What Encore Community Services does

Encore Community Services is a New York City-based nonprofit organization founded in 1977 that supports older adults to live independent and dignified lives. The organization operates three physical facilities in Midtown Manhattan: the Aging Through the Arts Center (headquarters at 239 West 49th Street), The Encore West Residence & Lifelong Learning Center, and The Encore 49 Residence. Across these facilities, Encore delivers nine interconnected service programs: Older Adult Centers, In-Person Meals, Home Delivered Meals, Case Management, Friendly Visiting, 24/7 Warm Line Support, Affordable & Supportive Housing, Financial Wellness, and Age Friendly Community Partnership. All services are provided free of charge to eligible older New Yorkers, with the organization funded through donations, NYC government funding, and fundraising initiatives.

The organization's business model is a nonprofit social services model with no pricing structure for end users. Revenue is generated through donations, NYC government contracts (notably for nutrition programs), and fundraising events such as the Meal Delivery Challenge and the Talent is Timeless performing arts competition. Encore has built a partnership ecosystem that extends its capabilities without internal expansion: Fountain House staffs the 24/7 Warm Line, Catholic Charities supports holiday nutrition distribution, and Channel THIRTEEN provides media coverage. The organization employs 51-100 staff and operates in a single geographic market (New York City), with multilingual service delivery in English, Spanish, and Chinese reflecting its commitment to language accessibility across the diverse senior populations it serves. The technology stack is minimal, consisting primarily of a multilingual WordPress website, email newsletters via Constant Contact, and standard social media presence across five platforms.

Name

Encore Community Services

Legal name

Encore Community Services

Website

https://encorecommunityservices.org

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

51–100 employees

Short description

Encore Community Services is a New York City nonprofit founded in 1977 that provides free meals, affordable housing, case management, and 24/7 warm line support to enable older New Yorkers to live independent and dignified lives.

Ownership category

akta.pro rank

Product category

Senior Social Services (Nonprofit)

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community-Based Senior Centers with Adult Day Services (HLADAIAJ)

akta.pro secondary industries

Elder Services & Aging Support (BPAGAEAF), Independent Living Community Ancillary Services (Dining/Transportation/Wellness Programs) (HLADAAAI)

Keywords

• Senior social services
• Nonprofit elderly care
• Home delivered meals
• Affordable senior housing
• Community aging programs

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Others

Distribution channels4 records

Marketing channels5 records

Core offering

Encore Community Services is a nonprofit organization that provides a unified portfolio of programs to help older adults in New York City live independent and dignified lives. The organization operates three physical facilities (Aging Through the Arts Center, The Encore West Residence & Lifelong Learning Center, and The Encore 49 Residence) and delivers nine interconnected service programs, including Older Adult Centers, In-Person Meals, Home Delivered Meals, Case Management, Friendly Visiting, 24/7 Warm Line Support, Affordable & Supportive Housing, Financial Wellness, and Age Friendly Community Partnership. All services are provided free of charge to eligible older New Yorkers.

Product overview

Encore Community Services is a non-profit social services organization that provides a unified portfolio of caring and quality programs to help older adults live independent and dignified lives. The organization operates three physical facilities (Aging Through the Arts Center, The Encore West Residence & Lifelong Learning Center, and The Encore 49 Residence) offering nine interconnected service programs including Older Adult Centers, In-Person Meals, Home Delivered Meals, Case Management, Friendly Visiting, 24/7 Warm Line Support, Affordable & Supportive Housing, Financial Wellness, and Age Friendly Community Partnership. These services are designed to address the comprehensive needs of older New Yorkers, from daily nutrition and social engagement to housing and emotional support.

Differentiator

Problem solved

Functional benefit

Products and services

• Older Adult Centers Community centers providing daily engaging activities that promote wellness, learning, and joyful connections for older adults in New York City.
• In-Person Meals Nutritious meals served daily at community centers, fostering community and reducing social isolation among older adults.
• Home Delivered Meals Nutritious meals delivered daily to homebound seniors, helping them stay healthy and independent in their own homes.
• Case Management Compassionate care management services helping seniors stay independent with access to essential services and support.
• Friendly Visiting Weekly visits from trained volunteers building lasting friendships to reduce isolation and provide companionship for seniors.
• 24/7 Warm Line Support Free 24/7 non-emergency phone service providing emotional support, listening assistance, and connections to community resources including housing and nutrition programs. Staffed by partner Fountain House.
• Affordable & Supportive Housing Safe, affordable housing helping older adults thrive in supportive communities across The Encore West Residence and The Encore 49 Residence in New York.
• Financial Wellness Financial guidance and counseling services empowering seniors for secure, independent living.
• Age Friendly Community Partnership Collaborative partnerships creating age-friendly communities where older adults feel connected and supported.

Quantifiable outcome

• Fighting hunger and isolation among older adults

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• Fountain HousecoreStrategic or Co-development PartnerFountain House staffs the Encore 24/7 Warm Line Support, a free non-emergency phone service for community members. Trained staff provide emotional support, answer questions, and connect callers to appropriate services such as housing, nutrition programs, and other community resources.
• Catholic CharitiesminorStrategic or Co-development PartnerEncore and Catholic Charities partner to distribute turkeys to older New Yorkers for the holiday season, supporting nutrition and community connection.
• Channel THIRTEEN (THIRTEEN PBS)minorGTM or Marketing PartnerChannel THIRTEEN featured Encore's home-delivered meals program in a video segment, providing media coverage and visibility for the organization's nutrition services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Jewish Association Serving the Aging (JASA): Largest NYC-based nonprofit providing integrated services for older adults—including meals, housing, case management, and senior centers—directly comparable to Encore's portfolio and NYC footprint.
• Selfhelp Community Services: NYC nonprofit offering home care, senior housing, and social services to older adults, including Holocaust survivors; overlaps heavily with Encore on case management, housing, and meal programs.
• DOROT: NYC nonprofit serving older adults through friendly visiting, intergenerational programs, and case management; close analog to Encore's Friendly Visiting and warm-line offerings.
• Citymeals on Wheels: NYC nonprofit dedicated to providing home-delivered meals to homebound elderly—directly overlapping Encore's Home Delivered Meals program and serving the same NYC senior population.
• New York Foundation for Senior Citizens (NYFSC): NYC nonprofit providing senior services including housing, case management, and home-delivered meals; overlaps directly with Encore's housing, case management, and meal services.
• Carter Burden Network: NYC-based nonprofit serving older adults through senior centers, meals, and social services in Manhattan; highly comparable to Encore's senior center and in-person meal model.
• Project FIND: NYC nonprofit operating affordable senior housing and senior centers, comparable to Encore's Encore West and Encore 49 residences plus ATAC senior center program.

Regional players

• LiveOn NY: NYC-based advocacy coalition and service network for older adults, overlapping with Encore in elder services policy, advocacy, and community partnerships across the city.
• Goddard Riverside Community Center: Upper West Side NYC community center providing senior services, housing, and support; comparable on senior service breadth and Manhattan service geography.

Emerging players

• Older Adults Technology Services (OATS): NYC nonprofit providing technology training and digital inclusion for older adults; adjacent comparison point for the digital and digital-literacy dimension of senior services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/EncoreCommServ
• YouTubeyoutube.com/encorecommunityservicesnewyork
• Facebookfacebook.com/EncoreCommunityServices
• LinkedInlinkedin.com/company/encorenyc
• Instagraminstagram.com/encorecommunityservices

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Encore Community Services