Waypoint

What Waypoint does

Waypoint is an independent New Hampshire 501(c)(3) nonprofit human services organization founded in 1850 (originally as the Manchester City Missionary Society) and rebranded under its current name in 2018. The organization operates the state's only comprehensive full-lifespan portfolio spanning prenatal support, early childhood, family preservation, homeless youth services, and senior/adult disability care, serving more than 11,000 Granite Staters annually through a 300+ person workforce. Service delivery is anchored by five Family Resource Centers (Manchester, Concord, Nashua, Upper Valley/Lebanon, Stratham), two youth drop-in centers (Manchester, Rochester), a 14-bed low-barrier emergency shelter for youth ages 18-24, transitional housing, and a home-visiting program model.

The core service architecture consists of five program divisions: Early Childhood & Family Support (Parenting Plus, Healthy Families America, NH Birth to 3, Kinship Navigation), Homeless Youth & Young Adult Department (street outreach, drop-in centers, rapid rehousing, host home, emergency shelter), Family Preservation & Strengthening (ISO, Therapeutic Counseling, Parent Coach, HBTS, Community-Based Voluntary Supports), Health/Wellbeing & Independence (Home Health Care, Health Care Coordination), and free parenting classes/activities. Underlying technology is conventional rather than differentiated: an online "Get Help" intake portal, virtual counseling via video call, online class registration, and standard nonprofit productivity/back-office systems. There are no disclosed AI capabilities, proprietary software platforms, or technology moats.

Revenue mechanics are dominated by government contracts and grants — Medicaid reimbursement (which received a historic $135 million rate increase effective January 1, 2024 supporting the Choices for Independence program), state DCYF referral contracts, and federal HRSA funding (a $4,666,653 award for Healthy Families America). A secondary revenue stream comes from donations and philanthropy, anchored by the Waypoint Guardian program ($1,000+ annual donors), the 1850 Legacy Society, and signature fundraisers — the SleepOut ($315,000 raised in 2026; $320,800 in 2025) and Touch-a-Truck. Most direct services are free to eligible families; therapeutic counseling uses a hybrid insurance-plus-sliding-scale model. The organization holds COA accreditation and is a founding member of the Child Welfare League of America and NH delegate to the Children's Home Society of America.

Name

Waypoint

Legal name

Waypoint

Website

https://waypointnh.org

Company type

Private

Founded year

1850

Operating status

Operating

Headcount range

101–250 employees

Short description

Waypoint is a New Hampshire 501(c)(3) nonprofit founded in 1850 that delivers human services across the full lifespan — prenatal support, early childhood, family preservation, homeless youth, and senior/disability care — serving 11,000+ residents annually through five Family Resource Centers, youth drop-in sites, an emergency shelter, and home visiting programs.

Ownership category

akta.pro rank

Product category

Nonprofit Human Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Other Community Housing Services (624229), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Family Resource Centers & Wraparound Support Services (EDACALAH), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO)

Keywords

• Human services
• Child welfare programs
• Youth homelessness services
• Family resource centers
• Home health care

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Contracts & Grants: Waypoint operates primarily through government contracts and grants, including Medicaid reimbursement rates, state DCYF referrals, and federal HRSA funding for early childhood programs. The organization received a $135 million increase in Medicaid reimbursement rates (as of January 1, 2024) to support the Choices for Independence program.
2. Donations & Philanthropy: Individual donations, corporate sponsorships, and legacy giving through the 1850 Legacy Society. Waypoint Guardians donate $1,000+ annually. The SleepOut fundraiser generated $315,000 in 2026 and $320,800 in 2025.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Waypoint is a New Hampshire-based nonprofit that delivers a comprehensive, full-lifespan portfolio of human services programs spanning five core areas: Early Childhood & Family Support (Family Resource Centers, Parenting Plus, Healthy Families America, NH Birth to 3, Kinship Navigation), Homeless Youth & Young Adult services (street outreach, drop-in centers, emergency shelter, transitional living, rapid rehousing, host home, prevention), Family Preservation & Strengthening (Individual Service Options, Therapeutic Counseling, Parent Coach, Integrated Home Based Therapeutic Services, Community-Based Voluntary Supports), and Health/Wellbeing & Independence (Home Health Care and Health Care Coordination for seniors, adults with disabilities, and children with chronic conditions). The organization also operates legislative advocacy through the NH Children's Lobby and runs fundraising events (SleepOut, Touch-a-Truck), serving more than 11,000 Granite Staters annually across five regional Family Resource Centers, home visiting, and virtual programs.

Product overview

Waypoint is a nonprofit human services organization offering a comprehensive portfolio of programs organized into five core service areas: Early Childhood & Family Support (Family Resource Centers, Parenting Plus, Healthy Families America, NH Birth to 3, Kinship Navigation), Homeless Youth & Young Adult Department (Street Outreach, Drop-in Centers, Emergency Shelter, Transitional Living, Rapid Rehousing, Host Home), Family Preservation & Strengthening (ISO, Therapeutic Counseling, Parent Coach, HBTS, CBVS), Health/Wellbeing & Independence (Home Health Care, Health Care Coordination), and Activities/Parenting Classes. Additional offerings include Advocacy, fundraising events (SleepOut, Touch-a-Truck), and a Get Help intake portal. The organization operates Family Resource Centers across New Hampshire (Manchester, Concord, Nashua, Upper Valley, Stratham) and serves individuals across the lifespan.

Differentiator

Problem solved

Functional benefit

Products and services

• Homeless Youth & Young Adult Services A range of services for young people ages 12-24 experiencing or at risk of homelessness, including Street Outreach, Youth Drop-in Centers in Manchester and Rochester (Regional Access Points), Teen Services Outreach, Rapid Rehousing, Transitional Living Program, Host Home Program, the 14-bed low-barrier Emergency Homeless Shelter for ages 18-24, Prevention Demonstration Project, and the Youth Navigator Program.
• Early Childhood & Family Support Comprehensive services including Family Resource Centers, Parenting Plus home visiting, Healthy Families America, Early Supports & Services (NH Birth to 3), and Kinship Navigation supporting families with children from birth through age 18. Free to eligible families.
• Family Preservation & Strengthening Services for at-risk families including Individual Service Options (ISO), Therapeutic Counseling, Parent Coach Program, Integrated Home Based Therapeutic Services (HBTS), and Community-Based Voluntary Supports (CBVS).
• Health, Wellbeing & Independence for Families & Seniors Home Health Care program (homemaking, personal care, LNA assistance, nursing visits for seniors 60+ and adults with disabilities; no fee for clients eligible for CFI, Title XX, or IIIB) and Health Care Coordination (HCC) for children and young adults with chronic health conditions expected to last a year or more.
• Family Resource Centers Network of five regional centers in Manchester, Concord, Nashua, Lebanon (Upper Valley), and Stratham (at Richie McFarland Center) providing free resources, parenting classes, support groups, basic needs assistance, and resource navigation for NH families.
• SleepOut Annual Fundraiser Annual overnight fundraising event in which participants sleep outside in solidarity with homeless youth to raise awareness and funds to combat youth homelessness in New Hampshire. Raised $315,000 in 2026 and $320,800 in 2025.
• Touch-a-Truck Annual Fundraiser Annual family-friendly fundraising event featuring vehicles, emergency equipment, and activities to support Waypoint programs. 20th annual event scheduled for September 2026 at Pease International Tradeport, Portsmouth, NH.
• Advocacy Program Legislative advocacy working since 1971 as part of the NH Children's Lobby, alongside teachers, lawyers, doctors, and social service professionals, to shape laws and public policies advancing the best interests of children and families.
• Healthy Families America Home Visiting Nationally recognized home visiting program for pregnant and newly parenting families. Supported by Health Resources and Services Administration (HRSA) award totaling $4,666,653 with 7% financed with non-governmental sources.
• Parenting Classes and Support Groups Free virtual and in-person parenting classes and support groups including Positive Solutions for Families, Active Parenting of Teens, Super Dads Super Kids, Building Bridges, Postpartum Support, Spanish Parenting Classes, and other caregiver support groups.
• Therapeutic Counseling Virtual and in-person counseling for individuals 18+ using video call. Most insurances accepted with income-based sliding scale for client portion of fees.
• Get Help Intake Portal Online portal connecting individuals with Waypoint's human services programs based on their specific situation and needs.

Quantifiable outcome

• 11,000+ Granite Staters served annually
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, moderate and minor.

• NH Children's LobbycoreStrategic or Co-development Partner · 1 January 1971Waypoint established and co-leads the NH Children's Lobby coalition alongside teachers, lawyers, doctors, social service professionals, and others. This collective advocacy group has shaped children's legislation since 1971.
• NH Division for Children, Youth and Families (DCYF)coreStrategic or Co-development PartnerDCYF is the primary state referral partner for child protection cases, foster care, and family preservation services. Waypoint works closely with DCYF-licensed foster homes and facilities.
• Children's Home Society of AmericacoreStrategic or Co-development PartnerWaypoint holds the distinction as NH delegate to the Children's Home Society of America, a founding member relationship of the organization.
• Child Welfare League of AmericacoreStrategic or Co-development PartnerWaypoint is a founding member of the Child Welfare League of America, establishing long-standing national affiliations in child welfare.
• NH State Legislature / Office of Child AdvocatecoreStrategic or Co-development PartnerAs a result of Waypoint's advocacy work, the Child Advocate office was approved by the Senate in 2017, increasing protection for children. Waypoint's Emily Lawrence previously served as the first Associate Child Advocate.
• Granite United WaymoderateStrategic or Co-development PartnerPartnership through the statewide network of Family Resource Centers. Granite United Way is listed as a partner organization on Waypoint's website footer.
• Healthy Families AmericacoreStrategic or Co-development PartnerWaypoint operates the Healthy Families America program, a nationally recognized home visiting program for pregnant and newly parenting families. This is a partnership with the national Healthy Families America organization.
• Lebanon Public LibrariesminorStrategic or Co-development PartnerThe Upper Valley Family Resource Center partners with Lebanon Public Libraries for weekly Storytime Playgroup sessions led by the youth services librarian.
• YMCA of ConcordminorStrategic or Co-development PartnerPartnership for PASTA (Parenting a Second Time Around) support group for kinship caregivers. YMCA provides free childcare while Waypoint provides dinner and the support group.

Scale indicators9 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Easterseals: National nonprofit providing disability services, senior programs, early childhood, and family support across the U.S. Comparable to Waypoint's home health care, senior services, and disability-related program offerings, but operates at much greater national scale.
• Boys Town: National organization providing child and family services, residential care, behavioral health, and community programs. Comparable to Waypoint's youth residential/shelter programs and family preservation services, with significantly broader national footprint.
• Volunteers of America: National nonprofit providing housing, youth services, senior care, behavioral health, and community support across the U.S. Directly comparable to Waypoint's housing assistance, senior home care, and youth services offerings.

Direct peers

• Children's Home Society of California: California nonprofit providing adoption, foster care, early childhood, and family preservation services. Comparable multi-program human services model serving families and youth across an entire state.
• Children's Home & Aid: Illinois-based multi-service human services nonprofit providing early childhood, family support, foster care, and youth services across the lifespan. Closely comparable to Waypoint's integrated model and nonprofit mission, with similar program breadth.
• Beech Acres Parenting Center: Cincinnati-based nonprofit delivering parenting support, early childhood services, and foster care programs with a strong emphasis on family strengthening. Comparable to Waypoint's family preservation and parenting education programs.
• Child & Family Services of Northwestern Pennsylvania: Regional multi-service human services agency providing adoption, foster care, counseling, and family preservation. Closely comparable to Waypoint's integrated service portfolio and nonprofit governance structure.

Others

• National Children's Alliance: National membership and accreditation body for children's advocacy centers, which overlap with Waypoint's child welfare and family preservation mission. Provides accreditation and advocacy infrastructure analogous to Waypoint's COA accreditation and policy work.

Regional players

• The Home for Little Wanderers: Massachusetts-based multi-service child and family services agency offering residential, community-based, and therapeutic programs. Comparable to Waypoint's lifespan approach and youth services portfolio, with geographic adjacency in New England.
• Families First of the Greater Seacoast: New Hampshire-based nonprofit providing parent education, early childhood programs, and family support services. Direct regional peer operating in Waypoint's service geography with overlapping program categories.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC2L531cSIqGxa1lD0Vwok3w
• Facebookfacebook.com/WaypointNH
• LinkedInlinkedin.com/company/waypoint-nh
• Instagraminstagram.com/waypointnh
• Xx.com/WaypointNH

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Waypoint