ARC Europe
ARC Europe is a France-based B2B roadside and mobility assistance provider coordinating a 40+ country European network for automotive OEMs, insurers, fleet operators, and brokers, offering roadside assistance, EV charging, and connected vehicle services.
- Company typePrivate
- Founded1992
- HeadquartersLimonest, France
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What ARC Europe does
ARC Europe is a France-headquartered B2B roadside and mobility assistance provider, founded in 1991-1992 by major European automobile clubs (AA, ADAC, ANWB, Automobile Club Association) as a subsidiary of the ARC Europe Group. The company coordinates a pan-European network covering 40+ countries and an area exceeding 8 million km², with 60,000 patrol vehicles, 2,000+ mobility partners, and 4,700 multilingual case handlers processing more than 500,000 assistance cases per year. ARC Europe serves automotive OEMs (Mercedes-Benz, Volkswagen, Volvo, Jaguar Land Rover, Polestar, smart, Kia, MG, Lynk & Co), new-energy vehicle entrants (XPeng, BYD, Aiways), motorcycle manufacturers (Ducati, KTM, Husqvarna), insurance brokers (Aon, WTW, Verlingue, Verspieren), fleet operators (One Lease, Mobility Tech Green, Getaround), EV infrastructure (Chargemap, Izivia, Zephyre), and automobile clubs, holding a 48% market share in European roadside assistance among independent providers.
ARC Europe's offering is organized around three pillars: core roadside assistance (24/7 dispatch, on-site repair via mobile workshops achieving a 55% on-site fix rate, towing, and mobility-continuity solutions like the Mobility Voucher); EV-specific assistance featuring proprietary mobile chargers delivering up to 15 km of range in 15 minutes; and connected services (eCall emergency calls, bCall telematics-based breakdown detection, and Stolen Vehicle Tracking). The Digital Intake platform provides white-label, multilingual digital intake via web application with real-time geolocation, while Arc'Academy delivers Qualiopi-certified training to partner operators. TISAX Level 3 certification supports data-handling requirements for OEM contracts.
The business model rests on contractual B2B subscriptions and per-case fees with automotive manufacturers, insurers, fleet operators, and brokers, complemented by white-label licensing of the Digital Intake and connected services platforms. Quote-based enterprise pricing is tailored to service scope and volume. Distribution is anchored by enterprise field sales with dedicated key account managers, supported by referral relationships through founding automobile clubs and insurance brokerage partners. The company is the only independent assistance provider in France not owned by an insurance company, positioning it as a neutral partner across all market segments.
ARC Europe firmographics
Firmographics- Name
- ARC Europe
- Legal name
- ACTA SAS
- Website
- https://arceurope.fr
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- ARC Europe is a France-based B2B roadside and mobility assistance provider coordinating a 40+ country European network for automotive OEMs, insurers, fleet operators, and brokers, offering roadside assistance, EV charging, and connected vehicle services.
- Ownership category
- akta.pro rank
ARC Europe industry classification
Industry- Product category
- Automotive Roadside Assistance Services
- NAICS
- Motor Vehicle Towing (48841)
- SIC
- Services-Automotive Repair, Services & Parking (7500)
- akta.pro primary industry
- Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)
Keywords
Where ARC Europe is headquartered
LocationHeadquarters
- HQ city
- Limonest
- HQ country
- France
- HQ region
- Europe
Offices4 records
Markets served
ARC Europe business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- B2B Assistance Services: ARC Europe provides comprehensive roadside assistance services to automotive manufacturers, insurance companies, fleet management firms, and brokers under contractual agreements. Services include 24/7 assistance hotline, on-site repair, towing, and mobility solutions.
- Connected Services Licensing: White-label digital assistance solutions (Digital Intake, eCall, bCall) licensed to automotive OEMs and insurers for integration into their own customer-facing applications.
- Fleet and Corporate Programs: Customized assistance programs for corporate fleets, including rental companies and fleet management companies, providing comprehensive coverage and reporting dashboards.
- Electric Vehicle Support Services: Specialized EV assistance services including mobile charging, charging station support, and dedicated customer service for electric vehicle owners.
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
ARC Europe product offering
Product offeringCore offering
ARC Europe provides 24/7 roadside assistance, electric vehicle assistance, and connected vehicle services (eCall, bCall, Stolen Vehicle Tracking) to automotive OEMs, insurance companies, fleet management firms, and brokers across 40+ European countries. Services are delivered via a network of 60,000 patrol vehicles and 2,000+ mobility partners, including on-site repair (55% rate), towing, mobile charging for EVs, and white-label digital intake platforms for client integration. The offering is sold exclusively through B2B contracts under branded and white-label arrangements.
Product overview
ARC Europe operates as a platform delivering mobility assistance services across three integrated pillars: Roadside Assistance (on-site repair and towing), Electric Vehicle Assistance (mobile charging, charging station support), and Connected Services (eCall, bCall, Stolen Vehicle Tracking). The offering is distributed through direct services and the Gamme Easy sub-brand for brokers/insurers, with Digital Intake providing white-label digital intake capabilities and Mobility Voucher enabling flexible alternative transport solutions. Arc'Academy provides partner training with Qualiopi certification.
Differentiator
Problem solved
Functional benefit
Products and services
- Roadside Assistance (Assistance Routière) 24/7 roadside assistance service providing breakdown repair, towing, and mobility solutions across France and Europe for automotive OEMs, rental companies, insurers, brokers, and mobility players. Delivered through mobile workshop-equipped patrol vehicles capable of resolving breakdowns on-site.
- Electric Vehicle Assistance (Assistance Électrique) Comprehensive EV assistance service for electric vehicle owners, including on-site mobile battery charging (up to 15km of range in 15 minutes via portable charging devices), charging station support, and dedicated EV customer service. Addresses range anxiety and battery emergencies for EV drivers across Europe.
- Connected Services (eCall, bCall, Stolen Vehicle Tracking) Suite of connected vehicle services: eCall (emergency call transmitting GPS location, vehicle model, airbag status to emergency teams), bCall (breakdown call transmitting vehicle registration and GPS for remote diagnostics), and Stolen Vehicle Tracking (SVT) using embedded tracking to locate stolen vehicles and coordinate with law enforcement.
- Digital Intake 100% white-label digital assistance platform available via web application, enabling instant roadside assistance intake with multilingual support, real-time geolocation, and seamless integration into clients' own applications. Designed for OEMs and insurers to embed within their customer-facing apps.
- Mobility Credit (Crédit Mobilité) Flexible mobility voucher providing multiple alternative transport options (taxi, VTC private hire, replacement vehicle) through ARC Europe's European partner network when the primary vehicle cannot be repaired on-site. Ensures driver mobility continuity after a breakdown.
- Gamme Easy Customizable assistance product line specifically targeting brokers and insurers, offering configurable coverage options for professional and individual clients across various vehicle categories. Designed as a white-label, configurable solution for distribution partners.
Quantifiable outcome
- 55% on-site repair rate avoiding towing costs
- +3 more outcomes
Companies that use ARC Europe
Customer profileNamed customers30 records
Segments7 records
Ideal customer profiles5 records
ARC Europe technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature7 records
ARC Europe partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- AA (Automobile Association)coreUK's leading automobile club and founding partner of ARC Europe, providing cross-border assistance coverage and network coordination across Europe.
- ADACcoreGermany's largest automobile club and founding partner of ARC Europe, providing extensive network coverage and assistance services.
- ANWBcoreDutch automobile club and founding partner, contributing to the European network with decades of assistance expertise.
- Automobile Club Association (France)coreFrench automobile club founding partner contributing to network coverage and assistance operations in France.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
ARC Europe competitors and assessment
Company assessmentDirect peers
- The AA (UK): The AA is the UK's leading roadside assistance provider and a founding automobile-club partner of ARC Europe. Comparable as a consumer- and B2B-facing roadside assistance operator, though its primary market is the UK while ARC Europe is pan-European.
- Europ Assistance (Generali Group): Europ Assistance, owned by Generali, is one of the largest global assistance providers offering roadside, travel, and home assistance. Directly comparable to ARC Europe in pan-European roadside coverage and OEM/insurer relationships, though it is insurance-owned rather than independent.
- MAPFRE Asistencia: MAPFRE's assistance arm provides roadside, travel, and mobility services across Europe, Latin America, and other regions. Directly comparable to ARC Europe as a multinational assistance provider serving insurers, OEMs, and corporate fleets.
- AXA Assistance: AXA Assistance provides roadside, travel, and personal assistance services globally as part of the AXA insurance group. Directly competes with ARC Europe in European B2B assistance markets, especially with insurer and OEM clients.
- ADAC: ADAC is Germany's largest automobile club and also a founding partner of ARC Europe. Comparable as a major European roadside assistance provider and automobile-club network, though ADAC operates primarily in Germany while ARC Europe coordinates pan-European coverage.
- ANWB: ANWB is the Dutch automobile club and a founding partner of ARC Europe. Comparable as a European automobile-club-based roadside assistance provider, serving both consumer members and B2B clients in the Netherlands and beyond.
- AWP Assistance (Allianz Partners brand): AWP is the operating brand of Allianz Partners' travel and roadside assistance business. Comparable to ARC Europe in delivering roadside, concierge, and mobility services to OEMs, insurers, and brokers at European scale.
- Allianz Partners: Allianz Partners is the assistance and travel insurance arm of Allianz Group, offering roadside assistance, travel assistance, and mobility services globally — including via brands like Allianz Assistance. Directly comparable to ARC Europe as a large-scale B2B assistance provider serving OEMs, insurers, and corporate clients across Europe.
Emerging players
- Urgent.ly: Urgent.ly is a digital roadside assistance platform offering on-demand towing, jump-starts, and tire change via a mobile app, primarily in the US. Comparable to ARC Europe in modernizing roadside assistance digitally, but at an earlier stage and with a different geographic focus.
Regional players
- RAC: The RAC is a leading UK roadside assistance provider. Comparable to ARC Europe in services offered (breakdown, recovery, EV assistance) but is primarily UK-focused, while ARC Europe is pan-European.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ARC Europe social profiles
Digital presenceARC Europe compliance and trust
Trust signalCompliance3 records
ARC Europe financial estimates
Financial estimateRevenue estimate
Valuation estimate
ARC Europe leadership team
Management profileNumber of profiles
Profiles4 records
ARC Europe subsidiaries and ownership
Company hierarchySubsidiaries2 records
ARC Europe funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ARC Europe M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ARC Europe
What does ARC Europe do?
ARC Europe provides 24/7 roadside assistance, electric vehicle assistance, and connected vehicle services (eCall, bCall, Stolen Vehicle Tracking) to automotive OEMs, insurance companies, fleet management firms, and brokers across 40+ European countries. Services are delivered via a network of 60,000 patrol vehicles and 2,000+ mobility partners, including on-site repair (55% rate), towing, mobile charging for EVs, and white-label digital intake platforms for client integration. The offering is sold exclusively through B2B contracts under branded and white-label arrangements.
Is ARC Europe a public or private company?
ARC Europe is a private company. It is classified as corporate owned and is currently operating.
When was ARC Europe founded?
ARC Europe was founded in 1992. It employs 501 to 1,000 people.
Where is ARC Europe based?
ARC Europe is headquartered in Limonest, France, in the Europe region.
How does ARC Europe make money?
Four revenue lines are on record. B2B Assistance Services are the primary driver. The others are connected Services Licensing, fleet and Corporate Programs and electric Vehicle Support Services.
Who are ARC Europe's main competitors?
Direct peers on record are The AA (UK), Europ Assistance (Generali Group), MAPFRE Asistencia, AXA Assistance, ADAC, ANWB, AWP Assistance (Allianz Partners brand) and Allianz Partners. Urgent.ly is listed as an emerging player. RAC is listed as a regional player.
Does ARC Europe have an API?
No public API is recorded for ARC Europe.
What industry is ARC Europe in?
ARC Europe's product category is Automotive Roadside Assistance Services. Its primary akta.pro industry code is FSAJALAL, Roadside Assistance & Towing Memberships (Bundled with Service Contracts). Its NAICS code is 48841 and its SIC code is 7500.