Housing and Services

What Housing and Services does

Housing and Services, Inc. (HSI) is a New York City-based 501(c)(3) nonprofit founded in 1987 (incorporated 1986) that operates and develops permanent supportive housing for chronically homeless individuals and other vulnerable populations. Its portfolio comprises five core properties — The Cecil (89-90 SRO units, Harlem), The Narragansett (100 units, Upper West Side), Kenmore Hall (327 units, Gramercy Park), The Bedford (108 units, Brooklyn, opened 2022, LEED Platinum), and the Scatter Site I Program (100 units in Upper Manhattan and the Bronx) — totaling approximately 725 units of directly operated housing, in addition to a broader 2,000+ unit development footprint across 17 supportive housing projects since inception. Tenant populations span chronically homeless individuals, people with mental illness (53%), HIV/AIDS clients (30%), low-income seniors age 65+ (38%), and veterans (76+ housed via the Kenmore Hall Veteran Initiative); an RISE resident enrichment program and an in-house Health and Wellness Initiative food pantry support residents across all properties.

The organization delivers services through an integrated in-house staffing model — case management, psychiatric care, front-desk coverage, maintenance, and live-in superintendents are all HSI employees — paired with a Housing First approach that imposes no sobriety or treatment prerequisites. Its technology footprint is modest: a Wix-hosted marketing website, an online Tenant Rent Portal (PayPal-backed), and basic property management systems; no proprietary platform, app, or AI/ML systems are disclosed. Outcomes are documented (95% housing retention, 9+ year average tenancy, 35% reduction in ER visits and 57% reduction in hospitalizations for HIV/AIDS tenants).

HSI's revenue mechanics combine (1) public sector contracts and grants from NYC HPD (Supportive Housing Loan Program), HUD, NYSERDA, NYC HRA, and the VA; (2) Low-Income Housing Tax Credits (LIHTC) for project finance (notably $16.4M in HPD rehabilitation funding, $100M tenant-led purchase at Lafayette Morrison, $34M Kenmore Hall gut rehab); and (3) individual and corporate charitable donations accepted as 501(c)(3) tax-deductible contributions. New housing placements flow almost entirely through NYC's Coordinated Assessment and Placement System (CAPS) — referrals from DHS, HASA, and the VA — making HSI's growth highly dependent on sustained relationships with these municipal partners. Total capital secured since 1987 exceeds $200 million from public and private sources; specific annual operating revenue is not publicly disclosed.

Name

Housing and Services

Legal name

Housing and Services, Inc.

Website

https://hsi-ny.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Short description

Housing and Services, Inc. (HSI) is a New York City 501(c)(3) nonprofit founded in 1987 that develops and operates approximately 725 units of permanent supportive housing across five properties, serving chronically homeless individuals, people with mental illness, HIV/AIDS clients, low-income seniors, and veterans with integrated on-site services.

Ownership category

akta.pro rank

Product category

Supportive Housing Services

NAICS

Other Residential Care Facilities (6239), Residential Mental Health and Substance Abuse Facilities (62322), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

Keywords

• Permanent supportive housing
• Affordable housing development
• Nonprofit housing services
• Social services housing
• Homeless services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Government Contracts and Grants: HSI operates as a nonprofit with government contracts from NYC HPD Supportive Housing Loan Program, NYSERDA, HUD, and other public sources. Over $200 million secured from public and private sources for development.
2. Donations and Charitable Contributions: Individual and corporate donations are accepted as HSI is a 501(c)(3) nonprofit organization. Donations are tax-deductible and go directly to housing and services costs.
3. Low-Income Housing Tax Credits (LIHTC): The Bedford project was financed using 9% Low-Income Housing Tax Credits as part of the funding structure.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

HSI develops and operates permanent supportive housing in New York City, providing approximately 725 units across five properties (The Cecil, The Narragansett, Kenmore Hall, The Bedford, and Scatter Site) for chronically homeless individuals, people with mental illness, those living with HIV/AIDS, low-income seniors, and veterans. The organization integrates on-site social services—including case management, psychiatric care, and resident enrichment programs—with affordable housing under a Housing First model.

Product overview

Housing and Services, Inc. (HSI) operates a portfolio of five permanent supportive housing properties in New York City totaling approximately 725 units, complemented by online tenant services and community support programs. The core housing portfolio consists of: The Cecil (Harlem, 90 SRO units), The Narragansett (Upper West Side, 100 units), Kenmore Hall (Gramercy Park, 327 units), The Bedford (Brooklyn, 108 units), and the Scatter Site I Program (Upper Manhattan/Bronx, 100 units). These properties are supported by on-site services including case management, psychiatric care, educational programs, and emergency food pantries. HSI augments its housing with the RISE (Reaching Independence through Support and Education) program for resident enrichment, a Veteran Initiative at Kenmore Hall, and an online Tenant Rent Portal for digital rent payments.

Differentiator

Problem solved

Functional benefit

Products and services

• The Cecil A 90-SRO-unit building in Harlem providing permanent supportive housing to formerly homeless single adults; features a learning center/computer lab, community lounges, social service offices, 24-hour front desk, emergency pantry, on-site psychiatric services, and full-time case management. HPD-funded $9.7M rehabilitation completed with tenants in place.
• The Narragansett A mixed-use building on the Upper West Side of Manhattan providing 100 units (78 for special-needs populations and 22 low-income single adults) of permanent supportive housing; serves low-income New Yorkers, the medically fragile, and other special-need populations. Completed $7.1M HPD-funded renovation in 2012 with tenants in place.
• Kenmore Hall A 327-unit apartment building in Gramercy Park providing permanent housing for low-income men and women from the NYC shelter system, people living with HIV/AIDS, and homeless veterans; completed a $34M gut rehabilitation in 1999 with tenants in place; recipient of HUD's 1999 Best Practice Award and Fannie Mae Foundation Maxwell Award finalist.
• The Bedford A 13-story, 108-unit building (68 studios, 21 one-bedroom, 19 two-bedroom apartments) offering a mix of affordable supportive, senior (AIRS), and low-income family housing; designed to LEED Platinum standards with a photovoltaic array and two green roofs; transit-oriented development with subway within 100 feet; opened in 2022.
• Scatter Site I Program A 100-unit scatter site program (60 units in Upper Manhattan, 40 units in the Bronx) in privately owned buildings serving 75 single adults and 25 families living with special needs; awarded by NYC HRA in April 2011, representing a fourfold increase from HSI's original 20-unit scatter site program established in 1994.

Quantifiable outcome

• 95% of tenants remain stably housed and do not return to shelter or require higher level of care
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• City HarvestOthersHSI partners with City Harvest to supplement emergency food pantries at housing facilities. This community partnership helps feed tenants who average only $10,575 annual income and often run out of food each month.
• Food BankOthersHSI partners with Food Bank to supplement emergency food pantries at housing facilities, helping address food insecurity among low-income tenants.
• Grow NYCOthersHSI partners with Grow NYC to supplement emergency food pantries at housing facilities through community food drive programs.
• Department of Homeless Services (DHS)coreStrategic or Co-development PartnerDHS is the primary referral source for new housing placements at HSI through the Coordinated Assessment and Placement System (CAPS). HSI receives nearly all new housing referrals through this partnership.
• HRA HIV/AIDS Services Administration (HASA)coreStrategic or Co-development PartnerHASA refers clients living with HIV/AIDS to HSI housing programs, providing a pathway to stable housing essential for healthcare access and treatment adherence.
• Department of Veterans Affairs (VA)coreStrategic or Co-development PartnerVA refers veterans to HSI through CAPS, with the Veteran Initiative at Kenmore Hall offering prioritized permanent supportive housing units for veterans with chronic homeless histories.
• Coalition for the HomelessminorOthersReferenced as a community resource for homeless individuals and families in NYC, providing crisis intervention services and same-day walk-in help for those at risk of homelessness.
• HomebaseminorOthersNYC DHS prevention program that works with households at risk of homelessness to help them remain in communities and avoid entering shelters, providing family mediation, budgeting, and emergency rental assistance.
• CUCS (Center for Urban Community Services)minorOthersCUCS maintains a list of available special needs housing units and information through their Housing Vacancy Update database, helping connect individuals to HSI housing options.

Scale indicators10 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Breaking Ground: NYC nonprofit supportive housing provider (formerly Common Ground) operating thousands of units across multiple buildings serving chronically homeless and special-needs populations. Directly comparable in mission, operating model, and city funding relationships.
• HELP USA: NYC-based nonprofit operating permanent supportive housing, transitional housing, and shelter programs for homeless individuals and families. Comparable in target populations, city-contract funding model, and integrated services approach.
• Project Renewal: NYC nonprofit providing permanent supportive housing, health care, and employment services to homeless and mentally ill adults. Closely comparable in integrated housing + behavioral health service delivery model.
• Services for the UnderServed (S:US): Large NYC nonprofit operating supportive housing, mental health programs, and services for people with HIV/AIDS, mental illness, and homelessness. Comparable in population mix, NYC government contracts, and Housing First orientation.
• Housing Works: NYC nonprofit providing housing, healthcare, and advocacy for people living with HIV/AIDS and homelessness. Comparable in HIV/AIDS housing specialization and integrated service model, though heavier on advocacy.
• CAMBA: Large Brooklyn-based nonprofit providing supportive housing, workforce development, and social services across NYC. Comparable in city-contract funding structure and supportive housing scale.
• The Bridge: NYC nonprofit operating supportive housing and behavioral health services for adults with mental illness and substance use disorders. Closely comparable in mental-health-focused supportive housing model and NYC public funding mix.
• Urban Resource Institute (URI): NYC nonprofit providing domestic violence shelter, supportive housing, and social services. Comparable in NYC supportive housing portfolio and HRA/HPD contract relationships.

Broad incumbents

• Volunteers of America Greater New York: Regional affiliate of national VOA operating supportive housing, behavioral health, and veteran services across NYC. Comparable in veteran-focused programming and supportive housing operations, broader in scope than HSI.

Others

• Corporation for Supportive Housing (CSH): National intermediary that provides funding, technical assistance, and policy advocacy for the supportive housing industry, including in NYC. Not a direct operator but a key funder/convener in HSI's ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/hsiny
• LinkedInlinkedin.com/company/housing-and-services-inc-hsi-
• Facebookfacebook.com/HousingandServicesInc

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Housing and Services