What SAPRO does

SAPRO LLC is a privately held business process outsourcing (BPO) company founded in 2016 by Shaun and Arslan Athar, both veterans of Cisco, Vodafone, and VimpelCom. The company is headquartered in New York (169 Madison Ave, STE 15645) with a regional office in Dubai, UAE, and operates an offshore delivery model targeting small and mid-sized businesses across the United States, UAE, and additional geographies it claims to serve globally. Its service portfolio spans Web Design & Development, Social Media Marketing, Sales & Business Development, Client & Customer Care, Business Management, and Dental & Medical Billing — positioned as an "end-to-end" back-office partner that lets clients focus on their core products and services.

SAPRO is fundamentally a services company without a disclosed proprietary technology platform. The core operating model is offshore labor arbitrage — providing qualified, English-fluent staff at price points the company claims are unmatched. There is no evidence of proprietary software, APIs, integrations, automation tooling, or AI/ML capabilities; the technology stack is described as standard BPO infrastructure. The Dental & Medical Billing line is the only operationally distinct product: it is a revenue-cycle management (RCM) service covering insurance verification, claim submission, denial management, and accounts-receivable follow-up for US dental and medical practices, and it is delivered under a recovery-based pricing model in which SAPRO charges a percentage only on amounts successfully collected.

Commercially, SAPRO runs a sales-led, direct go-to-market: an in-house sales team handles outreach across multiple verticals (medical, retail, travel, automotive, IT, life coaching, telecommunications), supported by website contact forms, phone outreach, and SMS communications. Pricing is not publicly disclosed; general BPO work is quote-based with monthly billing and no long-term commitment, while medical/dental billing uses contingency-style pricing tied to recoveries. The company is privately funded by its founders — no external investors, funding rounds, M&A, or partnerships are evidenced in the available data — and the leadership bench comprises Arslan Athar (Director & Co-founder), Tom Smith (Sales Director), Kailum Hepton (Finance Director), Stephanie Perry (Marketing Manager), Mohsin Shahzad (Operations Manager), and Bilal Ahmed (Lead Sales Developer).

Name

SAPRO

Legal name

SAPRO LLC

Website

https://thesapro.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

SAPRO LLC is a privately held offshore business process outsourcing (BPO) firm founded in 2016 and headquartered in New York with a UAE regional office. It delivers sales, customer care, business management, web design, social media marketing, and dental/medical billing services to SMB and mid-market clients across multiple verticals.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Business Support Services (5614)

SIC

Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)

akta.pro secondary industry

Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms) (HLABAKAN)

Keywords

• Business process outsourcing
• Dental medical billing
• Back-office services
• Offshore BPO
• Revenue cycle management

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Business Process Outsourcing Services: SAPRO generates revenue by providing off-shore business process outsourcing services including sales, customer support, business development, web design, social media marketing, business management, and dental/medical billing. Services are delivered by qualified, English-fluent resources at competitive offshore pricing. The dental/medical billing service operates on a contingency-like model with fees based on successful recoveries collected on behalf of clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

SAPRO is an offshore business process outsourcing company that delivers back-office services including sales, customer support, business development, web design, social media marketing, end-to-end business management, and dental and medical billing. Headquartered in New York with a UAE regional presence, the firm provides qualified, English-fluent offshore resources to clients across the medical, retail, travel, automotive, IT, telecommunications, and life coaching industries, with dental and medical billing offered on a recovery-based pricing model.

Product overview

SAPRO is a Business Process Outsourcing company offering a comprehensive suite of services including Web Design & Development, Social Media Marketing, Sales & Business Development, Client & Customer Care, Business Management, and Dental & Medical Billing. The company operates as a unified service offering rather than a modular software platform, providing offshore back-office process outsourcing with quality and competitive pricing. SAPRO's services are designed to support businesses in achieving their targets across back-office departments, with a focus on converting opportunities into results.

Differentiator

Problem solved

Functional benefit

Products and services

• Web Design & Development End-to-end website design and development services that create modern, responsive websites built to impress across every screen, from concept to launch, for businesses lacking in-house technical expertise.
• Social Media Marketing Setup and management of social media marketing campaigns from scratch to finish, enabling businesses to reach millions of customers worldwide at low cost. Targets SMBs needing digital marketing at scale.
• Sales & Business Development Outsourced sales team with experience across medical, retail, travel, automotive, IT, life coaching, and telecommunications industries, offering the highest conversion rate in the industry for clients seeking to offload sales and business development.
• Client & Customer Care Qualified, intelligent, and English-fluent customer care resources providing support to exceed partner expectations for businesses seeking outsourced customer support at competitive offshore pricing.
• Business Management End-to-end business management solutions covering back-office departments and management tasks, allowing partners to focus on core services and products without worrying about administrative overhead.
• Dental & Medical Billing Revenue cycle management service providing insurance verification, claim submission, denial minimization, and bill collection for dental and medical practices, with pricing tied to successful recoveries collected on the client's behalf. Designed to reduce claim rejections, increase cash flow, and ensure compliance with HIPAA, OSHA, and CMS regulations.

Quantifiable outcome

• Zero claim denials through attention to detail in submitting insurance claims with concise narratives and complete documentation
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• TTEC: Public CX and BPO major delivering customer care, sales, and back-office solutions across multiple verticals including healthcare. SAPRO competes in the same offshore-outsourced customer support and sales space, though TTEC operates at enterprise scale.
• Concentrix: Global CX, sales, and back-office BPO major with offshore delivery across multiple verticals including healthcare. Comparable to SAPRO across the broad BPO service line, but at enterprise scale and with public-company resources.
• TaskUs: Public, large-scale BPO and digital outsourcing provider serving sales, customer support, content moderation, and back-office functions globally. Comparable to SAPRO across the broad BPO service line, though at vastly greater scale and with enterprise clients.

Direct peers

• Flatworld Solutions: Offshore BPO offering back-office, customer support, sales, and finance/accounting outsourcing with global delivery. Highly comparable service mix and offshore cost model to SAPRO, targeting similar SMB and mid-market clients.
• Access Healthcare: Offshore healthcare BPO providing medical billing, RCM, and back-office services to US providers. Comparable to SAPRO's dental/medical billing practice in delivery model, scale, and vertical focus.
• SupportNinja: Offshore customer support and back-office BPO provider offering sales support, customer care, and operations outsourcing. Comparable in targeting tech-enabled SMBs and mid-market firms with English-fluent offshore teams.
• FCR (First Call Resolution): Offshore BPO offering customer support, sales, back-office, and digital services. Comparable to SAPRO in delivery model and target segments, particularly for SMBs and tech-enabled companies.
• Invensis: Offshore BPO/IT services firm providing back-office, customer support, sales, finance, and specialized healthcare/RCM outsourcing. Closely comparable to SAPRO in delivery model, service breadth, and target verticals.
• eAssist Dental Solutions: Specialized dental billing and RCM outsourcer handling insurance verification, claim submission, and AR follow-up for dental practices. The closest direct comparable to SAPRO's flagship dental billing service line.

Emerging players

• Paradigm Dental Billing: Niche dental billing outsourcer focused on insurance claim submission and collections for dental practices. Comparable to SAPRO's dental billing service, though smaller and more specialized in scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/saproofficial
• LinkedInlinkedin.com/company/saproofficial

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SAPRO