What TextPower does

TextPower is an SMS-based urgent communications platform positioned as the communications backbone of Arcos LLC's OnCommand Suite, focused on utility customer engagement and field-crew notifications. The platform delivers automated two-way text messaging for outage and restoration alerts, billing and payment reminders, conservation campaigns, and emergency notifications including boil-water notices. TextPower serves electric, gas, and water utilities, with a customer base that spans Fortune 150 investor-owned utilities (Exelon, American Electric Power, ConEdison, Southern Company, Central Hudson Gas & Electric), electric cooperatives (Pedernales Electric Cooperative), and municipal utilities (Kansas City Board of Public Utilities, Kissimmee Utility Authority, Lincoln Electric System, City of Georgetown Texas Utilities).

The platform is differentiated by native, no-code integrations with utility operational systems of record — OMS, CIS, and SCADA — enabling event-triggered alert delivery. Technical capabilities include TCPA-aware routing with cellular-carrier phone-number registration, mass mobile-number identification and enrollment, Action Words for inbound self-service automation, two-way texting with intelligent reply routing, and auditable delivery tracking for regulatory and ROI reporting. Documented performance metrics include near-98% SMS read rates within minutes, an 80% reduction in inbound call-center volume at Kansas City BPU, and a decline in broken payment arrangements from 50% to 13% at Kissimmee Utility Authority. Within the parent platform, TextPower also powers internal crew communications for Crew Manager, Callout, Assess & Restore, and related field-execution products.

TextPower is sold exclusively as part of the Arcos OnCommand Suite, not as a standalone SKU. The operating entity, Arcos LLC, is privately held and headquartered in Columbus, Ohio, and received a 2025 strategic growth investment from Bain Capital directed at AI-enabled software development. Revenue is generated through enterprise software subscriptions integrated with crew management, scheduling, and field-coordination products, sold via direct enterprise field sales with quote-based pricing. Go-to-market uses thought-leadership content, industry events (EMPOWER 2026 in San Antonio), customer success stories, webinars, and the formal Partner Network launched in 2024, including an exclusive integration with Helmsbriscoe for incident-response crew lodging. Note: a public firmographic record lists TextPower as a 1–10 employee entity founded in 2009 in San Juan Capistrano, California — this appears to predate its absorption into the Arcos platform, since all operational evidence describes Arcos LLC as the controlling entity in Columbus, Ohio with a multi-product suite and PE backing.

Name

TextPower

Legal name

Arcos LLC

Website

https://textpower.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

TextPower is the SMS-based urgent communications module within Arcos LLC's OnCommand Suite, delivering automated two-way outage, billing, and emergency alerts to electric, gas, and water utilities, integrated with OMS, CIS, and SCADA operational systems.

Ownership category

akta.pro rank

Product category

Utility Communications Software

NAICS

All Other Telecommunications (517810), Telecommunications (517), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Communications Services, Nec (4899), Telegraph & Other Message Communications (4822), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

SMS/RCS Messaging Platforms (BPAMACAF)

akta.pro secondary industries

Outage & Last-Gasp / Power Restoration Notifications (AMI-Enabled) (EUADAFAK), Customer Energy Engagement (In-Home Displays, Portals, Usage Insights) (EUADAFAH), SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB)

Keywords

• SMS alert platform
• Utility communications software
• Outage notification automation
• Two-way customer texting
• Field crew messaging

Headquarters

HQ city

San Juan Capistrano

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Subscription / SaaS: TextPower is sold as part of the Arcos OnCommand suite. Revenue is generated through software subscriptions integrated with crew management, scheduling, and field coordination products. Sold on a per-alert or per-message basis within the enterprise platform.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

TextPower is an SMS-based urgent communications platform that sends automated two-way text messages to utility customers and field crews for outage alerts, restoration notifications, billing reminders, conservation campaigns, and safety notices. It serves as the communications backbone of the Arcos OnCommand suite, integrating natively with operational systems such as OMS, CIS, and SCADA to trigger event-based alerts without custom code. The platform supports TCPA-aware routing, mass mobile number identification, Action Words for self-service, and audit trail tracking to reduce call center volume and improve operational compliance.

Product overview

Arcos offers a unified platform-plus-modules architecture called the OnCommand Suite for utility operations workforce and resource management. The suite includes TextPower as the SMS communications backbone, Crew Manager for real-time crew tracking, Callout for automated crew mobilization, Assess & Restore for mobile field workflows, Clearion for vegetation management, Ascend for airline crew staffing, and RosterApps for ground crew scheduling. These products work together to connect people, work, and resources across daily operations and storm events.

Differentiator

Problem solved

Functional benefit

Brands

• TextPower: SMS-based urgent communications platform providing automated alerts, two-way texting, and customer engagement for utilities - serves as the communications backbone for the Arcos OnCommand suite
• Callout
• Crew Manager
• Assess & Restore
• Clearion
• Ascend
• RosterApps
• OnCommand Suite

Products and services

• TextPower SMS-based urgent alert and communication platform that sends automated two-way text messages to utility customers and field crews for outage alerts, billing notifications, conservation campaigns, and safety notices, integrating with OMS, CIS, and SCADA systems to trigger event-based alerts.

Quantifiable outcome

• 80% reduction in call center calls
• +3 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Twilio: Twilio is the largest CPaaS platform globally, providing SMS, voice and messaging APIs that compete head-to-head with TextPower's core SMS delivery capability. It is broader in scope (not utility-verticalized) and significantly larger, but it is the most natural substitute buyers evaluate for utility A2P messaging.
• Oracle Utilities (Oracle Customer Care and Billing / Opower): Oracle Utilities is a leading CIS and customer-engagement vendor for electric, gas and water utilities. As utilities look to consolidate vendors, Oracle's customer-engagement suite (including Opower) is the principal incumbent bundle that TextPower must displace or integrate with.
• Vonage (Ericsson): Vonage, owned by Ericsson, provides unified communications, SIP trunking and CPaaS APIs. Its messaging API suite overlaps with TextPower's SMS communications backbone for enterprise customers including utilities.
• Salesforce Field Service (formerly ClickSoftware): Salesforce Field Service, built on the ClickSoftware acquisition, is a major workforce management and customer-engagement platform with utility customers. It competes with the broader Arcos OnCommand suite for utility field operations, and its messaging extensions compete with TextPower at the margins.

Direct peers

• Bandwidth Inc. Bandwidth provides communications platform APIs for messaging and voice, including direct-to-carrier messaging used for high-volume, mission-critical notifications. Its messaging stack competes directly with TextPower for enterprise and utility customer-notification workloads.
• MessageBird: MessageBird (now Bird) offers an omnichannel communications platform with strong SMS and WhatsApp capabilities for customer engagement and notifications. Its Flow Builder and two-way messaging features overlap directly with TextPower's two-way texting and Action Words capabilities.
• Upland Software (InGenius / RightAnswers / Mobile Messaging): Upland's Mobile Messaging (formerly Waterfall Mobile/Epicor Mobile) provides enterprise SMS alerting platforms with utility and public-sector customers. The product positioning, customer base, and feature set (mass notifications, two-way texting, compliance logging) directly parallel TextPower.
• Sinch: Sinch is a global CPaaS provider offering SMS, RCS, WhatsApp and voice APIs. Like TextPower, it powers mission-critical notifications at high scale and has been investing in vertical-specific messaging solutions, making it a direct functional peer for utility customer engagement use cases.
• Plivo: Plivo is a CPaaS provider offering SMS, voice and messaging APIs aimed at enterprise developers. It competes with TextPower on price-sensitive enterprise messaging deployments and supports similar A2P use cases.
• Kaleyra (Tata Communications): Kaleyra, now part of Tata Communications, provides CPaaS services including SMS, voice, WhatsApp and email. Its enterprise messaging platform is positioned against TextPower for high-volume customer notifications in regulated industries.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/textpower-inc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TextPower