Western National Property Management

What Western National Property Management does

Western National Property Management is a residential property management company headquartered at 8 Executive Circle, Irvine, California, operating as a subsidiary of Western National Group (WNG). Founded in 2000 with operations tracing back to a 1998 resident relations program, the company manages over 160 apartment communities across two states, with the portfolio spanning senior housing (55+ and 62+ communities), student housing, affordable housing, military housing, and market-rate apartments including luxury assets such as Calligraphy Urban Residences in Brea, CA. The company holds California Department of Real Estate license #00838846 and employs between 1,001 and 5,000 people across on-site leasing offices and corporate functions.

The core offering is full-service property management encompassing leasing inquiry handling, maintenance coordination, resident relations, and community operations for property owners and investors. Supplementary operational modules include the Customer CARES Program (a 24/7 resident hotline and bi-annual feedback program established in 1998), the MyQualityLiving resident portal for self-service account access and maintenance requests, and a Digital Brochure lead generation tool. Customer acquisition runs two parallel motions: direct-to-consumer leasing marketing through the corporate website, individual community websites, social channels (Facebook, Instagram @wnpmliving), and on-site leasing offices; alongside sales-led outreach to property owners/investors via the 'New Business' inquiry channel and a Preferred Partner Vendor program.

The business model is a managed services operation generating revenue through property management fees charged to property owners, with ancillary revenue from lease-up and marketing services at individual communities. Rents collected from residents accrue to property owners rather than the management company. The company maintains an Official Partnership with the Anaheim Ducks NHL franchise for community marketing visibility. No public financials, funding history, or technology stack disclosures are available beyond the underlying Apartments247 platform that hosts the website infrastructure.

Name

Western National Property Management

Legal name

Western National Property Management

Website

https://wnpmapartments.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Western National Property Management is an Irvine, California-based residential property management firm, a subsidiary of Western National Group, that manages over 160 apartment communities across two states for property owners and investors, spanning senior, student, affordable, military, and market-rate housing segments.

Ownership category

akta.pro rank

Product category

Residential Property Management

NAICS

Residential Property Managers (531311), Real Estate Property Managers (53131)

SIC

Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Multifamily Apartment Property Management (BPAJAFAA)

akta.pro secondary industries

Senior & Assisted Living Residential Property Management (BPAJAFAE), Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

Keywords

• Residential property management
• Apartment leasing services
• Multifamily housing management
• Resident relations programs
• Apartment community operations

Headquarters

HQ city

Irvine

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Property Management Services: The company manages residential apartment communities on behalf of property owners and investors. Revenue is generated through property management fees charged to property owners, while residents pay rent for apartment units.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Western National Property Management provides full-service residential property management for owners and investors of apartment communities, handling leasing, maintenance, resident relations, and community operations across 160+ properties in two states (primarily California). The company also directly leases apartment units to residents, manages a branded Customer CARES resident feedback program, and operates the MyQualityLiving resident self-service portal.

Product overview

Western National Property Management operates a property management platform managing over 160 residential apartment communities across two states. The core offering is comprehensive property management services encompassing leasing, maintenance, and resident relations. The portfolio includes both standard and senior-designated communities (55+ and 62+), as well as affordable housing properties. The product ecosystem consists of the core management services supported by the Customer CARES Program (a complaint resolution and feedback system), a Resident Portal (MyQualityLiving) for resident self-service, the Digital Brochure tool for prospect engagement, and branded community sub-products like Calligraphy Urban Residences.

Differentiator

Problem solved

Functional benefit

Brands

• Calligraphy Urban Residences: Featured community property at 350 W Central Ave, Brea, CA 92821
• MyQualityLiving
• Customer CARES

Products and services

• Residential Property Management Services Full-service management of 160+ apartment communities including leasing, maintenance, community operations, and financial reporting for property owners and real estate investors. Portfolio spans senior housing (55+, 62+), affordable housing, student housing, and market-rate apartments primarily in California.
• Customer CARES Program A resident relations and feedback service offering a dedicated hotline (888-WN-CARES) for residents to submit compliments or concerns, with issues routed to Regional Vice Presidents and Regional Managers for resolution, supported by bi-annual resident surveys.
• Calligraphy Urban Residences A luxury apartment community at 350 W Central Ave, Brea, CA 92821, offering floor plans, rooftop lounge, pool area, fitness center, and clubhouse amenities as part of the Western National Property Management portfolio.

Named customers1 record

Segments3 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Anaheim DucksminorGTM or Marketing PartnerWestern National Property Management is an Official Partner of the Anaheim Ducks NHL hockey team through their living.ducksliving.com initiative, providing visibility and marketing association with the professional sports franchise for their residential communities.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Greystar Real Estate Partners: Greystar is the largest multifamily property manager in the world, managing over 800,000 units globally. Directly comparable to WNPM as both provide third-party multifamily property management services, though Greystar operates at vastly greater scale and geographic breadth.
• Lincoln Property Company: Lincoln Property Company is a major multifamily manager and developer managing over 200,000 units across the US. Comparable as a direct competitor in third-party residential property management with similar full-service offerings including leasing, maintenance, and resident relations.
• AvalonBay Communities: AvalonBay is a major multifamily REIT with ~90,000 apartment units in high-growth coastal US markets including California. Comparable as a large-scale residential multifamily operator in overlapping geographies, though AvalonBay is primarily an owner-operator rather than third-party manager.
• Equity Residential: Equity Residential is a publicly-traded REIT owning/operating ~80,000 apartment units primarily in coastal markets including California. Comparable to WNPM in residential multifamily operations in California, though primarily an owner-operator rather than a third-party manager.

Direct peers

• Fairfield Residential: Fairfield Residential is a major third-party multifamily manager managing ~160,000 units across the US. Directly comparable to WNPM in business model (third-party management for institutional owners), scale range, and full-service offerings.
• ConAm Management Corporation: ConAm is a privately-held multifamily property manager with ~60,000+ units primarily in the Western US including California. Directly comparable to WNPM in geography, scale tier, third-party management focus, and residential property type mix including affordable and conventional apartments.
• BH Management Services: BH Management Services manages approximately 100,000+ multifamily units across the US with a focus on third-party management for institutional owners. Highly comparable to WNPM in business model, service offering, and customer base (property owners/investors).
• Bozzuto Group: Bozzuto is a privately-held residential property manager and developer managing ~100,000 units primarily on the East Coast and select Western markets. Comparable as a full-service multifamily manager with similar emphasis on resident experience programs and customer service.
• Hawthorne Residential Partners: Hawthorne Residential Partners is a third-party multifamily property manager managing ~50,000 units primarily in the Southeast and Texas. Comparable as a mid-sized third-party residential property manager with similar institutional owner clients and full-service leasing/maintenance offerings.

Regional players

• Essex Property Trust: Essex Property Trust is a multifamily REIT focused exclusively on the West Coast, with a heavy concentration in California. Comparable to WNPM in California geographic focus and residential multifamily operations, though Essex primarily owns/operates rather than manages for third parties.

Market position

Strengths1 record

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/wnpmliving
• Instagraminstagram.com/wnpmliving
• Xx.com/wnpmliving
• LinkedInlinkedin.com/company/western-national-group

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Western National Property Management