UFCW Community Credit Union

What UFCW Community Credit Union does

UFCW Community Federal Credit Union is a not-for-profit, member-owned cooperative financial institution headquartered in Wyoming, Pennsylvania, serving approximately 16,000 members across Luzerne, Lackawanna, and Wyoming Counties. Founded in 1956 as RCU 1687 Federal Credit Union by seven members each contributing $25, the institution transitioned from an employer-based credit union serving UFCW union members to a community-chartered credit union in 2015, broadening its membership eligibility to anyone who lives, works, worships, or attends school in the three-county service area. The credit union operates four physical branches (Wyoming, Kingston, Hanover Township, Pittston) and manages approximately $180 million in total assets, federally insured by the NCUA up to $250,000 per depositor.

The credit union's product set spans deposit accounts (share savings, share draft checking, holiday/vacation club, supersonic savings, share certificates, traditional/Roth/Coverdell IRAs), consumer lending (auto, personal, mortgage, home equity, student loans, Visa credit cards), and member services (digital wallet, mobile banking, online banking, telephone banking, investment and retirement planning, financial counseling, credit protection insurance). Digital infrastructure is built on Fiserv's mobile banking platform and Financial-Net's Virtual Branch online banking, with ATM access through CO-OP and Money Pass surcharge-free networks and card processing through Visa. Member experience is layered with partner benefits including Enterprise Car Sales, TicketsatWork entertainment discounts, Cinemark tickets, and Love My Credit Union Rewards.

Revenue mechanics rely on net interest income from the loan portfolio (auto, mortgage, home equity, personal, student, credit cards) supplemented by fee income (overdraft privilege at $35 per item, membership and share fees, service charges, notary services) and ancillary income from financial counseling, insurance products, and partner programs. Leadership is held by President/CEO Kimberly A. DeAngelo and VP/CFO Karen Falcone, both appointed in 2019 following John Hayduk's retirement. The credit union has no parent company, no external equity backing, and operates as a standalone cooperative.

Name

UFCW Community Credit Union

Legal name

UFCW Community Federal Credit Union

Website

https://ufcwpa.org

Company type

Private

Founded year

1956

Operating status

Operating

Headcount range

1–10 employees

Short description

UFCW Community Federal Credit Union is a not-for-profit, member-owned cooperative credit union serving approximately 16,000 members across Luzerne, Lackawanna, and Wyoming Counties in Pennsylvania with $180 million in assets, four branches, and digital banking powered by Fiserv.

Ownership category

akta.pro rank

Product category

Community Credit Union / Personal Banking

NAICS

Credit Unions (52213), Credit Unions (522130)

SIC

Savings Institution, Federally Chartered (6035), Functions Related To Depository Banking, Nec (6099)

akta.pro industry

PRIMARYFSABAEAA

Community Credit Unions (Retail/Consumer Focus)

Financial & Insurance/Banking (Commerical, Retail & Consumer)/Community & Cooperative Banking (Credit Unions, Mutuals)

SECONDARYFSAKAAAL

Bank & Credit Union Personal Loans (Unsecured Installment)

Financial & Insurance/Lending & Consumer Finance/Personal Loans (Unsecured Installment)

Keywords

• Community credit union
• Consumer banking services
• Personal lending products
• Digital banking platform
• Deposit and savings accounts

Headquarters

HQ city

Wyoming

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Interest Income on Loans: As a not-for-profit credit union, primary revenue comes from interest earned on various loan products including auto loans, personal loans, mortgage loans, home equity loans, student loans, and credit cards. Interest income is returned to members through better rates.
2. Fee Income: Various fees including overdraft/privilege fees ($35), membership fees ($5), and other service charges as outlined in fee schedule. Credit union also offers fee-based services like notary services and stamp sales.
3. Investment Income: Income from investing member deposits and reserves. Dividends paid to members based on account balances and rates.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

UFCW Community Federal Credit Union is a not-for-profit, member-owned financial cooperative offering personal banking services to residents of Luzerne, Lackawanna, and Wyoming Counties in Pennsylvania. Core offerings include share savings and checking accounts, share certificates (CDs), IRAs, and a full suite of consumer loan products (auto, personal, mortgage, home equity, student, and credit cards), supported by digital banking channels including a Fiserv-powered mobile app, a web-based Virtual Branch, digital wallet support, and 24/7 telephone banking. Revenue is generated primarily through interest income on loans and fees, with profits returned to members in the form of competitive rates and lower charges.

Product overview

UFCW Community Federal Credit Union offers a comprehensive suite of financial products organized around three core areas: deposit accounts (savings, checking, IRAs, and share certificates), lending products (auto, personal, home equity, mortgage, and student loans plus credit cards), and digital banking services. The digital banking ecosystem includes a mobile app (powered by Fiserv) with mobile deposit, a web-based Virtual Branch online banking platform, Digital Wallet support for Apple Pay/Google Pay, telephone banking, and E-Statements. Additional member benefits include overdraft coverage options, investment and retirement planning services, financial counseling, credit protection insurance, Skip A Pay programs, and partnerships for discounted entertainment and auto purchasing. The institution operates as a community-based credit union serving members in Luzerne, Lackawanna, and Wyoming Counties in Pennsylvania, with five branch locations and assets of approximately $180 million serving around 16,000 members.

Differentiator

Problem solved

Functional benefit

Products and services

• Share Savings Accounts Primary share savings account with tiered dividend rates by balance range and a minimum $100 balance to earn APY. Offered to individual members of the credit union.
• Share Draft Checking Account Checking account with Visa Check Card access, overdraft protection options, and online banking integration for individual members.
• Holiday Savings Account Seasonal club savings account with automatic balance transfers on October 1 to fund holiday expenses.
• Vacation Savings Account Goal-based club savings account for vacation planning with quarterly compounding dividends.
• Supersonic Savings Account High-yield savings account with a $500 minimum deposit and 0.25% APY for members seeking better returns.
• Share Certificates (CDs) Fixed-rate term deposit certificates with terms of 6 to 60 months and a $500 minimum opening deposit, paying competitive APYs.
• IRAs (Traditional, Roth, Coverdell Educational) Tax-advantaged retirement and education savings accounts including Traditional, Roth, and Coverdell Educational IRAs for individual members.
• Auto Loans Vehicle financing with competitive rates for new and used automobiles for individual members.
• Personal Loans Unsecured personal loans for personal expenses with flexible terms for individual members.
• Home Equity Loans Loans secured by home equity for major expenses or debt consolidation for individual members.
• Mortgage Loans Home purchase mortgage financing with various term options and competitive rates for individual members.
• Student Loans Education financing for members pursuing higher education.
• Credit Cards Visa credit card with fraud protection, online bill payment through Virtual Branch, and card controls via the mobile app.
• Online Loan Application Online loan application portal powered by Financial-Net enabling members to apply for consumer loans on the web.
• Investment & Retirement Planning Financial planning services for retirement and investment goals available to members through the credit union.
• Financial Counseling One-on-one financial guidance to help members achieve their financial goals.
• Credit Disability & Credit Life Protection Optional insurance coverage protecting loan repayment against borrower disability or death.
• Skip A Pay Loan payment deferment option allowing members to skip one payment per year with applicable fees.

Quantifiable outcome

• Profits returned to members through competitive rates rather than distributed to shareholders
• +1 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• Enterprise Car SalesminorGTM or Marketing PartnerPartnership with Enterprise Car Sales to provide members with hassle-free vehicle purchasing. Members can access pre-owned vehicles through cuautodeals.com with UFCW Community FCU branding.
• TicketsatWork.comminorGTM or Marketing PartnerEntertainment discount program allowing members to purchase discounted tickets for theme parks including Universal Orlando, Disney World, Six Flags, Hershey Park, Dorney Park, and more. Company code DPUFCWH required.
• CinemarkminorGTM or Marketing PartnerMovie ticket discount program where members can purchase discounted Cinemark tickets at UFCW Community FCU branches.
• Love My Credit Union RewardsminorGTM or Marketing PartnerRewards program providing members with exclusive, limited-time deals and discounts on various products and services.
• FiservcoreTechnology or IntegrationTechnology provider powering the mobile banking application. Fiserv provides the core infrastructure for real-time balance access, account management, mobile deposits, transfers, bill pay, and card controls.
• Financial-NetcoreTechnology or IntegrationOnline banking platform provider (financial-net.com) enabling Virtual Branch online banking and internet loan applications.
• VisacoreTechnology or IntegrationCredit card network provider for UFCW Community Federal Credit Union Visa credit cards and Visa Check Card debit cards.
• CO-OP Financial Services / CU DollarcoreTechnology or IntegrationATM network locator and CO-OP network access for members to find and use ATMs nationwide.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Belco Community Credit Union: Pennsylvania-based community credit union serving residents and businesses across multiple PA counties. Directly comparable in community charter, member-owned model, and full consumer banking suite.
• First Commonwealth Federal Credit Union: Pennsylvania community credit union serving individuals and businesses with deposits, loans, and digital banking. Comparable operating model and regional Pennsylvania footprint.
• PSECU (Pennsylvania State Employees Credit Union): Pennsylvania's largest credit union, serving state employees and their families across the commonwealth. Directly comparable as a member-owned cooperative providing deposit, lending, and digital banking services in the same Pennsylvania market.
• Citadel Federal Credit Union: Large Pennsylvania-based community credit union offering full-service consumer banking, mortgages, and digital channels. Comparable in operating model, product set, and Pennsylvania footprint to UFCW Community FCU.
• Members 1st Federal Credit Union: South-central Pennsylvania community credit union offering deposits, lending, and digital banking. Closely comparable as a community-chartered cooperative with similar product breadth and digital infrastructure.
• Clearview Federal Credit Union: Western Pennsylvania community credit union offering deposit, lending, and wealth products. Comparable as a community-chartered credit union with similar digital and branch-led distribution.
• Police and Fire Federal Credit Union: Philadelphia-based community credit union serving select employer groups and community members. Comparable as a Pennsylvania member-owned cooperative with full consumer banking services and digital capabilities.
• Freedom Credit Union: Pennsylvania-based community credit union offering full-service banking with mobile and online channels. Comparable as a community-chartered cooperative with similar scale and product mix.
• American Heritage Federal Credit Union: Pennsylvania-based community credit union serving the Greater Philadelphia region with consumer deposits, lending, and digital banking. Comparable community cooperative structure and product offering.

Others

• Fiserv: Core technology provider powering UFCW Community FCU's mobile banking platform. Included as an enabling technology partner rather than a competitor; representative of the broader credit union digital infrastructure ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/UFCWPA
• LinkedInlinkedin.com/company/u-f-c-w-f-c-u

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UFCW Community Credit Union