Tekro
Tekro LLC is an Ohio-based, Epicor Certified Partner that delivers managed IT services and Epicor ERP implementation and support to mid-market and enterprise businesses across Greater Cleveland and the wider United States.
- Company typePrivate
- Founded2014
- HeadquartersCleveland, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Tekro does
Tekro LLC is a privately-held, founder-owned IT solutions provider headquartered in Concord, Ohio (Lake County, Greater Cleveland area). The company was founded in 2014 by John Ezzo and positions itself as an extension of client teams, combining an in-house staff of 11–50 employees with vetted subcontractor resources. Tekro serves mid-market and enterprise businesses across Greater Cleveland and throughout the United States.
The company's two core service lines are Epicor ERP implementation/consulting/support — delivered under its Epicor Certified Partner status — and Managed IT Services, which bundle proactive monitoring, security, and technical support. The managed offering rests on a conventional IT-operations stack: a Remote Monitoring and Management (RMM) platform for endpoint visibility, IT Glue for SOC 2-compliant documentation, and Autotask PSA for service-management and ticketing; Avaza supports internal task, time, and billing workflows. Tekro also holds Silver Vendor status in the Epicor User Group (EUG), maintaining community presence as a marketing and pipeline channel.
Commercially, Tekro generates revenue through three streams: subscription/recurring managed IT service contracts, usage-based on-demand remote support for non-managed clients, and project-based Epicor implementation and consulting engagements. Pricing is not publicly disclosed and contracts are quoted individually. The GTM motion is direct enterprise field sales, with marketing supplemented by EUG event participation and Constant Contact email campaigns. The company is founder-owned, bootstrapped (no funding rounds disclosed), and operates as an Ohio LLC.
Tekro firmographics
Firmographics- Name
- Tekro
- Legal name
- Tekro LLC
- Website
- https://tekro.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Tekro LLC is an Ohio-based, Epicor Certified Partner that delivers managed IT services and Epicor ERP implementation and support to mid-market and enterprise businesses across Greater Cleveland and the wider United States.
- Ownership category
- akta.pro rank
Tekro industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
Keywords
Where Tekro is headquartered
LocationHeadquarters
- HQ city
- Cleveland
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Tekro business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed IT services providing proactive monitoring, security, and support delivered through managed service contracts. Focus on minimizing downtime, reducing costs, and ensuring technology works for clients.
- On-Demand Support: Remote support services for customers not enrolled in managed service contracts. Sessions billed at contract rates, allowing efficient issue resolution on an as-needed basis.
- Epicor Implementation & Consulting: Epicor Certified Partner providing ERP implementation, consulting, and support services. Includes strategic implementation of Epicor Enterprise Software Solutions with measurable ROI.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels2 records
Tekro product offering
Product offeringCore offering
Tekro delivers Managed IT Services (proactive monitoring, security, and remote support) and Epicor Support Services (implementation, consulting, optimization, and compliance) to mid-market and enterprise businesses. As an Epicor Certified Partner, the company combines in-house talent with trusted subcontractors to act as an extension of clients' IT teams across Greater Cleveland and the U.S.
Product overview
Tekro is an IT solutions provider offering a portfolio of services centered around Epicor ERP expertise and managed IT services. The core offerings include Epicor Support Services (as Epicor Certified Partners) and Managed IT Services, supplemented by add-on tools including Remote Monitoring and Management (RMM), IT Glue documentation management, Autotask PSA, and On-Demand Support. The company positions itself as an extension of clients' teams, combining in-house talent with trusted subcontractor resources to deliver tailored IT solutions.
Differentiator
Problem solved
Functional benefit
Products and services
- Epicor Support Services Comprehensive Epicor ERP support services provided as an Epicor Certified Partner, covering regulatory compliance, strategic implementation of Epicor Enterprise Software Solutions, optimization, and ongoing support with direct access to Epicor's product development, services, and support teams and insider knowledge of product roadmaps. Targeted at organizations using or adopting Epicor ERP.
- Managed IT Services Proactive managed IT services delivered through recurring contracts, including monitoring, security, and support to minimize downtime, reduce costs, and ensure technology works efficiently for the client's business. Delivered by combining in-house talent with trusted subcontractors.
- On-Demand Support Remote support sessions for customers not enrolled in managed service contracts, billed at contract rates, enabling technicians to remotely access workstations and resolve IT issues on an as-needed basis.
Companies that use Tekro
Customer profileSegments2 records
Ideal customer profiles2 records
Tekro technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
Tekro partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- EpicorcoreTekro is an Epicor Certified Partner, having completed Epicor's rigorous Certification Program. They safeguard businesses through adherence to Epicor's regulatory frameworks, drive measurable ROI through strategic implementation of Epicor Enterprise Software Solutions, and leverage cutting-edge capabilities with continuous training on latest product releases. Epicor certifies partners annually.
- Epicor User Group (EUG)coreTekro is a Proud Silver Vendor of the Epicor User Group (EUG), committed to supporting the EUG community with valuable insights and solutions. They participate in EUG events and maintain community presence.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
Tekro competitors and assessment
Company assessmentDirect peers
- The Rand Group: ERP consulting firm delivering Epicor (and Microsoft Dynamics) implementations and managed support to mid-market organizations; comparable business model and customer profile.
- NexInfo Solutions: ERP consulting and managed services partner with an Epicor practice serving mid-market manufacturers; comparable in scale and Epicor-centric service mix to Tekro.
- RKL eSolutions: Epicor ERP implementation and managed services provider serving manufacturing and distribution SMB/mid-market clients; directly competes with Tekro for Epicor certification-driven mandates.
- Logista Solutions: Specialized Epicor consulting and managed services firm serving ERP customers with implementation, upgrade, and ongoing support — overlapping directly with Tekro's Epicor Support Services.
Broad incumbents
- Sikich: Mid-market professional services firm combining technology, accounting, and ERP (including Epicor) advisory; competes for Epicor-driven managed IT and consulting mandates.
- Dataprise: Larger national managed IT services provider offering RMM, helpdesk, and cybersecurity across U.S. customers; competes for Tekro's managed services deals with broader geographic reach.
- CompuCom: Established enterprise IT services and managed services provider with a broad portfolio overlapping Tekro's helpdesk, monitoring, and endpoint security offerings.
- Connection (PC Connection): Enterprise IT solutions and services company with managed services and endpoint security offerings; broad incumbent competing for mid-market managed IT contracts.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
Tekro social profiles
Digital presenceTekro compliance and trust
Trust signalCompliance1 record
Tekro financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tekro leadership team
Management profileNumber of profiles
Profiles1 record
Tekro funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tekro M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tekro
What does Tekro do?
Tekro delivers Managed IT Services (proactive monitoring, security, and remote support) and Epicor Support Services (implementation, consulting, optimization, and compliance) to mid-market and enterprise businesses. As an Epicor Certified Partner, the company combines in-house talent with trusted subcontractors to act as an extension of clients' IT teams across Greater Cleveland and the U.S.
Is Tekro a public or private company?
Tekro is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tekro founded?
Tekro was founded in 2014. It employs 11 to 50 people.
Where is Tekro based?
Tekro is headquartered in Cleveland, United States, in the North America region.
How does Tekro make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are on-Demand Support and epicor Implementation & Consulting.
Who are Tekro's main competitors?
Direct peers on record are The Rand Group, NexInfo Solutions, RKL eSolutions and Logista Solutions. Broad incumbents are Sikich, Dataprise, CompuCom and Connection (PC Connection).
Does Tekro have an API?
No public API is recorded for Tekro.
What industry is Tekro in?
Tekro's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 5415 and its SIC code is 7373.