PetAir UK
PetAir UK is a UK-based, DEFRA- and IATA-accredited pet relocation service (founded 2005) that manages end-to-end international pet transport across 300+ destinations for individual owners, corporate relocations, and military postings, operating since 2021 within the IVC Evidensia veterinary group.
- Company typePrivate
- Founded2005
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
What PetAir UK does
PetAir UK (legal entity Petair Limited) is a UK-headquartered pet relocation and travel service provider founded in 2005, operating from Dorset with an additional operational presence at Manchester Airport since July 2025. The company manages end-to-end international pet transport for individual owners, holidaymakers, corporate relocations, and military postings, covering collection, IATA-compliant crating, documentation, flight bookings, customs clearance, and reunion across 300+ global destinations. Core products are organized into three tiers: Traveller (entry-level), Premium (all-inclusive, including 24/7 vet access and CareTags tracking), and Superior (in-cabin private jet via K9 Jets partnership), supplemented by Fast Track expedited service, Early Bird discounts, flexible payment plans, and a 2025 Price Match Guarantee. Operational technology centers on IATA LAR-compliant crates, temperature-controlled cargo holds, bespoke travel cabins hand-built at the Dorset workshop, and CareTags IoT tracking rather than AI systems.
PetAir's business model is professional services, quote-based and tiered, with revenue generated per shipment. Distribution combines direct sales via UK phone lines and web quote forms, a corporate partnership program (relocation companies and corporate HR), and partnerships with 11+ commercial airlines, most notably British Airways Preferred Supplier status, alongside the K9 Jets private aviation partnership. The company employs 40+ professionals including qualified veterinarians and vet nurses, supporting a veterinary-led travel preparation proposition that distinguishes it from non-specialist freight forwarders. Credentialling is multi-layered: IPATA membership, IATA accreditation, and DEFRA approval for UK export/import compliance.
Since 2021 PetAir has operated as a subsidiary of Independent Vetcare Limited within the IVC Evidensia group, Europe's largest veterinary group, providing strategic backing, veterinary expertise, and access to data protection infrastructure (ICO registration via parent). The company has relocated 33,000+ pets over its 20+ year operating history and currently serves B2C and B2B2C customer segments across six continents through direct and partner-led channels.
PetAir UK firmographics
Firmographics- Name
- PetAir UK
- Legal name
- Petair Limited
- Website
- https://petairuk.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- PetAir UK is a UK-based, DEFRA- and IATA-accredited pet relocation service (founded 2005) that manages end-to-end international pet transport across 300+ destinations for individual owners, corporate relocations, and military postings, operating since 2021 within the IVC Evidensia veterinary group.
- Ownership category
- akta.pro rank
PetAir UK industry classification
Industry- Product category
- Pet Relocation Services
- NAICS
- Pet Care (except Veterinary) Services (81291), Nonscheduled Chartered Freight Air Transportation (481212)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731), Air Transportation, Nonscheduled (4522)
- akta.pro primary industry
- Pet Relocation & Moving Transport (HSANAIAH)
- akta.pro secondary industries
- Pet International Relocation & Quarantine Handling (HSAKACAI), Long-Distance/Intercity Pet Transport (HSANAIAF), Interstate/Regulated Pet Transport (Health Certs/Compliance) (HSANAIAG), Crate Rental & Secure Transport Setup (HSANAIAI)
Keywords
Where PetAir UK is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
PetAir UK business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain
Revenue model
- Pet Relocation Services: PetAir generates revenue through tiered pet travel packages (Traveller entry-level, Premium all-inclusive, Superior private jet) covering collection, transport, documentation, and reunion services for pets traveling to 300+ global destinations.
- Travel Packages: Modular service packages with tiered pricing (Entry Level, Best Value, Ultimate Experience) offering different levels of service and inclusions for pet relocations.
- Early Bird Discount: £250 discount offered for early bookings on Premium package travel.
- Flexible Payment Plans: Payment plan options allowing customers to spread costs over time for pet travel services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Traveller - Entry Level Package |
| Unit Pricing | Pay-as-you-go | Premium - Best Value Package |
| Unit Pricing | Pay-as-you-go | Superior - Private Jet In-Cabin Package (via K9 Jets) |
| Subscription | Monthly | Flexible Payment Plan |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels9 records
PetAir UK product offering
Product offeringCore offering
PetAir UK provides end-to-end international pet relocation and travel services for cat and dog owners, managing flights, IATA-compliant crates, permit applications, customs documentation, and collection-to-reunion logistics to 300+ global destinations. The company sells tiered service packages (Traveller entry-level, Premium all-inclusive, and Superior private jet via K9 Jets) supported by veterinary-led preparation and partnerships with major airlines including British Airways as Preferred Partner.
Product overview
PetAir UK operates as a pet relocation and travel service provider offering three main service tiers: Traveller (entry-level), Premium (all-inclusive), and Superior (private jet via K9 Jets). Additional services include Fast Track travel, CareTags smart tracking, 24/7 vet access, flexible payment plans, and Early Bird discounts. The company serves 300+ global destinations and is a British Airways Preferred Partner and IPATA member. Founded in 2005, PetAir UK has relocated over 33,000 pets and is part of the IVC Evidensia group since 2021.
Differentiator
Problem solved
Functional benefit
Products and services
- Traveller Package Entry-level pet relocation package ensuring safe transport for cats and dogs with essential documentation and ground support, ideal for straightforward international moves. Designed for individual pet owners seeking core relocation services.
- Premium Package All-inclusive pet travel package covering 300+ global destinations with comprehensive features including 24/7 unlimited online vet access, behaviour and diet consultations, paperwork compliance, collection and reunion, and Price Match Guarantee eligibility. Targeted at individual pet owners and families seeking full-service relocation.
- Superior Package (K9 Jets) Premium in-cabin private jet pet travel service delivered through partnership with K9 Jets, allowing cats and dogs to travel side-by-side with owners in the cabin of business jets. Excluded from the Price Match Guarantee and targeted at high-end individual pet owners.
- Fast Track Pet Travel Expedited pet travel service for urgent relocations to Europe, USA, and Canada, prioritizing booking and documentation to meet tight timelines. Designed for individual pet owners facing time-sensitive moves.
- CareTags Smart travel tags providing real-time location and status updates for cats and dogs during their journey. Offered as an add-on service to PetAir's relocation packages for individual pet owners wanting visibility on their pet's transit.
- 24/7 Unlimited Online Vet Access Continuous online veterinary consultation service including video vet access, behaviour consultations, and diet consultations. Bundled into Premium and Fly Premium packages and available for individual pet owners seeking veterinary-led preparation and support.
- Pet Import Services End-to-end pet import service for owners bringing cats and dogs into the UK from origin countries including Canada, India, Singapore, UAE, and USA. Covers documentation, customs, DEFRA compliance, and ground transport for individual pet owners relocating to the UK.
Quantifiable outcome
- 33,000+ pets safely relocated to 300+ destinations
- +2 more outcomes
Companies that use PetAir UK
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles4 records
PetAir UK technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
PetAir UK partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core.
- British AirwayscoreBritish Airways Preferred Pet Shipping Partner with dedicated pet check-in area at Heathrow Airport. PetAir manages the complete pet travel process through IAG Cargo for British Airways flights.
- EmiratescoreEmirates allows cats and dogs to travel as checked baggage or cargo. PetAir manages all paperwork and logistics for smooth pet travel with Emirates.
- American AirlinescoreAmerican Airlines allows small cats and dogs in cabin and larger pets via PetEmbark cargo. PetAir handles documentation and booking logistics.
- Qatar AirwayscoreQatar Airways allows cats, dogs, and birds in temperature-controlled cargo holds. PetAir arranges flights, paperwork, and compliance checks.
- Air CanadacoreAir Canada allows small pets in cabin and larger pets as checked baggage or cargo. PetAir arranges complete booking and documentation.
- Singapore AirlinescoreSingapore Airlines transports pets as checked baggage or cargo to Singapore, Australia, and New Zealand. Local partner checks on pets during Singapore layovers.
- Cathay PacificcoreCathay Pacific transports pets as checked baggage or cargo via Cathay Cargo's Live Animal service. PetAir manages full booking and crate compliance.
- TUI AirwayscoreTUI Airways accepts cats and dogs in the hold with extensive experience for destinations like South Africa, Dubai, and Australia.
- Thai AirwayscoreThai Airways transports pets in temperature-controlled holds. PetAir handles crate compliance, booking, and destination paperwork.
- LufthansacoreLufthansa allows small pets up to 8kg in cabin and larger pets in cargo hold. PetAir helps prepare pets with correct carriers and paperwork.
- KLMcoreKLM allows cats and dogs in cabin or hold on flights to nearly 600 destinations worldwide. PetAir manages all paperwork and logistics.
- Gulf AircoreGulf Air transports pets as cargo with IATA-approved containers. PetAir manages paperwork and logistics for smooth travel.
- K9 JetscoreK9 Jets partnership delivers the Superior Package for in-cabin private jet travel, allowing pets to travel side-by-side with owners in business jets.
- IVC Evidensia GroupcorePetAir has been a proud member of the IVC Evidensia family since 2021, the largest veterinary group in Europe. Parent company providing strategic backing and veterinary expertise.
- IPATAcoreMember of the International Pet and Animal Transportation Association, committing to ethical, humane and professional standards for pet relocations globally.
- IATAcoreAccredited to follow IATA Live Animals Regulations (LAR), the global standard for transporting live animals by air.
Scale indicators5 records
Recent moves7 records
Expansion highlights5 records
PetAir UK competitors and assessment
Company assessmentDirect peers
- Starwood Animal Transport: Pet and animal transportation company specialising in international and domestic pet relocation, including airline coordination and regulatory compliance. Closely comparable service model.
- Happy Tails Travel: International pet transportation company offering full-service pet relocation globally, including flight booking, documentation, and customs handling. Closely comparable full-service offering targeting pet owners relocating internationally.
- Air Animal Pet Movers: Established US pet transport company providing domestic and international pet shipping with full documentation handling. Long-tenured player with comparable international pet logistics services.
- Global Paws: International pet transportation company providing end-to-end pet shipping services including flight booking, customs, and quarantine coordination. Directly comparable to PetAir's service architecture.
- PetRelocation: US-headquartered international pet transport company offering door-to-door pet shipping services to 200+ countries. Directly comparable service model to PetAir UK with full-service relocation, airline coordination, and quarantine handling.
- Blue Ribbon Pet Transport: International pet shipping service providing full door-to-door pet relocation including flight arrangements and documentation. Direct competitor in the same product category with similar end-to-end service model.
- K9 Jets: Private jet pet travel company offering in-cabin pet transportation on chartered business jets. Already a PetAir partner for the Superior Package, and a competitor for the ultra-premium segment.
- Animal Transportation Worldwide: International pet and animal shipping service offering global door-to-door pet relocation. Comparable full-service model with similar airline coordination and documentation handling.
Regional players
- Royal Paws: UK-based pet transport company offering international pet shipping services. Regional peer operating in the same UK outbound market with comparable end-to-end pet relocation offerings.
- Pets Excess Baggage: UK-based international pet transport company with similar service model including flight booking and documentation. Regional UK competitor serving overlapping UK customer base for outbound pet travel.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
PetAir UK social profiles
Digital presencePetAir UK compliance and trust
Trust signalCompliance5 records
PetAir UK financial estimates
Financial estimateRevenue estimate
Valuation estimate
PetAir UK leadership team
Management profileNumber of profiles
Profiles2 records
PetAir UK funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PetAir UK M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PetAir UK
What does PetAir UK do?
PetAir UK provides end-to-end international pet relocation and travel services for cat and dog owners, managing flights, IATA-compliant crates, permit applications, customs documentation, and collection-to-reunion logistics to 300+ global destinations. The company sells tiered service packages (Traveller entry-level, Premium all-inclusive, and Superior private jet via K9 Jets) supported by veterinary-led preparation and partnerships with major airlines including British Airways as Preferred Partner.
Is PetAir UK a public or private company?
PetAir UK is a private company. It is classified as corporate owned and is currently operating.
When was PetAir UK founded?
PetAir UK was founded in 2005. It employs 11 to 50 people.
Where is PetAir UK based?
PetAir UK is headquartered in London, United Kingdom, in the Europe region.
How does PetAir UK make money?
Four revenue lines are on record. Pet Relocation Services are the primary driver. The others are travel Packages, early Bird Discount and flexible Payment Plans.
Who are PetAir UK's main competitors?
Direct peers on record are Starwood Animal Transport, Happy Tails Travel, Air Animal Pet Movers, Global Paws, PetRelocation, Blue Ribbon Pet Transport, K9 Jets and Animal Transportation Worldwide. Regional players are Royal Paws and Pets Excess Baggage.
Does PetAir UK have an API?
No public API is recorded for PetAir UK.
What industry is PetAir UK in?
PetAir UK's product category is Pet Relocation Services. Its primary akta.pro industry code is HSANAIAH, Pet Relocation & Moving Transport, with a secondary code of HSAKACAI, Pet International Relocation & Quarantine Handling. Its NAICS code is 81291 and its SIC code is 4731.