Sollo Brasil

What Sollo Brasil does

Sollo Brasil is a Brazilian contact center and BPO company headquartered in Vitória, Espírito Santo, founded in 1998/1999. The company delivers omnichannel customer relationship management services across voice, chat, WhatsApp, and digital channels, serving enterprise clients primarily in healthcare (Unimed, Hospital Central do Exército, Benevix), financial services (Banestes, PicPay), government, and the nonprofit sector (Apaes). Operations span five bases across Brazil with a workforce of approximately 1,500 collaborators.

The technology stack is built around an omnichannel contact center platform augmented by AI features including chatbots, virtual assistants, sentiment analysis, predictive analytics, recommendation engines, and neural voice technology. Sollo operates a 24x7 Network Operations Center monitoring over 400 assets and 900 services, and develops custom workflow automation tools such as the 'Demanda' medication-tracking system for healthcare clients. A permanent multidisciplinary Innovation Committee led by the CEO develops generative AI prototypes presented to clients. The company holds ISO/IEC 27001 certification (5 years, updated to 2022 version), is LGPD-compliant, and is pursuing PCI-DSS.

Sollo's business model is B2B managed services and professional services delivered through direct enterprise sales on multi-year custom contracts; pricing is not publicly disclosed. Revenue is generated through inbound/outbound call handling, credit recovery, active fundraising for nonprofits, and end-to-end CRM journey design and management. Sollo is privately held and founder-managed, with no disclosed institutional investors, parent company, or M&A activity.

Name

Sollo Brasil

Legal name

Sollo Brasil

Website

https://sollobrasil.com.br

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Sollo Brasil is a Brazilian contact center and BPO provider founded in 1999, headquartered in Vitória, serving enterprise clients in healthcare, financial services, government, and nonprofit sectors with omnichannel customer service, AI-augmented CX tools, and ISO 27001-certified operations across five Brazilian bases.

Ownership category

akta.pro rank

Product category

Contact Center and BPO Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Management Services (8741)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Service, Support & Contact Center CRM (HDAEAFAC), Call Center/Telemarketing & Outbound Customer Engagement (MPAAAIAN)

Keywords

• Contact center services
• Business process outsourcing
• Customer relationship management
• Omnichannel customer support
• Telemarketing services

Headquarters

HQ city

Vitória

HQ country

Brazil

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. BPO/Contact Center Services: Full-service Business Process Outsourcing including inbound/outbound call handling, omnichannel customer service (voice, chat, WhatsApp), credit recovery, and active fundraising for charitable organizations
2. CRM Solutions: Customer relationship management services including process design, implementation, and ongoing management across all customer touchpoints

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels7 records

Core offering

Sollo Brasil is a Brazilian contact center and BPO service provider delivering omnichannel customer service (voice, chat, WhatsApp), CRM solutions, and active outbound calling for enterprise clients. The company designs and manages end-to-end customer relationship journeys across all contact points, augmented with AI tools (chatbots, sentiment analysis, neural voice), custom automation (e.g., Demanda tool for healthcare), and 24x7 Network Operations Center monitoring.

Product overview

Sollo Brasil operates as a contact center and CRM/BPO solutions provider with over 25 years of market experience. The core offering consists of omnichannel contact center services (voice, chat, digital) with integrated multichannel capabilities. AI-powered customer experience tools, including chatbots, virtual assistants, and sentiment analysis, augment agent performance. The 'Demanda' tool automates specific workflows for healthcare clients. Infrastructure is supported by a 24x7 Network Operation Center. The company serves healthcare, financial, and public sector clients with end-to-end customer relationship management capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Multichannel Contact Center Services Omnichannel inbound customer service operations covering voice, chat, and digital channels (including WhatsApp) with integrated simultaneous multichannel presence across all customer touchpoints. Sold to enterprise clients in healthcare, financial, and government sectors.
• CRM and BPO Solutions End-to-end customer relationship management and business process outsourcing services, enabling enterprise clients to design and manage complete customer journey experiences, including process design, implementation, and ongoing management across all touchpoints.
• Active Contact Services Outbound calling services including charitable donation collection for nonprofit organizations, sales campaigns, credit recovery operations, and healthcare appointment follow-ups. Sold to enterprise and nonprofit clients.
• AI-Powered Customer Experience Solutions Artificial intelligence integration for customer service optimization, including chatbots, virtual assistants, sentiment analysis, predictive analytics, and recommendation engines to enhance agent performance and customer satisfaction. Sold as an add-on to enterprise contact center engagements.
• Accessibility Solutions Omnichannel accessibility services ensuring equivalent service quality for customers with disabilities, including LIBRAS (Brazilian Sign Language) support and priority service provisions. Sold as an add-on module for enterprise clients requiring inclusive customer service.

Quantifiable outcome

• Quality scores maintained above 90 points consistently throughout 2021 for Banestes
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature5 records

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Regional players

• Sonda: Latin American IT services and BPO player headquartered in Chile with Brazil operations. Comparable on Latin American IT/BPO delivery and enterprise customers, though more IT-services weighted.

Broad incumbents

• Foundever (formerly Sitel/IBEX): Global CX/BPO operator with Latin America delivery serving financial services, healthcare and tech. Comparable on omnichannel managed services, AI-enabled customer experience and regulated-industry client mix.
• Teleperformance: Global contact center and CX leader with significant Brazil operations serving banking, healthcare and telecom clients. Comparable on omnichannel BPO delivery, AI-enabled customer experience and enterprise healthcare/financial vertical mix; broader geographically.
• Concentrix: Global customer experience and BPO player with a substantial Brazil delivery footprint serving financial services, healthcare and technology clients. Comparable on end-to-end CRM/BPO, AI integration and enterprise sales motion; much larger scale.
• TTEC (TeleTech Holdings): Global CX and BPO company with nearshore/offshore delivery and AI-augmented customer experience capabilities. Comparable on enterprise BPO, CX technology stack and financial services/healthcare verticals.

Direct peers

• AeC Contact Center: Large Brazilian contact center and BPO operator with nationwide delivery, serving banking, telecommunications and retail. Directly comparable in target verticals (financial services, telecom/retail), omnichannel delivery and Brazil footprint.
• Atento: One of the largest contact center and BPO providers in Latin America, with deep operations in Brazil across healthcare, financial services and telecom. Directly comparable to Sollo on vertical mix (healthcare/financial), delivery model (omnichannel BPO) and Brazilian market presence.
• CSU (formerly CSU Contact Center): Brazilian CRM, loyalty and contact center provider serving financial services, telecom and retail. Comparable on CRM/BPO bundling, vertical specialization (notably financial services) and Brazil-centric delivery.
• Contax: Historic Brazilian contact center leader co-founded by Sollo's current CCO Luis Guilherme Sanches Prates. Directly comparable on Brazilian omnichannel BPO, large enterprise customers (banks, telcos) and operating model.

Emerging players

• Stefanini: Brazilian-headquartered global IT and digital services provider with growing BPO/CX practice. Comparable on Brazil-centric delivery, enterprise financial services/healthcare customers and AI-enabled service offerings, though less contact-center specialized.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCPq5a1XSQr0iysAlKZV_zZA
• Facebookfacebook.com/sollobrasil
• LinkedInlinkedin.com/company/sollo-brasil
• Instagraminstagram.com/sollobrasiloficial

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sollo Brasil