Northwest Florida Community Hospital

What Northwest Florida Community Hospital does

Northwest Florida Community Hospital (NFCH) is an independent, non-profit community hospital headquartered in Chipley, Florida, operating a 59-bed facility composed of a 25-bed Critical Access Hospital and a 34-bed skilled Long Term Care unit. The hospital delivers a broad range of acute, outpatient, and post-acute services — including 24/7 emergency care, surgical services, swing-bed rehabilitation, women's imaging (3D mammography), radiology/imaging (MRI, CT, DEXA, nuclear medicine), a 24-hour clinical laboratory offering over 730 diagnostic tests, respiratory therapy, wound care with hyperbaric oxygen, cardiac rehabilitation, an infusion center, behavioral health, and a Medicare-based Senior Enrichment program. NFCH also operates an extended network of affiliated clinics across Chipley, Graceville, Vernon, and Bailey, including Express Care walk-in clinics (open 7am-7pm, six days a week), family practice, specialty centers (general surgery, ENT, dermatology, pain management), and pediatrics.

The hospital's technology stack centers on conventional clinical IT rather than differentiated IP: Picture Archiving and Communication Systems (PACS) with 24/7 board-certified radiologist access, a new CT scanner reducing exam times to 5-10 minutes, 3D mammography with self-referral, hyperbaric oxygen therapy, MRI, and telehealth delivery. Patient-facing digital services include AthenaHealth and MyCareCorner (CPSI) portals with self-registration, Xpress-Pay online bill payment, Repaytient interest-free payment plans, and PayerGlass pricing transparency. NFCH is governed by a community Board of Directors chaired by Dr. Gabriel Berry, led by CEO Michael A. Kozar, and holds Joint Commission accreditation, Critical Access Hospital designation, and Pink Ribbon Facility status; it has been recognized as one of only three Florida hospitals to receive the Hospital of Choice Award.

NFCH generates revenue through patient service fees across its acute, outpatient, long-term, and specialty lines, billed to a contracted payer network that includes Aetna, Florida Blue, Cigna, Humana, Medicaid, Medicare, United Healthcare, Tricare, and Wellcare. Pricing is transaction-based with deductibles, co-pays, and coinsurance determined by individual insurance benefits, supplemented by financial assistance under Federal Poverty Guidelines, prompt-payment discounts, and interest-free monthly payment plans. The hospital employs 101-250 staff, serves Washington County and surrounding Northwest Florida, and markets through community outreach, physician referrals, Facebook, and quality/price transparency initiatives rather than enterprise sales channels.

Name

Northwest Florida Community Hospital

Legal name

Northwest Florida Community Hospital

Website

https://nfch.org

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Northwest Florida Community Hospital is an independent, non-profit 59-bed Critical Access Hospital in Chipley, Florida, providing emergency, surgical, imaging, long-term, and specialty care to residents of Washington County and surrounding rural Northwest Florida communities.

Ownership category

akta.pro rank

Product category

Community Hospital Services

NAICS

Ambulatory Health Care Services (621), Outpatient Care Centers (6214), Nursing Care Facilities (Skilled Nursing Facilities) (6231)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Critical Access & Rural Hospitals (HLAFAAAG)

akta.pro secondary industries

Subacute Care Facilities (HLAFAFAE), Specialty Palliative Care (e.g., oncology, CHF/COPD, dementia) (HLADAHAJ)

Keywords

• Community hospital services
• Emergency medical care
• Diagnostic imaging services
• Long-term skilled nursing
• Outpatient rehabilitation programs

Headquarters

HQ city

Graceville

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Patient Services Revenue: The hospital generates revenue through direct patient care services including emergency services, inpatient care, outpatient services, surgical procedures, diagnostic imaging, laboratory services, long-term care, and various specialty services such as wound care, cardiac rehab, and infusion therapy.
2. Insurance Payments: Revenue from contracted insurance providers including Aetna, Florida Blue, Cigna, Humana, Medicaid, Medicare, United Healthcare, Tricare, Wellcare, Sunshine Health, and other plans. Payment varies based on coverage, deductibles, co-pays, and coinsurance.
3. Financial Assistance Programs: Provides financial assistance based on Federal Poverty Guidelines for uninsured or underinsured patients. Also offers prompt payment discounts and payment plan options through Repaytient.
4. Long-term Care: 34-bed skilled nursing unit providing long-term care services. Primarily covered by Medicare (80%) with secondary insurance covering remaining 20%.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Northwest Florida Community Hospital operates a 59-bed acute and long-term care facility delivering 24/7 Emergency Services, inpatient and outpatient acute care, surgical services, diagnostic imaging (MRI, CT, 3D mammography), clinical laboratory, wound care with hyperbaric oxygen therapy, cardiac rehabilitation, infusion therapy, behavioral health, and senior enrichment services to residents of Washington County and surrounding Northwest Florida. The hospital also runs a network of affiliated primary care and specialty clinics supported by telehealth and digital patient portals.

Product overview

Northwest Florida Community Hospital is a 59-bed healthcare facility comprised of a 25-bed Critical Access Hospital and a 34-bed Long Term Care Facility. The hospital offers a comprehensive range of healthcare services including Emergency Services (with shortest wait time among Critical Access Hospitals), Surgical Services, Inpatient Services with Swing Bed Rehabilitation, Women's Imaging Services (3D mammography with self-referral program), Radiology/Imaging (MRI, CT, DEXA, nuclear medicine), Clinical Laboratory Services (24-hour, 730+ tests), Respiratory Services, Wound Healing Institute (with hyperbaric oxygen therapy), Cardiac Rehab, Express Care walk-in clinics, Infusion Center, Behavioral Health Services, and Senior Enrichment program. The hospital operates affiliate clinics including Family Healthcare of Chipley, Chipley Medical Group, NFCH Family Practice, NFCH Specialty Center, Vernon Clinic, and Graceville Clinic. Digital patient services include AthenaHealth and MyCareCorner patient portals, online bill payment via Xpress-Pay, and payment plans through Repaytient.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Shortest ER wait time among Critical Access Hospitals nationwide
• +3 more outcomes

Segments5 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Insurance Providers NetworkcoreChannel Partner/ Reseller/ DistributorContractual relationships with major insurance providers including Aetna, Florida Blue, Cigna, Corvel, Humana, Medicaid-Florida, Medicare, Network Synergy, Simply Healthcare, Sunshine State Health Plan, United Healthcare, Tricare, and Wellcare/STAYWELL for processing patient healthcare claims and coverage.
• RepaytientminorOthersFinancial technology partner offering interest-free payment plans that allow patients to pay their full out-of-pocket balance over time in a budget-friendly manner.
• AthenaHealthcoreTechnology or IntegrationPatient portal platform provider for NFCH Affiliate Clinics, allowing patients to access their medical records and health information online.
• MyCareCorner (CPSI)coreTechnology or IntegrationPatient portal provider for NFCH Hospital and Emergency Room patients, providing access to electronic health records through web and mobile apps with self-registration capabilities.
• Third-Party Healthcare ProvidersminorOthersSeparate billing relationships with pathologists (Pensacola Pathologists), radiologists (Radiology Assoc of Pensacola), hospitalists (Southland Hosp at Chipley), and specialists (Spine & Neuro Pain Specialists, Gulf Coast Facial Plastics & ENT Center) who provide services within the hospital.
• Federal and State Healthcare ProgramscoreOthersParticipation in Medicare and Medicaid programs providing coverage for eligible patients. Senior Enrichment program is Medicare-based with 80% coverage by Medicare and remaining 20% by secondary insurance.
• Florida Health FinderminorOthersState-run quality reporting website where NFCH's quality data on readmissions, mortality rates, complication rates, infection rates, patient experience and other patient safety indicators is publicly displayed.
• Medicare Hospital CompareminorOthersFederal quality comparison website where NFCH's quality data is compared with other Medicare certified hospitals to demonstrate quality of care provided to service area residents.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• HCA Florida Healthcare: State's largest hospital system with multiple facilities in Northwest Florida (Gulf Coast, Capital). Represents the most significant competitive encroachment risk for NFCH's outpatient and surgical volumes.
• Tallahassee Memorial HealthCare: Large regional tertiary health system in Tallahassee, FL — within driving distance of NFCH. Captures complex referrals that NFCH cannot handle and represents both a downstream referral partner and competitive threat for specialty services.
• AdventHealth: Large non-profit health system with facilities across Florida. Comparable non-profit mission and ambulatory strategy; potential acquirer or affiliate for community hospitals in adjacent markets.
• Ascension Sacred Heart: Regional Catholic health system with hospitals in Pensacola and the panhandle. Operates a broader specialty network that draws tertiary referrals from NFCH's catchment; also a potential partner for service-line outsourcing.

Regional players

• Community Health Systems: Public hospital operator with non-urban hospital portfolio across the Southeast. Operates a model of community hospital ownership similar in spirit to NFCH's, though at materially larger scale; useful for benchmarking rural hospital operating metrics.

Direct peers

• Jackson Hospital: Community hospital in Marianna, FL — roughly 30 miles from NFCH — operating a similar acute-care, outpatient, and specialty model serving a rural Jackson County population. Most direct geographic and service-line comparable.
• Doctors Memorial Hospital: Small rural community hospital in Bonifay, FL (Holmes County), directly adjacent to NFCH's Washington County service area. Comparable Critical Access-style model with emergency, inpatient, and outpatient services.
• Madison County Memorial Hospital: Non-profit community hospital in Madison, FL providing acute care, ER, and outpatient services to a small rural North Florida county. Closely comparable scale, ownership type, and rural service profile.
• Calhoun Liberty Hospital: Critical Access Hospital in Blountstown, FL serving a rural panhandle county. Closely comparable facility size, payer mix, and service scope including ER, inpatient, outpatient, and long-term care.

Emerging players

• Encompass Health: Largest U.S. operator of inpatient rehabilitation hospitals. Partial overlap with NFCH's swing bed and outpatient rehab program; a potential strategic acquirer of NFCH's rehabilitation service line.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/northwestfloridacommunityhospital
• Xx.com/nfchospital
• LinkedInlinkedin.com/company/northwestfloridacommunityhospital

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northwest Florida Community Hospital