The Glatfelter Agency

What The Glatfelter Agency does

The Glatfelter Agency (TGA) is a full-service independent insurance agency founded in 1951 and headquartered in York, Pennsylvania. It operates as the local retail division of Glatfelter Insurance Group, serving approximately 4,000 individuals and businesses primarily across Pennsylvania and surrounding regions. The agency delivers three core product lines: Business Insurance (property/general liability, commercial auto, workers' compensation, cyber/privacy liability), Personal Insurance (home, auto, recreational vehicles, life/health, disability, special events), and Employee Benefits (group medical, dental/vision, life/disability, voluntary products, compliance services). It maintains industry-specific programs for 10+ verticals including caregiving, construction, trucking, non-profits, schools, municipalities, water entities, religious organizations, manufacturing, and property owners.

TGA's technology stack is built on standard independent-agency infrastructure: a CSR24-based "My Insurance Portal" for 24/7 client self-service (policy management, certificate requests, claims reporting), partner quote engines (AgentInsure, ProtectMyEvents, ProtectMyWedding, InsureNowDirect), and a web-based interactive risk assessment tool. The agency also serves as master agency for the Susquehanna Agent Alliance (SAA), a regional network affiliated with the national Strategic Independent Agents Alliance (SIAA), extending its distribution reach through independent agent partners.

The business model is commission-based and recurring: as an independent agency, TGA earns carrier commissions on placed and renewed policies across all three lines. Go-to-market combines a consultative direct sales force organized into specialist teams (Business, Personal, Benefits) with channel partnerships (SAA agent network, PAMED physician association) and self-service online quoting for simpler personal lines. The company is privately held with 11-50 employees, no external institutional investment, and no public funding history. It has been named one of the Best Places to Work in PA consecutively since 2005.

Name

The Glatfelter Agency

Legal name

The Glatfelter Agency, Inc.

Website

https://tga-ins.com

Company type

Private

Founded year

1951

Operating status

Operating

Headcount range

11–50 employees

Short description

The Glatfelter Agency is a York, PA-based independent insurance agency founded in 1951, serving approximately 4,000 individuals and businesses across Pennsylvania with business insurance, personal insurance, and employee benefits, operating as the retail division of Glatfelter Insurance Group.

Ownership category

akta.pro rank

Product category

Insurance Brokerage

NAICS

Insurance Agencies and Brokerages (524210), Insurance Agencies and Brokerages (52421), Other Insurance Related Activities (52429)

SIC

Insurance Agents, Brokers & Service (6411), Accident & Health Insurance (6321)

akta.pro primary industry

Commercial General Liability (CGL) (FSAJADAA)

akta.pro secondary industries

Ancillary Benefits TPA (Dental/Vision/Life/Accident/Critical Illness) (HLAEALAN), Group/Employer-Sponsored Critical Illness & Hospital Indemnity (FSAIAKAD), Affinity, Membership & Association Referral Programs (FSAEAMAL)

Keywords

• Insurance brokerage services
• Commercial insurance
• Personal insurance
• Employee benefits
• Risk management

Headquarters

HQ city

York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Infrastructure

Revenue model

1. Insurance Commissions: As an independent insurance agency, TGA earns commissions from insurance carriers for placing and renewing insurance policies for customers across business, personal, and employee benefits lines.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

The Glatfelter Agency is a full-service independent insurance agency that arranges and services business insurance, personal and life insurance, and employee benefits coverage. It supports individuals, employers, and organizations with consultative insurance specialists, risk assessment, quote requests, policy management, and claims support.

Product overview

The Glatfelter Agency (TGA) is a full-service independent insurance agency that operates as the local retail division of Glatfelter Insurance Group. The company offers three core product lines: Personal Insurance (home & renters, auto & antique vehicles, recreational vehicles, excess/umbrella, life & health, private disability, and special events/wedding coverage), Business Insurance (property & general liability, commercial auto, workers' compensation, and cyber/privacy liability & data breach coverage), and Employee Benefits (group medical, dental & vision, life & disability, and voluntary products with compliance tools). TGA specializes in serving multiple industries including caregiving organizations, construction, trucking, non-profits, schools & universities, municipalities, water entities, religious organizations, manufacturing, and property owners. The agency provides access to over 30 national and regional insurance carriers through its own products and the Susquehanna Agents Alliance (SAA) network partnership. Customers can access coverage through online quoting portals (AgentInsure, ProtectMyEvents, ProtectMyWedding, InsureNowDirect) and a CSR24-based client portal for account management.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Insurance
• Home & Renters Insurance
• Auto & Antique Vehicles Insurance
• Excess & Umbrella Insurance
• Recreational Vehicles Insurance
• Life & Health Insurance
• Private Disability Insurance
• Special Events & Wedding Insurance
• Business Insurance
• Property & General Liability Insurance
• Commercial Auto Insurance
• Workers' Compensation Insurance
• Cyber/Privacy Liability & Data Breach Insurance
• Employee Benefits
• Life & Disability (Employee Benefits)
• PA Medical Society Member Benefits Program
• Susquehanna Agents Alliance (SAA) Network
• Caregiving Organizations Insurance
• Construction Insurance
• Trucking Insurance
• Non-Profits Insurance
• Schools & Universities Insurance
• Municipalities & Public Entities Insurance
• Water Entities Insurance
• Religious Organizations Insurance
• Manufacturing Insurance
• Property Owners Insurance

Quantifiable outcome

• Named one of the Best Places to Work in PA since 2005

Named customers2 records

Segments3 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Susquehanna Agent Alliance (SAA)coreChannel Partner/ Reseller/ DistributorTGA operates as the master agency for Susquehanna Agent Alliance, which is part of the Strategic Independent Agents Alliance (SIAA) - the #1 national agency distribution system. This partnership provides independent insurance agents access to over 30 national and regional insurance carriers and technology solutions to help agencies increase profitability and grow.
• Pennsylvania Medical Society (PAMED)coreGTM or Marketing PartnerTGA is a proud PAMED partner dedicated to helping Pennsylvania physicians maximize safety and efficiency through risk management services and custom coverages designed specifically for PAMED members, including association-discounted pricing on Group Medical, Medical Professional Liability, Dental & Vision, Group Life & Disability, Medicare, Life Insurance, Disability Insurance, Long-Term Care, and Business Insurance.
• Trusted ChoiceminorGTM or Marketing PartnerTGA is a member of Trusted Choice, an insurance association that supports independent insurance agents.
• Glatfelter Insurance GroupcoreOthersTGA is the local retail division of Glatfelter Insurance Group, which provides access to an extensive network of insurance carriers, shared resources, and corporate support while TGA maintains focus on local community service.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Leavitt Group: Full-service independent insurance agency with a regional Pacific Northwest footprint and an affiliated cluster/member agency network model — directly comparable to TGA's combination of direct agency plus SAA master agency affiliation.
• Tompkins Insurance Agencies: A multi-line independent insurance agency group serving individuals and businesses in the Northeast U.S., providing personal, commercial, and benefits coverage — directly comparable to TGA in scope, customer mix, and regional orientation.
• PayneWest Insurance: A mid-sized, employee-owned regional insurance broker offering personal, business, and employee benefits across multiple U.S. regions, with deep SMB focus and association partnerships — comparable in size, segment mix, and consultative GTM.
• Keystone Insurance Group: Pennsylvania-based multi-line independent insurance agency providing personal, business, and employee benefits products — a strong geographic and operational peer to TGA's PA-centric agency footprint.
• Strategic Independent Agents Alliance (SIAA): The national agency alliance that TGA's SAA master agency operates under. As the parent platform to TGA's network business, SIAA is the most direct structural peer for the master-agency component of TGA's business model.

Broad incumbents

• Brown & Brown, Inc. A diversified national insurance brokerage providing property & casualty, employee benefits, and specialty coverage. Operates with a mix of direct agency acquisition and partnership models analogous to TGA's two-channel strategy.
• USI Insurance Services: A top-10 U.S. insurance brokerage serving middle-market commercial, employee benefits, personal lines, and specialty risks. Comparable in product breadth and middle-market employer focus, though operating at much larger scale.
• HUB International: A large North American insurance brokerage serving commercial, personal, and benefits clients through regional offices. Comparable across all three of TGA's lines of business, though at significantly greater scale and geographic breadth.
• AssuredPartners: A large, PE-backed roll-up acquirer of independent insurance agencies across the U.S., operating a multi-line brokerage model. While dramatically larger than TGA, the underlying per-agency operating model and customer segments are highly comparable.

Regional players

• Erie Insurance Group: A Pennsylvania-based insurance carrier and agency force serving individuals and businesses primarily in the eastern U.S. Overlapping regional footprint with TGA and some product-line overlap (personal lines, commercial), though Erie primarily acts as carrier rather than independent brokerage.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tgainsurance
• Facebookfacebook.com/tgainsurance
• LinkedInlinkedin.com/company/the-glatfelter-agency

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Glatfelter Agency