iShop

What iShop does

iShop Guatemala is an authorized Apple retailer serving the Guatemalan market through a multi-channel retail model that combines multiple physical stores with an e-commerce storefront at ishop.gt. The company carries Apple's full product lineup across Mac (including MacBook Air, MacBook Pro, and the recently launched MacBook Neo), iPhone (including iPhone 14 and iPhone 17e), iPad, Apple Watch, AirPods (including AirPods Max 2), Apple TV and Home, accessories, and AirTag. Its primary customer segment is individual consumers across Guatemala, supplemented by a corporate-focused iShop Business program for business device procurement.

The technology stack centers on Shopify for e-commerce operations, with no proprietary platform disclosed. The business builds around three service layers on top of hardware sales: a financing program partnered with multiple Guatemalan banks that enables purchases in installments up to 48 months without interest; a Trade-In program for used Apple devices that supports upgrade cycles and provides resale inventory; and a Technical Service offering covering device setup, Apple ID recovery, screen replacement, and hardware repairs. Pricing is displayed in Guatemalan Quetzales inclusive of 12% VAT, with monthly installment thresholds ranging from Q20.81 (AirPods/Music) to Q166.65 (Mac) and accessories from Q99.

Revenue mechanics are anchored in one-time hardware sales as the primary stream, with transaction fees tied to financing arrangements, professional services revenue from technical support, and resale margin from trade-in devices. Marketing and acquisition run through social channels (Twitter, Facebook, Instagram), email subscription, and website content. The company is privately held, headquartered in Guatemala City, with 11-50 employees and no disclosed revenue, funding, ownership, or financial-history data, leaving significant information gaps for investor due diligence.

Name

iShop

Legal name

iShop Guatemala

Website

https://iShop.gt

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

iShop Guatemala is an authorized Apple retailer operating across Guatemala through physical stores and e-commerce, offering Mac, iPhone, iPad, Apple Watch, AirPods, and accessories supported by partner-bank financing, trade-in, technical services, and a corporate iShop Business program.

Ownership category

akta.pro rank

Headquarters

HQ city

Guatemala City

HQ country

Guatemala

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Marketing or Sales, Infrastructure, Technology or R&D, Others

Revenue model

1. Hardware Sales: Sale of Apple products including Mac, iPhone, iPad, Watch, AirPods, TV & Home, and accessories. Products are sold at various price points with financing options up to 48 months.
2. Trade-In Program: Trade-in service where customers can exchange their old devices for credit towards new purchases, generating revenue through device resale.
3. Technical Support Services: Technical service and support including device setup, Apple ID recovery, screen replacement, and expert assistance in stores.
4. Financing Partnerships: Revenue generated through financing arrangements with partner banks, offering installment payments without interest for up to 48 months.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

iShop is an authorized Apple retailer in Guatemala that sells Apple's full hardware lineup — Mac, iPhone, iPad, Watch, AirPods, TV & Home, Accessories, and AirTag — through physical retail stores and a Shopify-powered e-commerce site. It layers on supporting services including a Trade-In device exchange program, financing plans of up to 48 months without interest via partner banks, in-store technical service and repairs, and an iShop Business program for corporate customers.

Product overview

iShop Guatemala is an Apple-authorized retailer offering a comprehensive portfolio of Apple products and services. The core product offering includes Mac computers (MacBook Air, MacBook Pro, MacBook Neo), iPhone smartphones, iPad tablets, Apple Watch wearables, AirPods audio devices, TV & Home products (Apple TV, HomePod), Accessories, and AirTag trackers. These are sold through physical retail stores across Guatemala with online ordering capabilities. Supporting services include Trade In (device exchange program), Financing Plans (up to 48-month installments without interest through participating banks), Technical Service (device setup, repairs, Apple ID support), and iShop Business (corporate sales program). The company operates on a unified retail platform enabling both in-store purchases and e-commerce delivery across Guatemala, with nationwide shipping and store pickup options.

Differentiator

Problem solved

Functional benefit

Products and services

• Mac Apple's Mac personal computer lineup including MacBook Air, MacBook Pro, MacBook Neo, and desktop Macs, sold with financing options starting from Q166.65 per month for individual and business buyers in Guatemala.
• iPhone Apple's smartphone lineup including iPhone 14, iPhone 17e, and other models, offered with the Trade-In program and financing options starting from Q62.47 per month.
• iPad Apple's tablet lineup including various iPad models, available with financing options starting from Q62.48 per month for Guatemalan consumers and businesses.
• Watch Apple Watch wearable lineup including Apple Watch SE, Series, and Ultra models, available with financing from Q56.23 per month.
• AirPods Apple's wireless earbuds and headphones including AirPods Max 2, AirPods Pro, and standard AirPods, with the Apple Music subscription bundle available from Q20.81 per month.
• TV & Home Apple TV streaming devices and HomePod smart speakers for home entertainment, available with financing from Q27.06 per month.
• Accessories Apple-branded accessories including cases, chargers, cables, and other peripherals, starting from Q99.00.
• AirTag Apple's Bluetooth item tracker for locating personal items such as keys, bags, and wallets, available from Q299.00.
• Trade In program Device trade-in service allowing customers to exchange used Apple devices for credit toward new purchases, generating revenue through resale of the exchanged devices.
• Financing plans Bank-partner installment financing plans allowing customers to pay for Apple products in up to 48 monthly installments without interest, with terms set by the issuing bank.
• Technical service In-store expert technical support and repair services including device setup, Apple ID recovery, screen replacement, and other hardware services for Apple customers in Guatemala.
• iShop Business Dedicated B2B program for corporate customers in Guatemala offering specialized products, financing, and support for business device procurement and team productivity solutions.

Quantifiable outcome

• 48-hour delivery for online orders
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

One partnership is on record.

• ApplecoreChannel Partner/ Reseller/ DistributoriShop is an authorized Apple retailer in Guatemala, offering genuine Apple products including Mac, iPhone, iPad, Watch, AirPods, and accessories. As an authorized reseller, iShop provides official Apple warranty support and technical services.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mac Center: Authorized Apple premium reseller in Colombia operating physical stores, e-commerce, financing plans, and trade-in programs. Closely mirrors iShop Guatemala's authorized-retailer-with-services model across the Apple lineup.
• iShop Mexico: Apple authorized retailer in Mexico using the same iShop brand and omnichannel retail-plus-financing model. Highly comparable in product mix, store presence, and supplementary service offerings.
• mStore: Authorized Apple reseller in Mexico with multi-store physical presence and online sales of Mac, iPhone, iPad, Watch, and accessories, plus financing and trade-in. Directly comparable channel structure to iShop Guatemala.
• iWorld (Caribbean): Authorized Apple retailer operating in the Dominican Republic and broader Caribbean with physical stores and e-commerce. Comparable as a regional authorized Apple reseller serving a single national market with end-to-end product and service offerings.

Broad incumbents

• Best Buy: Large multi-category US consumer electronics retailer carrying Apple products alongside many other brands. Competes broadly for Apple accessory and bundle sales though not as an Apple-only specialist.
• Mercado Libre: Dominant Latin American e-commerce marketplace where third-party sellers offer Apple devices in Guatemala. Functions as an alternative purchasing channel that competes for the same consumer hardware demand.
• Amazon: Global e-commerce platform offering Apple products through authorized and third-party sellers, with growing cross-border reach into Guatemala. Represents a structural alternative purchasing channel for Apple devices.
• RadioShack Latin America: Long-standing consumer electronics retailer with Central American presence selling devices and accessories including Apple-adjacent categories. Comparable as an established multi-brand electronics retailer competing for similar consumer spend.
• Walmart: Mass-market retailer selling consumer electronics including Apple products in Guatemala. Competes as a high-traffic alternative channel for entry-level Apple devices and accessories.

Regional players

• Office Depot Guatemala: Office and consumer electronics retailer with physical presence across Guatemala. Competes regionally for select device and accessory categories though not an Apple-authorized specialist channel.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ishopguatemala
• Facebookfacebook.com/ishop.gt
• Instagraminstagram.com/ishopgt
• LinkedInlinkedin.com/company/ishop-majadas

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iShop