Gourmedia

What Gourmedia does

Gourmedia SpA is a privately held Chilean SaaS company headquartered in Santiago that sells an integrated three-module hospitality platform (Suite Gourmedia) to restaurants, hotels, cafés, bars, and HORECA venues. The suite combines a real-time Digital Menu product (QR-code menus, dynamic pricing, allergen labeling, AI-powered multi-language translation), Loyalty Passes (native Apple/Google Wallet digital cards with push notifications and visit tracking), and a Booking System with table management, prepayments, and Google Reviews integration. The platform is offered on tiered monthly/annual subscriptions denominated in Chilean Pesos, with no commissions on transactions, contrasting with delivery aggregator economics.

The company reports 500+ restaurant and hotel customers, including enterprise logos such as Hilton, Marriott, Accor, InterContinental Santiago, Pullman, Ibis, Novotel, and Movistar Arena, alongside Chilean restaurant and café brands. Go-to-market is hybrid: product-led self-serve for SMBs (1-day onboarding) and WhatsApp-driven sales-led motions for enterprise accounts, supported by a 14-language website indicating international expansion intent. The company is bootstrapped with no disclosed funding, no parent company, and no acquisitions, and relies on first-party customer data captured through menus and loyalty passes as a wedge against third-party delivery platform dependence.

Name

Gourmedia

Legal name

Gourmedia SpA

Website

https://gour.media

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Gourmedia SpA is a Santiago, Chile-based SaaS provider of an integrated three-module hospitality platform (Digital Menu, Loyalty Passes, Booking System) serving 500+ restaurants, hotels, and HORECA venues on tiered subscriptions with no commissions.

Ownership category

akta.pro rank

Product category

Hospitality Management Software

akta.pro primary industry

Restaurant Reservations & Dining Booking Platforms (BPAMAIAK)

akta.pro secondary industries

Hotel & Accommodation Booking Platforms (THALAFAB), Online Booking & Reservation Platforms (B2B/B2C) (THALAMAA)

Keywords

• Hospitality management software
• Digital menu platform
• Restaurant reservation system
• Mobile wallet loyalty
• HORECA SaaS solutions

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription - Digital Menu: Monthly or annual subscription model with three tiers (Light, Standard, Black). Prices in Chilean Pesos (CLP). The platform charges no commissions on food orders, positioning itself against delivery platforms.
2. SaaS Subscription - Booking System: Standard License subscription for reservation management. Includes unlimited training, analytics, and multi-location support. Revenue generated from per-license monthly/annual fees.
3. SaaS Subscription - Loyalty Passes: Subscription-based loyalty program management with push notifications and data collection capabilities. Tiered pricing (Basic, Pro, Enterprise, Unlimited) based on features and pass volume.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Gourmedia sells a cloud-based SaaS hospitality suite for the HORECA sector, comprising three integrated modules: Menú digital (digital menu with real-time editing, dynamic pricing, AI translations, allergen labeling), Loyalty Passes (Apple/Google Wallet loyalty cards with push notifications and visit tracking), and Sistema de reservas (centralized reservation management with table/area editor and prepayment support). The platform is sold by monthly/annual subscription to restaurants, hotels, cafés, and event venues with no commissions on orders.

Product overview

Gourmedia is a hospitality software suite offering three integrated modules for restaurants, hotels, and HORECA businesses: (1) Menú digital for digital menu management with real-time editing, dynamic pricing, AI-powered multi-language translations, allergen labeling, and analytics; (2) Loyalty Passes for digital loyalty cards on Apple and Google Wallet with visit tracking, push notifications, and customer data collection; and (3) Sistema de reservas for centralized reservation management with table control, prepayments, and messaging. The suite is designed to attract customers, increase sales, and build loyalty, with +500 restaurants and hotels using the platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Suite Gourmedia

Quantifiable outcome

• 90% reduction in no-shows for booking system users
• +5 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature4 records

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• LoyLap: LoyLap provides digital loyalty and engagement tools for hospitality venues, including mobile wallet passes. It competes directly with Gourmedia's Loyalty Passes module.
• CoverManager: CoverManager is a Spanish-origin restaurant reservation and CRM platform with strong presence in Spain and LATAM. It is a direct regional peer comparable to Gourmedia's Booking System and suite.
• Resy: Resy (owned by American Express) is a restaurant reservation platform offering online booking, table management, and guest data tools. It competes directly with Gourmedia's Booking System and guest engagement features.
• SevenRooms: SevenRooms is a hospitality CRM and reservations platform for restaurants, hotels, and nightlife venues. It directly competes with Gourmedia's suite, offering marketing automation, loyalty, and reservation management features.

Broad incumbents

• Square for Restaurants: Square for Restaurants provides POS, online ordering, and customer engagement tools for SMB restaurants. It competes with Gourmedia's SMB-focused tiers across menu and loyalty features.
• OpenTable: OpenTable is the largest global restaurant reservation platform, offering diner discovery, booking, and guest management. As a broad incumbent, it overlaps with Gourmedia's Booking System but operates at much greater scale.
• Toast: Toast is an all-in-one restaurant POS and management platform with digital ordering, payroll, and marketing features. It competes broadly with Gourmedia's suite through POS-driven capabilities.
• TheFork: TheFork (Tripadvisor) is a leading restaurant booking platform with strong presence in Europe and LATAM. It overlaps with Gourmedia's booking and restaurant marketing capabilities in the same geographies.
• Lightspeed Restaurant: Lightspeed Restaurant offers POS and commerce tools for full-service restaurants, including online ordering and customer engagement. It overlaps with Gourmedia's digital menu and ordering capabilities.

Emerging players

• Mr. Yum: Mr. Yum is a digital ordering and menu platform for hospitality venues with QR-code menus and loyalty features. It overlaps with Gourmedia's Digital Menu module in similar use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedIncl.linkedin.com/company/gourmedia-spa%C2%AE
• Instagraminstagram.com/gourmedia.inc
• Facebookfacebook.com/Gourmedia.cl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gourmedia