Hi-Hope Service Center

What Hi-Hope Service Center does

Hi-Hope Service Center is a 501(c)(3) nonprofit organization, founded in 1960 and headquartered at 882 Hi Hope Road in Lawrenceville, Georgia, in Gwinnett County just outside Atlanta. It provides integrated programs for adults aged 19 and older with intellectual and developmental disabilities (I/DD), operating across three core service lines: Community Access (a day program of lifelong learning, citizenship, and community engagement), Residential Services (five group homes in Bethlehem, Lawrenceville, Lilburn, and Snellville providing 24/7 support with daily living and household care), and Employment Services (supported, customized, and self-employment opportunities in integrated community settings). These are supplemented by Health Services (nursing assessments, medication monitoring, and 24/7 on-call support), Behavior Supports (Board Certified Behavior Analyst-delivered positive behavior support plans), and Transportation Coordination via the state contractor Viewpoint Health. The organization holds CARF Accreditation and serves over 125 adults and their families annually.

The organization follows a person-centered service delivery model focused on individual empowerment, community inclusion, and quality of life. There is no proprietary technology product; service delivery is operational and clinical in nature, relying on trained staff including a BCBA, nursing personnel, educational consultants, and assistive technology specialists. Programs are delivered on-site at the main campus and through neighborhood-integrated residential homes, with the Enterline Foundation serving as a strategic partner (since 2015, renewed in 2020) to secure long-term operational sustainability.

Hi-Hope's revenue model is a hybrid of publicly funded service contracts, private-pay fees, and philanthropic support. The primary revenue stream is Georgia Medicaid Waiver Services administered through the Department of Behavioral Health and Developmental Disabilities (DBHDD), supplemented by Fee for Service private-pay arrangements based on service type, support intensity, and volume. A meaningful portion of operating support comes from an Annual Fund, individual donations, and grants from foundations and corporate partners including the Enterline Foundation, Robert Woodruff Foundation, Community Foundation of Greater Atlanta, Jackson EMC Foundation, and Scott Hudgens Family Foundation, as well as corporate partners such as Georgia Power (a ~45-year relationship) and Publix. Tiered donor recognition is delivered through the Horizon Giving Society (Visionary, Collaborator, Loyalty, and Leadership levels). Pricing is not publicly disclosed and is determined on a per-service basis.

Name

Hi-Hope Service Center

Legal name

Hi-Hope Service Center

Website

https://hihopecenter.org

Company type

Private

Founded year

1960

Operating status

Operating

Headcount range

101–250 employees

Short description

Hi-Hope Service Center is a 501(c)(3) nonprofit founded in 1960 in Lawrenceville, Georgia, that provides Community Access day programs, residential services in five group homes, and supported employment for over 125 adults with intellectual and developmental disabilities in Gwinnett County.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

akta.pro secondary industry

Rare Disease & Special Needs Support Organizations (BPAGACAM)

Keywords

• Developmental disability services
• Adult day programs
• Residential support services
• Supported employment services
• Nonprofit disability care

Headquarters

HQ city

Lawrenceville

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales

Revenue model

1. Medicaid Waiver Services: Primary funding stream from state Medicaid waiver programs for developmental disability services. Adults with developmental disabilities eligible through Department of Behavioral Health and Developmental Disabilities.
2. Fee for Service (Private Pay): Individuals and families who privately pay for services based on type of service, intensity of supports required, and volume of services desired.
3. Donations and Annual Fund: Unrestricted dollars from individuals, corporations and foundations to bridge the gap between Medicaid funding and the real cost of supporting people with developmental disabilities. Funds essential functions like quality employment, daily activities, literacy programs, nursing, volunteer and recreation service, and operational costs.
4. Foundation and Corporate Grants: Foundation, corporate and individual gifts providing much needed support. Partnerships with organizations like Enterline Foundation, Community Foundation of Greater Atlanta, and others.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Hi-Hope Service Center is a 501(c)(3) nonprofit that provides integrated programs for adults aged 19 and older with intellectual and developmental disabilities in Gwinnett County, Georgia. Core offerings include a Community Access day program, Residential Services in five group homes, and Employment Services (supported, customized, and self-employment). These are supplemented by Health Services, Behavior Supports, and Transportation Coordination, delivered under a person-centered model funded primarily through state Medicaid Waiver Services and private pay.

Product overview

Hi-Hope Service Center offers a comprehensive suite of integrated service programs for adults with intellectual and developmental disabilities. The core offerings include Community Access (day program for lifelong learning and community engagement), Residential Services (five group homes throughout Gwinnett County), and Employment Services (supported, customized, and self-employment opportunities). These are supported by Health Services (nursing and medical coordination), Behavior Supports (BCBA services), and Transportation Coordination. The organization operates a person-centered service delivery model focused on individual empowerment and community inclusion.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Access

Quantifiable outcome

• Serves over 125 adults and families in the community

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered major, minor and core.

• Perimeter ChurchmajorStrategic or Co-development PartnerActive community partner providing volunteers through annual Rush Conference student leadership conference. Church members participate in mission projects at Hi-Hope. Family volunteers decorate for holidays.
• Greater Atlanta Christian School (GACS)majorStrategic or Co-development PartnerAnnual service day partner. Hosts mini film festival for Hi-Hope individuals at school facilities. Provides student volunteers for activities and community engagement.
• Special Kneads & TreatsminorStrategic or Co-development PartnerLocal bakery that provides monthly birthday cakes for Hi-Hope individuals. Referenced by individuals and staff as community partner.
• Joy Community KitchenmajorStrategic or Co-development PartnerNonprofit food charity operating since 2013. Hi-Hope individuals volunteer weekly (Thursday mornings) to package rice and beans and stock shelves. Helps serve over 1,900 families annually and distribute 20,900+ pounds of food.
• PublixmajorStrategic or Co-development PartnerDistrict Manager coordinated volunteer day with 30 volunteers. Provided paint, supplies, food, and financial resources for campus transformation including landscaping and painting projects.
• Longhorn Steakhouse (Mall of Georgia)minorStrategic or Co-development PartnerRestaurant provides lunch for annual holiday party and 4th of July celebrations for Hi-Hope individuals.
• Emory University Disability Studies InitiativeminorStrategic or Co-development PartnerAcademic partner for Sprout Film Festival Atlanta, hosting the festival at Emory's Harland Cinema.
• Oglethorpe UniversityminorStrategic or Co-development PartnerPartner for Sprout Film Festival Atlanta at Conant Performing Arts Center. Alpha Pi Omega Fraternity volunteers assist with campus projects.
• Viewpoint HealthcoreOthersState Coordinated Transportation contractor for Gwinnett County. Provides transportation for individuals living in their own homes and for day program and employment transportation.
• Georgia PowermajorStrategic or Co-development PartnerLong-standing partnership dating back nearly 45 years. Georgia Power women held first outside group meeting at Hi-Hope Country Store in 1973. Annual Martin Luther King Jr. Day service projects with volunteers.
• The Shah Law FirmminorStrategic or Co-development PartnerCo-sponsored community cookout (Midsummer Blast) and provides volunteer support through game nights.
• TLC RentsminorOthersEquipment rental company that loaned tables and chairs free of charge for Hi-Hope community events.
• Pleasant Hill Presbyterian ChurchminorStrategic or Co-development PartnerMonthly gathering program bringing together Hi-Hope group home residents with middle school students for food and activities at the church.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Easterseals: Easterseals is a national nonprofit network providing disability and community-based services including adult day programs, residential supports, and employment services. It is comparable to Hi-Hope as a fellow 501(c)(3) I/DD service provider, though operating at vastly broader geographic scale.
• The Arc: The Arc is a national nonprofit organization with local chapters providing advocacy and direct services for individuals with intellectual and developmental disabilities, including residential, day, and employment programs. Highly comparable mission and service mix to Hi-Hope, operating through a federated chapter model.
• United Cerebral Palsy (UCP): UCP is a national nonprofit federation serving people with cerebral palsy and other disabilities through affiliate-driven residential, day, employment, and assistive technology services. Directly comparable service portfolio to Hi-Hope with similar Medicaid waiver reliance.

Direct peers

• Bobby Dodd Institute: Bobby Dodd Institute is an Atlanta-based 501(c)(3) providing supported employment, day programs, and community-based services for adults with disabilities. Most directly comparable to Hi-Hope as a Georgia-headquartered I/DD nonprofit with overlapping supported employment and community access offerings.
• Brightstone: Brightstone is a nonprofit in Brentwood, Tennessee providing adult day services, supported employment, and residential programs for adults with disabilities. Closely matches Hi-Hope's integrated service model and target population at a similar regional scale.
• Jonathan's Landing: Jonathan's Landing is a Georgia-based nonprofit providing residential and day programs for adults with developmental disabilities in the metro Atlanta area. Direct regional peer operating residential group homes and community access programs comparable to Hi-Hope.
• Annandale Village: Annandale Village is a Georgia nonprofit in Suwanee providing residential, day program, and employment services for adults with intellectual and developmental disabilities. Operates in close proximity to Hi-Hope in Gwinnett County with a substantially similar service portfolio.

Regional players

• Viewpoint Health: Viewpoint Health is a Georgia behavioral health and developmental disabilities provider serving the Gwinnett region, and is already a contracted transportation partner of Hi-Hope. Comparable Georgia DBHDD-contracted service provider with overlapping I/DD case management and behavioral supports.
• LifeSkills Foundation of Georgia: LifeSkills Foundation supports adults with developmental disabilities in Georgia through residential and community-based services. Comparable Georgia-headquartered I/DD nonprofit with similar Medicaid waiver-funded model.

Emerging players

• Anchor of Hope Ministries: Anchor of Hope is a faith-based nonprofit providing day programs, residential services, and community engagement for adults with disabilities. Comparable in service mix to Hi-Hope but smaller scale and earlier stage.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/HiHopeCenter

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hi-Hope Service Center