What Finger Lakes Ambulance does

Finger Lakes Ambulance EMS, Inc. is a nonprofit ground emergency medical services provider headquartered at 14 Crane Street, Clifton Springs, New York. Founded in 1955 as Walters Ambulance by Ed and Martha Walters and incorporated under its current name in 1988 following acquisition by G.W. Lisk, the organization delivers 24/7 Advanced Life Support (ALS) and Basic Life Support (BLS) first response, inter-facility medical transfers, long-distance specialty and critical care transport, bariatric patient care, and a Mobile Intensive Care Unit (MICU) program. It also fields Special Operations (Disaster Relief Teams) for emergency medical support during large-scale incidents. Service territory covers approximately 1,200 square miles across five counties in the Finger Lakes region of New York State.

The operational foundation rests on a fleet of 16 ambulances, four Emergency ALS First Response Vehicles, and one Physician Response Vehicle, supported by a workforce of approximately 100 employees spanning medics, drivers, paramedics, and administrative staff under Medical Director Dr. Scott Glick (8 years tenure, 2024 FLREMSC Physician of the Year) and Executive Director Al Kalfass (in role since December 2019). The organization operates a Fleet Services unit that maintains its vehicles and offers commercial fleet maintenance and repair to external operators. Adjacent to core EMS delivery, Finger Lakes Ambulance runs a training and certification program — including BLS, ACLS, PALS, Heartsaver CPR/AED/First Aid, and Stop the Bleed courses — priced between $55 and $200 per session and enrolled directly through the company website.

Revenue is generated primarily through fee-for-service EMS billing covered by insurance, Medicare/Medicaid, and direct patient billing via the InstaMed payment portal, supplemented by medical transport fees, Fleet Services contracts with commercial operators, and training course fees. In 2025, Finger Lakes Ambulance merged with Mercy Flight EMS to become the ground ambulance division of Mercy Flight Buffalo, extending its strategic footprint across the Finger Lakes and Western New York. The company is privately held as a New York nonprofit, with no public listings, no venture funding rounds, no mobile app surface, and no disclosed AI/ML or platform capabilities.

Name

Finger Lakes Ambulance

Legal name

Finger Lakes Ambulance EMS, Inc.

Website

https://fingerlakesambulance.com

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

51–100 employees

Short description

Finger Lakes Ambulance is a nonprofit ground emergency medical services provider headquartered in Clifton Springs, NY, founded in 1955. With approximately 100 employees and 16 ambulances, it covers roughly 1,200 square miles across five counties, providing ALS/BLS response, specialty and bariatric transport, and community training programs.

Ownership category

akta.pro rank

Product category

Emergency Medical Services (Ground Ambulance)

NAICS

Ambulance Services (62191), Ambulance Services (621910), Emergency and Other Relief Services (62423)

SIC

Services-Health Services (8000), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA), Medical Emergency Response & On-site First Aid/Paramedics (BPABANAG), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency medical services
• Ground ambulance transport
• Advanced life support
• Medical transport services
• EMS training certification

Headquarters

HQ city

Clifton Springs

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Emergency Medical Services (EMS) Response: Finger Lakes Ambulance generates primary revenue through emergency and non-emergency ground ambulance services, including Advanced Life Support (ALS) and Basic Life Support (BLS) first response, covered by insurance, Medicare/Medicaid, and patient billing. The organization also provides bill payment through an online portal (InstaMed).
2. Medical Transport Services: Revenue from long-distance medical transport, interstate and intrastate patient transfers, specialty care transport, and critical care transport services to healthcare facilities.
3. Training and Certification Programs: Revenue generated from public and professional training courses including BLS, ACLS, PALS, CPR/AED, First Aid, and Stop the Bleed certifications. Fees range from $55 to $200 per course.
4. Fleet Services: Commercial fleet maintenance and repair services offered to outside vehicle fleets, providing an additional revenue stream from the organization's experienced mechanical team.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Finger Lakes Ambulance provides ground emergency medical services, including Advanced and Basic Life Support first response, medical transportation, specialty care and critical care transport, bariatric patient care, and Special Operations disaster relief, covering approximately 1,200 square miles across five New York State counties. The organization also delivers paid training and certification programs (BLS, ACLS, PALS, CPR/AED/First Aid, Stop the Bleed) and offers commercial fleet maintenance services to external fleet operators.

Product overview

Finger Lakes Ambulance is a ground emergency medical services provider that has operated in Central New York since 1955. The company offers a unified portfolio of EMS services centered around Advanced and Basic Life Support (ALS/BLS) First Response, Medical Transporting Services, Specialty Care Transport, Medical Transfers, Bariatric Patient Care, and Special Operations (Disaster Relief Teams). The company also operates a Mobile Intensive Care Unit (MICU) program and provides fleet maintenance services. Adjacent to core EMS operations, the company offers training and certification programs including Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS), Heartsaver CPR/AED/First Aid, and Stop The Bleed courses. The organization employs approximately 100 personnel and maintains a fleet of 16 ambulances, 4 Emergency ALS First Response Vehicles, and 1 Physician Response Vehicle, covering approximately 1,200 square miles across five New York State counties.

Differentiator

Problem solved

Functional benefit

Products and services

• Ground Emergency Medical Services (EMS) - Advanced & Basic Life Support Core ground EMS service providing Advanced and Basic Life Support first response staffed by experienced paramedics and EMTs, covering approximately 1,200 square miles across five counties in New York State with 24/7 ALS coverage within a 20-mile radius of Clifton Springs.
• Medical Transporting Services Safe transportation services to healthcare facilities, ensuring patients receive appropriate treatment during transit; used by individuals, hospitals, and care facilities needing reliable patient transport.
• Specialty Care Transport / Critical Care Transport Long-distance and specialty medical care transport for patients requiring transportation beyond typical local distances or with unique medical needs, including critical care transport with advanced life support (advanced cardiac monitoring and ventilator support).
• Medical Transfers Interstate and intrastate patient transfers for specialized care, second opinions, or treatment unavailable locally; supports hospitals and patients needing access to distant healthcare facilities.
• Bariatric Patient Care Services Specialized care and transport services for bariatric patients requiring specialized vehicles and equipment designed to safely transport patients with higher weight requirements.
• Special Operations (Disaster Relief Teams) Emergency medical support during natural disasters and other large-scale emergencies, providing critical medical assistance in coordination with emergency management agencies during declared disasters and major incidents.
• Mobile Intensive Care Unit (MICU) Full-service mobile intensive care program providing advanced pre-hospital care capabilities for critically ill or injured patients.
• Fleet Services Vehicle maintenance and repair services offered to external commercial fleet operators, including preventive maintenance, compliance checks, customized fleet solutions, and specialized repair to minimize vehicle downtime and ensure regulatory compliance.
• BLS, ACLS, PALS, CPR/AED/First Aid, and Stop the Bleed Training & Certification Programs OSHA-compliant basic and advanced life support training and certification courses (BLS, ACLS, PALS, Heartsaver CPR/AED/First Aid, Stop the Bleed) for healthcare providers, workplace personnel, and the general public; offered via direct enrollment at 14 Crane Street, Clifton Springs.

Quantifiable outcome

• Call volume grew from under 1,000 per year (1955) to approximately 11,000 per year (2010), demonstrating significant growth in community trust and utilization.
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• The Wilds and Woods Outdoor ShowminorGTM or Marketing Partner · 14 June 2025The Wilds and Woods Outdoor Show co-sponsored the mock DWI crash demonstration event with Finger Lakes Ambulance at the Steam Pageant Grounds in Hopewell, NY, aimed at educating the public on the dangers of impaired driving.
• Mercy Flight EMS (Mercy Flight Buffalo)coreStrategic or Co-development Partner · 1 January 2025Finger Lakes Ambulance has merged with Mercy Flight EMS, becoming the ground ambulance division of Mercy Flight Buffalo — one of the region's most respected nonprofit providers of emergency medical transportation. This partnership brings together two organizations dedicated to exceptional patient care, rapid response, and community service, building a stronger future for EMS across the Finger Lakes and Western New York. Applications for careers are now directed to the Mercy Flight website.
• NYS TroopersminorOthersNew York State Troopers participated in the multi-agency mock DWI crash response simulation organized by Finger Lakes Ambulance, demonstrating coordinated law enforcement and EMS response.
• Ontario County Sheriff's OfficeminorOthersOntario County Sheriff's Office participated in the multi-agency mock DWI crash response simulation organized by Finger Lakes Ambulance.
• Mercy Flight CentralminorOthersMercy Flight Central participated in the multi-agency mock DWI crash response simulation, demonstrating air medical and ground EMS coordination capabilities.
• Penn Yan AmbulanceminorOthersPenn Yan Ambulance participated in the multi-agency mock DWI crash response simulation organized by Finger Lakes Ambulance.
• Hopewell Fire, Middlesex Fire, Bellona FireminorOthersMultiple local fire departments (Hopewell, Middlesex, and Bellona) participated in the coordinated multi-agency mock DWI crash response simulation organized by Finger Lakes Ambulance.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Falck USA: International EMS provider with US operations in California, Georgia, and other states. Comparable in offering contracted 911 response and interfacility transport at regional scale, with a broader corporate platform and capital base.
• MedStar Mobile Healthcare: Public utility model EMS provider serving the Fort Worth area with high-performance 911 response, mobile integrated healthcare, and community paramedicine. Comparable integrated service-line strategy and focus on operational performance benchmarks.
• American Medical Response (AMR): Largest private EMS provider in the United States, operating 911 response, interfacility transport, and disaster response nationwide. Direct strategic benchmark for scale, service breadth, and reimbursement management in the ground ambulance sector.
• Northwell Health Center for Emergency Medical Services: Hospital-affiliated EMS arm of one of New York's largest health systems, providing 911 response, interfacility transport, and mobile integrated health in the New York metro and Long Island regions. Represents the integrated health-system EMS model competing for hospital transfer volume that Finger Lakes Ambulance also serves.
• Acadian Ambulance Service: Large private multi-state EMS provider offering ground ambulance, air medical, and safety services across the Gulf South and beyond. Comparable breadth of service lines including specialty/critical care transport and community training programs.

Regional players

• Cataldo Ambulance Service: Private EMS provider serving Massachusetts and surrounding New England with 911, interfacility, critical care, and bariatric transport. Closely matches Finger Lakes Ambulance's specialty service portfolio and mid-sized nonprofit-style regional operator profile.
• Pro EMS Solutions: Private EMS provider in Massachusetts offering 911 response, critical care transport, and community paramedicine. Comparable mid-sized private operator model with similar specialty transport emphasis.
• Monroe Ambulance: Rochester-based private EMS provider offering interfacility and emergency transport across Western and Central New York. Closely comparable in service mix (ALS/BLS, critical care, bariatric) and geographic proximity to Finger Lakes Ambulance.
• Penn Yan Ambulance: Neighboring volunteer and career EMS provider in Yates County in the Finger Lakes region, explicitly named as a coordination partner in Finger Lakes Ambulance's multi-agency training events. Competes and coordinates within overlapping service areas.

Direct peers

• Mercy Flight Central: Sister nonprofit air and ground EMS provider in the New York Finger Lakes region, explicitly mentioned as a coordination partner with Finger Lakes Ambulance. Operates overlapping response territory and shares the Mercy Flight family brand following the 2025 merger.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/FingerLakesAmbulance
• Instagraminstagram.com/flaemsinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Finger Lakes Ambulance