Responsibility
France-based Employee Assistance Program provider offering externalized social work, legal, psychological, HR advisory, and prevention/training services, sold B2B to HR and CSR departments at large French enterprises who deploy it as an employee benefit.
- Company typePrivate
- Founded2013
- HeadquartersMontrouge, France
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Responsibility does
Responsage (operating under the legal entity ASAP Solutions, a SAS with share capital of €51,830 registered at RCS Nanterre 789 494 614) is a France-based Employee Assistance Program (EAP) provider headquartered in the Paris/Montrouge area. Founded in 2013 as a service dedicated to supporting employees caring for elderly relatives, the company has broadened into a comprehensive employee-support platform combining externalized social work, legal assistance, psychological support, HR advisory (social strategy consulting), and prevention/training. It sells B2B to HR departments and Corporate Social Responsibility (RSE) managers at large French enterprises, who deploy the service to employees as a benefit; end beneficiaries (employees, managers, HR/CSE members) are served indirectly.
The platform blends human social-work expertise with digital tooling: a secure beneficiary portal (Mon Espace), a mobile application launched in 2024, a CRM, and a proprietary database of over 70,000 verified social contacts and institutions maintained through daily social monitoring. Proprietary components include "Coach Social," an AI-assisted writing tool for social workers introduced in 2018; "Logi'Secours," a same-day emergency-housing placement system launched in 2023; and a business-intelligence dashboard providing anonymized social data to large clients for social-policy piloting. In 2025 the company embedded AI processes across three key stages of the beneficiary relationship and published a white paper on AI for occupational social workers.
The business model is B2B subscription-based (quote-based, multi-year contracts, tailored to full-EAP deployment or selected modules), supplemented by professional-services revenue from Responsage Académie, a Qualiopi-certified training arm reinforced through a 2022 acquisition. Go-to-market is direct enterprise field sales (dedicated commercial and training teams) augmented by event-driven and content marketing (webinars, an annual social barometer published since 2015, white papers, LinkedIn). The company holds ISO 9001, EcoVadis (61/100), and Qualiopi certifications, stores data in HDS-certified French hosting, and is GDPR compliant. Named clients span diverse industries — Danone, Renault, L'Oréal, Sanofi, Dior, Sephora, Pernod-Ricard, Emeis, MGEN, France Travail, and Crédit Agricole SA — with a stated base of 500+ client logos.
Responsibility firmographics
Firmographics- Name
- Responsibility
- Legal name
- ASAP Solutions
- Website
- https://responsage.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- France-based Employee Assistance Program provider offering externalized social work, legal, psychological, HR advisory, and prevention/training services, sold B2B to HR and CSR departments at large French enterprises who deploy it as an employee benefit.
- Ownership category
- akta.pro rank
Responsibility industry classification
Industry- Product category
- Employee Assistance Program (EAP)
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)
- SIC
- Services-Social Services (8300), Services-Management Consulting Services (8742), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation) (HLADAKAJ)
- akta.pro secondary industries
- Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Cash & Voucher Assistance (CVA) / Emergency Social Assistance (BPADADAI)
Keywords
Where Responsibility is headquartered
LocationHeadquarters
- HQ city
- Montrouge
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Responsibility business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Employee Assistance Program (EAP) Subscription: Responsage generates revenue through B2B subscriptions with companies. Employers pay for access to the platform which they then offer to their employees as an employee benefit. The service includes social support, psychological assistance, legal aid, and prevention services. Pricing is quote-based and varies by company size and scope of services deployed.
- Training Services: Through Responsage Académie, the company provides certified training programs (Qualiopi certified) on topics like RSE, QVT, and caregiver support. Training is delivered in-person or remotely with various formats from micro-sessions to multi-day programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Full EAP deployment vs. specific service modules |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Responsibility product offering
Product offeringCore offering
Responsage operates a B2B Employee Assistance Program that delivers outsourced social support, psychological assistance, legal aid, HR advisory and psychosocial risk prevention services to enterprise clients in France. Employers subscribe on a multi-year basis and offer the service to their employees through a secure Beneficiary Portal, mobile application and dedicated social-worker team. The platform is backed by a proprietary database of 70,000+ verified social contacts and AI-augmented case-management tooling, with optional prevention modules such as Logi'Secours emergency housing and the Fresque des Salariés Aidants workshop.
Product overview
Responsage is an EAP (Employee Assistance Program) offering a comprehensive suite of employee support services. The core platform combines social support, legal assistance, psychological support, HR advisory services, and prevention training. Key modules include the Beneficiary Portal (Espace Bénéficiaire), Mobile Application, Fresque des Salariés Aidants workshop, and Logi'Secours emergency housing. The company also operates Responsage Académie for Qualiopi-certified training and publishes an annual Social Barometer. AI capabilities include the Social Coach tool and embedded AI processes across three key stages of the accompaniment workflow. All services leverage a proprietary database of 70,000+ contacts and CRM infrastructure.
Differentiator
Problem solved
Functional benefit
Products and services
- Social Support Service (Accompagnement social) Externalized social work service providing confidential, multichannel support to employees on personal and social issues including housing, budget, family matters, caregiving, and consumption, delivered by a dedicated team of social workers.
- Legal Assistance (Assistance juridique) Legal information and advisory services for employees and HR departments covering employment law, family law and social rights, intended as part of an EAP deployment.
- Psychological Support (Soutien psychologique) Psychological support service delivered by psychologists, including crisis response cells and individual counseling sessions, designed to address mental health and psychosocial risks in the workforce.
- HR Advisory Services (Conseil en stratégie sociale) Strategic social policy consulting for HR and management covering social policy development, caregiver/disability/QVCT agreements, enterprise benchmarking, and BI-driven anonymized policy recommendations.
- Prevention Services (Formations, Webinaires, Conférences) Preventive training sessions, webinars and conferences on psychosocial risks, caregiver awareness and Quality of Life at Work (QVT) delivered as part of the EAP.
- Responsage Académie Qualiopi-certified training institute offering professional development programs on QVT, RSE, caregiving support and workplace well-being topics, delivered in-person or remotely in micro-session to multi-day formats.
- Logi'Secours Emergency Housing Emergency housing program that places employees experiencing housing crises (violence, eviction, force majeure) into same-day accommodation solutions through a network of partner shelters and rapid-response logistics.
- Fresque des Salariés Aidants Collaborative awareness-raising workshop that uses participatory pedagogy to build awareness of employee caregivers and foster a more inclusive company culture as part of an EAP deployment.
- Responsage Mobile Application Mobile application for beneficiaries and HR professionals that delivers real-time request tracking, appointment scheduling, secure document sharing, event reminders, and contact with social assistants via a QR-code-accessible iOS and Android app.
- Espace Bénéficiaire (Beneficiary Portal) Secure online portal through which beneficiaries access social support services, exchange confidential documents with their social advisor, and track the progress of their accompaniment requests.
Quantifiable outcome
- NPS of 70 achieved in 2018, considered excellent (industry standard for excellence is 50+)
- +3 more outcomes
Companies that use Responsibility
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles2 records
Responsibility technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature7 records
Responsibility partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- EDFcoreResponsage signed a convention with EDF to help employees facing energy precarity. Under the agreement, the Responsage social worker can request electricity supply maintenance for employees with serious payment arrears. The CSE can also directly pay unpaid EDF bills as part of emergency assistance. This partnership enriches the global social support offering including housing, budget, family, illness, and disability services.
- TiliaminorPartnership with Tilia, a young services company for caregivers incubated by BNP Paribas Personal Finance. The collaboration combines an app, personalized follow-up, and a team of healthcare and social experts to create an innovative pilot offering that facilitates the lives of caregiving employees and enriches digital components to HR Caregiver Policies.
- Géroscopie FormationminorPartnership with Géroscopie Formation, specialized in professional caregiver support and QVT in the healthcare-social sector. They serve as the driving force for Responsage's conference and training department launch, covering topics including manager awareness, stakeholder engagement, caregiver support policy definition, and group discussion facilitation.
Scale indicators5 records
Recent moves11 records
Expansion highlights6 records
Responsibility competitors and assessment
Company assessmentDirect peers
- ALAN: French health insurance and employee benefits platform offering integrated mental health, wellbeing, and health services to employers and employees. Directly comparable to Responsage as a B2B employee-benefits provider targeting HR departments of French enterprises with recurring subscription revenue.
- Workplace Options (TELUS Health): Global Employee Assistance Program leader serving multinational employers with counseling, work-life, and wellbeing services. Direct competitor in the EAP category with comparable subscription-based service model and similar HR-department buyer.
- CuraLinc Healthcare: US-based EAP provider offering counseling, mental health, and wellbeing services to enterprise clients. Directly comparable in EAP specialization, subscription model, and HR-department buyer.
- Espyr: US-based EAP provider serving employer clients with counseling, wellbeing, and work-life services. Comparable in EAP service scope, subscription business model, and HR-department go-to-market.
Broad incumbents
- ComPsych: One of the world's largest EAP providers with comprehensive employee support services across counseling, legal, financial, and work-life. Comparable as a broad incumbent offering overlapping capabilities but at significantly larger scale than Responsage.
- Optum: Health services platform owned by UnitedHealth Group offering EAP, behavioral health, and broader health benefits. Comparable as broad incumbent competing for HR-department budget via integrated health benefit bundles.
Emerging players
- Bloom at Work: French corporate wellbeing platform for HR teams offering content, workshops, and engagement tools. Comparable in the French HR-wellbeing category though focused on engagement/content vs Responsage's externalized social work expertise.
- Shine: French employee wellbeing and mental health platform combining professional support and digital services for HR and employees. Comparable in HR-wellbeing space targeting French employers with mental health and EAP-related offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Responsibility social profiles
Digital presenceResponsibility compliance and trust
Trust signalCompliance6 records
Responsibility financial estimates
Financial estimateRevenue estimate
Valuation estimate
Responsibility leadership team
Management profileNumber of profiles
Profiles5 records
Responsibility subsidiaries and ownership
Company hierarchySubsidiaries1 record
Responsibility funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Responsibility M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Responsibility
What does Responsibility do?
Responsage operates a B2B Employee Assistance Program that delivers outsourced social support, psychological assistance, legal aid, HR advisory and psychosocial risk prevention services to enterprise clients in France. Employers subscribe on a multi-year basis and offer the service to their employees through a secure Beneficiary Portal, mobile application and dedicated social-worker team. The platform is backed by a proprietary database of 70,000+ verified social contacts and AI-augmented case-management tooling, with optional prevention modules such as Logi'Secours emergency housing and the Fresque des Salariés Aidants workshop.
Is Responsibility a public or private company?
Responsibility is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Responsibility founded?
Responsibility was founded in 2013. It employs 11 to 50 people.
Where is Responsibility based?
Responsibility is headquartered in Montrouge, France, in the Europe region.
How does Responsibility make money?
Two revenue lines are on record. Employee Assistance Program (EAP) Subscription is the primary driver. The others are training Services.
Who are Responsibility's main competitors?
Direct peers on record are ALAN, Workplace Options (TELUS Health), CuraLinc Healthcare and Espyr. Broad incumbents are ComPsych and Optum. Emerging players are Bloom at Work and Shine.
Does Responsibility have an API?
No public API is recorded for Responsibility.
What industry is Responsibility in?
Responsibility's product category is Employee Assistance Program (EAP). Its primary akta.pro industry code is HLADAKAJ, Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation), with a secondary code of HSABAGAI, Respite Care for Adults with Disabilities / Special Needs. Its NAICS code is 62412 and its SIC code is 8300.