What Rehabilitation Support Services does

Rehabilitation Support Services, Inc. (RSS) is a private not-for-profit behavioral health agency founded in 1979 and headquartered in Altamont, New York. The organization provides community-based mental health and substance abuse services to individuals with psychiatric disabilities, substance use disorders, dual diagnoses (MICA), and serious emotional disturbance across 14 upstate New York counties through 5 service divisions. RSS serves more than 3,000 individuals and their families annually with a workforce of 501-1,000 employees, operating programs that include OMH-licensed residential group homes and supported apartments, crisis and respite services, care coordination, supported employment, wellness centers, PROS (Personalized Recovery Oriented Services), Multisystemic Therapy, the Safe Options Support (SOS) homelessness outreach program, and CORE services.

The organization does not operate a proprietary technology platform; its service delivery is human-services-led and facility-based, with a standard WordPress website and social media presence as the only digital surface area disclosed. RSS generates revenue almost entirely through Medicaid reimbursement and contracts with the NYS Office of Mental Health (OMH) and the NYS Office of Alcoholism and Substance Abuse Services (OASAS), supplemented by charitable donations. It also operates social enterprises — including The Oneonta Bagel Co., Over The Rainbow Coffee House, and Dutch Treat Cafe — that employ client worker-trainees at minimum wage. Certifications include OMH licensing for residential group homes and OASAS approval for substance abuse facilities. Strategic partnerships are primarily with state government funders (OMH, OASAS) and vocational rehabilitation providers such as ACCESS-VR. The agency has grown organically from two Albany community residences into one of the largest and most diverse mental health agencies in New York State, with no disclosed mergers, acquisitions, or external capital raises.

Name

Rehabilitation Support Services

Legal name

Rehabilitation Support Services, Inc.

Website

https://rehab.org

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Rehabilitation Support Services is a not-for-profit behavioral health agency founded in 1979, providing community-based mental health, substance abuse, housing, and employment services across 14 upstate New York counties to over 3,000 individuals annually.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Other Individual and Family Services (624190), Vocational Rehabilitation Services (62431), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Substance Use Disorder Prevention & Recovery Services (BPAGACAE)

akta.pro secondary industries

Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)

Keywords

• Behavioral health services
• Mental health rehabilitation
• Substance abuse treatment
• Supported housing services
• Psychiatric rehabilitation

Headquarters

HQ city

Altamont

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Medicaid-funded behavioral health services: RSS operates as a not-for-profit behavioral health agency. Services are primarily funded through Medicaid reimbursement, with services described as 'Medicaid-reimbursed' for residential and care coordination programs. State contracts with NYS Office of Mental Health (OMH) and NYS Office of Alcoholism and Substance Abuse Services (OASAS) provide additional funding. Donations from the public are also accepted.
2. State government contracts (OMH/OASAS): RSS receives state funding through contracts with NYS Office of Mental Health for residential group homes, crisis services, and outreach programs, and through NYS OASAS for substance abuse residential facilities and treatment programs.
3. Donations: The organization accepts charitable donations from the public, which are used directly for client services including holiday parties, summer picnics, concerts, arts development, and educational activities.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Rehabilitation Support Services (RSS) is a not-for-profit behavioral health agency delivering community-based mental health and substance abuse services across 14 upstate New York counties. Its core offerings include OMH-licensed residential housing, crisis/respite services, care coordination, supported employment, wellness programs, and the Safe Options Support (SOS) homelessness outreach program. Services are recovery-oriented and person-centered, serving adults with psychiatric and substance use disorders and children with serious emotional disturbance.

Product overview

Rehabilitation Support Services (RSS) operates as a not-for-profit behavioral health agency offering a comprehensive portfolio of community-based mental health and substance abuse services. The organization provides recovery-oriented housing through OMH-licensed group homes and supported apartments, crisis and respite services, care coordination, supported employment programs, wellness centers, and Personalized Recovery Oriented Services (PROS). RSS serves individuals across 13-14 upstate New York counties through 5 service divisions, addressing psychiatric disabilities, substance abuse disorders, homelessness, and dual diagnoses. The organization also operates social enterprises and the Safe Options Support (SOS) program for homelessness intervention.

Differentiator

Problem solved

Functional benefit

Products and services

• Housing Options OMH-licensed residential group homes and supported apartment living programs providing 24/7 care for adults with mental health conditions. Includes specialized residence types: MICA (mental illness and chemical abuse), GERI (geriatric), STCR (short-term transitional), and MIDD (mental illness and developmental disabilities). For adults with psychiatric and substance use disorders.
• Crisis/Respite Services, Treatment & Care Coordination Crisis intervention and respite services providing an alternative to hospitalization, plus care coordination linking individuals to medical, social, educational, housing, transportation, and entitlement program services, and treatment programs for psychiatric and substance abuse disorders. For individuals in behavioral health crisis and their families.
• Employment Services Supported employment program assisting individuals to secure competitive employment with ongoing staff supports for job retention, including ACCESS-VR funded intensive services for job development, placement, situational assessment, and job coaching. For adults with psychiatric disabilities seeking competitive employment.
• Wellness Programs Wellness centers and social clubs providing member-operated day and evening programs emphasizing mutual support, training, advocacy, socialization, and health and wellness activities. For adults with mental health conditions seeking community engagement and peer support.
• Safe Options Support (SOS) Intensive outreach, engagement, and care coordination services for individuals experiencing homelessness, using the Critical Time Intervention (CTI) model. Currently operating in Albany, Schenectady, and Saratoga Counties. Funded through the NYS Office of Mental Health.
• Multisystemic Therapy (MST) Intensive family and community-based treatment addressing multiple determinants of serious antisocial behavior in juvenile offenders, treating individuals within their complex network of interconnected systems. For youth involved with the juvenile justice system and their families.
• In Home Stabilization Crisis services provided in an individual's home to reduce emergency room visits and hospitalizations, including assertiveness training, community integration, rehabilitation counseling, daily living skills, and medication management. For individuals in behavioral health crisis who can be safely supported at home.
• Care Coordination Service assisting individuals to gain access to needed medical, social, educational, housing, transportation, and entitlement program services. Available for children/youth ages 5-18 and adults ages 18+.
• Personalized Recovery Oriented Services (PROS) Recovery-oriented program integrating treatment, psychiatric rehabilitation, and vocational services to help individuals with mental illness achieve life goals through classroom and one-to-one services.
• Transition Support Team Team working with individuals for up to 9 months prior to discharge from psychiatric centers or state-operated residences, and providing ongoing supports for up to 6 months after discharge.
• CORE - Community Oriented Recovery and Empowerment Services Medicaid-supported services for beneficiaries with behavioral health conditions or substance use disorders, including rehabilitation counseling, skill building, and psycho-educational interventions.
• Social Enterprises (Agency-Run Businesses) Community-integrated businesses operated by RSS including The Oneonta Bagel Co., Over The Rainbow Coffee House, and Dutch Treat Cafe, where client worker-trainees are matched with jobs and paid at least minimum wage.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• NYS Office of Mental Health (OMH)coreOthersRSS receives state funding and operates under contract with the NYS Office of Mental Health, which licenses their residential group homes and funds various programs including Safe Options Support (SOS) teams and supported employment services.
• NYS Office of Alcoholism and Substance Abuse Services (OASAS)coreOthersRSS operates residential facilities and shelter programs under contract with the NYS Office of Alcoholism and Substance Abuse Services, with plans for additional residential facilities.
• ACCESS-VRminorOthersRSS supported employment programs may include ACCESS-VR funded intensive services for job development, placement, situational assessment, and job coaching for individuals with disabilities.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Hillside Family of Agencies: Large NY-based nonprofit providing residential, mental health, juvenile justice, and community-based services across upstate and western NY. Highly comparable in mission, payer mix (Medicaid, state OMH/OCFS), and integrated service model.
• Liberty Resources: Central and upstate NY nonprofit delivering behavioral health, housing, and care coordination services funded through OMH, OASAS, and Medicaid. Direct overlap in geographic footprint, population served, and service lines (PROS, care coordination, residential).
• Parsons Child and Family Center: Upstate NY behavioral health and child welfare nonprofit serving children with SED and families, including MST and residential programs. Closely comparable in pediatric behavioral health services and OMH/OCFS funding model.
• Berkshire Farm Center & Services for Youth: New York-based nonprofit providing residential, MST, and community-based services for at-risk youth and families. Comparable in operating MST, group home, and care coordination under state contracts.
• People Inc. Western NY nonprofit providing residential, vocational, and behavioral health services for people with intellectual/developmental disabilities and mental illness. Comparable in MICA/MIDD residential services and NY OPWDD/OMH funding.
• The Arc New York: Statewide NY nonprofit chapter network providing disability services including housing, employment, and behavioral health supports. Overlaps in IDD/MIDD residential services and NY State contract funding model.
• Heritage Christian Services: Rochester-area nonprofit providing residential, day, and employment services for people with developmental disabilities and behavioral health needs. Comparable in vocational/employment services and NY OPWDD/OMH contracts.

Emerging players

• Northeast Family Services: Multi-state behavioral health and family services provider expanding across NY and New England. Comparable in MST, outpatient behavioral health, and home-based services, though more recently expanded into NY than RSS.

Broad incumbents

• Acadia Healthcare: National for-profit behavioral health operator with residential and outpatient substance use and psychiatric programs. Comparable in residential SUD and mental health services, but operates at much larger scale and with capital RSS cannot access.
• Centerstone: National nonprofit behavioral health provider operating residential, outpatient, and addiction services across multiple states. Comparable in mission-driven nonprofit structure and integrated behavioral health service portfolio, but with much broader geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/rss_
• Facebookfacebook.com/Rehabilitation-Support-Services-Inc-188795451154740
• LinkedInlinkedin.com/company/rehabilitative-support-svcs

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rehabilitation Support Services