Palm Tran
- Company typePublic
- Founded1971
- HeadquartersDelray Beach, United States
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Palm Tran does
Palm Tran is the public transit agency of Palm Beach County, Florida, operating as a department of county government since 1971. It runs 30 fixed bus routes delivering approximately 8.5 million annual rides (28,500 daily) and supplements fixed-route service with three specialized products: Palm Tran Connection (ADA-compliant paratransit), Go Glades (on-demand micro-transit in Belle Glade, Pahokee, and South Bay), and the Port St. Lucie Express launched in September 2024 to connect West Palm Beach with Port St. Lucie at a $3 fare. Operations are anchored from a headquarters in Delray Beach and a paratransit facility in Palm Springs, with 501–1,000 employees.
Palm Tran firmographics
Firmographics- Name
- Palm Tran
- Legal name
- Palm Tran (Palm Beach County Public Transportation)
- Website
- https://palmtran.org
- Company type
- Public
- Founded year
- 1971
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Where Palm Tran is headquartered
LocationHeadquarters
- HQ city
- Delray Beach
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Palm Tran business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Passenger Fares: Palm Tran generates revenue primarily through passenger fares including cash fares, Paradise Pass (digital passes), QUIK Pass cards, and reduced-fare programs for eligible riders such as seniors and people with disabilities. Standard fares apply per ride with options for daily, weekly, and monthly passes.
- Bus and Shelter Advertising: Palm Tran offers advertising opportunities on buses (interior and exterior), bus benches, and bus shelters through partnerships with Lamar Advertising, Creative Outdoor, and OUTFRONT Media. This includes advertising on the bus itself, inside the bus, on bus benches, and in bus shelters.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard One-Way Fare |
| Subscription | Monthly | Paradise Pass (Digital/Magnetic Pass) |
| Unit Pricing | Pay-as-you-go | Reduced/Half Fare |
| Unit Pricing | Pay-as-you-go | Summer Youth Pass |
| Unit Pricing | Pay-as-you-go | Paratransit (Connection) Fares |
| Unit Pricing | Pay-as-you-go | Go Glades Fares |
| Subscription | Monthly | QUIK Pass (Magnetic Stripe Card) |
Go-to-market motion1 record
Distribution channels8 records
Marketing channels8 records
Palm Tran product offering
Product offeringCore offering
Palm Tran operates public transportation services across Palm Beach County, Florida, including 30 fixed-route bus lines carrying approximately 8.5 million riders annually, ADA-compliant paratransit (Connection) service for riders with disabilities, and the Go Glades on-demand micro-transit service in the Glades communities. The agency also offers the Port St. Lucie Express coach service connecting West Palm Beach to Port St. Lucie, supported by mobile ticketing through the Paradise Pass app, real-time tracking via the Trip Planner and InfoPoint, and the BusLink voucher program for first/last-mile Uber and taxi connections.
Product overview
Palm Tran operates as a public transit authority serving Palm Beach County, Florida, with a portfolio of transportation services. The core offering consists of fixed-route bus service across 30 routes, supplemented by ADA-compliant paratransit (Palm Tran Connection), on-demand Go Glades flex service, and the Port St. Lucie Express. Digital products include the Palm Tran App for real-time tracking, Paradise Pass mobile ticketing (powered by Genfare), Connection App for paratransit users, Go Glades App for on-demand scheduling, InfoPoint real-time information system, and Trip Planner with Google Transit integration. BusLink provides Uber/taxi vouchers as a service supplement.
Differentiator
Problem solved
Functional benefit
Brands
- Palm Tran Connection: Paratransit service for eligible riders with disabilities who cannot use fixed-route bus service
- Go Glades
- Paradise Pass
- BusLink
- Port St. Lucie Express
Products and services
- Fixed Route Bus Service Traditional fixed-route bus service operating 30 routes throughout Palm Beach County with scheduled stops, set timetables, and accessibility features for daily commuters and visitors.
- Palm Tran Connection (Paratransit)
Quantifiable outcome
- 8.5 Million annual rides provided to Palm Beach County residents
- +2 more outcomes
Companies that use Palm Tran
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles4 records
Palm Tran technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature5 records
Palm Tran partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered major, core and supporting.
- Port St. LuciemajorPartnership to provide express coach service connecting Port St. Lucie to West Palm Beach, launched September 23, 2024 with $3 express fares. This represents Palm Tran's expansion beyond Palm Beach County boundaries.
- RideWithViacoreTechnology partnership powering the Go Glades on-demand transit service in Glades communities (Belle Glade, Pahokee, South Bay), providing ride-hailing style flexible transit through a mobile app.
- Yellow Cab TaxisupportingBusLink program offering $8 vouchers for Yellow Cab Taxi rides to supplement fixed-route service in underserved areas.
- GenfareFare collection technology provider powering the Paradise Pass mobile ticketing system and QUIK Pass fare cards.
- Avail TechnologiescoreEnterprise Transit Management Solution provider enabling real-time bus tracking, route information, and passenger information systems across the Palm Tran fleet.
- Q'STRAINTcoreWheelchair securement technology provider, supplying Q'Pod touch-free securement systems for paratransit vehicles.
- Lamar AdvertisingsupportingBus advertising partner for exterior and interior bus advertising, enabling businesses to advertise on Palm Tran vehicles.
- Creative OutdoorsupportingBus bench advertising partner enabling advertising on Palm Tran bus benches throughout Palm Beach County.
- OUTFRONT MediasupportingBus shelter advertising partner enabling advertising in Palm Tran bus shelters, managed by local contact Melissa J. Blunk.
- Susan G. KomensupportingAnnual partnership creating Warriors in Pink themed buses to support breast cancer awareness and research funding.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
Palm Tran competitors and assessment
Company assessmentDirect peers
- LYNX (Central Florida Regional Transit Authority): LYNX provides fixed-route bus service and paratransit in the Orlando metro area, similar in scale to Palm Tran with comparable technology investments in real-time tracking and mobile ticketing.
- Broward County Transit (BCT): Broward County Transit operates fixed-route bus service and paratransit for neighboring Broward County, with a similar service portfolio to Palm Tran including mobile ticketing and demand-response services.
- Jacksonville Transportation Authority (JTA): JTA operates fixed-route bus service, paratransit, and the Jacksonville Skyway in Northeast Florida. Comparable to Palm Tran as a multi-modal Florida urban transit authority with paratransit and fixed-route services.
- Miami-Dade Transit (MDT): Miami-Dade Transit is Florida's largest public transit operator, providing fixed-route bus, rail, and paratransit service in adjacent Miami-Dade County; directly comparable to Palm Tran in operating model and Southeast Florida market.
- Hillsborough Area Regional Transit Authority (HART): HART operates fixed-route bus, paratransit, and streetcar service in the Tampa region; a comparable Florida mid-size urban transit authority serving similar demographic and ridership profiles.
Regional players
- LeeTran (Lee County Transit): LeeTran provides fixed-route bus service and paratransit in Lee County (Fort Myers area), a smaller-scale Florida transit agency with a comparable service offering and similar geographic scope.
- South Florida Regional Transportation Authority / Tri-Rail: Tri-Rail operates commuter rail service across South Florida, complementing bus services in Palm Beach, Broward, and Miami-Dade counties; comparable to Palm Tran's Port St. Lucie Express as cross-jurisdictional Florida transit.
Broad incumbents
- WeGo Public Transit (Nashville): WeGo Public Transit provides fixed-route bus service and paratransit for the Nashville metro area; comparable to Palm Tran as a mid-size urban transit authority with a similar service portfolio and rider scale.
- CapMetro (Austin, TX): CapMetro provides bus, rail, and paratransit service in the Austin metro area; comparable to Palm Tran as a mid-size urban transit agency with mobile ticketing, real-time tracking, and on-demand micro-transit offerings.
- IndyGo (Indianapolis): IndyGo operates fixed-route bus and paratransit services in Indianapolis with recent investments in real-time tracking and BRT; a mid-size transit agency of similar operational scale to Palm Tran.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Palm Tran social profiles
Digital presencePalm Tran compliance and trust
Trust signalCompliance4 records
Palm Tran financial estimates
Financial estimateRevenue estimate
Valuation estimate
Palm Tran leadership team
Management profileNumber of profiles
Profiles1 record
Palm Tran subsidiaries and ownership
Company hierarchySubsidiaries3 records
Palm Tran funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Palm Tran M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Palm Tran
What does Palm Tran do?
Palm Tran operates public transportation services across Palm Beach County, Florida, including 30 fixed-route bus lines carrying approximately 8.5 million riders annually, ADA-compliant paratransit (Connection) service for riders with disabilities, and the Go Glades on-demand micro-transit service in the Glades communities. The agency also offers the Port St. Lucie Express coach service connecting West Palm Beach to Port St. Lucie, supported by mobile ticketing through the Paradise Pass app, real-time tracking via the Trip Planner and InfoPoint, and the BusLink voucher program for first/last-mile Uber and taxi connections.
Is Palm Tran a public or private company?
Palm Tran is a public company. It is classified as state government owned and is currently operating.
When was Palm Tran founded?
Palm Tran was founded in 1971. It employs 501 to 1,000 people.
Where is Palm Tran based?
Palm Tran is headquartered in Delray Beach, United States, in the North America region.
How does Palm Tran make money?
Two revenue lines are on record. Passenger Fares are the primary driver. The others are bus and Shelter Advertising.
Who are Palm Tran's main competitors?
Direct peers on record are LYNX (Central Florida Regional Transit Authority), Broward County Transit (BCT), Jacksonville Transportation Authority (JTA), Miami-Dade Transit (MDT) and Hillsborough Area Regional Transit Authority (HART). Regional players are LeeTran (Lee County Transit) and South Florida Regional Transportation Authority / Tri-Rail. Broad incumbents are WeGo Public Transit (Nashville), CapMetro (Austin, TX) and IndyGo (Indianapolis).
Does Palm Tran have an API?
No public API is recorded for Palm Tran.