Emergency Restoration

What Emergency Restoration does

Emergency Restoration, Inc. (ERI) is a full-service property damage restoration company founded in 2003 in New Orleans, Louisiana by owners Michael and Lisa Orlando. The company provides emergency response and remediation for residential and commercial properties affected by water, fire, storm (including flood, hurricane, and wildfire), mold, and other catastrophic events, plus specialty services such as large and complex loss, environmental and bio recovery, asbestos abatement, infection control and disinfection, contents restoration, and commercial renovations. ERI grew 300% from a small New Orleans restoration team into a statewide Louisiana operation under its founding owners, and in 2024 partnered with First Onsite (a subsidiary of FirstService Company), integrating into a network of more than 2,000 team members while retaining its legacy Louisiana brand.

The business operates as a project-based professional services firm: pricing is quote-based, scoped per incident, and likely billed on time-and-materials or fixed-scope terms depending on insurance and client requirements. Go-to-market is primarily direct-to-consumer through a 24/7 emergency phone line (1.800.622.6433), website contact forms, and a formalized pre-loss partnership and RFP channel for commercial and critical-infrastructure clients. Customer segments span residential property owners, commercial and industrial property managers, critical infrastructure operators, and pre-loss partnership clients seeking prioritized response.

No proprietary technology platform, AI/ML capabilities, or software products are disclosed in the available source material; service delivery rests on certified human technicians, specialty abatement crews, and operational coordination through the First Onsite network. Marketing is multi-channel across the First Onsite website, major social platforms, and direct outreach, with the ERI brand now functioning as a legacy identity within First Onsite's broader restoration portfolio across the United States and Canada.

Name

Emergency Restoration

Legal name

Emergency Restoration, Inc.

Website

https://emergencyrestorationinc.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Emergency Restoration, Inc. (ERI), founded in 2003 in New Orleans and now part of First Onsite's national network, provides 24/7 emergency property damage restoration and remediation services — water, fire, storm, mold, and specialty abatement — for residential, commercial, and critical-infrastructure clients across Louisiana and beyond.

Ownership category

akta.pro rank

Product category

Property Damage Restoration Services

NAICS

Remediation Services (56291), Waste Management and Remediation Services (562), Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Construction - Special Trade Contractors (1700), Services-Facilities Support Management Services (8744), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Disaster Recovery & Restoration General Contracting (IMAFAAAJ)

akta.pro secondary industries

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA), Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Structural Repair & Framing Reconstruction (HSAPAOAG), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL), Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ), Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI)

Keywords

• Property damage restoration
• Water damage restoration
• Fire smoke restoration
• Mold remediation services
• Disaster recovery services

Headquarters

HQ city

New Orleans

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Restoration Services: Professional restoration and remediation services for residential and commercial properties affected by water, fire, storm, mold, and other disaster damage. Services are project-based, scoped per incident, and likely billed on time-and-materials or fixed-scope basis depending on insurance requirements and client agreements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Emergency Restoration provides full-service property damage restoration and remediation for residential and commercial properties affected by water, fire, smoke, storm (including flood, hurricane, wildfire, severe, spring, and winter weather events), mold, and critical infrastructure incidents. The company dispatches certified technicians on a 24/7/365 basis to perform mitigation, structural drying, soot and odor removal, mold remediation, contents restoration, and large/complex loss recovery, serving both individual property owners and commercial clients across Louisiana through the First Onsite national network.

Product overview

First Onsite (formerly Emergency Restoration, Inc.) offers a comprehensive suite of property damage restoration and specialty services through a unified service platform. The core offerings include water damage restoration, fire/smoke damage restoration, storm damage restoration (encompassing flood, hurricane, wildfire, severe weather, spring weather, and winter weather sub-services), mold remediation, and critical infrastructure services. The specialty services portfolio includes Large & Complex Loss, Commercial Renovations, Environmental & Bio Recovery Services, Facility Hygiene Services, Asbestos Abatement, Infection Control & Disinfection, Contents Restoration, and Odor Removal. These services are delivered through a network of over 2,000 team members across multiple locations, providing 24/7 emergency response capabilities for residential, commercial, and industrial clients throughout the United States and Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Professional water damage restoration services for residential and commercial properties affected by flooding, leaks, or water intrusion, including mitigation, structural drying, and reconstruction.
• Fire and Smoke Damage Restoration Comprehensive fire and smoke damage restoration including soot removal, odor elimination, and structural repair for residential and commercial properties.
• Storm Damage Restoration Storm damage restoration covering flood, hurricane, wildfire, severe weather, spring weather, and winter weather damage to residential and commercial properties.
• Mold Remediation Professional mold detection, removal, and remediation services to restore indoor air quality and prevent recurrence for residential and commercial properties.
• Critical Infrastructure Restoration Restoration services specialized for critical infrastructure facilities requiring rapid response, specialized technical expertise, and regulatory compliance.
• Large and Complex Loss Restoration Comprehensive restoration services for large-scale, complex loss situations requiring extensive resources, multi-disciplinary coordination, and project management.
• Commercial Renovations Renovation services for commercial properties as part of post-damage restoration and rebuilding projects.
• Environmental and Bio Recovery Services Specialized recovery services for biohazard situations and environmental contamination cleanup at residential and commercial properties.
• Facility Hygiene Services Professional hygiene and sanitation services for commercial and industrial facilities.
• Asbestos Abatement Licensed asbestos removal and abatement services in compliance with safety regulations for residential, commercial, and industrial properties.
• Infection Control and Disinfection Professional infection control and disinfection services for healthcare facilities and commercial spaces using specialized protocols and treatments.
• Contents Restoration Restoration services for damaged personal and commercial contents including furniture, documents, and electronics affected by water, fire, smoke, or mold.
• Odor Removal Professional odor identification and removal services using specialized equipment and treatments for fire, smoke, mold, and other contamination sources.
• Grande Prairie HVAC Specialty Cleaning HVAC specialty cleaning services available in the Grande Prairie region to address contamination, debris, and buildup in heating, ventilation, and air conditioning systems.

Quantifiable outcome

• 300% growth since founding in 2003
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• First OnsitecoreStrategic or Co-development PartnerEmergency Restoration, Inc. (ERI) partnered with First Onsite to expand their team resource capacity and internal support capabilities. The partnership enabled ERI to leverage First Onsite's extensive network of over 2,000 team members and industry professionals, allowing rapid mobilization at a moment's notice for disaster recovery operations. ERI owners Michael & Lisa Orlando and their team joined the First Onsite organization while continuing to serve the Louisiana market.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Paul Davis Restoration: National restoration franchise covering water, fire, mold, and storm damage for residential and commercial customers. Directly comparable in franchise-driven geographic coverage, insurance relationships, and end-to-end mitigation-to-rebuild service model.
• BELFOR: Global leader in property restoration and disaster recovery with full-service offerings across emergency mitigation, contents, and rebuild. Closely comparable in scope (full-service, commercial-heavy, large & complex loss) and in serving insurance and large property-owner clients.
• Rainbow International: Restoration franchise brand under Neighborly (formerly Dwyer Group) offering water, fire, and mold restoration. Comparable in franchise-driven local execution model and in serving insured-loss events for residential and commercial property owners.
• PuroClean: Paragon franchise brand in property damage restoration (water, fire, mold, biohazard). Comparable in franchise model, customer mix (residential and commercial property owners), and reliance on insurance-driven demand for mitigation and rebuild.
• BluSky Restoration Contractors: National full-service restoration contractor with commercial-heavy focus, large & complex loss capability, and contents/environmental services. Directly comparable in commercial restoration mix and in scaling beyond a single-state footprint.
• Cotton Holdings: Disaster recovery, construction, and logistics services provider serving commercial, industrial, and government clients. Comparable in catastrophe response, large & complex loss execution, and exposure to hurricane/storm restoration work.
• ServiceMaster Restore: Restoration brand under ServiceMaster offering water, fire, and mold restoration through a franchise network. Comparable in franchise-driven mitigation model, insurance-program relationships, and residential and commercial customer mix.
• Servpro: Largest North American property damage restoration franchise network. Directly comparable to ERI in core service lines (water, fire, mold, storm) and in serving both residential and commercial customers through local franchisees with national brand and insurance-program reach.
• Blackmon Mooring / BASCO: Specialty commercial restoration and contents recovery provider with national service coverage. Comparable in commercial and large-loss orientation, contents restoration focus, and integration with insurance and property-management channels.

Broad incumbents

• GDI Integrated Facility Services: Large diversified facility services provider across North America. Comparable as a broad incumbent with overlapping facility hygiene, infection control/disinfection, and commercial cleaning capabilities that intersect with ERI's specialty services portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/firstonsite
• YouTubeyoutube.com/channel/UCBPOwPHnEgoYByfBVxLRlhg
• Facebookfacebook.com/firstonsite
• LinkedInlinkedin.com/company/emergency-restoration-inc
• Instagraminstagram.com/first.onsite

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergency Restoration