Family Resource Network

What Family Resource Network does

Family Resource Network, Inc. (FRN) is a New York State–incorporated 501(c)-style non-profit founded in 1994 by parents of children with special needs, headquartered at 46 Oneida Street, Oneonta, NY. The organization delivers a portfolio of program services rather than technology products, including OPWDD-funded offerings (Education Advocacy, Intensive Advocacy, Enhanced Autism Trainings, Support Groups, Dragon Dates social skills program, and Service Access), Mental Health and Wellness services (Family Peer Advocacy, Youth Peer Advocacy, Teen Scene, Bimonthly Parent Group), and the G & E Therapies line of summer camp and after-school programs for youth with autism. Service delivery is community-led, in-person and via Zoom, and is anchored by staff recruited for lived experience as parents/guardians of children with special needs.

FRN operates across six rural New York counties (Broome, Tioga, Tompkins, Chenango, Otsego, and Delaware) and has grown from a volunteer parent group to 12 full-time employees as of 2023. Its underlying technology is limited to an Electronic Clinical Records (ECR) system implemented with a $10,000 grant from the Community Foundation of Otsego County (2021-2022) to enable reporting, record keeping, and Medicaid billing. There is no proprietary software, API, SDK, or AI/ML component disclosed; the ECR is a standard operational tool, not a differentiated product.

The revenue model is a hybrid of government grants (primarily OPWDD), Medicaid billing (newly activated through Children and Family Treatment and Support Services, or CFTSS), charitable donations, and event-based fundraising led by the annual Duck Derby Family Fun Day. Services for OPWDD-eligible families are free; general-audience conferences charge $30 per attendee; Duck Derby tickets are $5 each or six for $20. Customer segments are non-commercial (families, youth, caregivers) and are not billed directly, which means funder concentration rather than customer churn is the dominant commercial risk.

Name

Family Resource Network

Legal name

Family Resource Network, Inc.

Website

https://familyrn.org

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Resource Network is a New York State non-profit founded in 1994 that delivers OPWDD-funded advocacy, mental health peer support, and autism programs to families and youth with special needs across six rural counties, funded primarily by government grants and Medicaid.

Ownership category

akta.pro rank

Product category

Social Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK), Autism Parent/Caregiver Education & Training (School-Linked) (EDAKAKAJ)

Keywords

• Disability support services
• Family peer advocacy
• Mental health services
• Autism support programs
• OPWDD eligibility services

Headquarters

HQ city

Oneonta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Grant Funding: Primary revenue stream from grants, particularly from the Office for People with Developmental Disabilities (OPWDD). Services must demonstrate community need to continue receiving funding.
2. Medicaid Billing (CFTSS): Transitioning from grant-funded to Medicaid billable services through Children and Family Treatment and Support Services (CFTSS), which helps children and youth with mental health and substance use needs.
3. Fundraising Events: Annual Duck Derby Family Fun Day serves as signature fundraiser. Duck tickets sold for $5 each or 6 for $20.
4. Donations: Accepts charitable donations from the community to support operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Family Resource Network is a nonprofit organization that delivers education advocacy, intensive advocacy, autism trainings, peer support groups, social skills programs (Dragon Dates), youth peer advocacy, family peer advocacy, summer camp, and after-school programs to families of individuals with developmental disabilities and mental health needs. Services are provided primarily through grant funding from the Office for People with Developmental Disabilities (OPWDD) and Medicaid-billable Children and Family Treatment and Support Services (CFTSS), serving six counties in New York State.

Product overview

Family Resource Network is a nonprofit organization offering a comprehensive suite of programs and services for families and individuals with special needs. The organization provides OPWDD (Office for People with Developmental Disabilities) eligibility services including Education Advocacy, Intensive Advocacy, Enhanced Autism Trainings, Support Groups, Dragon Dates social skills program, and Service Access programs. Mental health and wellness services include Family Peer Advocacy, Youth Peer Advocacy, Teen Scene activities, and parent support groups. Additionally, G & E Therapies provides summer camp and after-school programs for youth with autism. The organization operates through grant funding and Medicaid billing, serving families primarily in Broome, Chenango, Delaware, Otsego, Tioga, and Tompkins Counties in New York State.

Differentiator

Problem solved

Functional benefit

Brands

• Teen Scene: Youth peer advocacy and social programs for school-aged youth focused on mental health, wellness, and life skills development.
• Dragon Dates
• Rural Community Connection (RCCP)

Products and services

• Education Advocacy

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor and core.

• Binghamton Macaroni KidminorGTM or Marketing Partner · 17 August 2019Community event partnership at 1st Annual Mess Fest. FRN staff participated to raise awareness about agency services and engage with families.
• Rehabilitation Support ServicescoreStrategic or Co-development Partner · 12 April 2019Long-time community partner for over 30 years. FRN expressed strong support for RSS's Riverside Apartments project to address affordable housing needs in Oneonta. RSS has been part of Oneonta and Otsego County for more than 30 years.
• United Way of Mid Rural New YorkcoreStrategic or Co-development PartnerPartnership through Rural Community Connection (RCCP) program. RCCP is a collaboration between Family Resource Network and United Way of Mid Rural New York serving families from Chenango, Delaware & Otsego Counties.
• NAMI Delaware CountyminorStrategic or Co-development PartnerCollaboration on NAMI Family to Family Education Programs - a series of 12 weekly classes for family members of individuals with serious mental illness, taught by trained NAMI family member volunteers.
• CDO WorkforceminorStrategic or Co-development PartnerGuest presenters for Transitions Through High School and Beyond Series, providing information about CDO Workforce Out-of-School Youth Services and Summer Youth Employment Program.
• Reality Check (TFC-DOS)minorStrategic or Co-development PartnerGuest presenter for Transitions series discussing tobacco marketing, smoking in media, environmental justice, and civic engagement topics.
• Starbridge Parent Training and Information CenterminorStrategic or Co-development PartnerPartner for workshops including Advocacy Steps and Bullying Intervention Strategies. Kara Georgi serves as Parent Education Specialist covering Broome, Madison, Chenango, Otsego and Delaware Counties.
• HALo'sminorStrategic or Co-development PartnerPartner for Art for Wellness events through RCCP program. Jointly provides mental health related art programming for families.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Parents Helping Parents: California-based parent-run family resource center serving families of children with special needs. Comparable to FRN's family resource center model with similar education advocacy, support groups, and training offerings.
• The Arc New York: State chapter of The Arc serving people with intellectual and developmental disabilities (IDD) in New York. Comparable to FRN's OPWDD-focused service portfolio, including advocacy, family support, and service navigation for IDD populations.
• NAMI (National Alliance on Mental Illness): National organization providing family-led education and support for individuals with mental illness. Directly comparable to FRN's NAMI Family to Family Education Programs and family peer advocacy for mental health, with overlapping caregiver-support mission.
• Family TIES of New York: New York statewide Family Peer Advocate credentialing and support program. Comparable to FRN's Family Peer Advocacy services under CFTSS, with overlapping role in training and connecting peer advocates across NY counties.
• Parent to Parent USA: National network of parent-led peer support programs for families of children with disabilities. Directly comparable to FRN's Family Peer Advocacy and parent support group model, with similar lived-experience staffing approach.
• Starbridge Parent Training and Information Center: New York parent training center providing workshops, advocacy, and family support (already a FRN partner —). Directly comparable in education advocacy focus and parent-coaching services for families of children with disabilities.

Broad incumbents

• Family Voices: National family-led organization focused on children with special healthcare needs. Comparable in family peer support and health-system navigation mission, with broader national scope than FRN's regional footprint.
• Easterseals: National nonprofit providing disability services including autism programs, family support, and advocacy. Comparable in mission (disability services for families) but operates at much larger scale with broader geographic reach.

Emerging players

• Developmental Disabilities Alliance of New York (DDAWNY): New York alliance of organizations serving people with developmental disabilities. Comparable to FRN's OPWDD-aligned advocacy and family support work, serving as a sector convener similar to FRN's local role.

Regional players

• Federation for Children with Special Needs: Massachusetts-based family support and advocacy organization for children with special needs. Comparable in family resource center / parent training mission but serves a different geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Family-Resource-Network-Teen-Scene-116757338406071
• Xx.com/familyrn

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Resource Network