Naglotech

What Naglotech does

Naglotech is a privately held UK managed service provider founded in 2004 and headquartered in St Osyth, Essex, serving small and medium-sized businesses across Essex, Suffolk, and the wider East of England. The company delivers proactive IT support through three escalating subscription tiers (Remote, Business, Premium) that bundle unlimited helpdesk, 24/7 monitoring, Microsoft 365 optimisation, and Cyber Essentials / ISO 27001 compliance controls, supplemented by reactive onsite support at £100/hour. Beyond core support, Naglotech offers a broad portfolio including cybersecurity services backed by Huntress EDR, Acronis backup, and AvePoint governance; cloud services spanning Microsoft 365 licensing, Azure configuration, and Cloud VoIP; bespoke software development on Microsoft .NET and SQL Server; web design on Umbraco CMS; SEO and Generative Engine Optimisation; datacentre co-location at Telehouse North and City Lifeline in London; hardware procurement through HP, Lenovo, and Dell; and connectivity including FTTP, leased lines, and Starlink.

The firm is founder-managed by Managing Director Andy Booth with Director Sam Booth and a 22–23 person in-house team that combines IT engineers, a technical architect, developers, a service desk function, sales, and marketing. Revenue is generated through recurring per-user-per-month subscriptions, professional services, hardware resale, and managed datacentre fees. Distribution is consultative and regionally focused, supplemented by an online price estimator, a customer support portal, SEO and content marketing, organic social channels, and local sponsorship of Colchester United FC. Strategic positioning centres on being a single regional partner integrating IT support, security compliance, cloud, software development, and web services for SMEs that lack in-house IT depth.

Name

Naglotech

Legal name

Naglotech

Website

https://naglotech.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Naglotech is a UK managed service provider founded in 2004, delivering proactive IT support, cloud, cybersecurity, bespoke software, web design, and datacentre services to small and medium-sized businesses across Essex, Suffolk, and the East of England.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Other Computer Related Services (541519), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)

akta.pro primary industry

NaaS Connectivity Services (On-Demand VPN, SD-WAN-as-a-Service, Bandwidth-on-Demand) (HDAIAIAH)

Keywords

• Managed IT services
• Cloud services
• Cybersecurity services
• Bespoke software development
• Datacentre colocation

Headquarters

HQ city

Clacton-on-sea

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Support Services: Recurring subscription revenue from tiered IT support plans (Remote, Business, Premium) with per-user-per-month pricing. Includes unlimited helpdesk support, 24/7 monitoring, and proactive maintenance.
2. IT Support Hours: On-demand hourly billing for onsite reactive support (£100/hour), OS upgrades (£55/machine), and ad-hoc services outside standard contract coverage.
3. Cloud and Cybersecurity Services: Revenue from Microsoft 365 licensing, Azure services, cybersecurity solutions (Huntress EDR, Acronis backup, AvePoint governance), and cloud migration/optimisation services.
4. Cloud VoIP Services: Monthly subscription for cloud-based phone systems with inclusive UK call minutes, competitive international rates, and full setup/onboarding.
5. Hardware Sales: Hardware procurement and sales through HP, Lenovo, and Dell partnerships, including trade-in and cashback promotions (up to £450 with HP, £300 with Lenovo).
6. Datacentre and Colocation Services: Revenue from hosting critical IT infrastructure in secure data centres (Telehouse North, City Lifeline) with 24/7 operations, power, cooling, and network connectivity.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Naglotech is a UK managed service provider that sells proactive IT support across three escalating tiers (Remote, Business, Premium) of monthly subscription plans, along with complementary cloud, cybersecurity, bespoke software, web design, datacentre, Cloud VoIP, connectivity and hardware procurement services. Its offerings are aimed at small and medium-sized businesses across Essex and Suffolk and are supported by ISO 27001:2022 and Cyber Essentials certifications, plus partnerships with Microsoft, HP, Lenovo, Dell, Huntress, Acronis and AvePoint.

Product overview

Naglotech is an IT services company offering a comprehensive suite of managed technology services for businesses across Essex and Suffolk. Their portfolio centers on proactive IT support with three escalating service tiers (Remote, Business, Premium), complemented by cybersecurity services including Cyber Essentials certification support, cloud services for Microsoft 365 and Azure optimization, bespoke software development using .NET and SQL Server, and web design using Umbraco CMS. Additional offerings include Cloud VoIP, internet hosting/connectivity (FTTP, Full Fibre, Starlink), datacentre co-location services, hardware procurement from HP/Lenovo/Dell, and SEO/digital growth services. The company positions itself as a one-stop IT partner integrating these services to provide complete technology solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Services Proactive managed IT support with three escalating monthly tiers (Remote, Business, Premium) including unlimited helpdesk, 24/7 monitoring, PC and Mac support, asset management, patching, warranty management, Cyber Essentials compliance built in, ISO 27001 controls support, and on-site reactive support at £100/hour, aimed at SME customers across Essex and Suffolk.
• Cyber Security and Cyber Essentials Services Cyber Essentials and Cyber Essentials Plus certification consultancy and remediation, Endpoint Detection and Response (EDR), SIEM, security awareness training, secure cloud backup, Microsoft Defender optimisation, and Microsoft 365 data governance for SME customers needing to achieve UK government-backed cyber compliance.
• Cloud Services Cloud optimisation and managed cloud services including Microsoft 365 licensing and tenant setup, Azure deployment and configuration, Azure AD identity management, Teams, Outlook, OneDrive and SharePoint configuration, secure email migration, endpoint management and compliance policy setup for hybrid teams.
• Bespoke Software Development Custom-built web applications, internal business systems, automation tools, system integrations and AI-powered platforms developed using Microsoft .NET and SQL Server, with ongoing support and maintenance for SME and mid-market customers.
• Web Design & Management Responsive, brand-driven, customer-focused website design and development using Umbraco CMS with full ongoing management including updates, performance optimisation, SEO and support for SMEs.
• Cloud VoIP Cloud-based business phone system with flexible call routing, voicemail-to-email, call forwarding, hunt groups, included UK call minutes, competitive international rates and full setup, aimed at remote and hybrid SME teams.
• Internet Hosting and Connectivity Connectivity solutions including FTTP broadband, Full Fibre leased lines and Starlink satellite connectivity, plus dedicated cloud hosting and managed hosting for SME business sites and applications.
• Datacentre and Colocation Services Secure 24/7 co-location at Telehouse North and City Lifeline facilities with redundant power, climate control, high-speed connectivity and 100% renewable energy, hosting customer websites, applications and critical IT infrastructure.
• Hardware Solutions Hardware procurement for business laptops, desktops, workstations and servers through partnerships with HP, Lenovo and Dell, including trade-in and cashback offers (up to £450 with HP, up to £300 with Lenovo).

Quantifiable outcome

• Many critical IT issues resolved within minutes thanks to remote diagnostic and fix capabilities
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and secondary.

• MicrosoftcoreTechnology or IntegrationMicrosoft Certified Partner providing Microsoft 365, Azure, and related Microsoft services. Naglotech offers licensing, setup, configuration, and ongoing support for Microsoft environments.
• DellcoreTechnology or IntegrationDell Authorised Partner providing business-grade laptops, desktops, and PowerEdge servers. Naglotech offers procurement, consultation, and competitive pricing for Dell hardware.
• LenovocoreTechnology or IntegrationAuthorised Lenovo Partner offering business-class laptops, desktops, and workstations. Naglotech provides hardware procurement with current trade-in promotions up to £300 per device.
• HPcoreTechnology or IntegrationHP Partner offering HP computing and printing technology. Naglotech provides hardware procurement with trade-in and cashback offers up to £450 with HP.
• HuntresscoreTechnology or IntegrationCybersecurity partnership providing Endpoint Detection and Response (EDR), SIEM, and Security Awareness Training powered by Huntress.
• AcroniscoreTechnology or IntegrationPartnership for secure cloud backup and disaster recovery solutions, including Microsoft 365 Cloud Protection.
• AvePointsecondaryTechnology or IntegrationPartnership for data governance, backup, and compliance for Microsoft 365 environments.
• Essex Chambers of CommercesecondaryGTM or Marketing PartnerMember of Essex Chambers of Commerce, demonstrating local business community involvement.
• Colchester United Football ClubsecondaryGTM or Marketing PartnerSponsor of Colchester United FC Starting XI and Warm-Up for 2025/2026 season, building local brand awareness and community engagement.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/naglotech
• LinkedInlinkedin.com/company/naglotech-limited
• Instagraminstagram.com/naglotech_ltd
• Xx.com/Naglotech

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Naglotech