Whistler Resort Management

What Whistler Resort Management does

Whistler Resort Management (WRM), legally WRM Strata Management & Real Estate Services Ltd., is a privately held British Columbia strata property management firm founded in 1982. The company manages over 200 strata corporations across the Whistler, Sea to Sky Corridor, Vancouver, and Okanagan regions, with physical offices in Whistler (headquarters), Squamish (relocating in 2025), and Penticton (opened 2023). WRM operates two primary service lines: Strata Services, which provides comprehensive property management including financial management, budgeting, insurance and contract management, on-site maintenance, 24-hour emergency response, council administration, and project management; and Home Care Services, a tiered subscription offering (Silver, Gold, Platinum) that provides scheduled property inspections for non-resident vacation homeowners at $80-$230 per month.

The company employs approximately 30 staff members, including 18 Strata Property Agents each managing a limited portfolio of 9-12 properties, ensuring dedicated service delivery with weekly site inspections. WRM's technology stack centers on a secure online owner portal (Strata Search) that provides document access, inspection reports, strata communications, and electronic funds transfer capabilities, supported by downloadable strata forms and quote request workflows on wrm.ca.

WRM makes money primarily through monthly recurring strata management fees, with pricing determined by unit entitlement and service scope and established by property developers. Additional revenue comes from Home Care subscriptions, after-hours emergency services billed at $95/hour, and pay-as-you-go services such as Form B Information Certificates ($35-$210 depending on turnaround). WRM is licensed under the Real Estate Service Act, exceeds Real Estate Council of BC requirements, and is bonded with $5M General Liability and $2M Employee Fidelity coverage. The go-to-market motion combines enterprise field sales (dedicated agents pitching to strata councils) with inbound website quote requests.

Name

Whistler Resort Management

Legal name

WRM Strata Management & Real Estate Services Ltd.

Website

https://wrm.ca

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1–10 employees

Short description

Whistler Resort Management (WRM) is a BC-based strata property management firm managing 200+ strata corporations and vacation homes across the Sea to Sky Corridor and Okanagan, delivering financial, maintenance, and 24-hour emergency services through dedicated licensed agents.

Ownership category

akta.pro rank

Product category

Property Management Services

NAICS

Residential Property Managers (531311)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Build-to-Rent (BTR) Community Management (BPAJAFAC)

Keywords

• Strata property management
• Vacation home inspections
• Condominium management services
• Residential property management
• Strata council administration

Headquarters

HQ city

Whistler

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations

Revenue model

1. Strata Management Services: Monthly strata management fees based on property type, size, and service requirements. Fees are determined by unit entitlement and established by property developers.
2. Home Care Services: Subscription-based property inspection services with tiered pricing (Silver, Gold, Platinum). Monthly fees range from $80-230 depending on property size and inspection frequency. Additional services at $95/hour.
3. After-Hours Emergency Services: Emergency response services billed at $95/hour on evenings and weekends with minimum one-hour charge. Revenue generated from strata corporations for emergency callouts.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

WRM delivers comprehensive strata property management for residential, commercial, and mixed-use strata corporations in British Columbia's Sea to Sky Corridor and Okanagan regions. Services encompass financial management, maintenance coordination, 24/7 emergency response, council administration, and compliance with the BC Strata Property Act. The company also provides tiered vacation home inspection services (Home Care) for non-resident property owners, with monthly subscription plans delivering visual inspections, security checks, and digital reports.

Product overview

Whistler Resort Management (WRM) offers a unified property and strata management platform centered on two core service offerings: Strata Services and Home Care Services. The Strata Services division provides comprehensive management for approximately 200 strata corporations including financial management, maintenance, emergency response, and administrative functions. The Home Care Services division, available in Silver, Gold, and Platinum tiers, provides vacation property inspections with digital reporting. Additional modules include online strata forms, an owner portal for document access, and an after-hours emergency response system. All services operate through a network of licensed Strata Property Agents with offices in Whistler, Squamish, and Penticton.

Differentiator

Problem solved

Functional benefit

Products and services

• Strata Services Comprehensive strata property management for residential, commercial, industrial, and mixed-use strata corporations. Includes budgeting and financial tracking, bill payments, insurance and contract management, on-site maintenance, 24-hour emergency support, council support, member communications, meetings and minutes, parking and facility management, project management, depreciation reports, and capital planning assistance. Delivered through dedicated Strata Property Agents who conduct weekly site inspections.
• Home Care Services

Quantifiable outcome

• 24/7 emergency response within 5-30 minutes depending on location
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Strata Property Agents of BCcoreOthersWRM is a founding member of the Strata Property Agents of BC, a professional association setting industry standards for strata management in British Columbia.
• Professional Association of Managing AgentsminorOthersProfessional membership organization for managing agents in the property management industry.
• Condominium Home Owners AssociationminorOthersIndustry association providing resources and advocacy for strata corporations and property managers.
• Whistler Rotary ClubminorOthersCommunity service organization supporting local sports teams and charitable initiatives in Whistler.
• Pemberton Rotary ClubminorOthersCommunity service organization supporting charitable organizations in the Pemberton area.
• Whistler Chamber of CommerceminorOthersBusiness advocacy organization supporting local commerce and networking in Whistler.
• Pemberton Trails SocietyminorOthersNon-profit organization maintaining recreational trail networks in Pemberton Valley.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• FirstService Residential: North America's largest residential property manager, operating across BC and managing thousands of strata corporations. Directly comparable to WRM as a competing provider of full-service strata management with broader geographic and scale advantages.
• Baywest Management Corporation: BC-based strata management company with comparable service offering across the Lower Mainland and Sea to Sky region. Closely matches WRM's full-service strata management model and BC geographic focus.
• Pacific Quorum Properties: Vancouver-based strata and rental management firm providing full-service strata council support in BC. Direct competitor to WRM in the same provincial strata management market.
• Rancho Management Systems (BC) Ltd. BC strata management firm offering financial, administrative, and maintenance services to strata corporations. Closely comparable in scope, geography, and customer profile to WRM.
• AWM-Alliance Real Estate: BC-based property and strata management firm operating in the Lower Mainland. Directly competes with WRM for strata council contracts with overlapping service offerings.
• Gateway Property Management: Western Canadian property management company serving strata councils in BC and Alberta. Directly comparable in providing strata management services to residential condominium and townhome corporations.

Broad incumbents

• Colliers Project Leaders: Global commercial real estate services firm with a property management practice in BC. Comparable as a broader incumbent offering property management as part of a wider portfolio rather than a strata-focused niche.
• Avison Young: International commercial real estate services firm providing property and facilities management across major Canadian markets. Comparable as a broad incumbent with overlapping residential and strata management capabilities.

Emerging players

• Vacasa: Vacation rental management company that handles property care, inspections, and turnover for second homes. Comparable to WRM's Home Care division as a tech-enabled alternative for vacation home owners in resort markets.

Others

• RE/MAX of Nanaimo: BC real estate brokerage active in resort and second-home markets. Adjacent comparable given overlapping customer base of vacation home buyers/sellers, though it is not a property manager.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Whistler Resort Management