have an API?
No public API is recorded for Operation New Hope.
What industry is Operation New Hope in?
Operation New Hope's product category is Reentry and Workforce Development Services. Its primary akta.pro industry code is BPAKANAH, Reentry, Rehabilitation & Reintegration Programs (Education, Vocational, Case Management). Its NAICS code is 6241 and its SIC code is 8300.