InfoRad

What InfoRad does

InfoRad, Inc. is a Cleveland, Ohio-based private software and hardware company that has provided wireless messaging solutions since 1984. The company specializes in text messaging software and hardware for smart phones, alphanumeric pagers, LED sign boards, and other wireless-enabled devices, serving customers across healthcare, public safety, homeland security, industrial/manufacturing, enterprise communications, application development, and mobile office worker segments. Its flagship product is the InfoRad X.4 Suite (currently v10.4), which includes desktop messaging applications (InfoRad eText, Wireless Office, Wireless Pro, AlphaPage First Responder), enterprise and network products (Wireless Enterprise, Wireless Enterprise SV, Watch-IT ASCII, Watch-IT Serial, Monitor-IT, Serve-IT), protocol translation gateways (Email-Connect, SNPP-Connect, TAP-Connect), and the SMS-aggregation InfoRad Messaging Gateway. Supporting hardware includes UHF/VHF paging transmitters (TX125EN, TX200ENT), RF power amplifiers, paging-based LED signs (AS110, AS120), GPS tracking products under the AlphaTrak brand, push notification contact closures, and AlphaCast emergency alerting systems.

Underlying technology is built on legacy and current messaging protocols — SNPP, WCTP, SMTP, TAP — combined with serial port monitoring, ASCII file processing (compatible with UNIX and mainframes), and RF/POCSAG on-site paging. The InfoRad Messaging Gateway provides carrier-agnostic SMS aggregation across Verizon, AT&T, T-Mobile, Sprint, and third-party aggregators (TeleMessage, COMTECH), eliminating the need for customers to manage multiple carrier accounts. The Wireless Web client (PHP/MySQL with SSL/TLS) extends access to browser-based users.

InfoRad monetizes through a mixed model: one-time perpetual software licenses for desktop and network products, usage-based message unit bundles (1,000 to 15,000 units) for the Messaging Gateway with monthly rate plans for higher volumes, recurring annual AlphaCare support subscriptions extending initial 90-day support to one year, and hardware sales for transmitters, LED signs, and GPS devices. The company employs 11-50 people and runs a hybrid go-to-market: direct phone/email sales for enterprise deals, product-led free 30-day fully functional trials with downloadable software, and a reseller program targeting messaging providers, IT solution providers, and software developers. The company is privately held with no disclosed institutional investment, subsidiaries, or parent company, operating exclusively from its Cleveland headquarters.

Name

InfoRad

Legal name

InfoRad, Inc.

Website

https://inforad.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

InfoRad is a Cleveland, Ohio-based private software and hardware provider of wireless messaging solutions for cell phones, pagers, LED signs, and wireless devices, serving healthcare, public safety, industrial, and enterprise customers since 1984.

Ownership category

akta.pro rank

Product category

Wireless Messaging Software

NAICS

Telecommunications (517)

SIC

Communications Equipment, Nec (3669)

akta.pro primary industry

Out-of-Band & Remote Infrastructure Management (Console/Power/Device Access) (HDAFAMAO)

akta.pro secondary industry

Cellular IoT/M2M Gateways & Routers (LTE/5G) (HDAFAIAF)

Keywords

• Wireless messaging software
• Text messaging solutions
• Alphanumeric paging systems
• Emergency alerting systems
• LED sign displays

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Software Licenses: One-time perpetual software licenses for desktop, network, and monitoring messaging products. Products include eText, Wireless Office, Wireless Pro, AlphaPage First Responder, Wireless Enterprise, Watch-IT ASCII/Serial, and gateway solutions.
2. Message Units: Usage-based credits for InfoRad Messaging Gateway service. Available in bundles: 1000, 2500, 5000, 7500, 10000, 15000 message units. Monthly rate plans available for larger volumes.
3. AlphaCare Support Services: Extended support and maintenance plans extending initial 90-day support to 1 year. Includes priority technical support and version point release updates.
4. Hardware Products: Paging transmitters (TX125EN, TX200ENT), Smart IP RF Power Amplifiers, Wireless LED Signs (AS110, AS120), Push Notification hardware, GPS tracking products

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

InfoRad develops and sells the X.4 Suite of wireless messaging software plus supporting hardware for sending text messages to smart phones, alphanumeric pagers, and AlphaCast LED sign boards. The portfolio spans desktop (eText, Wireless Office, Wireless Pro, Pro Messenger, AlphaPage First Responder), network (Wireless Enterprise, Wireless Enterprise iNet/SV), monitoring (Watch-IT ASCII/Serial, Monitor-IT, Serve-IT), protocol gateways (Email-Connect, TAP-Connect, SNPP-Connect, InfoRad Messaging Gateway), and hardware products (TX125EN/TX200ENT transmitters, Smart IP RF amplifiers, AS110/AS120 LED signs, Push Notification Contact Closure, AlphaTrak GPS tracking, InfoRad Campus System).

Product overview

InfoRad offers a comprehensive suite of wireless messaging software and hardware solutions for text messaging to smart phones, alphanumeric pagers, and LED sign boards. The product portfolio operates as a modular platform-plus-products architecture organized into four tiers: Desktop Solutions (InfoRad eText, Wireless Office, Wireless Pro, Wireless Pro Messenger, AlphaPage First Responder) for single-user messaging; Network Solutions (Wireless Enterprise, Wireless Enterprise iNet, Wireless Enterprise SV, Watch-IT ASCII, Watch-IT ASCII-75, Watch-IT ASCII SV, Watch-IT Serial, Monitor-IT, Serve-IT) for enterprise-wide and automated messaging; Advanced Solutions including Wireless Web browser client and Messaging Gateways (Email-Connect, TAP-Connect, SNPP-Connect, InfoRad Messaging Gateway) for protocol translation and SMS aggregation; and Hardware Products (TX125EN/TX200ENT transmitters, Smart IP RF amplifiers, AS110/AS120 LED signs, Push Notification hardware, AlphaTrak GPS tracking, AlphaCast emergency alerting). The X.4 Suite (v10.4) represents the current platform release, with products supporting SNPP, WCTP, SMTP, and TAP messaging protocols. AlphaCare support plans extend technical assistance beyond the initial period.

Differentiator

Problem solved

Functional benefit

Brands

• AlphaPage®: Flagship wireless messaging product line including AlphaPage® First Responder
• AlphaCast®
• Watch-IT™
• Serve-IT™
• Monitor-IT™
• AlphaCare™
• AlphaTrak®

Products and services

• InfoRad X.4 Suite Comprehensive suite of text messaging software products ranging from entry-level single-user desktop applications to full-featured enterprise network solutions and monitoring applications. Spans desktop, network, and automated messaging scenarios using SNPP, WCTP, SMTP, and TAP protocols to deliver messages to cell phones, pagers, and wireless devices.
• InfoRad eText Entry-level desktop text messaging software supporting Internet messaging only. Low-cost alternative for basic messaging capability with one-time scheduling, installation wizards, and message logging. Targeted at small deployments and individual messaging use cases.
• InfoRad Wireless Office Most popular desktop messaging software offering full-featured messaging including one-time message scheduling, installation wizards, enhanced message logging and recall, pre-defined messages, and groups. Supports dial-up TAP and Internet messaging for single-user desktop environments.
• InfoRad Wireless Pro Professional-grade desktop messaging platform with expanded capabilities including up to 500 receivers per group, up to 500 pre-defined messages, up to 500 scheduled messages, spell checker, and advanced scheduler for recurring daily/weekly/monthly messages.
• InfoRad Wireless Pro Messenger Desktop messenger application with simplified setup supporting only the InfoRad Messaging Gateway. Contains all Wireless Pro features including expanded groups, scheduled messages, spell checker, and advanced scheduler with secure messaging via the InfoRad Messaging Gateway.
• AlphaPage First Responder Fully-loaded messaging software including all Wireless Pro features plus route on failure (automatic rollover to secondary receiver), message templates, and direct serial connection option for on-site paging systems. Targeted at emergency and first-responder use cases.
• InfoRad Wireless Enterprise Network messaging application for LAN/WAN environments requiring message polling or central processing of alphanumeric messages. Includes Windows client module for network stations with concurrent licensing.
• InfoRad Wireless Enterprise iNet Low-cost reduced-capability version of Wireless Enterprise, available in 2 and 3 concurrent client license only. Supports Internet messaging only, not dial-up TAP. Targeted at small network deployments on tight budgets.
• InfoRad Wireless Enterprise SV Windows Service-based version of Wireless Enterprise. Messaging engine runs as a Windows Service with separate Service Controller application for administrative management. Used as the enterprise messaging engine for InfoRad gateways and monitoring products.
• Watch-IT ASCII Automated file processor for dispatching messages from ASCII text files. Scans for delimited text files and extracts receiver names and message information for wireless dispatch. Compatible with UNIX and mainframes for IT operations alerting.
• Watch-IT Serial Serial interface monitor for automated dispatch of wireless messages by monitoring serial port information streams. Used for industrial plant monitoring, fire and alarm panels, SCADA systems, and serial port data-log reporting.
• Monitor-IT Application that monitors the integrity of a wireless messaging system. Periodically checks for message completion and reports system failure via secondary wireless system or email.
• Serve-IT Custom application that integrates with existing customer service dispatch systems via file or serial communication to send wireless messages to field personnel.
• InfoRad Wireless Web Browser-based messaging client providing additional capability and versatility to the messaging environment. Utilizes PHP and MySQL database with SSL/TLS encryption support. Works with InfoRad Wireless Enterprise SV-10 or Watch-IT ASCII SV messaging gateway.
• Email-Connect Front-end software gateway that processes incoming email (SMTP) messages and forwards them via industry-standard wireless messaging protocols to smart phones and wireless devices.
• TAP-Connect Front-end software gateway that processes incoming TAP protocol messages via modem or serial port and forwards via industry-standard wireless messaging protocols.
• SNPP-Connect Front-end software gateway that processes incoming SNPP messages and forwards via industry-standard wireless messaging protocols. Integrates with Wireless Enterprise SV or Watch-IT ASCII SV messaging software.
• InfoRad Messaging Gateway SMS/text messaging aggregation service providing unified messaging to any cell phone, pager, or wireless device through a single account. Eliminates need for multiple carrier-specific accounts and provides enhanced features like text-to-voice and message copy, with usage-based message-unit pricing.
• AlphaCast Emergency alerting system and software for quick dispatch to AlphaCast System Alert Devices. Specialized version of AlphaPage First Responder that can also message cell phones, pagers, smartphones, signs, sirens, and other wireless-enabled devices.
• InfoRad Campus System IP-based campus-centric and wide-area messaging, alerting, and monitoring platform for educational, commercial, industrial, public safety, and healthcare facilities. Integrates with wide-area commercial and public safety (FirstNet) messaging platforms.
• TX125EN Transmitter/Encoder On-site paging transmitter/encoder allowing paging to on-site receivers or LED signs. Programmable for all paging frequencies in UHF or VHF bands with serial port interface.
• TX200ENT Transmitter/Encoder Programmable 2-4 watt UHF/VHF transmitter/POCSAG encoder capable of messaging on-site paging receivers and sign boards. Controlled via TCP/IP interface for IP-based paging systems.
• Smart IP RF Power Amplifiers RF power amplifiers for creating or replacing on-site, campus, or wide-area paging systems. Compatible with TX200ENT paging encoder/transmitter.
• AS110 Alpha Sign 2-foot paging-based wireless LED display with 10 characters per line. Can be programmed for local/regional paging channels or signaled by TX125EN transmitter.
• AS120 Alpha Sign 4-foot paging-based wireless LED display with 20 characters per line, message memory of 163,200 bytes, and scroll/roll/flash operation modes. Characters readable up to 200 feet.
• Push Notification Contact Closure 1-channel push notification hardware with contact closure input for RS-232 or USB connection. Generates data frame when contact closure input changes state for sensor monitoring.
• AlphaTrak GPS Tracking GPS tracking products for locating loved ones, assets, equipment, or shipments.
• AlphaCare Extended support services that extend the initial 90-day support period to 1 year, including priority tech support access and version point release updates during the AlphaCare period.

Quantifiable outcome

• Scaled from single-user to hundreds of concurrent users (Glen Falls Hospital)
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• AlphaCast (Alphacast.com)coreStrategic or Co-development PartnerAlphaCast is a related brand offering Emergency Alerting Systems and Software including the AlphaCast GIS Emergency Alerting software. InfoRad AlphaCast products provide emergency alerting for LED sign boards and wireless devices.
• TeleRestoreminorStrategic or Co-development PartnerTeleRestore is a service that rapidly and intelligently restores incoming phone service due to any outage. Provides emergency communications tools and 7x24 support. No new hardware, software or change of carriers required.
• AlphaTrakcoreStrategic or Co-development PartnerAlphaTrak provides GPS Tracking products for knowing location of loved ones, tracking assets, equipment, or shipments. InfoRad GPS Tracking products branded under AlphaTrak.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Spok Holdings: Spok (formerly USA Mobility and Amcom Software) is the dominant enterprise paging and clinical communications provider, especially in healthcare. Comparable in serving hospitals with paging and secure messaging, but at much larger scale and with a modern mobile platform.
• Syniverse Technologies: Syniverse operates as a mobile messaging services provider and carrier aggregator, comparable to InfoRad's Messaging Gateway aggregation function. Far larger scale and broader telecom customer base.
• Vocera Communications (Stryker): Vocera, now part of Stryker, offers healthcare communication solutions including secure messaging, hands-free voice communication, and clinical workflow integration. Competes with InfoRad in hospital communication use cases.
• TigerConnect: TigerConnect is a leading healthcare communications platform offering secure messaging, alarm/alert management, and on-call scheduling. Competes with InfoRad in the healthcare messaging vertical but with cloud-native architecture and modern API integrations.
• PerfectServe: PerfectServe offers healthcare communications and clinical collaboration solutions, including secure messaging and care team coordination. Competes with InfoRad's healthcare and public-safety messaging use cases but with broader integrated platform capabilities.

Direct peers

• NotePage, Inc. NotePage makes PageGate and other paging/messaging software with similar SNPP, WCTP, TAP protocol support for enterprise alerting. Direct overlap with InfoRad's X.4 Suite on feature parity and target customer (IT/system administrators needing paging gateway software).
• American Messaging Services: American Messaging provides paging services and messaging solutions to healthcare, government, and enterprise customers. Comparable customer base and wireless messaging focus, though primarily a carrier/service provider rather than software vendor.
• MessageNet Systems: MessageNet Systems provides paging/notification software and on-site paging systems for industrial, healthcare, and enterprise customers. Direct overlap with InfoRad's Watch-IT monitoring and campus paging product lines.

Emerging players

• Amtel (Telco智联): Amtel provides enterprise mobile messaging and device management solutions. Comparable in enterprise SMS/paging aggregation with some overlap in target verticals like healthcare and field service operations.
• Critical Alert (now Triage Alert): Critical Alert provides nurse call and patient communication systems with messaging middleware. Adjacent competitor in healthcare messaging, particularly for hospital paging-to-smartphone migration paths.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InfoRad