iT360

What iT360 does

iT360 Limited is a New Zealand-based managed IT services provider headquartered in Wairau Valley, Auckland, operating since 1995 as a privately held company with 11-50 employees. The company delivers a three-pillar service portfolio — Managed IT Services, Cyber Security, and AI & Automation — to New Zealand SMEs across diverse industries including retail (Farro Fresh), specialist distribution (Waterware), non-profit (Good Seed Trust, Beth Shean Trust), logistics (Wine Logistics), trades (Plumbuilt), and manufacturing (Metal Image). Its customer base is described as 'hundreds of New Zealand companies,' with no single customer appearing to dominate revenue.

The underlying technology stack is built primarily on Microsoft 365, Azure, and the broader Microsoft cloud ecosystem (Office 365, Dynamics), with iT360 holding Microsoft Direct Billing Partner status. The security layer integrates third-party tooling from WatchGuard, Fortinet, Huntress, Veeam, HPE/Aruba, and HP, while the AI layer combines third-party foundation models (notably Claude from Anthropic) with the n8n workflow automation platform and proprietary automation workflows. The 'Gandalf' internal AI chatbot is iT360's flagship proprietary AI product, trained on a client's own knowledge base to make institutional expertise accessible and eliminate key man risk.

The business model blends three revenue streams: (1) subscription-based managed IT services billed monthly in advance with annual price reviews, (2) Microsoft Cloud Solutions resale with a 20% premium on monthly terms versus annual/multi-year commitments, and (3) project-based AI and automation services delivered under Statements of Work with 50% upfront deposits. Go-to-market is sales-led, combining direct outreach, content marketing, and a referral channel via the Spark Business Hub partnership. The company also grew via the acquisition of CubeICT, a fellow managed service provider.

Name

iT360

Legal name

iT360 Limited

Website

https://it360.co.nz

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Cyber security protection
• Cloud migration services
• IT infrastructure support
• AI business automation

Headquarters

HQ city

Wairau Valley

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Monthly recurring fees for ongoing managed IT support services, including proactive monitoring, maintenance, and helpdesk support. Clients typically pay on a monthly basis with pricing reviewed annually. The revenue model is subscription-based with predictable monthly costs for clients.
2. AI & Automation Projects: Project-based AI and automation services governed by Statements of Work (SoW). Pricing follows a 50% upfront deposit structure with the remaining 50% paid according to the project payment schedule. The first 90 working days post-launch includes fine-tuning charged per the SoW, with ongoing changes incurring additional charges.
3. Cyber Security Services: Security-focused managed services including endpoint protection, network security, and security assessments. Delivered as part of the managed services offering or as discrete security engagements.
4. Microsoft Cloud Solutions: Resale of Microsoft Cloud Solution products including Azure Services, Microsoft 365, Office 365, and Dynamics. iT360 acts as a direct billing partner. Pricing includes monthly premiums (20% higher than annual) and annual/multi-year locked pricing options.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

iT360 designs and delivers cloud-based managed IT services, cyber security, and AI/automation solutions for New Zealand SMEs. The offering covers 24/7 proactive monitoring, endpoint and network protection, cloud migration to Microsoft Azure, and AI-driven automation such as internal knowledge chatbots (Gandalf) and finance document processing. Services are delivered on monthly recurring subscriptions, per-seat Microsoft licensing, and project-based Statements of Work.

Product overview

iT360 is a New Zealand-based managed IT, cyber security, and AI services provider offering a three-pillar portfolio: Managed IT Services (proactive support, monitoring, backups, device management), Cyber Security (network/endpoint protection, security audits), and AI & Automation (AI chatbots, document processing automation). The company operates on an integrated services model where AI capabilities are embedded within managed IT delivery. Key sub-products include Gandalf (internal AI chatbot for knowledge retrieval), cloud migration services, and Microsoft Cloud Solutions as a direct billing partner.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Proactive, always-on IT support including continuous monitoring, managed updates and patching, tested backups, security baseline management, and device management for New Zealand SMEs.
• Cyber Security Full-stack security protection including network security, endpoint protection, cyber security audits scoring multiple domains, incident review, and security baseline management with MFA enforcement.
• AI & Automation AI consulting and automation solutions including internal AI chatbots (Gandalf), document processing automation for finance operations, and custom AI workflows delivered as SaaS with service levels per Statement of Work.
• Gandalf Internal AI chatbot built on proprietary AI models, trained on organizational knowledge bases to make institutional expertise accessible to entire teams, eliminating key man risk.
• Cyber Security Audit Security assessment covering 7 domains, providing quantitative scoring and a clear remediation roadmap for organizations to improve their security posture.
• Cloud Migration Services Migration of workloads to cloud platforms including assessment, prioritization, cutover planning, and staged migration with right-sizing of services post-move.
• Microsoft Cloud Solutions Reseller and management of Microsoft cloud products including Azure, Microsoft 365, Office 365, and Dynamics, with iT360 acting as direct billing partner and primary administrator that accepts the Microsoft Customer Agreement on behalf of clients.

Quantifiable outcome

• Reduced manual finance workload with immediate results post-implementation for AI automation clients
• +3 more outcomes

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature4 records

Partnerships

13 partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationMicrosoft is a core technology partner whose products form the foundation of many iT360 service offerings. iT360 is a direct billing partner for Microsoft Cloud Solutions including Azure Services, Microsoft 365, Office 365, and Dynamics. The company manages customer subscriptions and accepts the Microsoft Customer Agreement on behalf of clients.
• SparkcoreChannel Partner/ Reseller/ DistributorSpark operates the Spark Business Hub network through which iT360 receives referrals as an accredited IT partner. Spark account managers introduce iT360 to SMB customers needing managed IT and cyber security services. Beth Shean Trust and Wine Logistics were introduced to iT360 through their Spark Business Hub memberships.
• VeeamsupportingTechnology or IntegrationVeeam is a technology partner providing backup and data resilience solutions. Their logo appears in the partner section of iT360's website alongside other technology vendors.
• Aruba (HPE Aruba)supportingTechnology or IntegrationAruba, a Hewlett Packard Enterprise company, is a technology partner providing networking solutions. Their logo appears in the partner section of iT360's website.
• WatchGuardsupportingTechnology or IntegrationWatchGuard is a technology partner providing advanced endpoint protection and network security solutions. Their logo appears in the partner section of iT360's website.
• GooglesupportingTechnology or IntegrationGoogle is a technology partner whose workspace and cloud solutions are supported within iT360's managed services offerings. Their logo appears in the partner section.
• HuntresssupportingTechnology or IntegrationHuntress is a technology partner specializing in managed security solutions for managed service providers, providing managed detection and response capabilities.
• HPE (Hewlett Packard Enterprise)supportingTechnology or IntegrationHPE is a technology partner providing enterprise hardware and infrastructure solutions. Their logo appears in the partner section alongside Aruba.
• FortinetsupportingTechnology or IntegrationFortinet is a technology partner providing network security solutions including firewalls and unified threat management. Their logo appears in the partner section.
• HPsupportingTechnology or IntegrationHP is a technology partner providing hardware solutions including computers and printing solutions. Their logo appears in the partner section.
• n8nsupportingTechnology or Integrationn8n is a technology partner providing workflow automation platform capabilities that iT360 uses for building automation solutions for clients.
• ApplesupportingTechnology or IntegrationApple is a technology partner whose devices and ecosystem are supported within iT360's managed services offerings.
• Claude (Anthropic)supportingTechnology or IntegrationClaude is referenced as a technology partner in the AI and automation context. iT360's AI services incorporate Claude AI models for various automation and intelligence tasks.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• One New Zealand (Vodafone NZ): Major NZ telco and digital services provider offering managed IT, cloud, and security to business customers as part of a broader connectivity and ICT portfolio.
• DXC Technology: Global IT services and managed services incumbent; provides overlapping managed IT, workplace, and security services at enterprise scale and is a relevant broader competitive benchmark for service portfolio breadth.
• Spark New Zealand: NZ's largest telco and operator of the Spark Business Hub that channels referrals to iT360. Offers managed IT, connectivity, and cloud as part of a broader telecom and digital services portfolio; functions as both a partner and a competitive incumbent.

Regional players

• Brennan IT: Australian managed IT services and cloud provider serving mid-market and enterprise across AU; a strong regional comp on service mix, scale, and recurring managed services model.
• CyberCX: Large Australia/NZ cyber security services provider; comparable on the cyber security managed services pillar iT360 sells, though CyberCX is cyber-pure and operates at significantly larger scale across ANZ.

Direct peers

• The Instillery: NZ-headquartered managed services and cloud transformation provider; comparable in delivering managed IT, cloud migration, and security services to NZ mid-market and enterprise clients.
• Computer Concepts Limited (CCL): NZ-based managed IT, cloud, and security services provider with a long history serving NZ businesses — directly comparable regional MSP peer.
• Insomnia: NZ-based managed IT and cloud services provider focused on SMB and mid-market, offering managed services, cloud, and security — the closest size and segment comp to iT360's SME focus.
• Aura Information Security: NZ-based specialist cyber security services provider offering managed security, penetration testing, and security consulting; comparable to iT360's cyber security pillar and serves the same NZ SMB/mid-market segment.
• Datacom: Largest NZ-headquartered managed IT services and cloud provider, serving enterprise and government with managed services, cyber security, and cloud migration — directly comparable in service portfolio to iT360 but at materially larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/iT360Limited
• LinkedInlinkedin.com/company/it360.nz
• Xx.com/iT360nz

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iT360