Level II

What Level II does

Level II, Inc. is a privately held Washington corporation founded in 1979 that supplies mission-critical interactive computer systems to U.S. public safety agencies, including police, fire, and EMS organizations. Its product family centers on four integrated offerings: MAGUS, a fifth-generation message switch for secure digital communication networks that handles protocol translation, transaction management, and scaling from a few messages per hour to hundreds per second; The Journal, an intelligent archival application for transaction-oriented data with Boolean/wildcard search and ad hoc reporting via Crystal Reports and ODBC/SQL Server; a Computer-Aided Dispatch (CAD) System with GIS identification of more than 25 services per location, multi-jurisdiction pursuit support, and automated call distribution; and MDC Support, a wireless field-unit communications module that controls approximately 3,000 Mobile Digital Computers via MAGUS RF switches using CDPD, Mobitex, and IEEE 802.11b protocols. All applications run on physically fault-tolerant COTS platforms modified per customer, with reported mean availability exceeding 99.99%, zero failover time, and zero recovery time for component replacement.

The company monetizes through a mix of one-time perpetual software licenses (e.g., approximately $627,000 for a primary-node MAGUS license, $752,000 for an active backup node, and $29,170 for The Journal primary node), recurring annual maintenance contracts offered in Standard and Premium 24x7 tiers (roughly $140,000–$280,000 per year for a fully licensed MAGUS primary node), and ancillary professional services for installation ($3,500 per node) and Train-the-Trainer training ($5,200–$7,800 per class). Pricing is published on the company website, with multi-year discounts of 3% (two-year) and 5% (three-year). Distribution is direct-sales only to government buyers within the United States; no channel partners, resellers, or institutional investors are referenced. The company operates a small team (11–50 employees) from a single Tukwila, WA headquarters and has retained the same product-line architecture since MAGUS entered service in November 1999 controlling a 37-agency California CLETS regional system.

Name

Level II

Legal name

Public Safety Systems - Level II, Inc.

Website

https://leveltwo.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

Level II, Inc. provides mission-critical interactive computer systems—message switching, intelligent archival, CAD, and mobile field communications—to U.S. public safety agencies, operating on fault-tolerant COTS platforms with 99.99%+ availability since 1979.

Ownership category

akta.pro rank

Headquarters

HQ city

Tukwila

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations

Revenue model

1. Product Licenses: One-time product license fees for MAGUS, The Journal, and related products. Licenses are available for Single/Primary Node, Backup passive Node, or Backup active Node configurations. Includes client licenses ranging from hundreds to thousands.
2. Annual Maintenance-Support: Annual recurring maintenance and support contracts. Two tiers available: Standard (during Principle Period of Maintenance, Monday-Friday) and Premium (24x7 support with product updates and DOJ CLET transaction updates). Multi-year discounts of 3% for 2-year and 5% for 3-year commitments.
3. Professional Services: Installation services for MAGUS and Journal products (single-node, primary node, backup nodes, cohoused configurations). On-site Train-the-Trainer training classes for administrators and users.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Level II provides mission-critical interactive computer systems for public safety agencies, including law enforcement, fire, and emergency medical services. Its product line encompasses the MAGUS message switch, The Journal archival system, a Computer-Aided Dispatch (CAD) system, and Mobile Data Computer (MDC) wireless support, all built on commercial off-the-shelf (COTS) hardware modified to customer requirements.

Product overview

Level II provides a modular suite of mission-critical public safety systems for law enforcement, fire, and EMS agencies. The core portfolio consists of four integrated products: MAGUS (fifth-generation secure digital message switch), The Journal (intelligent archival application), CAD System (Computer Aided Dispatch with GIS capabilities), and MDC Support (wireless field unit communications via MAGUS RF). These products are designed to work together as an integrated ecosystem—the MAGUS message switch serves as the central hub connecting field units, dispatch centers, and archives. The systems operate on fault-tolerant COTS platforms with 99.99% availability, zero failover time, and zero recovery time. Founded in 1979, Level II has provided public safety computer systems to agencies nationwide for nearly five decades.

Differentiator

Problem solved

Functional benefit

Brands

• MAGUS: Fifth generation message switch system for secure digital communication networks, providing protocol translation, transaction management, and network performance reporting for public safety agencies.
• The Journal
• CAD System
• MDC Support

Products and services

• MAGUS

Quantifiable outcome

• Mean availability exceeds 99.99 percent
• +3 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Scale indicators5 records

Recent moves4 records

Expansion highlights2 records

Direct peers

• Spillman Technologies (Motorola Solutions): Provides integrated public safety software (CAD, RMS, mobile data, analytics) primarily to sheriff's offices and small-to-mid police agencies. Closely comparable in scale and customer base to Level II, now backed by Motorola Solutions' resources.
• Caliber Public Safety: Public safety software vendor offering CAD, RMS, mobile, and field reporting for smaller and mid-sized agencies. Comparable scale and customer profile to Level II, with overlapping CAD and field communications functionality.
• CentralSquare Technologies: Pure-play public safety and ERP software provider (formed from TriTech, Zuercher, Superion, Aptegy). Sells CAD, RMS, and mobile solutions to similar police/fire/EMS customers with a sales-led motion and government focus comparable to Level II's.
• Southern Software: Provides public safety records management, CAD, mobile data, and jail management software to U.S. agencies. Highly comparable as a niche, sales-led vendor focused on sheriff's offices and police departments of similar size to Level II's customer base.
• Zuercher Technologies (CentralSquare): CAD, RMS, and jail management software vendor for public safety, now part of CentralSquare. Sells into the same law enforcement and 911 dispatch market as Level II, with overlapping CAD and mobile dispatch capabilities.

Broad incumbents

• Tyler Technologies: Provides public safety software suites (New World Enterprise CAD, Brazos RMS) to law enforcement agencies. Directly comparable end customer (police/fire/EMS) and overlapping CAD/records capability, with a much broader government-software portfolio.
• Motorola Solutions: Dominant incumbent in public safety communications, CAD, and records management (CommandCentral, PremierOne). Overlaps with Level II across message switching, CAD, and MDC/wireless field unit offerings, but at vastly larger scale and broader portfolio.
• Hexagon Safety, Infrastructure & Geospatial: Through its Intergraph division, provides CAD, mobile dispatch, and public safety GIS solutions (HxGN OnCall). Comparable in CAD, GIS, and multi-agency dispatch functionality, and competes for the same agency RFPs as Level II.

Emerging players

• Mark43: Cloud-native public safety platform (CAD, RMS, analytics) sold to U.S. law enforcement agencies. Targets the same customer base as Level II but competes via a modern SaaS architecture and is actively displacing legacy CAD systems.
• Axon: Public safety technology company expanding from body cameras and Tasers into CAD, RMS, and digital evidence management. Increasingly overlaps with Level II's agency footprint, especially in evidence archiving and field reporting workflows.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Level II