What Imac does

IMAC Group Ltd is a privately held facilities management company founded in 1994 by John Farren and headquartered in Dungiven, County Derry, Northern Ireland. The company provides integrated facilities management services incorporating all trades — including planned and preventative maintenance, electrical and mechanical installations, access control (SALTO and ONITY systems), refurbishment, ground works, cleaning, pest control, building fabric maintenance, legionella control, front-of-house support, security services, IT support, and construction consultancy — delivered through a 24/7 helpdesk and direct employed workforce. Its core technology is a trade-certified multi-discipline service delivery platform rather than a software product; supporting tools include a client portal for job logging and a Summer Software event planning system for university clients.

IMAC generates revenue through bespoke managed services contracts with public and private sector clients across Ireland and the UK. The go-to-market is sales-led B2B, combining direct outreach, tender processes, and client referrals. The company's largest disclosed relationships are a 12-year facilities management contract with the Education Authority covering 510 buildings across Northern Ireland and the Republic of Ireland, and a Reactive and Planned Preventative Maintenance contract covering 41 Tesco Ireland stores. Additional named customers span education (UCD, Gormanston College, St Patrick's College Dungiven, Holy Family Primary School), retail (Ladbrokes), utilities (NIE Networks), healthcare (Nazareth House), and housing (Arbour Housing).

The company operates from three offices — Derry (NI headquarters), Dublin (Republic of Ireland regional headquarters), and London — with direct field service delivery as the primary distribution channel supplemented by supply chain partners for specialized scopes. IMAC maintains ISO 9001, ISO 14001, Safe-T-Cert Grade A (2025-2028), Constructionline, CIOB membership, PSA Licence Number 05785, and RSPH/BPCA pest control certifications. In June 2023, three senior managers (Chris Irwin, Kerry Irwin, and Gerald Kerlin) were appointed to the board alongside founder John Farren, formalizing leadership for ongoing growth. The company remains founder- and family-controlled with no disclosed external institutional investment.

Name

Imac

Legal name

IMAC Group Ltd

Website

https://imacgroup.co.uk

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

IMAC Group is a privately held, Northern Ireland-founded facilities management company delivering integrated multi-trade building services — maintenance, cleaning, security, refurbishment, and construction — to public and private sector clients across Ireland and the UK via long-term contracts.

Ownership category

akta.pro rank

Product category

Facilities Management Services

NAICS

Facilities Support Services (561210), Security Guards and Patrol Services (561612)

SIC

Services-Facilities Support Management Services (8744), Auto Controls For Regulating Residential & Comml Environments (3822)

akta.pro primary industry

Event Setup, Moves/Adds/Changes (MAC) & Space Turnover Services (EDAEAAAJ)

Keywords

• Facilities management services
• Planned preventative maintenance
• Building maintenance contracts
• Commercial cleaning services
• Security and access control

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Facilities Management Contracts: IMAC Group generates revenue through managed services contracts with both public and private sector clients. Services include planned preventative maintenance, reactive maintenance, refurbishment works, cleaning, security, and front of house support. Revenue is generated through long-term contractual relationships, typically multi-year agreements with organizations such as the Education Authority (510 buildings for 12 years) and Tesco Ireland (41 stores).

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

IMAC Group provides integrated facilities management services across Ireland and the UK, incorporating all trades including planned and preventative maintenance, electrical and mechanical installations, access control (SALTO and ONITY), cleaning, security, pest control, refurbishment works, ground works, legionella control, and front of house support. The company operates under long-term bespoke contracts with public and private sector clients, supported by a 24/7 helpdesk and dedicated client portal.

Product overview

IMAC Group provides a unified facilities management platform offering comprehensive building maintenance and construction services across Ireland and the UK. The core offering consists of integrated facilities management services incorporating all trades (maintenance, cleaning, catering, security, and front of house). Supporting service modules include 24/7 Helpdesk Services, Planned and Preventative Maintenance, Electrical and Mechanical Services, Access Control Systems (SALTO and ONITY), Asbestos Removal, Refurbishment Works, Ground Works, Cleaning Services, Pest Control Services, Security Services, Legionella Control, Windows and Doors Division, Student Check-Ins, Summer Business Co-ordination, IMAC Homes (new build construction), and Construction Consultancy and Design. The company operates across multiple sectors including education (managing 510 Education Authority buildings), retail, healthcare, hospitality, and public sector organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Facilities Management Services Comprehensive facilities management services incorporating all trades including maintenance, cleaning, catering, security, and front of house operations for public and private sector clients across Ireland and the UK.
• 24/7 Helpdesk Services 24-hour telephone answering service providing comprehensive job logging, out-of-hours call management, daytime overflow, and disaster recovery cover for clients.
• Planned and Preventative Maintenance Scheduled maintenance services combining electrical, mechanical, cleaning, ground works, joinery, roofing, decorating, and access control services for commercial and public sector clients.
• Electrical and Mechanical Services Certified electricians and plumbing/mechanical technicians providing general electrical maintenance, BMS systems, emergency lighting, fire alarms, CCTV, HVAC, boilers, and heating systems for commercial and public sector clients.
• Access Control Systems (SALTO and ONITY) Supply, installation, and 24-hour technical and mechanical support for SALTO and ONITY access control products, including servicing of all hardware equipment, for clients across multiple sectors.
• Refurbishment Works Building refurbishment services including suspended ceilings, metal partitions, dry lining, and disability access equipment including DDA adaptations for commercial and public sector clients.
• Cleaning Services Commercial and domestic cleaning services including access with abseiling, power washing, and graffiti removal for facilities management clients.
• Pest Control Services RSPH/BPCA Award standard pest management covering rodents, non-rodent mammals, birds, and invertebrates with professional and humane treatment for commercial and public sector clients.
• Security Services

Quantifiable outcome

• 510 Education Authority buildings maintained across Northern Ireland and Republic of Ireland
• +3 more outcomes

Named customers12 records

Segments9 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Supply Chain PartnerscoreOthersIMAC Group works with supply chain partners for specialized services and project delivery. During projects like the Nazareth House roofing works and Station Road residential development, supply chain partners are coordinated to deliver completed works. Partners are required to be familiar with IMAC's current policies and procedures.
• Mid Ulster Community First RespondersminorOthersIMAC Group partnered with Mid Ulster Community First Responders for sponsorship of Holy Family Primary School Magherafelt's Primary 7 leavers' jerseys, demonstrating community engagement initiatives.
• Cancer Fund for ChildrenminorOthersIMAC Group collaborated with Cancer Fund for Children for sponsorship of Holy Family Primary School Magherafelt's Primary 7 leavers' jerseys.
• SALTO SystemscoreTechnology or IntegrationIMAC Facilities Management operates with SALTO Access Control on several projects. All technicians are required to be proficient in servicing and maintaining all SALTO products. IMAC offers clients a comprehensive package ranging from supply and installation through to 24-hour technical and mechanical support.
• ONITYcoreTechnology or IntegrationIMAC Facilities Management offers comprehensive ONITY package delivering expertise and customer satisfaction including regular servicing of all hardware equipment and 24-hour technical and mechanical support.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• OCS Group: Privately held UK and Ireland facilities services provider offering cleaning, security, maintenance and integrated FM to public-sector and enterprise clients — closest mid-market competitor to IMAC's service mix and geography.
• Bidvest Noonan: Ireland- and UK-headquartered integrated facilities services firm providing cleaning, security, maintenance and FM to public and private sectors — directly comparable regional competitor with similar service portfolio.
• Robertson Facilities Management: Scotland- and UK-wide facilities management and building services company with education, healthcare and public-sector focus — comparable regional integrated FM operator.
• Atalian Servest: International facilities management provider active in UK and Ireland across cleaning, security, maintenance and integrated FM — competes on the same enterprise and public-sector tenders as IMAC.
• Samsic UK (now Samsic Facility): Pan-European FM group operating in the UK offering integrated facilities services to commercial, public and retail clients — comparable multi-trade FM model to IMAC.

Broad incumbents

• Mitie: UK-listed integrated facilities management and professional services firm serving public and private sectors across facilities, security, cleaning and engineering — directly comparable service lines to IMAC at much greater scale.
• Sodexo: Global facilities management and food services company operating extensively across UK and Ireland in education, healthcare and corporate FM — direct overlap on multi-site education authority and enterprise maintenance work.
• Compass Group (14forty): Global support services group whose 14forty brand delivers UK facilities management including maintenance, cleaning and front-of-house services — competes on enterprise FM contracts.
• ENGIE UK & Ireland: Major facilities management, energy and technical services provider with significant education and public-sector estates contracts in the UK and Ireland — competes on integrated FM tenders.
• Serco Group: Global public-sector services operator with significant UK and Irish facilities management contracts in education, healthcare and government estates — overlaps IMAC's public-sector FM niche.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/IMACFM
• Facebookfacebook.com/IMACFM/?fref=ts
• LinkedInlinkedin.com/company/imac-facilities-management

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Imac