What Sosmatic does

Sosmatic is a Barcelona-headquartered B2B and B2B2C technical support and customer experience services provider founded in 1998. The company delivers managed services across helpdesk, service desk, IT infrastructure support, cybersecurity, Microsoft 365 and cloud implementations, contact-center operations, IT recruitment, and data-recovery lab services to enterprise clients in insurance, banking, telecommunications, distribution, education, and assistance sectors. Through contractual partnerships with large collectives, Sosmatic extends these services into millions of end-customer households, functioning as an outsourced customer-experience layer for major Spanish and international brands including Grupo Planeta, Grupo Adamo, RACC, Goufone, Cuatrecasas, and FNAC.

Operationally, Sosmatic employs 500+ professionals across Spain, the United States, and Latin America, and is certified against Spain's Esquema Nacional de Seguridad (ENS) information-security framework, allowing it to handle regulated-industry workloads. The company monetizes through customized, quote-based managed-services contracts (helpdesk outsourcing, in-house technical staffing, license management, contact-center voice services) and IT recruitment fees; revenue is not publicly disclosed. Its product surface spans six pillars — Enterprises IT, Grandes Colectivos, Help Desk, Digital Workplace, IT Recruitment, and Data Recovery Lab — plus an integrated Contact Center and an AI solutions overlay positioned across the portfolio. Marketing and client engagement rely on a direct enterprise field-sales motion supplemented by content, social, and the Sosmatic Talks thought-leadership platform.

Name

Sosmatic

Legal name

Sosmatic

Website

https://sosmatic.es

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Short description

Sosmatic is a Barcelona-based B2B and B2B2C managed services company founded in 1998 delivering helpdesk, IT support, cybersecurity, contact-center, IT recruitment, and data-recovery services to enterprises and large collectives across insurance, banking, telecom, distribution, and education, reaching more than 10 million households in Spain, the US, and Latin America.

Ownership category

akta.pro rank

Product category

IT Technical Support and BPO Services

NAICS

Other Computer Related Services (541519), Telemarketing Bureaus and Other Contact Centers (561422), Computer Systems Design and Related Services (5415), Other Support Services (5619)

SIC

Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Helpdesk & End-User Support Services (BPAEABAB), Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG)

Keywords

• IT technical support services
• Helpdesk and service desk
• Contact center outsourcing
• Cybersecurity managed services
• Data recovery laboratory

Headquarters

HQ city

Barcelona

HQ country

Spain

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2B Technical Support Services: Managed IT support services for enterprises including helpdesk, service desk, technical support, cybersecurity, and IT infrastructure maintenance. Services delivered to insurance, banking, telecom, distribution, and education sectors.
2. B2B2C Support Services: Customer support and technical assistance services delivered on behalf of large companies to their end customers, reaching millions of households through insurance policies, telecom services, and other consumer-facing products.
3. Contact Center Services: Sales, customer service, support, and smart contact center services for large companies.
4. IT Recruitment Services: IT talent recruitment and staffing services.
5. Data Recovery Lab Services: Data recovery laboratory services for devices and storage media.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Sosmatic provides outsourced technical support, helpdesk, service desk, contact center, and customer experience services to enterprises and large collectives, with their own professionals delivering support to end customers via B2B and B2B2C engagements. The company also offers specialized IT services including cybersecurity, Microsoft 365 management, cloud migration, digital workplace transformation, IT recruitment, and a data recovery laboratory. Operations span Spain, the United States, and Latin America, reaching more than 10 million households and over 1,000 companies.

Product overview

Sosmatic is a B2B and B2B2C support services company offering a comprehensive portfolio of technology and customer service solutions. The portfolio is organized into six main solution areas: IT Solutions for Enterprises (including Soporte Informático, Ciberseguridad, Auditoría Informática, Microsoft 365, Cloud, Soluciones de Teletrabajo, Evolución IT, and Fibra Corporativa), Large Collectives solutions (such as Asistencia Digital 24×7, Ciberseguridad Familiar/Empresarial, Seniors, Manitas Tecnológico, and Reparaciones), Help Desk services (Outsourcing de Servicios Técnicos IT, Técnicos In House, In situ IT, Gestión de Licencias), Digital Workplace transformation, IT Recruitment, and Data Recovery Lab. Additionally, the company operates a Contact Center for customer-facing services and offers Artificial Intelligence solutions. Sosmatic serves insurance, banking, telecommunications, distribution, education, and assistance sectors, reaching millions of households through its B2B2C model.

Differentiator

Problem solved

Functional benefit

Products and services

• Soporte Informático (IT Support and Maintenance) Technical support and maintenance services for company computer systems, including troubleshooting, hardware and software support, for enterprise clients.
• Ciberseguridad Empresarial (Enterprise Cybersecurity) Cybersecurity solutions protecting company systems and data from digital threats, delivered to enterprise clients.
• Auditoría Informática y IT IT audit services evaluating technology infrastructure, security posture, and compliance for enterprise clients.
• Microsoft 365 Services Microsoft 365 implementation, support, and management services for enterprise clients.
• Cloud Services Cloud computing solutions and migration services for enterprise infrastructure.
• Soluciones de Teletrabajo (Remote Work Solutions) Remote work technology solutions enabling secure and efficient work-from-home environments for enterprise clients.
• Evolución IT (IT Evolution) IT evolution and digital transformation services to modernize enterprise technology systems.
• Fibra Corporativa (Corporate Fiber) Corporate fiber optic connectivity solutions for business internet and network infrastructure.
• Asistencia Digital 24x7 (24x7 Digital Assistance) 24x7 digital and technical assistance services delivered to large collective organizations and their end customers.
• Ciberseguridad Familiar (Family Cybersecurity) Family-oriented cybersecurity services protecting households from digital threats, delivered through partner companies.
• Seniors Assistance Technology assistance services specifically designed for senior citizens, delivered through large collective partner companies.
• Manitas Tecnológico (Technology Handyman) Technology handyman services providing in-home technical support for basic technology needs through partner collectives.
• Asistencia In situ Nacional e Internacional On-site technical assistance services available nationally and internationally for collective clients and their end users.
• Reparaciones de Dispositivos (Device Repairs) Device repair services for computers, mobile phones, tablets, and other electronic equipment, delivered via collective partners.
• Outsourcing de Servicios Técnicos IT Full IT technical services outsourcing for organizations seeking managed IT support.
• Servicio Técnicos In House Embedded in-house technical team services deployed within client organizations.
• In situ IT Nacional e Internacional On-site IT support services across national and international locations.
• Digital Workplace Digital workplace transformation services creating modern, collaborative work environments for enterprise clients.
• IT Recruitment IT talent recruitment services connecting organizations with qualified technology professionals.
• Data Recovery Lab Professional data recovery laboratory services for damaged or corrupted storage devices.
• Contact Center Customer contact center services including sales, customer support, and smart contact solutions for large enterprise clients.
• Inteligencia Artificial (AI Solutions) Artificial intelligence solutions integrated across Sosmatic's service portfolio for enterprise and collective clients.
• Gestión de Licencias (Software License Management) Software license management services for enterprise software procurement and compliance.

Quantifiable outcome

• Reaching 10+ million households through partner companies
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Inetum: French-headquartered IT services group with a meaningful Spanish and Iberian footprint providing managed services, helpdesk, application support and digital transformation — overlapping heavily with Sosmatic's Empresas IT and Help Desk offerings.
• Covisian: European contact center and IT services group with Spanish/Italian roots offering customer service, technical support and digital outsourcing — closely comparable to Sosmatic's blended helpdesk + Contact Center + IT services portfolio.
• Konecta: Spanish-headquartered BPO and customer experience provider with strong Latin American delivery, serving telecom, banking, insurance and retail — directly overlapping Sosmatic's verticals, B2B/B2B2C channels and contact center + helpdesk model.
• Atento: Latin America-focused BPO giant spun out of Telefónica, providing customer service, sales and technical support across telecom, banking and retail — directly comparable in B2B/B2B2C service delivery model and vertical mix.
• Minsait: Spanish IT services and digital transformation arm of Indra serving banking, insurance, telecom and public sector with managed services, infrastructure and cybersecurity — directly comparable to Sosmatic's Empresas IT portfolio in Iberia.
• GSS (Grupo Santa Mónica / Grupo GSS): Spanish BPO/customer service and IT services group focused on helpdesk, technical support and back-office for telecom, banking and insurance — closely comparable mid-sized Iberian peer to Sosmatic's service mix and verticals.

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management and digital services; competes for the same enterprise CX, helpdesk and contact center RFPs as Sosmatic but at vastly larger scale and geographic reach.
• Concentrix: Global CX and BPO platform offering customer service, technical support, sales and AI-enabled solutions to enterprise clients in telecom, financial services and tech — a broader incumbent pursuing the same solution categories as Sosmatic.
• Foundever (formerly Sitel Group): Global customer experience outsourcer providing sales, service and technical support across BPO, contact center and CX consulting — competes with Sosmatic for the same enterprise and B2B2C engagements at much larger scale.

Regional players

• S2 Grupo: Spanish cybersecurity specialist delivering managed SOC, incident response and cyber consulting — directly comparable to Sosmatic's Ciberseguridad line for enterprises and large collectives in the Spanish market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCmZdJ3DKgkCW8IHUzgLHKzQ
• Facebookfacebook.com/SOSMATIC
• LinkedInlinkedin.com/company/sosmatic
• Instagraminstagram.com/sosmatic
• Xx.com/sosmatic

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sosmatic