Custom Billing Service

What Custom Billing Service does

Custom Billing Service (legally Custom Billing Services of Ohio) is a privately held, locally owned medical billing and revenue cycle management company headquartered in North Canton, Ohio. Founded in 2009, the firm has served healthcare professionals in Ohio and neighboring states for nearly 15 years, operating with a stated headcount of 1–10 employees. The company positions itself as an outsourced 'billing department down the street' for small and mid-sized medical practices, handling the full revenue cycle workflow including charge entry, claim submission, insurance payment posting, denial management, patient statements, accounts receivable follow-up, physician credentialing, and ERA/EFT processing.

The firm's underlying technology is a conventional medical billing operation rather than a proprietary software platform. It specializes in integrating with four named EMR/EHR and practice management systems — Allscripts, Collaborate MD, e-MD's, and Henry Schein's Micro MD — and submits claims through the Gateway EDI / TriZetto clearinghouse, through which it achieved the 99 Percent Club designation for 99% error-free claim submission. The company's owner-operators are described as accountants and software specialists, which extends the offering beyond pure billing into custom billing and accounting services.

Commercially, Custom Billing Service operates a relationship-driven, direct sales model with no public pricing. Services are quoted on a per-client, customized basis with monthly billing cadence, and customer acquisition is conducted primarily through phone outreach (330-526-8758), the company website contact form, and referral channels within the regional healthcare professional community. The company holds HIPAA awareness as a stated compliance posture but has no disclosed third-party security certifications, no published revenue figures, no external funding, and no enterprise-customer logos beyond a single named Canton, Ohio internal medicine practice testimonial.

Name

Custom Billing Service

Legal name

Custom Billing Services of Ohio

Website

https://billingmyservices.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

Custom Billing Service is a privately held medical billing and revenue cycle management firm in North Canton, Ohio, serving small and mid-sized medical practices in Ohio and neighboring states with outsourced billing, coding, A/R follow-up, and custom accounting services.

Ownership category

akta.pro rank

Product category

Medical Billing Services

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Medical Billing & Coding Automation (HLACACAA)

akta.pro secondary industries

Patient Billing, Statements & Payment Processing (HLACACAG), Charge Capture & Clinical Documentation Improvement (CDI) for Billing (HLACACAF), Medical Coding, Billing & Clinical Documentation Support (BPAAAFAD)

Keywords

• Medical billing services
• Revenue cycle management
• Medical claims processing
• Healthcare billing outsourcing
• Accounts receivable management

Headquarters

HQ city

Canton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Medical Billing Services: Outsourced medical billing and revenue cycle management services for healthcare practices. Handles charge entry, claim submission, payment posting, denial management, and A/R follow-up. Operating as an extension of the client's practice.
2. Custom Billing and Accounting Services: Additional custom billing and accounting services offered by owner-operators who are accountants and software specialists

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Custom Billing Service provides outsourced medical billing and revenue cycle management services for healthcare practices in Ohio and neighboring states. The company handles charge entry, claim submission, insurance payment posting, denial management, patient statements, A/R follow-up, physician credentialing, ERA/EFT processing, and reporting on behalf of client practices. It operates as an extension of the client's medical practice, processing claims through EDI clearinghouses such as Gateway EDI, and supports multiple EMR/EHR and practice management systems.

Product overview

Custom Billing Service (also operating as Custom Billing Services of Ohio) is a medical billing and revenue cycle management company serving healthcare professionals in Ohio and neighboring states for nearly 15 years. The company operates as an outsourced billing department for medical practices, offering a comprehensive suite of billing services including charge entry and claim submission, insurance payment posting, denial management, patient statements, A/R follow-up, physician credentialing, ERA/EFT processing, and reporting. The company supports various EMR/EHR and practice management systems including Allscripts, Collaborate MD, e-MD's, and Henry Schein's Micro MD, and processes claims through EDI clearinghouses such as Gateway EDI and TriZetto.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Billing and Revenue Cycle Management Services Outsourced end-to-end medical billing and revenue cycle management for healthcare practices, including charge entry and claim submission, insurance payment posting, denial management, patient statements, methodical A/R follow-up, physician credentialing, ERA/EFT/EMR reporting, and full-time coverage for patient billing Q&A. Targeted at physicians, medical offices, and specialty practices needing reliable outsourced billing support.
• Custom Billing and Accounting Services Additional custom billing and accounting services offered by the owner-operators, who are accountants and software specialists. Provides practices with tailored billing, accounting, and software-related support beyond standard medical billing RCM.

Quantifiable outcome

• 99% clean claims rate achieved through Gateway EDI clearinghouse

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature2 records

Partnerships

One partnership is on record.

• Gateway EDI (TriZetto)coreTechnology or IntegrationEDI clearinghouse partner through which Custom Billing Service submits claims. Achieved 99 Percent Club status with 99% error-free claims rate through Gateway EDI.

Scale indicators3 records

Recent moves4 records

Broad incumbents

• Tebra (formerly Kareo + PatientPop): Cloud platform combining EHR, practice management, billing, and patient experience for independent practices. Competes with Custom Billing Service for the same SMB medical practice segment, with both software and billing-service bundles.
• AdvancedMD: Cloud-based medical practice management, EHR, and outsourced medical billing service for small to mid-sized practices. Directly overlaps Custom Billing Service's target market and service mix (charge entry, claim submission, A/R follow-up) with a scaled SaaS-plus-services model.
• NextGen Healthcare: Ambulatory EHR, practice management, and RCM vendor serving small and mid-sized practices and specialty groups. Provides integrated billing workflows and outsourced RCM that compete with Custom Billing Service's outsourced model for the same target segment.
• Greenway Health: Provider of EHR, practice management, and revenue cycle management solutions for ambulatory practices, including outsourced billing services. Overlaps with Custom Billing Service's offering across both technology and services for SMB physician offices.
• Conifer Health Solutions: Outsourced revenue cycle management, patient access, and billing services company serving hospitals and physician practices. Directly comparable in service offering to Custom Billing Service but operating at significantly greater scale and broader geographic scope.
• Optum (UnitedHealth Group): Healthcare services arm of UnitedHealth Group offering large-scale outsourced RCM, coding, and billing operations to providers and payers. Represents a scaled, well-capitalized competitor whose bundled offerings pressure independent outsourced billing shops like Custom Billing Service.
• R1 RCM: Large public outsourced revenue cycle management company serving hospitals, health systems, and physician groups. Provides end-to-end medical billing, coding, and patient access services that directly overlap Custom Billing Service's core offering, but at enterprise scale.
• athenahealth: Large cloud-based EHR, practice management, and outsourced RCM platform serving medical practices across the U.S. Operates as both technology vendor and outsourced billing service, competing with Custom Billing Service at the practice-buyer level across the same target customers but at much greater scale.
• eClinicalWorks: Major ambulatory EHR and practice management vendor with integrated billing/PM capabilities and an RCM services arm. Competes both as an underlying platform that Custom Billing Service integrates with (e.g., Allscripts competitor) and as a full-service outsourced billing alternative.

Direct peers

• Coronis Health: Outsourced medical billing and RCM services firm serving medical practices, groups, and behavioral health providers. Closely comparable to Custom Billing Service as a third-party outsourced billing shop targeting physician practices with similar service mix (charge entry, claims, A/R follow-up, credentialing).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/custom-billing-service-of-ohio-inc.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Custom Billing Service