Torbay and South Devon NHS Foundation Trust

What Torbay and South Devon NHS Foundation Trust does

Torbay and South Devon NHS Foundation Trust is a public benefit corporation operating as an integrated acute and community healthcare provider for the Torbay and South Devon region of South West England. Established as an NHS Foundation Trust in 2007 and tracing its origins to Torbay Hospital (foundation stone laid June 1926, opened November 1928), the trust delivers secondary acute services at Torbay Hospital in Torquay alongside community health services, rapid response, reablement, and adult social care across sites in Newton Abbot, Totnes, Teignmouth, and surrounding areas. It is a core member of the Devon Integrated Care System (ICS), participating in the Devon-wide Epic Electronic Patient Record (EPR) rollout that went live at the trust on 3 April 2026 alongside the MY CARE patient portal.

Name

Torbay and South Devon NHS Foundation Trust

Legal name

Torbay and South Devon NHS Foundation Trust

Website

https://torbayandsouthdevon.nhs.uk

Company type

Private

Founded year

1926

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Torbay and South Devon NHS Foundation Trust is a publicly funded NHS Foundation Trust delivering integrated acute hospital and community healthcare services for the Torbay and South Devon population in South West England.

Ownership category

akta.pro rank

Headquarters

HQ city

Torquay

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Others

Distribution channels4 records

Marketing channels9 records

Core offering

Torbay and South Devon NHS Foundation Trust is a publicly funded integrated healthcare provider operating Torbay Hospital and a network of community health sites across Torbay and South Devon. It delivers acute hospital services, community health services, and adult social care free at the point of use under the UK NHS framework, and is implementing a Devon-wide Epic Electronic Patient Record with the MY CARE patient portal to integrate care across hospital and community settings.

Product overview

Torbay and South Devon NHS Foundation Trust operates as an integrated healthcare provider offering acute hospital services through Torbay Hospital alongside community health services. The Trust's core digital infrastructure is anchored by the Epic Electronic Patient Record (EPR) system, which integrates hundreds of legacy systems into a single platform across Devon, supported by the MY CARE patient portal giving patients direct access to their health records. Additional technology-enabled services include the Spencer automated pharmacy robot, robotic surgery capabilities, Cureo VR therapy for chronic pain management, and the Heartfelt AI foot-recognition scanner for heart failure monitoring. The Trust's Endoscopy Service, performing approximately 12,000 procedures annually, holds full JAG accreditation.

Differentiator

Problem solved

Functional benefit

Brands

• Torbay Hospital: Main acute hospital site located in Torquay, serving as the primary hospital for the trust.
• MY CARE
• One Devon

Products and services

• Torbay Hospital Acute Services Main acute hospital site located in Torquay delivering urgent and emergency care, elective surgery, outpatient clinics, and specialist services to communities across Torbay and South Devon. The site has operated continuously since 1928.
• Community Health Services Community-based health services delivered across Torbay and South Devon including rapid response, reablement, integrated community care for older people, community nursing, and specialist services in Newton Abbot, Totnes, Teignmouth, and other community sites.
• Torbay Hospital Endoscopy Service JAG-accredited endoscopy service at Torbay Hospital performing around 12,000 procedures annually, including upper GI endoscopy, colonoscopy, flexible sigmoidoscopy, and specialist therapeutic procedures. Awarded full JAG accreditation by the Joint Advisory Group for Gastrointestinal Endoscopy in December 2025 for five years.
• Epic Electronic Patient Record (One Devon EPR) Devon-wide shared electronic patient record integrating hundreds of legacy systems into one platform, enabling staff across multiple hospital and community sites to access complete patient records.
• MY CARE Patient Portal Patient-facing app and online service that summarises medical information and clinical interactions into one place, allowing patients to securely access health records, appointment data, and test results.
• Spencer Automated Inpatient Pharmacy Robot Automated dispensing robot installed in the inpatient pharmacy to improve medication management efficiency and accuracy as part of the trust's digital transformation programme.
• Robotic Surgery Robotic surgical technology at Torbay Hospital representing significant new investment to mark 30 years of day surgery at the trust.
• Cureo VR Therapy for Chronic Pain Eight-week immersive virtual reality therapy course from Cureo for managing long-term chronic pain as an alternative to medication, delivered by Torbay Hospital's pain team. Funded by the League of Friends.
• Heartfelt AI Heart Failure Scanner At-home AI device with foot-recognition technology that flags when heart failure is becoming severe and life-threatening by detecting fluid accumulation through foot volume calculation.

Quantifiable outcome

• 93 percent adoption of digital social care records among CQC-registered care homes in Devon ICS
• +4 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Epic Systems (One Devon EPR Programme)coreTechnology or Integration · 23 March 2026Epic Systems' EPR was introduced for east Devon in 2020 and North Devon in 2022. Torbay and South Devon went live on 3 April 2026, with University Hospitals Plymouth switching on in July 2026, creating one single Devon-wide shared electronic patient record. The programme is led by Royal Devon University Healthcare NHS Foundation Trust as Senior Responsible Owner. Clinical and administrative teams across Devon jointly designed the shared system.
• Luna's FundcoreStrategic or Co-development Partner · 10 March 2026Luna's Fund baby loss charity is expanding its services to Torbay and South Devon in partnership with the trust's midwifery team. The charity, founded in memory of Luna Valentina Conroy, provides relaxing getaways, free private antenatal scans for pregnancy after loss, and community support for bereaved parents. The partnership was officially unveiled on 26 March 2026 with the High Sheriff of Devon attending. The charity has been supporting families in Plymouth since 2018 and expanded to Cornwall in 2024.
• Nevada ConstructionminorGTM or Marketing Partner · 9 March 2026Nevada Construction has been platinum sponsor of the Our People Awards for four consecutive years. The company has a long-rooted relationship with the trust including delivering new operating theatres, an endoscopy unit, and the new Emergency Department at Torbay Hospital. Nevada Construction's director noted a personal connection to Torbay Hospital as their mother worked there and their children were born there.
• Bailey PartnershipminorGTM or Marketing Partner · 9 March 2026Bailey Partnership has been sponsor of the Our People Awards for three consecutive years and has helped deliver key projects at Torbay Hospital. The firm's Torbay office is deeply rooted in the local area.
• Stride Treglown ArchitectureminorGTM or Marketing Partner · 9 March 2026First-time sponsor of the Our People Awards 2026. Stride Treglown Architecture has been a long-standing partner of the trust for over 20 years, with expertise in designing innovative hospital facilities.
• MW Benney LtdminorGTM or Marketing Partner · 9 March 2026First-time sponsor of the Our People Awards 2026. MW Benney Ltd is a Torbay-based construction contractor that regularly works within healthcare environments and sees firsthand the dedication of trust staff.
• Good Things FoundationcoreStrategic or Co-development Partner · 11 February 2026Torbay and South Devon NHS Foundation Trust partnered with Good Things Foundation to offer free pre-paid SIM cards to low-income adults in Devon who lack internet access or cannot afford mobile contracts. The initiative tackles digital exclusion by enabling recipients to manage health appointments, access essential services, and stay connected with family and friends. The NHS SIM cards provide a 'lifeline' for people in deprived communities who may otherwise struggle to get online. This partnership is part of the Devon ICS digital inclusion strategy.
• Devon Integrated Care System (ICS)coreStrategic or Co-development PartnerDevon ICS is a coordinated system across Devon involving acute trusts, community health providers, primary care, and local authorities. Torbay and South Devon NHS Foundation Trust participates in the Devon ICS five-year digital strategy, including the Epic EPR rollout across acute trusts and achieving 93 percent adoption of digital social care records among CQC-registered care homes. The shared EPR creates one single electronic patient record for staff across Devon hospital and community sites.
• Torbay Hospital League of FriendscoreStrategic or Co-development PartnerTorbay Hospital League of Friends has been supporting Torbay Hospital for over 70 years, receiving the Queen's Award for Voluntary Service in 2012. The league funds equipment and improvements beyond NHS provision, including: £29,000 for Cureo VR therapy equipment for chronic pain; road sweeper (named 'The Manic Street Sweeper'); hand therapy equipment; and various site improvements. The league president noted the equipment funded makes a visible difference for patients, visitors, and staff.
• Torbay and South Devon NHS CharitycoreStrategic or Co-development PartnerThe trust's dedicated NHS charity raises funds to support patient care beyond standard NHS provision. The charity funded the magnolia tree planted for Torbay Hospital's 100th anniversary, the seagrass meadow organ donor memorial, and funds the Our People Awards celebration event entirely through sponsorship. The charity is also associated with fundraising achievements such as Lottie Bryon-Edmond's organ donation memorial fundraising.
• Torbay CouncilcoreStrategic or Co-development PartnerTorbay Council is a key strategic partner under the Section 75 agreement for integrated health and adult social care services. The trust's Board agreed in March 2026 to serve notice on the current Section 75 agreement, with a Transition Programme to be developed with Torbay Council and Devon ICB through to April 2027 to explore revised service models.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Royal Devon University Healthcare NHS Foundation Trust: Acute and community NHS Foundation Trust in the same Devon ICS, and the Senior Responsible Owner for the shared Epic EPR programme. Both trusts are on the same One Devon digital platform and serve overlapping populations in Devon.
• University Hospitals Plymouth NHS Trust: Acute NHS trust in the Devon ICS, scheduled to switch on the shared Epic EPR in July 2026. Direct peer in the same regional integrated care system with overlapping service lines and digital transformation journey.
• Somerset NHS Foundation Trust: Integrated NHS Foundation Trust in South West England providing both acute hospital and community health services, plus adult social care. Closely comparable operating model to Torbay's integrated care structure, and a fellow non-specialist South West FT.

Regional players

• Royal Cornwall Hospitals NHS Trust: Acute NHS trust serving Cornwall, a regional neighbour in the South West Peninsula. Comparable in scale and district general hospital profile, and a like-for-like acute provider serving a coastal/rural English population.
• Devon Partnership NHS Trust: Mental health and learning disability NHS trust covering Devon. Regional peer within Devon ICS, providing a different specialty portfolio but sharing ICS-level strategy, digital inclusion, and population health priorities with Torbay.

Emerging players

• Livewell Southwest: Community interest company providing community health and adult social care services in Plymouth and surrounding areas. Comparable community-based integrated care model and a potential partner/competitor in the regional community services market.

Broad incumbents

• Northern Care Alliance NHS Foundation Trust: Large NHS Foundation Trust formed from the merger of Salford Royal and Pennine Acute. Comparable as an integrated care provider with a significant digital transformation agenda and large acute/community footprint, but at materially greater scale.
• Manchester University NHS Foundation Trust: One of the largest NHS Foundation Trusts in England, operating multiple acute and community hospitals. Comparable in offering integrated acute and community services with strong research and innovation credentials, but at substantially larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/torbaysdevonnhs
• Facebookfacebook.com/torbayandsouthdevonft
• Instagraminstagram.com/torbayandsouthdevonnhs

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Torbay and South Devon NHS Foundation Trust