Altae Group
Altae Group is a French managed IT services provider delivering unlimited flat-rate IT support, backup, cloud, and hardware procurement to roughly 160 SMB and mid-market clients across the Auvergne-Rhône-Alpes region via four regional agencies.
- Company typePrivate
- Founded1993
- HeadquartersMoirans, France
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Altae Group does
Altae Group is a French managed IT services provider headquartered in Moirans, operating across the Auvergne-Rhône-Alpes region through four regional agencies in Grenoble, Lyon, Chambéry, and Saint-Étienne. The company delivers IT infrastructure management, hotline and on-site support, backup and cloud services, IT auditing and consulting, and hardware resale to approximately 160 TPE/PME/ETI clients across at least ten verticals including industry, construction, finance, healthcare, and education.
The core technology stack is a Microsoft-centric infrastructure environment (Windows Server, Exchange, vSphere/VMware, Active Directory/DNS/DHCP) combined with networking equipment from Zyxel and WatchGuard, plus third-party security and remote-maintenance tools from SentinelOne, Mailinblack, N-able, and TeamViewer. The proprietary feature that defines Altae is the 'Altaë Confiance' contract: an all-inclusive unlimited fixed-price service bundle introduced around 1999/2000 that replaces time-based billing with predictable monthly fees covering hotline, remote maintenance, on-site interventions, and project deployment. The company reports 92% of problems resolved within 16 minutes and a 97% contract renewal rate.
Revenue is generated through subscription-style recurring managed-service contracts supplemented by one-time hardware sales via a centralized purchasing consortium with Dell, HP, HPE, Synology, and Zyxel. Disclosed annual revenue is €3.5M with a 30-person team, structured around a direct sales motion through regional account managers and an inside-sales hotline funnel. Founded in 1993 by former HP executive Bernard Mastain, the company underwent an employee buyout in 2012 led by current CEO Stéphane Ivanic and adopted a subsidiary-based expansion model in 2020 under partner Suzy Cazzaro.
Altae Group firmographics
Firmographics- Name
- Altae Group
- Legal name
- Altaë Groupe
- Website
- https://altae.net
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Altae Group is a French managed IT services provider delivering unlimited flat-rate IT support, backup, cloud, and hardware procurement to roughly 160 SMB and mid-market clients across the Auvergne-Rhône-Alpes region via four regional agencies.
- Ownership category
- akta.pro rank
Altae Group industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)
- akta.pro secondary industries
- Incident Response, On-Call & Operational Readiness (BPAEAKAL), Strategy & IT Advisory (BPAEAAAA), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Service Assurance & SLA/QoS Management (HDAFAMAL)
Keywords
Where Altae Group is headquartered
LocationHeadquarters
- HQ city
- Moirans
- HQ country
- France
- HQ region
- Europe
Offices5 records
Markets served
Altae Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services (Infogérance): Fixed-price unlimited service contract covering IT infrastructure management, hotline, remote maintenance, on-site interventions, and project deployment. Revenue generated through monthly/annual subscription fees based on the 'Altaë Confiance' forfaitaire et illimité model.
- Hardware Sales: Sale of computer equipment and hardware through partnerships with major manufacturers (Dell, HP, HPE, Synology, Zyxel). Revenue from one-time hardware purchases by clients.
- Cloud & Backup Solutions: Externalized backup and collaborative cloud solutions, including Microsoft 365 integration, providing recurring revenue through subscription-based backup and security services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Altaë Confiance - Unlimited Fixed-Price Contract |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Altae Group product offering
Product offeringCore offering
Altaë Groupe delivers managed IT infrastructure services to SMBs and mid-market firms (TPE/PME/ETI) in the Auvergne-Rhône-Alpes region. Its core offerings include IT infrastructure auditing and consulting, unlimited maintenance and infogérance under a fixed-price "Altaë Confiance" contract, secure backup and cloud solutions implementing the 3-2-1 rule, and computer hardware procurement through a centralized purchasing consortium with Dell, HP, HPE, Synology, and Zyxel. The company operates four regional agencies staffed with dedicated account managers and technical leads to deliver hotline, remote maintenance, and on-site interventions.
Product overview
Altae Group offers a unified suite of IT management services for SMEs/ETIs in Auvergne-Rhône-Alpes, combining four core service offerings: Audits & Conseils (IT infrastructure auditing and consulting), Maintenance & Infogérance (comprehensive IT park management with dedicated teams), Sauvegarde & Cloud (secure backup and cloud solutions), and Vente de Matériel (hardware sales through manufacturer partnerships). The company's flagship product is the Altaë Confiance Contract, an all-inclusive flat-rate service that bundles unlimited hotline, remote maintenance, on-site interventions, and project deployment into a single predictable pricing model. The services are delivered through 4 regional agencies in Grenoble, Lyon, Chambéry, and Saint-Étienne with a centralized purchasing platform for hardware.
Differentiator
Problem solved
Functional benefit
Products and services
- Audits & Conseils Free technical and financial audit of IT infrastructure for SMBs and mid-market firms in Auvergne-Rhône-Alpes, evaluating risk, optimization opportunities, and consequences of dysfunction or disaster. Includes analysis of information systems, risk detection, and recommendations.
- Maintenance & Infogérance Comprehensive IT infrastructure management service providing SMBs and mid-market firms in Auvergne-Rhône-Alpes with a dedicated account manager, dedicated technical lead, unlimited hotline, remote maintenance, on-site interventions, and preventive server monitoring. Delivered under the pioneering all-inclusive flat-rate "Altaë Confiance" contract.
- Sauvegarde & Cloud Secure backup and cloud solutions for SMBs and mid-market firms, implementing the 3-2-1 backup rule (3 copies on 2 different media with 1 copy off-site). Includes externalized backup, collaborative cloud solutions, Microsoft 365 integration, and email security.
- Vente de Matériel Hardware and equipment sales service for SMBs and mid-market clients in Auvergne-Rhône-Alpes, providing expert advice on computer and server configurations through partnerships with Dell, HP, HPE, Synology, and Zyxel, with carbon-footprint-conscious recommendations.
- Altaë Confiance Contract The flagship subscription offering: an unlimited all-inclusive flat-rate contract guaranteeing cost control, monitoring, and transparency for IT management services. Bundles consulting, project deployment, hotline, remote maintenance, and on-site interventions into a single annual fee for SMBs and mid-market firms.
Quantifiable outcome
- 92% of problems resolved in under 16 minutes
- +3 more outcomes
Companies that use Altae Group
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
Altae Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Altae Group partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered minor and core.
- Chambéry Chamber of CommerceminorPartnership supporting Altaë's expansion into Savoie region with dedicated team deployment at Chambéry agency.
- DellcoreHardware partner providing computer equipment and servers. Dell products are offered through Altaë's purchasing consortium to clients seeking quality hardware at competitive prices.
- HP (Hewlett-Packard)coreHardware partner supplying computers, laptops, and peripherals. HP products available through Altaë's centralized purchasing system with certification level benefits.
- HPE (Hewlett Packard Enterprise)coreEnterprise hardware partner providing servers and enterprise computing solutions. Compliments Dell offerings for enterprise-grade infrastructure needs.
- SynologycoreNetwork Attached Storage (NAS) and IP surveillance solutions partner, providing data storage and backup hardware integrated into Altaë's backup and cloud solutions.
- ZyxelcoreNetworking equipment partner providing routers, switches, firewalls, and wireless solutions. Zyxel products are part of standard SME infrastructure deployments.
- Microsoft 365coreCloud productivity suite integration including Exchange, Teams, and related Microsoft cloud services for collaborative work and email management.
- N-ablecoreBackup solution partner providing N-able backup software for automated backup management across client servers and endpoints.
- MailinblackcoreFrench email security solution provider offering protected email services with anti-spam and anti-phishing capabilities for client communications.
- SentinelOnecoreEndpoint protection and cybersecurity solution partner providing AI-based threat detection and response for client endpoints.
- TeamViewercoreRemote access and support software partner enabling Altaë's telemaintenance capabilities for remote troubleshooting and maintenance.
- Réseau Entreprendre IsèrecoreEntrepreneurial network providing business development support, mentoring, and connections for growing companies in Isère. Suzy Cazzaro brought 15 years of experience from this network.
- Association CentralpminorLocal business association at Centr'Alp park where Altaë headquarters is located, supporting regional business community and networking.
- CovateamminorIT partner for joint events, collaborated with Altaë on IT VINO TOUR cybersecurity awareness event for shared client base.
- SysthenminorIT services partner for joint events, collaborated on IT VINO TOUR cybersecurity awareness event combining digital and oenology themes.
Scale indicators10 records
Recent moves8 records
Expansion highlights6 records
Altae Group competitors and assessment
Company assessmentBroad incumbents
- Hardis Group: French IT services and software publisher serving mid-market and enterprise clients with managed services, consulting, and digital transformation offerings, comparable to Altae as a domestic French IT services peer.
- Econocom: French-headquartered European IT services company providing managed workplace, infrastructure, financing, and outsourcing to SMB and enterprise clients; broad incumbent analog with overlapping managed IT and hardware procurement.
- Devoteam: French digital transformation and IT consulting firm delivering cloud, cybersecurity, and managed services; comparable to Altae through overlapping IT managed services and infrastructure delivery for SMB/mid-market clients.
- SCC France: European IT distribution and services group combining hardware procurement, managed services, and infrastructure support for SMBs; comparable to Altae through its centralized purchasing and managed IT delivery model.
- Computacenter: UK-headquartered European IT services and infrastructure provider delivering managed workplace, service desk, and infrastructure operations to enterprise and mid-market clients; comparable to Altae through managed IT services and hardware partnership model.
- Capgemini: Global IT services giant headquartered in France, providing managed infrastructure, cloud, and digital services; broad incumbent in the same French IT services space where Altae operates.
- Sopra Steria: French-headquartered European IT services leader delivering infrastructure management, managed services, and digital transformation; broad incumbent comparable to Altae in managed IT services for French mid-market and enterprise.
Direct peers
- Helpline (Konica Minolta Business Solutions France): French managed services provider offering workplace IT support, user helpdesk, infrastructure management, and cybersecurity to SMB and mid-market clients; the closest direct peer to Altae's infogérance and hotline model in France.
Regional players
- Smile (Open Source): French open-source digital services and integration firm offering managed services and infrastructure consulting to European SMB and mid-market; regional French IT services peer with adjacent delivery model.
- Bechtle AG: Germany-headquartered European IT solutions provider combining hardware procurement with managed services for SMB and mid-market; comparable to Altae through its IT system house business model serving regional European clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Altae Group social profiles
Digital presenceAltae Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Altae Group leadership team
Management profileNumber of profiles
Profiles2 records
Altae Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Altae Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Altae Group
What does Altae Group do?
Altaë Groupe delivers managed IT infrastructure services to SMBs and mid-market firms (TPE/PME/ETI) in the Auvergne-Rhône-Alpes region. Its core offerings include IT infrastructure auditing and consulting, unlimited maintenance and infogérance under a fixed-price "Altaë Confiance" contract, secure backup and cloud solutions implementing the 3-2-1 rule, and computer hardware procurement through a centralized purchasing consortium with Dell, HP, HPE, Synology, and Zyxel. The company operates four regional agencies staffed with dedicated account managers and technical leads to deliver hotline, remote maintenance, and on-site interventions.
Is Altae Group a public or private company?
Altae Group is a private company. It is classified as management employee owned and is currently operating.
When was Altae Group founded?
Altae Group was founded in 1993. It employs 11 to 50 people.
Where is Altae Group based?
Altae Group is headquartered in Moirans, France, in the Europe region.
How does Altae Group make money?
Three revenue lines are on record. Managed IT Services (Infogérance) is the primary driver. The others are hardware Sales and cloud & Backup Solutions.
Who are Altae Group's main competitors?
Broad incumbents on record are Hardis Group, Econocom, Devoteam, SCC France, Computacenter, Capgemini and Sopra Steria. Helpline (Konica Minolta Business Solutions France) is listed as a direct peer. Regional players are Smile (Open Source) and Bechtle AG.
Does Altae Group have an API?
No public API is recorded for Altae Group.
What industry is Altae Group in?
Altae Group's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAKAO, Managed DevOps / Platform Operations (Run & Operate), with a secondary code of BPAEAKAL, Incident Response, On-Call & Operational Readiness. Its NAICS code is 541513 and its SIC code is 7370.