Interview Management Solutions

What Interview Management Solutions does

Interview Management Solutions (legal entity INTERVIEW MANAGEMENT SOLUTIONS PTY LTD) is an Australian proprietary limited company founded in 2013 and headquartered in Balgowlah, Australia. It develops and delivers technology-enabled investigative interviewing training and software, anchored by the patent-pending TILES System, which the company describes as the world's first digital interview management software solution (patent-pending in 52 countries). The TILES System is built on the Microsoft .NET framework with MS SQL databases, hosted on Microsoft Azure with 256-bit SSL bank-grade encryption, and exposes API integration with case management systems; it operationalises the PEACE interview model via proprietary reverse-engineering planning methodology, timeline mapping, supervisory workflow, and forensic log export.

The company serves law enforcement, government agencies (including ASIC, NSW Government, Indian Police Service, Ukrainian agencies, and the European Investment Bank and World Bank Group), and enterprise customers in the financial services and pharmaceutical sectors (e.g., AstraZeneca). Its commercial offering comprises three subscription tiers (Basic free, Professional at $29/month, Agency on custom enterprise quotes), an online Professional Investigators Investigative Interviewing Course, face-to-face training in 2-5 day packages, hybrid online-plus-classroom programs, post-training assessment services delivered via Zoom/Teams/Skype, and investigations consultancy for NSW Government under P&MS prequalification (SCM0005). Distribution leverages direct website sales, the Thinkific course platform, the UK Government G-Cloud 12 framework, the Charles Sturt University international faculty, and a strategic partnership with SyncScience LLC in the United States.

With a stated headcount of 1-10 employees, no disclosed external funding, and CEO Daren Jay (former NSW Government Senior Fraud and Corruption Investigator and long-standing Charles Sturt University policing lecturer) leading the firm alongside COO Gary Pankhurst, IMS operates as a bootstrapped specialist consultancy and SaaS provider with global reach by reference rather than by scale. The firm holds Cyber Essentials Plus certification, GDPR and UK Data Protection Act compliance processes, and an NSW Police Force Master Security Licence, and is the sole practitioner sponsor of the International Investigative Interviewing Research Group (iIIRG).

Name

Interview Management Solutions

Legal name

INTERVIEW MANAGEMENT SOLUTIONS PTY LTD

Website

https://interviewmanagementsolutions.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Interview Management Solutions is an Australian firm that develops the patent-pending TILES System investigative interviewing software and delivers technology-enabled training and consultancy for law enforcement, government agencies, and enterprise clients in financial services and pharmaceuticals across more than 30 countries.

Ownership category

akta.pro rank

Product category

Investigative Interviewing Software

NAICS

Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)

Keywords

• Investigative interviewing software
• PEACE model training
• Interview management platform
• Fraud investigation training
• Law enforcement interviewing

Headquarters

HQ city

Balgowlah

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscriptions: TILES System offered in three tiers: Basic (Free), Professional ($29/month), and Agency (custom quote). Monthly subscription model with automatic renewal unless cancelled.
2. Training Courses: Online Professional Investigators Investigative Interviewing Course available for individuals and agencies. Face-to-face training in 2-5 day packages. Hybrid programs with online pre-course theory plus classroom sessions.
3. Investigations Consultancy: Fraud, corruption and serious misconduct investigation services for NSW government agencies as prequalified supplier. Complex and sensitive matter investigation with detailed reporting.
4. Technical Support and Consulting: Technical support included with subscriptions. Additional training and consulting services provided on time and materials basis at standard rates.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Interview Management Solutions develops and sells the TILES System, a patent-pending cloud-based interview management software that enables investigators to strategically plan, conduct, and evaluate investigative interviews through a digital workflow aligned with the PEACE model. The company complements this core software platform with fee-for-service training programs (online, face-to-face, and hybrid formats), post-training assessment services, an Investigations Consultancy for NSW government agencies, and a university-accredited program of study delivered in partnership with Charles Sturt University.

Product overview

Interview Management Solutions offers a unified product portfolio centred on the patent-pending TILES System interview management software, which provides end-to-end digital workflow management for investigative interviewing. The portfolio combines this core software platform with complementary training and assessment services, including the Professional Investigators Online Investigative Interviewing Course (delivered online, face-to-face, or in hybrid formats), Assessment Services, and Investigations Consultancy. The company also offers a University Accredited Program of Study in partnership with Charles Sturt University. All offerings are designed to work together, with the TILES System serving as the central technology platform for both operational and training purposes.

Differentiator

Problem solved

Functional benefit

Products and services

• TILES System Interview Management Software Patent-pending cloud-based interview management software platform that enables investigators to strategically plan, conduct, and evaluate investigative interviews through a digital workflow. Features include objective-based interview planning aligned with PEACE model phases, integrated timeline functionality with Swire to Timeline, supervisory workflow with sign-off, 2nd interviewer collaboration, multi-format file support, email integration for feedback and evaluation, forensic log export, and API integration with case management systems. Offered in three tiers: Basic (Free), Professional ($29/month), and Agency (custom quote). Built on Microsoft .NET with MS SQL, hosted on Microsoft Azure with 256-bit SSL encryption.
• Professional Investigators Online Investigative Interviewing Course Fully online professional development course for investigators, HR professionals and auditors covering investigative interviewing skills using the IMS reverse-engineering methodology and PEACE model framework. Designed for online delivery via training.interviewmanagementsolutions.com and Thinkific.
• Face to Face Training Classroom-based investigative interviewing training delivered in 2, 3, 4 or 5-day packages tailored to law enforcement, banking, and public sector agencies.
• Hybrid Training Training program combining online pre-course theory with shortened 2 or 3-day face-to-face sessions, using the TILES System to enhance training outcomes both online and in the classroom.
• Assessment Services Post-training skills assessment and feedback delivered fully online via Zoom, Teams, or Skype, using industry-specific scenarios to reinforce learning outcomes. Includes 1-to-1 assessment, qualitative feedback, and quality assurance of investigative interviewing performance.
• Investigations Consultancy Fraud, corruption, and serious misconduct investigation consultancy services for NSW government agencies, delivered by licensed investigators with law enforcement and public sector experience. IMS is a prequalified supplier under the NSW P&MS Scheme (ID: SCM0005) and holds NSW Police Force Master Security Licence 000107967.
• University Accredited Program of Study A 12-week academic program delivering eight points of elective credit into Charles Sturt University's Master of Investigations, including online components, webinars, and practical assessments.
• Investigation Subject Interviewing Workshop A 2-3 hour interactive web conferencing session or 1-day face-to-face workshop focused on interviewing investigation subjects, using tailored scenarios and the TILES System software.

Quantifiable outcome

• Increased deception exposure by up to 30% when strategic use of evidence is trained and applied
• +3 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• SyncScience LLCcoreStrategic or Co-development Partner · 17 August 2021Strategic partnership with Virginia, USA-based SyncScience. SyncScience delivers evidence-based methods of suspect, witness and victim interviewing, debriefs, client vetting, and all-source intelligence analysis. Lead instructors served with High-Value Detainee Interrogation Group (HIG). Partnership combines two technologically advanced training organisations to deliver powerful training offering worldwide.
• International Investigative Interviewing Research Group (iIIRG)coreStrategic or Co-development Partner · 25 March 2021IMS is the sole practitioner sponsor to iIIRG. Strategic partnership entering its 7th year as of March 2021. iIIRG is a global network of over 200 professionals across 32 countries working within investigative interviewing. Serves as research-to-practice conduit ensuring IMS stays at forefront of research and practice developments.
• Charles Sturt UniversitycoreStrategic or Co-development PartnerInternational faculty partnership. IMS CEO Daren Jay served as Lecturer in Policing with CSU for over 10 years. CSU's lead Investigative Interviewing trainer. IMS Professional Investigators Program recognised for 8 academic elective credit points into CSU Master of Investigations program. IMS delivers MCTP training to Indian Police Service as part of CSU international faculty.
• UK Government Digital MarketplacecoreChannel Partner/ Reseller/ DistributorTILES System awarded place on UK Government's Digital Marketplace G-Cloud 12 framework. Allows public sector agencies to procure TILES System through simplified purchasing process. Enables seamless integration with case management systems for end-to-end digital solutions.

Scale indicators6 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Nuix: Investigation analytics and intelligence software used by law enforcement, regulators, and corporations for fraud, corruption, and financial crime investigations. Nuix's investigation workflow capabilities compete for the same investigative interviewing and case management budgets as IMS.
• Cellebrite: Global leader in digital forensics and investigative intelligence for law enforcement and enterprise. While Cellebrite focuses on digital evidence extraction rather than interview workflow, its dominant position in the police technology stack makes it the natural incumbent a specialized interview management vendor must position against.
• Relativity: Leading e-discovery and investigation platform serving legal, government, and corporate compliance teams. Relativity's broader investigation workflow offerings and enterprise customer base make it a comparable broader incumbent serving similar fraud, compliance, and investigative personas.
• Exterro: Legal GRC and digital investigation software platform offering case management, e-discovery, and forensic tools to corporations, law firms, and government agencies. Exterro's enterprise case management capabilities overlap with the workflow management aspects of TILES System at much larger scale.
• Magnet Forensics: Provider of digital investigation software used by law enforcement, federal agencies, and corporate investigation teams. Magnet serves an overlapping customer base of investigative professionals and represents the broader investigative technology ecosystem that competes for the same IT budgets as TILES System.
• IBM i2: IBM's investigation analysis and intelligence platform used globally by law enforcement, defense, and private sector investigation teams. While focused on link analysis rather than interview workflow, it is a comparable incumbent in the broader investigative technology stack.

Emerging players

• Bond Solon: UK-based training provider for legal, investigation, and expert witness skills with comparable course offerings in investigative practice. Bond Solon competes for similar corporate, government, and law enforcement training budgets as IMS in the UK and Commonwealth markets.

Direct peers

• SyncScience LLC: Virginia, USA-based firm specializing in evidence-based methods of suspect, witness, and victim interviewing with lead instructors from the High-Value Detainee Interrogation Group (HIG). SyncScience is both a direct competitor and IMS's strategic training partner, offering overlapping PEACE-style methodology and serving the same global investigator audience.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TILES_Software
• YouTubeyoutube.com/channel/UChwczWiX6MHVTK_usqQv2qg
• Facebookfacebook.com/interviewmanagementsolutions
• LinkedInlinkedin.com/company/interview-management-solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interview Management Solutions