Name

Mastercare

Legal name

Mastercare

Website

https://mastercare.com.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Commercial Cleaning Services

NAICS

Janitorial Services (561720), Facilities Support Services (5612)

SIC

Sanitary Services (4950), Services-Management Services (8741)

akta.pro primary industry

General Commercial Janitorial (Recurring Contract Cleaning) (BPABABAA)

akta.pro secondary industry

Commercial Office & Corporate Janitorial (IMAIADAA)

Keywords

• Commercial cleaning services
• Industrial cleaning services
• Facility maintenance services
• Government cleaning contracts
• Specialized cleaning services

Headquarters

HQ city

Lane Cove

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Commercial Cleaning Services: B2B commercial cleaning services delivered to government, commercial, retail, hospitality, education, healthcare, and industrial clients. Revenue generated through contracted cleaning services with cost-efficient strategies that reportedly deliver up to 20% savings on recurrent cleaning costs.
2. Management Solutions: Two management alternatives offered: managing existing cleaning staff for clients, or installing and managing Mastercare's own staff. Provides complete management of cleaning operations including dealing with absenteeism, quality, insurances, paperwork, risk management, storage and handling of chemicals.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels3 records

Core offering

Mastercare is a commercial cleaning company that delivers high-quality cleaning and property maintenance services to businesses and organisations across Australia. Services span industrial, commercial, retail, hospitality, hospital/aged care/health care, education, government, child care, and specialised cleaning sectors, with 24/7 staffing, sector-specific cleaning plans, and management of either client or Mastercare-supplied cleaning staff. Service delivery is supported by the proprietary Mastercare Portal, an industry-unique cloud-based system that provides real-time QA reports, GPS staff tracking, OHS and environmental documentation, and Xero accounting integration.

Product overview

Mastercare is a commercial cleaning company that offers a unified service portfolio anchored by the Mastercare Portal—a cloud-based management platform—and a comprehensive suite of sector-specific cleaning services. The Mastercare Portal enables real-time reporting, GPS staff tracking, certification management, and integration with Xero accounting. The core cleaning services span general commercial cleaning, specialised services (forensic, pandemic, waste management, pest control), and 12 distinct sector verticals: Industrial, Retail, Hospitality, Hospital/Aged Care/Health Care, Education, Commercial, Government, and Child Care. The company services over 1800 sites nationally across Australia and New Zealand, with a Quality Assurance Program providing ISO 9001:2015 certified management.

Differentiator

Problem solved

Functional benefit

Brands

• Mastercare Portal: An industry-unique, deeply customised, cloud-based system for managing cleaning services, allowing easy sharing of information between Mastercare and its clients, featuring GPS tracking, real-time data, and integrated accounting.

Products and services

• Commercial Cleaning Services Comprehensive cleaning services for offices, amenities, commercial spaces, and multi-site facilities across Australia, serving sectors including mining, commercial, industrial, government, health, aged care, and retail. Includes 24/7 staffing, washroom consumable supply, recycling, carpet care, and mechanical sweeping.
• Specialised Cleaning Services Specialised services including forensic cleaning, pandemic cleaning, waste management with recycling, washroom services, high-pressure washing, window cleaning, grounds maintenance, and pest control. Delivered by staff with over 40 decades of direct experience.
• Industrial Cleaning Services Cleaning services for manufacturing plants, warehouses, construction sites, and industrial facilities including machinery and production area cleaning, janitorial services, hazardous waste removal, floor care, pressure washing, and food processing/pharmaceutical specialised cleaning.
• Retail Cleaning Services Cleaning services tailored to retail environments including daily and deep cleaning, floor care (waxing, buffing, carpet maintenance), window washing, pressure washing, sanitisation and disinfection, seasonal cleaning, and post-construction clean-up.
• Hospitality Cleaning Services Specialised cleaning for hotels, restaurants, and hospitality establishments including guest room cleaning, common area maintenance, restroom sanitation, kitchen and dining area cleaning, carpet and upholstery cleaning, window cleaning, and post-event cleaning.
• Hospital, Aged Care & Health Care Cleaning Services Cleaning and sanitation services for hospitals, nursing homes, assisted living centres, retirement communities, and healthcare facilities with focus on reducing infection risks, maintaining safe living environments, and compliance with healthcare standards.
• Education Cleaning Services Cleaning services for educational facilities with focus on efficiency, cost savings, and maintaining clean and healthy learning environments, utilising the latest technologies in equipment for productivity improvements.
• Government Building Cleaning Services Office cleaning services for State and Federal Government buildings with strict security clearances, confidentiality agreements, and compliance with statutory requirements including DIMIA employee clearance verification.
• Child Care Cleaning Services Specialised cleaning for child care settings compliant with Education and Care Services National Law Act 2010 (Clause 301), including rigorous infection control, cross-infection prevention, police checks, and Working With Children clearances for all staff.
• Quality Assurance Program Quality assurance management system featuring ISO 9001:2015 certification, regular on-site inspections, KPI monitoring, re-inspection protocols within seven days for failures, and clear chain of command for quality delivery across all cleaning engagements.

Quantifiable outcome

• Up to 20% savings on recurrent cleaning costs
• +3 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

One partnership is on record.

• XerosupportingTechnology or IntegrationXero accounting software is integrated with the Mastercare Portal for greater transparency. This integration allows purchase orders and invoices to be quickly and accurately generated, providing seamless financial management for clients.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Spotless Group: Spotless is one of Australia's largest commercial cleaning and facility services providers, serving government, commercial, hospitality, healthcare, and retail sectors. Directly comparable to Mastercare across multi-vertical cleaning services, multi-site national delivery, and government contract focus.
• Programmed Maintenance Services: Programmed is a major Australian facility services provider (now part of Persol Holdings) offering commercial cleaning, property maintenance, and staffing across multiple sectors. Closely comparable to Mastercare in multi-site national cleaning delivery and blue-chip customer base.
• ISS A/S (ISS Facility Services Australia): ISS is a global facility services company with substantial Australian operations providing cleaning, property services, and support services to commercial, public, and healthcare clients. Directly comparable on multi-vertical commercial cleaning and enterprise/government contracts.
• Sodexo Australia: Sodexo is a global facility management and food services company with significant Australian operations across cleaning, hospitality, and workplace services. Comparable to Mastercare in serving healthcare, education, government, and corporate clients with integrated facility solutions.
• Compass Group Australia: Compass Group is a global contract food and support services provider with Australian cleaning and facility services operations. Comparable on multi-sector cleaning service delivery to corporate, healthcare, education, and government clients.
• GJK Facility Services: GJK is an Australian-owned commercial cleaning and facility services company serving government, healthcare, retail, and commercial sectors nationally. Closely comparable to Mastercare in size, Australian market focus, and multi-vertical service delivery.
• ARA Group: ARA Group is an Australian integrated facility services provider offering cleaning, property maintenance, and building services across commercial, government, healthcare, and retail sectors. Comparable to Mastercare in national multi-site cleaning and government contract focus.
• BGIS (Brookfield Global Integrated Solutions): BGIS is a global facility services company with Australian operations providing cleaning, maintenance, and integrated facilities management to commercial, government, and industrial clients. Comparable to Mastercare on multi-site commercial cleaning delivery at scale.

Broad incumbents

• JLL Australia: JLL is a global commercial real estate services firm with a facility management practice in Australia covering cleaning and building operations. Comparable at the broader facility management level but as part of a much wider real estate services portfolio rather than a cleaning specialist.
• Cushman & Wakefield Australia: Cushman & Wakefield is a global commercial real estate services firm offering integrated facility management including cleaning services in Australia. Comparable as a broad incumbent that overlaps with Mastercare in commercial cleaning but does not specialize in the niche.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mastercare