Hospice of the North Country

What Hospice of the North Country does

Hospice of the North Country is a 501(c)(3) nonprofit hospice provider founded in 1992, delivering end-of-life care to residents of Clinton and Franklin Counties in upstate New York from two office locations in Plattsburgh and Malone. Its core service offering is an interdisciplinary hospice care model combining skilled nursing, social work, spiritual care, volunteer companionship, and bereavement support (extended 13 months post-death), with care delivered at home, in nursing homes, or other facilities for patients with life-limiting illnesses such as cancer, heart disease, Alzheimer's, and respiratory disease. The organization employs an interdisciplinary clinical team consisting of registered nurses (RNs and LPN), licensed social workers, a chaplain, and trained volunteers; headcount sits in the 11-50 range.

The business model blends federally-regulated reimbursement with community-based fundraising. Most clinical services are covered by Medicare, Medicaid, Veterans Benefits, and most private insurance plans, resulting in little to no out-of-pocket cost to families; coverage spans medical care, hospice-related medications, durable medical equipment, and 24-hour on-call nursing. Revenue is supplemented by charitable contributions and a recurring calendar of community fundraising events (golf and pickleball tournaments, 5K runs, concerts, motorcycle runs, memorial candle displays) that double as donor engagement mechanisms. Patient acquisition runs through two parallel channels: referrals from physicians, hospitals, and nursing homes across both counties, and direct self-referrals from patients and families, with no physician referral required for an initial clinical assessment.

There is no proprietary technology platform underlying the care delivery model; service differentiation rests on the interdisciplinary team structure, no-referral-needed assessments, early-referral philosophy, and quality outcomes validated by consecutive Hospice CAHPS Honors Elite Awards (2022, 2024, 2025). The organization holds no patents or technology certifications and operates without an AI or ML layer, relying on standard CMS infrastructure for its digital presence. Governance is led by CEO Natalie Whitehurst with a C-suite comprising a CFO and functional directors overseeing patient services, development/communications, volunteers, and bereavement/social work.

Name

Hospice of the North Country

Legal name

Hospice of the North Country

Website

https://hospicenc.org

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Hospice of the North Country is a 501(c)(3) nonprofit founded in 1992 that delivers end-of-life hospice care to residents of Clinton and Franklin Counties, New York, through an interdisciplinary team of nurses, social workers, chaplains, and volunteers across two office locations.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Home Hospice (Routine Home Care) (HLADAHAA)

akta.pro secondary industries

Hospice Care in Assisted Living / Residential Care Facilities (HLADAHAE), Hospice Care in Nursing Facilities (SNF/NH Hospice) (HLADAHAD), Home Hospice Agencies (HLAFAEAC), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), Hospice & Palliative Respite Care (HSABAGAG)

Keywords

• Hospice care services
• End-of-life care
• Palliative nursing
• Bereavement support
• Community hospice nonprofit

Headquarters

HQ city

Plattsburgh

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Charitable Donations and Fundraising: As a 501(c)(3) nonprofit organization, Hospice of the North Country relies on charitable contributions from individuals, families, corporations, and the community. Annual fundraising campaigns include direct mail, online appeals, and special events such as golf tournaments, concerts, pickleball tournaments, 5K runs, shuffleboard tournaments, and memorial candle sales.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Hospice of the North Country delivers interdisciplinary end-of-life hospice care to patients with life-limiting illnesses and their families across Clinton and Franklin Counties in New York. Services are provided wherever the patient calls home and encompass pain and symptom management, professional nursing visits, medical supplies and medications, 24-hour on-call support, emotional and spiritual care, volunteer companionship, community resource navigation, and bereavement support for thirteen months following a death.

Product overview

Hospice of the North Country is a hospice care service organization providing end-of-life care services in Clinton and Franklin Counties, New York. The organization operates two office locations (Plattsburgh and Malone) and delivers care through an interdisciplinary team consisting of nurses, LPNs, social workers, a chaplain, and trained volunteers. Core services include Pain & Symptom Management, Professional Nursing Visits, Volunteer Support Services, Medical Supplies & Medications, 24-Hour On-Call Support, Emotional & Spiritual Support, Community Resources Assistance, and Bereavement Services (13 months). The organization also offers No Referral Needed assessments for individuals seeking information about hospice care, and provides Patient Referral Services for healthcare providers.

Differentiator

Problem solved

Functional benefit

Products and services

• Pain & Symptom Management Pain and symptom management services to keep hospice patients comfortable throughout their end-of-life care journey, delivered as part of the interdisciplinary care plan.
• Professional Nursing Visits At-home nursing visits delivered by registered nurses to hospice patients, providing medical care and clinical monitoring in the patient's place of residence.
• 24-Hour On-Call Nursing Support Round-the-clock on-call nursing support available to all hospice patients and families for emergencies and after-hours clinical needs.
• Medical Supplies and Medications Provision of all medical supplies and medications related to the patient's hospice diagnosis as part of the care plan.
• Volunteer Support Services Trained volunteers provide companionship, emotional support, and practical assistance to hospice patients and their families.
• Emotional and Spiritual Support Emotional and spiritual support services addressing the psychosocial and spiritual needs of hospice patients and their families, delivered through social workers and a chaplain.
• Community Resources Assistance Assistance finding and accessing community resources for hospice patients and families during end-of-life care.
• Bereavement Services Grief and bereavement support provided to family and friends for thirteen months after the death of their loved one.
• No Referral Needed Clinical Assessment No physician referral required for an initial assessment; a clinician can meet with patients or loved ones to discuss concerns and provide answers about hospice care options.
• Patient Referral Services for Healthcare Providers Referral services assisting healthcare partners in transitioning eligible patients to hospice care, including MOLST completion support, end-of-life conversations, no-obligation informational meetings, and admission nurse scheduling.

Quantifiable outcome

• Bereavement support provided to families for 13 months after the death of a loved one.
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered minor and core.

• Adirondack Riders Motorcycle ClubminorGTM or Marketing Partner · 1 January 2024The Adirondack Riders Motorcycle Club has organized the annual George & Doris Gebo Memorial Motorcycle Run for over 30 years, with all proceeds benefiting Hospice of the North Country.
• Roberts Sports of Malone LLCminorGTM or Marketing Partner · 1 January 2023Roberts Sports of Malone LLC organized a Seadoo Switch raffle to benefit Hospice of the North Country, raising $11,000 in 2023. The business provided the raffle prize and sold tickets at their location.
• St. Regis Falls Sportsmen's ClubminorGTM or Marketing Partner · 1 January 2023The St. Regis Falls Sportsmen's Club hosted the Gary Howe Shuffleboard Tournament fundraiser benefiting Hospice of the North Country, which has raised over $6,700 in its 10th annual event.
• Vesco Ridge VinyardsminorGTM or Marketing Partner · 1 January 2023Vesco Ridge Vinyards organized a Run for Wine 5K fundraiser culminating in a $2,010 donation to Hospice of the North Country, demonstrating community partnership in supporting end-of-life care.
• Prairie's OrchardminorGTM or Marketing Partner · 1 January 2023Prairie's Orchard provided hayrides and donated proceeds to Hospice of the North Country. Additionally partnered with Logan's Bakery to sell dog treats with earnings contributed to the organization.
• Frankie & The MoonlightersminorGTM or Marketing Partner · 1 January 2023The North Country-based band Frankie & The Moonlighters performs at Melodies & Memories benefit concerts to raise funds for hospice care. The band's lead singer's family received hospice care, creating a personal connection.
• Alice Hyde Rehabilitation / Alice Hyde Medical CenterminorGTM or Marketing PartnerAlice Hyde Medical Center Rehabilitation staff organize the annual Spooky Strides 5K fundraiser benefiting Hospice of the North Country. The event is hosted at the Alice Hyde facility, with proceeds supporting hospice services. The organizations share a community health mission.
• HEALTHCAREfirstcoreTechnology or IntegrationHEALTHCAREfirst is a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies. The organization evaluates hospice agencies on CAHPS survey metrics and awards Hospice CAHPS Honors Elite recognition to top-performing hospices including Hospice of the North Country.
• Area Healthcare Providers (Physicians, Hospitals, Nursing Homes)coreChannel Partner/ Reseller/ DistributorHealthcare providers in Clinton and Franklin Counties serve as the primary referral source for hospice admissions. The organization facilitates the referral process with simplified documentation and welcomes providers to discuss patient eligibility and hospice options.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• LHC Group: Large national home health and hospice provider (now part of UnitedHealth Group's Optum). Comparable in hospice service delivery but operates with materially greater scale and geographic reach.
• Amedisys: Large publicly-traded home health and hospice operator (now part of Optum/UnitedHealth Group). Provides hospice services nationwide with significantly greater scale and integrated care delivery capabilities.
• Compassus: National hospice, palliative care, and home health provider with operations across multiple states. Broad incumbent peer offering similar interdisciplinary hospice services at significantly greater scale.
• VITAS Healthcare: Largest hospice provider in the United States (a division of Chemed Corp). Operates a broad national network of hospice programs across multiple states with significantly greater scale, infrastructure, and clinical capacity than Hospice of the North Country.
• Encompass Health: National post-acute care provider with home health and hospice segments. Operates as a broad incumbent across many states with materially larger scale than a regional nonprofit hospice.
• Heartland Hospice (CenterWell Hospice): National hospice provider (part of CenterWell/Humana) operating across many states. Comparable hospice service model with substantially larger infrastructure and payor relationships.
• Gentiva: National hospice and home health provider operating across many states. Comparable in core hospice service delivery but at substantially greater scale and geographic breadth than the subject company.

Regional players

• HCR Home Care: Regional home health and hospice provider based in upstate New York. Comparable mission and overlapping New York service geography, but with a broader regional footprint and mix of home health and hospice services.

Direct peers

• Hospice of the Champlain Valley: Community-based nonprofit hospice serving the adjacent Lake Champlain region of Vermont. Highly comparable as a similarly sized, community-funded hospice provider delivering home and facility-based hospice care to a rural population with a comparable reimbursement and fundraising model.
• High Peaks Hospice: Nonprofit hospice serving the Adirondack/North Country region of New York. Direct peer with overlapping rural service area, comparable mission, and similar reliance on Medicare reimbursement and community donations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/hospiceofthenc
• Facebookfacebook.com/hospiceofthenorthcountry
• LinkedInlinkedin.com/company/north-country-hospice-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hospice of the North Country