Visualware
Visualware is a private network performance assessment company founded in 2001 that provides hardware, software, and cloud solutions for measuring VoIP, video, bandwidth, and connection quality. It serves telecommunications carriers, unified communications providers, and large enterprises globally.
- Company typePrivate
- Founded2001
- HeadquartersTurlock, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Visualware does
Visualware is a privately-held network application and performance management assessment company founded in 2001 by Henry Harris and Julian Palmer, headquartered in Sarasota, Florida, and incorporated in Delaware. The company has developed a portfolio of products centered on MyConnection Server (MCS), an enterprise network performance assessment platform built on a three-tier architecture: a central management server, distributed satellite endpoints (deployed as solid-state Access Series hardware appliances with no OS and no executables, or as software agents on Windows, Linux, Mac, Raspberry Pi, and mobile), and browser-based testing through the BCS (Browser Connection Service) utility. MCS measures network quality metrics including jitter, packet loss, latency, MOS scores, SIP response times, bandwidth quality via RFC 6349 TCP testing, connection capacity through UDP ramp testing, port availability, and bidirectional traceroute discovery.
Visualware serves enterprise customers across telecommunications carriers, unified communications providers, government agencies, energy companies, healthcare organizations, and financial services firms. The named customer base includes Zoom, Boeing, Vodafone, RingCentral, British Telecom, Five9, Genesys, Vonage, Avaya, Mitel, Schlumberger, Vulcan, ServiceTitan, MCM Telecom, BullsEye Telecom, Kerauno, the US Department of the Treasury, the US Department of State, and the US Patent and Trademark Office. The company generates revenue through software licenses (Business and Enterprise editions with multi-year terms and on-premise or hosted deployment), hardware sales of purpose-built Access Series appliances manufactured in the USA, cloud/hosted services, and support subscriptions. Pricing is quote-based and not publicly disclosed, with a 24-hour sales response commitment.
The go-to-market combines direct enterprise sales with product-led growth through free trial downloads, live browser-based demos, and self-serve evaluation; the BCS utility is offered as a freemium download to drive client-side testing adoption. Visualware has remained self-funded and organically grown over more than two decades without disclosed external institutional investment or private equity backing, with founders retaining independent ownership. The company maintains GDPR and CCPA compliance certifications. Recent product activity includes MCS v11.4c (April 2026), BCS v5.6.9 (March 2026), and BCS v5.6.8 (February 2026), alongside pending trademark filings for new product brands including NetQCheck, AuthentiShield, CallerIP, and InboxGuardian.
Visualware firmographics
Firmographics- Name
- Visualware
- Legal name
- Visualware, Inc.
- Website
- https://visualware.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Visualware is a private network performance assessment company founded in 2001 that provides hardware, software, and cloud solutions for measuring VoIP, video, bandwidth, and connection quality. It serves telecommunications carriers, unified communications providers, and large enterprises globally.
- Ownership category
- akta.pro rank
Visualware industry classification
Industry- Product category
- Network Performance Assessment Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Fault & Performance Monitoring (SNMP/Telemetry/APM for Networks) (HDAFAMAA)
- akta.pro secondary industry
- Network Architecture & Design Services (BPAEAEAA)
Keywords
Where Visualware is headquartered
LocationHeadquarters
- HQ city
- Turlock
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Visualware business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Software Licenses (MyConnection Server): Enterprise network assessment software licenses. Business and Enterprise editions available with on-premise or hosted deployment options. Optional SQL externalization and multi-year terms. No automatic renewal - licenses expire at end of term unless renewed.
- Hardware Appliances (Access Series): Purpose-built hardware products for network testing including 1U rack-mount appliances and portable field devices. Proudly Made in the USA. Each port includes a Satellite Server license.
- Cloud Services: Hosted MyConnection Server cloud solution options. Cloud services provisioned via Orders with non-exclusive, non-transferable, worldwide licenses.
- Support Services: Support services including maintenance renewals, firmware requests, and technical support. 24-hour response time for support requests.
- BCS Utility: Free utility for accurate browser-based network testing. Used in conjunction with MyConnection Server for client-side testing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Flexible licensing with Business and Enterprise editions |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Visualware product offering
Product offeringCore offering
Visualware develops and sells MyConnection Server, an enterprise network application and performance assessment platform that uses a three-tier architecture (central server, distributed satellite endpoints, and browser-based client testing) to measure VoIP/video quality (jitter, packet loss, MOS, SIP response), bandwidth quality (RFC 6349 TCP testing), connection capacity (UDP ramp testing), port availability, and traceroute performance. The company also offers the BCS (Browser Connection Service) client utility and Access Series solid-state hardware appliances for on-premise deployment.
Product overview
Visualware offers a portfolio of network application and performance management assessment products centered on the MyConnection Server platform. The flagship MyConnection Server is a three-tier enterprise platform combining a central management server, distributed Network Connection Satellite (NCS) endpoints (available as hardware appliances or software agents), and browser-based client testing via the BCS utility. MyConnection Server provides unified testing for VoIP/video quality, bandwidth quality (RFC 6349 TCP testing), connection capacity (UDP ramp testing), port availability, traceroute discovery, and automated scheduled testing. The BCS (Browser Connection Speed) utility is a lightweight cross-platform client that enables accurate VoIP, capacity, route, and firewall testing that browser-only tests cannot perform. Hardware options include the Access Series solid-state appliances (1U rack-mount up to 16 ports, portable field devices) and Raspberry Pi-compatible satellite software. The company also holds trademarks on NetQCheck and VisualRoute as part of its product family.
Differentiator
Problem solved
Functional benefit
Brands
- MyConnection Server: Flagship network assessment platform that delivers solutions to assess risks of trusting applications to the cloud and ensures digital experience of customers is flawless. Tests VoIP, video, bandwidth, and network connections.
- Visualware BCS
Products and services
- MyConnection Server Enterprise network application and performance assessment platform that uses a three-tier architecture (central server, satellite endpoints, browser-based testing) to measure VoIP/video quality, bandwidth quality, connection capacity, port availability, and traceroute performance. Available in Business and Enterprise editions with on-premise or hosted deployment.
- Visualware BCS (Browser Connection Service) Lightweight native cross-platform client utility (Windows, macOS, Linux) that enables accurate VoIP, capacity, route, and firewall testing from any browser. Required for UDP testing since browsers cannot send or receive UDP packets directly.
- Access Series Hardware Appliances (Network Connection Satellites) Purpose-built solid-state hardware appliances for distributed network testing, with no OS, no file system, and no executables. Available as 1U rack-mount units (up to 16 ports with load balancing and redundancy) for data centers and portable devices for field and remote testing. Each port includes a Satellite Server license.
- Visualware Cloud / Hosted MyConnection Server Cloud-hosted deployment option for MyConnection Server for organizations preferring not to deploy on-premise. Cloud services are provisioned via Orders with non-exclusive, non-transferable, worldwide licenses.
- NetQCheck Trademarked network assessment product within the Visualware portfolio.
- VisualRoute Trademarked product for network route analysis and visualization within the Visualware portfolio.
Quantifiable outcome
- Jitter spikes that speed tests never detect can cause choppy audio and frozen video
- +3 more outcomes
Companies that use Visualware
Customer profileNamed customers17 records
Segments9 records
Ideal customer profiles5 records
Visualware technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature9 records
Visualware partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights4 records
Visualware competitors and assessment
Company assessmentDirect peers
- Catchpoint: Direct competitor offering synthetic end-user experience and network monitoring across web, API, and infrastructure — closely comparable to MyConnection Server's real-user and satellite-based network assessment.
- ThousandEyes (Cisco): Network visibility and digital experience monitoring platform (now part of Cisco) competing directly with MCS on VoIP quality, internet path visibility, and SaaS/UC reachability.
- Cyara: Customer experience assurance platform with strong VoIP/contact-center testing roots (including legacy Empirix assets) that overlaps heavily with Visualware's VoIP/video quality and MOS testing portfolio.
- Apica Systems: Synthetic monitoring and load-testing vendor that addresses network and application performance from the end-user perspective — directly comparable to MCS satellite/browser testing model.
Broad incumbents
- SolarWinds: Broad IT/network and systems monitoring suite (incl. SolarWinds NPM, Pingdom) covering bandwidth, VoIP, and path performance — overlaps with MCS but as part of a much wider management portfolio.
- NetScout Systems: Service assurance and network performance management vendor (nGenius, OBS) addressing carrier and enterprise VoIP/UC quality — adjacent incumbent competing for similar telecom and large-enterprise budgets.
- Datadog: Cloud-scale observability and APM platform whose Synthetic Monitoring and Network Performance modules go head-to-head with MyConnection Server in mid-market and enterprise deals.
- Cisco AppDynamics: Broad APM and digital experience monitoring suite from Cisco that bundles network and SaaS-path visibility (reinforced by ThousandEyes) into enterprise observability contracts competing with Visualware's UC/telco accounts.
- Dynatrace: Enterprise observability and APM platform with synthetic and real-user monitoring that competes for digital experience and network-quality budgets that Visualware targets.
- Spirent Communications: Network test, measurement, and assurance incumbent serving carriers and vendors; its Lifecycle Service Assurance and Active Testing lines offer alternatives to Visualware's satellite-based performance assessment for telecom buyers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Visualware social profiles
Digital presenceVisualware compliance and trust
Trust signalCompliance2 records
Visualware financial estimates
Financial estimateRevenue estimate
Valuation estimate
Visualware leadership team
Management profileNumber of profiles
Profiles3 records
Visualware funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Visualware M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Visualware
What does Visualware do?
Visualware develops and sells MyConnection Server, an enterprise network application and performance assessment platform that uses a three-tier architecture (central server, distributed satellite endpoints, and browser-based client testing) to measure VoIP/video quality (jitter, packet loss, MOS, SIP response), bandwidth quality (RFC 6349 TCP testing), connection capacity (UDP ramp testing), port availability, and traceroute performance. The company also offers the BCS (Browser Connection Service) client utility and Access Series solid-state hardware appliances for on-premise deployment.
Is Visualware a public or private company?
Visualware is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Visualware founded?
Visualware was founded in 2001. It employs 1 to 10 people.
Where is Visualware based?
Visualware is headquartered in Turlock, United States, in the North America region.
How does Visualware make money?
Five revenue lines are on record. Software Licenses (MyConnection Server) is the primary driver. The others are hardware Appliances (Access Series), cloud Services, support Services and BCS Utility.
Who are Visualware's main competitors?
Direct peers on record are Catchpoint, ThousandEyes (Cisco), Cyara and Apica Systems. Broad incumbents are SolarWinds, NetScout Systems, Datadog, Cisco AppDynamics, Dynatrace and Spirent Communications.
Does Visualware have an API?
No public API is recorded for Visualware.
What industry is Visualware in?
Visualware's product category is Network Performance Assessment Software. Its primary akta.pro industry code is HDAFAMAA, Fault & Performance Monitoring (SNMP/Telemetry/APM for Networks), with a secondary code of BPAEAEAA, Network Architecture & Design Services. Its NAICS code is 54151 and its SIC code is 7370.