Humana Community Services

What Humana Community Services does

Humana Community Services is a Canadian registered charity (Charitable No. 119080422RR0001) headquartered in London, Ontario, that delivers a continuum of social services across southwest Ontario. It was formed approximately four years before 2025 through the merger of two legacy organizations, Anago and WAYS, and now operates with a team of 180+ staff across five sites in London, Chatham, Strathroy, Exeter, and Parkhill. Its service portfolio spans four core areas: Children & Youth Mental Health (including walk-in mental health clinics and Enhanced Foster Care), Transition Age Services (including the Humana LOFT co-living program and Rockland transitional housing), Adult Developmental Services (including 24/7 accommodation, Supported Independent Living, and the Specialized Developmental/Medical Program for medically fragile adults at Hartland), and Families Services (including counseling, Circle of Security parenting groups, and community support groups).

The underlying 'product' is human-delivered care — clinical counseling, residential support, foster placement, case management, and community integration — rather than a technology platform. No proprietary software, AI systems, or digital products are disclosed; the technology stack is implicit in standard non-profit operations (a Squarespace-hosted website, ADP for staff HR, CanadaHelps for donations). There is no API, SDK, patent portfolio, or app product. The business model is government-funded managed services: the majority of revenue flows from the Ontario Ministry of Children, Community and Social Services (MCCSS) through transfer payment contracts, with supplementary funding via Passport program dollars for individuals with developmental disabilities, modest LOFT program rent/license fees, and donations routed through the wholly owned Humana Community Services Foundation (Charitable No. 869546127RR0001). Distribution is primarily regional: direct intake, walk-in clinics, and government referrals across London/Middlesex, Kent, and Huron counties. The organization is governed by a volunteer Board of Directors and led by CEO Kathryn Eggert.

Name

Humana Community Services

Legal name

Humana Community Services

Website

https://humanacs.org

Company type

Private

Founded year

1959

Operating status

Operating

Headcount range

101–250 employees

Short description

Humana Community Services is a Canadian registered charity providing children and youth mental health, adult developmental, foster care, and family support services across southwest Ontario, funded primarily through the Ontario Ministry of Children, Community and Social Services (MCCSS) with 180+ staff across five regional sites.

Ownership category

akta.pro rank

Product category

Community Mental Health and Developmental Disability Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Child Day Care Services (8351)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industries

Therapy-Integrated Childcare Support (coordination with OT/PT/SLP/ABA) (HSAAAIAM), Mental Health & Emotional/Trauma-Informed Childcare (anxiety, PTSD) (HSAAAIAI)

Keywords

• Child youth mental health
• Developmental disability services
• Residential treatment programs
• Foster care services
• Community social services

Headquarters

HQ city

London

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funded Social Services: Programs are primarily funded through the Ministry of Children, Community and Social Services (MCCSS). Additional funding through Passport funding for individuals with developmental disabilities for recreation and leisure activities.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Humana Community Services provides child, youth, and family mental health, safety, and developmental disability services across Ontario, including residential treatment, in-home supports, parent relief/respite, treatment foster care, walk-in counselling clinics, youth justice programs, and Passport-funded adult developmental services. Operating 24/7 from sites across Southwestern Ontario and the Greater Toronto Area, the organization serves children, youth, adults with developmental disabilities, and families through accredited, individualized programming funded largely by Ontario's Ministry of Children, Community and Social Services.

Product overview

Humana Community Services operates as a social services organization offering a comprehensive suite of integrated support services for individuals and families across southwestern Ontario. The organization provides mental health services (Children & Youth Mental Health, Transition Age services), developmental services (Adult Developmental Services, Accommodation Services, Supported Independent Living), family support services, and community-based programs. Key residential programs include the Enhanced Foster Care program, the Humana LOFT co-living transition program for young adults, and various accommodation options for adults with developmental disabilities. All services are designed to support individuals at different life stages, from children and youth to adults, with specialized needs including mental health challenges and developmental disabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Walk-in Mental Health Counselling Clinics Free walk-in clinics providing single-session mental health counselling for children, youth, and families across multiple Ontario locations, with no appointment required.
• Residential Treatment Programs 24/7 residential programs providing therapeutic care for children and youth who cannot safely live at home, including specialized behavioural and mental health supports.
• In-Home Services Counselling, skill-building, and intensive support delivered in the family's home to strengthen family stability and prevent out-of-home placements.
• Parent Relief and Respite Services Temporary relief support for caregivers of children and youth with complex needs, providing planned and crisis respite options.
• Developmental Disability Support Services (Passport and SSAH-funded) Person-centred supports for adults and children with developmental disabilities, funded through Ontario's Passport program, Special Services at Home (SSAH), and related adult developmental service contracts.
• Foster Care and Treatment Foster Care Traditional and treatment foster care placements for children and youth in the care of Children's Aid Societies, including caregiver recruitment, training, and clinical support.
• Youth Justice Programs Community-based programs supporting youth in conflict with the law, including diversion, open custody/detention, and reintegration supports.

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Ontario Colleges and UniversitiesminorStrategic or Co-development PartnerHumana partners with Ontario colleges and universities to provide educational placements for post-secondary students in human services fields, enhancing practical learning opportunities.

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Kinark Child and Family Services: Ontario-based child and youth mental health agency providing residential treatment, autism services, and youth justice programs funded via MCCSS. Highly comparable to Humana's Children & Youth Mental Health portfolio and Enhanced Foster Care program.
• Lumenus Community Services: Ontario integrated social services agency offering mental health, developmental, and youth services across the GTA. Closely mirrors Humana's lifespan continuum model and government-funded service mix.
• Reena: Ontario-based developmental services provider offering residential, day programs, and supported independent living for individuals with developmental disabilities — directly comparable to Humana's Adult Developmental Services and SIL programs.
• Surrey Place Centre: Toronto-based developmental services organization providing residential, clinical, and community-based supports for people with intellectual and developmental disabilities — comparable in service scope and funding model.
• Bethesda Services: Ontario non-profit providing services across the lifespan for people with developmental disabilities, including residential, day programs, and supported living — overlapping significantly with Humana's adult developmental portfolio.
• Peel Children's Centre: Ontario children's mental health centre offering walk-in services, counselling, and residential treatment — directly comparable to Humana's Children & Youth Mental Health division and walk-in clinic model.

Broad incumbents

• Community Living Ontario: Provincial federation supporting a network of Community Living agencies delivering developmental services across Ontario. Operates in the same developmental services space as Humana but at a province-wide advocacy and standards level.
• Canadian Mental Health Association (CMHA) - Ontario: National/provincial mental health organization delivering community-based mental health services across Ontario. Comparable in mental health service delivery but operates at significantly broader scale and scope.

Others

• Children's Aid Society (CAS) - London & Middlesex: Local child welfare authority that is both a key referral source to Humana's foster care and youth mental health programs and an adjacent service provider. Critical ecosystem partner rather than direct competitor.

Regional players

• Family Services Ottawa: Ottawa-based non-profit offering counselling, family support, and community programs comparable to Humana's Families Services portfolio, but operating in a different region of Ontario.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/humanacs
• Facebookfacebook.com/humanacommunityservices
• LinkedInlinkedin.com/company/humanacommunityservices
• Instagraminstagram.com/humanacommunityservices

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Humana Community Services