What Syslab does

Syslab is an Italian vertical software vendor that develops and delivers CRM, ERP, and management-control applications primarily for Italian small and medium enterprises and for professional studios (accountants, tax and labor consultants). Its core product, Planner+, is a CRM-integrated gestionale (ERP-lite) for SMEs covering customer management, project/job costing, document archiving, and accounting situation handling, while Studio Plan is a specialist CRM and management-control suite for accounting and labor-consulting practices that combines time-sheet tracking, practice profitability, client archiving, invoicing, and email/correspondence workflows. Complementary offerings include Centralino VOIP (a cloud-based virtual PBX built on Wildix collaboration and integrated with Planner+/Studio Plan), Cloud services (SaaS/PaaS delivered on Microsoft Azure with EU data residency and GDPR compliance), Studio Plan Mobile (iOS/Android apps synchronized in real time via a dedicated server-side component, the Syslab Web Api), and a custom mobile-app development line.

Underlying technology is a Microsoft Azure-hosted SaaS/PaaS stack combined with a Wildix-based VoIP layer; revenue mechanics mix one-time software licenses, recurring SaaS and VoIP subscriptions, license fees for the mobile Web Api connector, and professional services. Go-to-market is direct internet sales supplemented by Italian partner resellers, with marketing primarily through the company website, downloadable brochures, a free-trial registration flow, and Facebook. The company operates only in Italy from offices in Tortona (operational headquarters) and Pavia (registered office), serves clients such as Bernoni Grant Thornton (200+ active users on Studio Plan) and several multi-office Italian accounting/professional-services firms, and since October 2023 has been part of GT Digital (the Bernoni Grant Thornton corporate vehicle), which now owns the entity and provides distribution into the wider Italian professional-services market.

Name

Syslab

Legal name

Syslab Srl

Website

https://syslab.it

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Syslab is an Italian software vendor offering CRM and ERP (Planner+) and management control (Studio Plan) software for small-to-medium enterprises and professional accounting/tax studios, complemented by VoIP, mobile apps, and Microsoft Azure SaaS services across Italy.

Ownership category

akta.pro rank

Product category

Business Management Software (CRM and ERP)

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Sales Force Automation (SFA) CRM (HDAEAFAA)

akta.pro secondary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• Business management software
• CRM software
• Professional studio software
• Cloud PBX services
• VoIP switchboard

Headquarters

HQ city

Pavia

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Software Licenses: Sale of software licenses for Planner+ and Studio Plan products to small and medium enterprises and professional studios.
2. SaaS/Cloud Subscriptions: Software as a Service and Platform as a Service subscriptions on Microsoft Azure with flexible activation and deactivation.
3. VoIP Services: Virtual switchboard cloud services and unified communication solutions with automatic installation and maintenance-free operation.
4. Mobile App Licensing: Dedicated server component license (Syslab Web Api) required for mobile apps to read and write data on Studio Plan and Planner+ databases.
5. Professional Services: Assistance and support services for software implementation and usage.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Syslab develops and sells integrated CRM and management software products for Italian small and medium enterprises (SMEs) and professional studios (accountants and labor consultants). Its flagship offerings are Planner+ (CRM and ERP for SMEs) and Studio Plan (practice management for accounting/labor consulting studios), complemented by Centralino VOIP (cloud-based virtual PBX), Cloud Services (SaaS/PaaS on Microsoft Azure), and the Studio Plan Mobile app.

Product overview

Syslab is an Italian software company offering a portfolio of integrated products for SMEs and professional studios. The core offerings include Planner+ (CRM and ERP software for businesses), Studio Plan (management control and practice organization for professional studios), Centralino VOIP (cloud-based virtual phone system), and Cloud Services (SaaS/PaaS via Microsoft Azure). The company also offers custom mobile app development and a mobile app (Studio Plan Mobile). Products are designed to integrate with each other, with the cloud infrastructure built on Microsoft Azure and the VOIP system based on Wildix Collaboration technology.

Differentiator

Problem solved

Functional benefit

Brands

• Planner+: CRM and business management software for SMEs, integrating customer relationship management with ERP functionalities.
• Studio Plan
• Centralino VOIP
• Cloud
• Sviluppo App

Products and services

• Planner+ CRM and ERP management software for Italian small and medium enterprises (SMEs), integrating customer relationship management with advanced business process controls typically not covered by standard ERP software in the same price tier. Suited for SMEs needing CRM, project/job management, cost/margin control, and service contract management.
• Studio Plan Management control and CRM solution for professional studios (accountants and labor consultants), placing the client at the center of all activities with direct access to related entities such as appointments, rapportini, mandates, practices, and emails. Designed for time-sheet tracking, practice progress, client profitability, and invoicing.
• Centralino VOIP Cloud-based virtual PBX system providing all functions of a classic IP telephone system, with automatic installation, no physical maintenance, and features including telephony, chat, video, presence and geolocation. Integrated with Planner+ and Studio Plan.
• Cloud Services SaaS and PaaS offerings delivered through Microsoft Azure cloud infrastructure, enabling flexible deployment and management of business software without local infrastructure requirements. Compliant with GDPR via EU-based Azure hosting.
• Studio Plan Mobile Mobile application providing Studio Plan functionalities on smartphones for professional studios, including rapid access to the studio directory, real-time synchronized appointment calendar, time tracking for mobile/smart working activities, and expense entries linked to calendar appointments.
• Sviluppo App (Custom Mobile App Development) Custom mobile app development services for business mobility needs, including apps for professional studios (agenda, contacts, timesheets, expense reports), technical assistance management (agenda, service requests, interventions), and commercial activity management (agenda, client portfolio, sales opportunities, catalogs and orders).

Quantifiable outcome

• 200+ active users managed for single customer
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

One partnership is on record.

• GT Digital (Bernoni Grant Thornton)coreStrategic or Co-development Partner · 1 January 2023Syslab is now part of GT Digital (Bernoni Grant Thornton), accelerating its evolution. This collaboration enables fusion of expertise and resources for developing innovative solutions, expanding capabilities to serve customers more efficiently. The union of Syslab and GT Digital competencies marks the beginning of a promising phase.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Zucchetti: One of Italy's largest software houses, offering HR, ERP, CRM, and accounting/studio software (e.g., Zucchetti Suite Studio) to Italian SMEs and professional firms. Closely comparable in customer base (Italian SMEs and accountants) and product scope.
• Datev: German cooperative providing accounting, tax-advisor, and payroll software to professional studios. Comparable in vertical specialization (accounting/tax professionals), although primarily serving the German market rather than Italy.
• Buffetti: Historic Italian brand offering accounting, payroll, and studio management software for accountants and SMEs. Targets the same professional-studio segment as Studio Plan and competes on workflow automation and invoicing.
• TeamSystem: Italian enterprise software leader providing ERP, CRM, and accounting/studio management software for SMEs and professional studios. Directly competes with Planner+ and Studio Plan across the same Italian customer segments with much broader product portfolios and scale.
• Wolters Kluwer Italia: Italian subsidiary of Wolters Kluwer providing tax, accounting, and professional-services software (BNA, Genya) used by Italian accounting and consulting studios. Direct competitor in the same Studio Plan niche with strong brand recognition.

Broad incumbents

• Salesforce: Global CRM platform leader with extensive SMB offerings (Sales Cloud, Service Cloud, CRM Starter Suite). Direct CRM platform competitor to Planner+, although it does not address Italian studio-specific workflows out-of-the-box.
• Sage Group: Global SMB-focused accounting and ERP software vendor (Sage 50, Sage Intacct). Competes in the broader SME accounting/ERP category where Planner+ plays, but does not specialize in Italian professional studios.
• Intuit QuickBooks: Global SMB accounting and CRM-adjacent software used by small businesses and accounting professionals. Comparable to Planner+ on SME accounting/CRM workflows, though designed for international markets rather than Italian-specific compliance.
• Microsoft Dynamics 365: Microsoft's ERP and CRM platform, also hosted on Azure, competing in the mid-market and SME segment. Overlaps with Planner+ on CRM and ERP functionality and benefits from the same Azure infrastructure Syslab uses.

Regional players

• Aruba Software: Italian IT services and software provider serving SMBs with cloud, e-invoicing, and business applications. Adjacent competitor in the Italian SME software stack, especially for e-invoicing and cloud services where Syslab's Cloud offering competes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/syslab.srl

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Syslab