ComServ

What ComServ does

ComServ, Inc. is a private, non-profit 501(c)(3) human services organization headquartered in Lenoir, North Carolina, that provides direct care and support services to individuals with intellectual and developmental disabilities (I/DD) across the lifespan. Founded in 1991 (firmographic data lists 2016, but the website's "35 years of service, 1991-2026" branding and multiple corroborating records establish 1991), the organization serves adults and children with I/DD, children ages birth-to-five with developmental delays, and the families and caregivers of those individuals. Its service portfolio spans residential options (ICF/IID facilities, Group Living, Supervised Living, and Alternative Family Living), Day Activity programs, Supported Employment, Respite, Early Intervention/CBRS, inclusive child care, and NC Innovations Medicaid waiver services, delivered across nine North Carolina counties (Caldwell, Burke, Alexander, McDowell, Gaston, Lincoln, Cleveland, Catawba, and referrals statewide).

ComServ operates no proprietary technology platform; it is a labor-intensive, facility- and community-based care provider. Service delivery is anchored in eight ICF/IID residential settings (each housing six individuals) plus two Day Activity centers (Gateway Opportunities in Hudson and Creative Opportunities in Gastonia), AFL homes, and the A Place to Grow developmental day center in Lincolnton. The organization is affiliated with two non-profit entities founded the same year: H.O.M.E. Living Opportunities, Inc. (affordable housing for persons with disabilities) and the ComServ Foundation (grant/gap funding). It holds the highest level of accreditation from CARF International.

The business model is almost entirely dependent on government-funded reimbursement rather than direct consumer payment. Revenue streams are structured as managed-services reimbursement across Medicaid ICF/IID funding (24/7 residential), NC Innovations waiver services, State IPRS dollars for Day Activity, NC PreK funding, and DSS vouchers, supplemented by limited private-pay child care, grants, and donations. Go-to-market is community- and referral-led: intake is coordinated through an Admissions Coordinator, with referrals sourced from healthcare providers, social services, schools, and families statewide, and visibility maintained through local chamber memberships, provider-council membership, a website, Facebook, and email newsletters. Pricing is not publicly disclosed, consistent with a payer-funded model where individual eligibility is determined through government assessment.

Name

ComServ

Legal name

ComServ, Inc.

Website

https://comserve.org

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

ComServ is a North Carolina non-profit providing residential care, day programs, supported employment, respite, and early-intervention services to children and adults with intellectual and developmental disabilities and their families, funded primarily through Medicaid and state programs.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Residential Intellectual and Developmental Disability Facilities (62321), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Child Day Care Services (8351)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Down Syndrome & Intellectual/Developmental Disabilities (IDD) Childcare (HSAAAIAC), Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Disability support services
• Residential care services
• Supported employment programs
• Early intervention services
• Developmental day programs

Headquarters

HQ city

Lenoir

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Medicaid ICF/IID Funding: Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) services are completely funded through Medicaid. These are 24/7 residential support services located in Alexander, Burke, Caldwell and McDowell counties.
2. NC Innovations Waiver Services: NC Innovations is a Medicaid community care funding source for persons with Intellectual/Developmental Disabilities, providing an array of community-based services including Day Supports, Community Living and Supports, Residential Supports, Respite, Supported Employment, Crisis Services, and Community Networking Services.
3. State Funding (IPRS): Day Activity programs and some services are funded through State dollars as Day Activity using IPRS (State) funding.
4. NC PreK Funding: A Place to Grow developmental day center receives funding from NC PreK program for preschool services.
5. DSS Vouchers: Child care services at A Place to Grow are funded through DSS (Department of Social Services) vouchers.
6. Private Pay: A Place to Grow offers private pay options for child care services.
7. Grants and Donations: A Place to Grow receives funding from United Way of Lincoln County, CACFP Food Program, and donations, fundraising and grants.
8. Donations: ComServ accepts donations to support their programs and services for individuals with disabilities.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

ComServ is a non-profit human services organization that provides direct disability support services to individuals with intellectual and developmental disabilities across North Carolina. Its core programs include ICF/IID residential facilities, group and supervised living, family living arrangements, day activity programs, supported employment, respite care, early intervention/CBRS, and inclusive child care. Services are delivered through state and Medicaid funding streams including the NC Innovations Waiver, with private pay options for child care and supplemental donations and grants.

Product overview

ComServ, Inc. is a non-profit 501(c)(3) human services organization founded in 1991 that provides a comprehensive portfolio of disability services across North Carolina. The organization operates multiple service programs including: Residential Options (ICF/IID facilities, Group Living, Supervised Living, Family Living/Alternative Family Living); Day Activity programs (Gateway Opportunities and Creative Opportunities day centers); Supported Employment; Respite services; Early Intervention/Community Based Rehabilitative Services (CBRS); and Inclusive Child Care through A Place to Grow developmental day center. Additionally, ComServ administers NC Innovations Waiver Services providing an array of Medicaid-funded community-based supports. The organization is affiliated with H.O.M.E. Living Opportunities (affordable housing) and the ComServ Foundation (grant/funding support). Services are provided across multiple North Carolina counties including Caldwell, Burke, Alexander, McDowell, Gaston, Lincoln, Catawba, and Cleveland.

Differentiator

Problem solved

Functional benefit

Brands

• Gateway Opportunities: Day Activity Center located in Hudson, NC serving Burke, Caldwell, Alexander and Catawba counties. Operates year round, five days a week from 9:00 to 3:00 pm.
• Creative Opportunities
• A Place to Grow (APTG)
• Gateway Opportunities & ICF Administrative Office
• Creative Opportunities & Gaston Periodics

Products and services

• Residential Options Residential services for individuals with intellectual and developmental disabilities including 24/7 ICF/IID intermediate care facilities, Group Living, Supervised Living, and Family Living/Alternative Family Living arrangements across North Carolina counties. Funded through Medicaid ICF/IID.
• Day Activity Day Activity programs at Gateway Opportunities in Hudson, NC and Creative Opportunities in Gastonia, NC assisting adults with developmental disabilities to develop daily living skills and community inclusion through facility and community-based activities. Funded through State IPRS dollars.
• Supported Employment Supported employment services for individuals 16 and older with disabilities, including job development, coaching, training, and long-term vocational supports to help find and maintain competitive employment.
• Respite Respite services providing planned, short-term breaks for caregivers of persons with disabilities, available in multiple North Carolina counties through Innovations (Medicaid) funding.
• Early Intervention/Community Based Rehabilitative Services (CBRS) Early intervention/CBRS services for infants and toddlers ages birth to three years with developmental delays, atypical development, or high-risk conditions, provided in Lincoln County under contract with the local CDSA.
• Inclusive Child Care (A Place to Grow) Five Star-rated developmental child care center (A Place to Grow) serving children ages one to five, offering Community Based Rehabilitative Services, day care, preschool, and NC PreK program in an inclusive setting in Lincolnton, NC.
• Innovations Waiver Services NC Innovations Medicaid waiver services including Day Supports, Community Living and Supports, Residential Supports, Crisis Services, Community Networking Services, and Supported Employment for persons with intellectual and developmental disabilities.

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• H.O.M.E. Living OpportunitiescoreStrategic or Co-development Partner · 1 January 1991H.O.M.E. Living Opportunities, Inc. is a non-profit 501(c)(3) organization chartered by the State of North Carolina, founded in 1991. It seeks to enhance the lives of persons with disabilities through the sponsorship of affordable housing, promotion of community integration through unique housing arrangements, and well-supported living environments. This is a related organization sharing the same founding year and mission alignment with ComServ.
• ComServ FoundationcoreStrategic or Co-development Partner · 1 January 1991The ComServ Foundation was founded by Wayne Williams in 1991 to enhance the lives of persons with disabilities and ComServ employees. The Foundation seeks to provide resources and bridge funding gaps to assist with unmet programming, financial and/or individual requests.
• Caldwell Chamber of CommerceminorOthersActive chamber membership supporting business community engagement and visibility in the Caldwell County region.
• Burke Chamber of CommerceminorOthersActive chamber membership supporting business community engagement in the Burke County region.
• Catawba County Chamber of CommerceminorOthersActive chamber membership supporting business community engagement in the Catawba County region.
• Lincoln County Chamber of CommerceminorOthersActive chamber membership supporting business community engagement in the Lincoln County region.
• McDowell Chamber of CommerceminorOthersActive chamber membership supporting business community engagement in the McDowell County region.
• North Carolina Providers CouncilminorOthersProfessional association membership for healthcare and human services providers in North Carolina.
• Second Harvest Food Bank of MetrolinaminorOthersPartnership with food bank to support nutritional needs of individuals and families served by ComServ.
• Children's Developmental Service Agency (CDSA)coreChannel Partner/ Reseller/ DistributorA Place to Grow contracts with the local Children's Developmental Service Agency (CDSA) to provide Community Based Rehabilitative Services (CBRS). CDSA is the lead agency for children birth to three years and determines eligibility and develops Individualized Family Service Plans (IFSP).

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Sevita Health: National operator (formerly MENTOR Network) of ICF/IID, HCBS waiver, and supported employment programs — a much larger incumbent providing similar IDD services at national scale.
• BrightSpring Health Services: Diversified publicly-traded provider of home and community-based services including IDD waiver and behavioral health — a broad incumbent overlapping with ComServ's home- and community-based service lines.
• Bayada Home Health Care: Large national provider of home health and pediatric/adult disability services — comparable in community-based care delivery and Medicaid-funded supports even though IDD is a smaller share of its portfolio.

Direct peers

• RHA Health Services: Large NC-headquartered IDD and behavioral health provider delivering ICF/IID, Innovations Waiver, and community-based services across the Carolinas — a direct competitor to ComServ for state contracts and referrals.
• Penn-Mar Human Services: Pennsylvania-based nonprofit operating residential, day, supported employment, and family services for adults with IDD — a strong program-model analog despite geographic distance.
• Monarch: North Carolina-based nonprofit providing behavioral health and intellectual/developmental disability services including residential, day, and supported employment — directly comparable to ComServ's IDD service mix in overlapping NC counties.
• The Arc of North Carolina: State chapter of The Arc providing advocacy and direct disability services in NC including residential, day, and family supports — overlapping with ComServ's lifespan IDD service portfolio.
• EasterSeals UCP North Carolina: NC provider of disability and behavioral health services including Innovations Waiver, residential, and early intervention — a comparable nonprofit IDD service operator in the same state funding ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ComservPennton
• LinkedInlinkedin.com/company/comserv.-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ComServ