WIND Telecom

What WIND Telecom does

WIND Telecom (WIND TELECOM S.A.) is a Dominican Republic-based, privately held telecommunications operator that provides integrated internet, voice, television, and smart home services to residential, business, and institutional customers. The company operates a 100% IP-based network combining 4G LTE wireless access with fiber optic and microwave transport, reaching 15+ provinces and 50+ municipalities and covering approximately 60% of the Dominican population. Its product portfolio spans fiber optic internet (NitroNet, 15–300 Mbps), 4G LTE mobile (Wind Móvil, prepaid from 200 DOP), online television streaming (Wind TVO), VoIP telephony (Wind Voz/SmartVoice with WhatsApp integration), smart home devices (Intelicasa), and B2B solutions under the Wind Negocios umbrella (Express Cloud private connectivity, cybersecurity via NexusGuard, cloud services via Microsoft and AWS partnerships).

The company generates revenue primarily through recurring monthly subscriptions (fiber, cloud, security, smart home) and usage-based mobile plans, distributed through company-owned offices, an inside sales call center (809-200-3000), WhatsApp support, retail partners (Farmacia Carol, CODOSAT, Inversiones Danny Marte), and a website self-service portal. Its 2026 commercial deployment of ZTE's Smart Cloud Platform (SCP) layers AI-driven network optimization, subscription cloud storage, and home security monitoring onto the network, while ongoing INDOTEL-backed fiber rollouts extend geographic reach into underserved municipalities. Founded in 1991 as Satélite Solar, C. por A. and rebranded to WIND Telecom in 2007, the company is led by founder and President José Clase and EVP/GM Damián Báez, with approximately 350 direct employees and a cumulative headcount of more than 2,400 historically.

Name

WIND Telecom

Legal name

WIND TELECOM S.A.

Website

https://wind.com.do

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

251–500 employees

Short description

WIND Telecom is a Dominican Republic-based integrated telecom operator delivering fiber internet, 4G LTE mobile, VoIP, TV streaming, smart home, and B2B cloud/cybersecurity services to residential, enterprise, and institutional customers across 15+ provinces, reaching ~60% of the national population.

Ownership category

akta.pro rank

Headquarters

HQ city

Santo Domingo

HQ country

Dominican Republic

HQ region

Latin America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Internet Services - Residential: Monthly subscription fees for fiber optic internet plans (NitroNet) ranging from 15 Mbps to 300 Mbps, and 4G LTE mobile internet plans. Plans include monthly data caps with reduced speed tiers upon exhaustion.
2. Internet Services - Business/Enterprise: Dedicated internet access, cloud connectivity solutions, cybersecurity services, and managed services for business customers through Wind Negocios division.
3. Subscription Cloud Services: Recurring revenue from cloud storage subscription tiers, home security monitoring services, and other value-added services enabled by the Smart Cloud Platform.
4. Mobile Services: Prepaid and postpaid mobile plans with voice minutes and data packages, including 'Pila de data' plans and 'Wind Voz' VoIP services.
5. Television Services: Online television streaming through WindTVO platform, included free with some mobile plans.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

WIND Telecom provides integrated telecommunications services in the Dominican Republic, including fiber optic internet (NitroNet, 15–300 Mbps), 4G LTE mobile internet (Wind Móvil), portable internet, VoIP telephony (Wind Voz/SmartVoice), online television streaming (Wind TVO), and smart home devices (Intelicasa). For business customers, the company offers dedicated internet access, cloud connectivity (Express Cloud), managed services, and cybersecurity solutions (Wind Negocios). Services are delivered over a 100% IP network combining 4G LTE wireless with fiber optic and microwave backhaul, supported by a Smart Cloud Platform enabling unified device management.

Product overview

WIND Telecom is a Dominican Republic telecommunications company offering an integrated portfolio of internet, television, and voice services to residential and business customers. The core offering includes fiber optic internet (Internet Fibra Óptica), 4G LTE mobile internet (Wind Móvil), portable internet, and online TV streaming (Wind TVO). These are complemented by VoIP telephony (Wind Voz/SmartVoice), smart home devices under the Intelicasa brand, and business solutions (Wind Negocios) including cloud connectivity (Express Cloud) and cybersecurity. The company operates on a 100% IP network based on 4G LTE technology with fiber optic and microwave backhaul infrastructure. The product portfolio is structured around residential services (internet, TV, voice), business services (connectivity, cloud, security), and smart home solutions, all delivered through their owned network infrastructure in partnership with technology providers like ZTE.

Differentiator

Problem solved

Functional benefit

Brands

• Intelicasa: Smart home devices brand offering connected and secure home solutions including smart cameras, sensors, and home automation devices.

Products and services

• Internet Fibra Óptica (NitroNet) High-speed fiber optic internet service for residential customers with plans ranging from 15 Mbps to 300 Mbps, offering monthly data capacities from 1,200 to 3,000 GB depending on the plan tier.
• Wind Móvil 4G LTE mobile internet service with prepaid and postpaid plans, offering data packages ranging from 7 to 50 GB with 7-day, 15-day, and 30-day validity periods, starting at 200 pesos.
• Internet Portátil Portable internet service with mobile hotspot devices enabling customers to access internet on-the-go via 4G LTE networks.
• Wind Voz / SmartVoice Voice over IP (VoIP) telephony service with SmartVoice application enabling calls to fixed, national, and international destinations across 50+ countries, with WhatsApp integration.
• Wind TVO Online television streaming service (Televisión en Línea) providing access to TV content via internet connection, available on multiple devices with cloud-based storage capabilities.
• Wind Negocios Business segment offering specialized telecommunications services including dedicated internet access, cloud connectivity, cybersecurity, and managed services for enterprises, institutions, and service providers.
• Express Cloud Private connectivity solution for enterprises enabling secure, dedicated access to cloud services with guaranteed bandwidth for business operations.
• Intelicasa Smart Home Devices Smart home device ecosystem including Optical Network Terminals, Mesh Access Points, and IP Cameras enabling connected and secure home experiences, with cloud-based monitoring solutions.
• Wind Negocios Cybersecurity Solutions

Quantifiable outcome

• Positioned as Dominican Republic's leading smart home service provider through ZTE partnership
• +2 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

15 partnerships are on record, tiered core and minor.

• ZTE CorporationcoreTechnology or Integration · 29 April 2026Commercial deployment of ZTE's Smart Cloud Platform (SCP) with Wind Telecom enabling AI-driven network optimization and cloud-based home monitoring solutions. Platform unifies access and control of Optical Network Terminals, Mesh Access Points, and IP Cameras, creating new recurring revenue streams through subscription services like cloud storage and home security. Positions Wind as Dominican Republic's leading smart home service provider.
• IDECOOPminorStrategic or Co-development Partner · 18 April 2026Wind Telecom participation in IDECOOP leadership for building resilient cooperativism, focusing on cybersecurity and digital resilience for the Dominican cooperative sector.
• Inversiones Danny MarteminorChannel Partner/ Reseller/ Distributor · 4 December 2025Franchise partnership for new office in Guaricano, expanding coverage and services in Santo Domingo Norte area.
• NexusGuardcoreTechnology or Integration · 11 September 2024Cybersecurity partnership with NexusGuard to provide advanced cybersecurity tools protecting business customers from cybercrime. Part of Wind's evolution of solutions to strengthen technological infrastructure for business clients.
• PUCMM (Pontificia Universidad Católica Madre y Maestra)coreStrategic or Co-development Partner · 26 July 2024Inauguration of first fiber optic network laboratory in the country at PUCMM Santiago campus, equipped with latest network technology for student training.
• Radio Televisión Educativa DominicanacoreStrategic or Co-development Partner · 30 March 2023Agreement for transmission of educational content through WindTVO platform (channel 99) and Sí TV channel, promoting values-based educational content for Dominican education.
• Dorep MediosminorStrategic or Co-development Partner · 30 March 2023Partner in educational content distribution through Sí TV channel alongside Radio Televisión Educativa and Wind Telecom.
• MicrosoftcoreTechnology or Integration · 6 April 2022Strategic alliance for cloud solutions with Microsoft, including joint conferences on 'Cloud Solutions for Digital Transformation'. Microsoft representatives (Marlene Diesch, Regional Cloud Business Manager Caribbean) participated in events. Partnership enables delivery of Microsoft cloud services through Wind's telecommunications infrastructure.
• INTCOMEXcoreChannel Partner/ Reseller/ Distributor · 6 April 2022INTCOMEX serves as strategic distribution partner for AWS cloud solutions, working with Wind Telecom to deliver AWS cloud services to Dominican businesses. Joint events explore AWS cloud opportunities including machine learning, data management, and enterprise optimization.
• UNAPEC (Universidad Apec)coreStrategic or Co-development Partner · 27 July 2020Connectivity agreement providing 'Uninet' internet plans with special rates and benefits for students and faculty at Universidad Apec, supporting digital transformation and remote learning.
• COMTEC (Asociación de Empresas de Comunicación y Tecnología)minorStrategic or Co-development Partner · 29 June 2020Wind Telecom co-founded this association alongside Altice Dominicana, Claro Dominicana, and Samsung to represent and advance the Dominican telecommunications and technology sector.
• ADOU and Dominican Association of RectorscoreStrategic or Co-development Partner · 24 June 2020Inter-institutional cooperation agreement for connectivity in educational institutions, part of Wind's mission to support Dominican education through internet access.
• UNICARIBE (Universidad del Caribe)coreStrategic or Co-development Partner · 1 April 2019Cooperation agreement providing exclusive internet packages and Wind TVO streaming services at affordable prices for students, faculty and staff. Also includes support from CECOMSA for equipment acquisition and Bank BHD León for financing plans.
• CODOSAT (SKY Distributor)minorChannel Partner/ Reseller/ Distributor · 18 October 2018SKY announced commercial alliance through its Master Distributor CODOSAT with Wind Telecom, enabling SKY subscribers to access Wind services.
• eSource CapitalcoreTechnology or Integration · 19 September 2016Alliance with eSource Capital, expert in cloud solutions design, integration and maintenance. Services include Cloud Advantage Assessment, Digital Acceleration Strategies, messaging and collaboration implementation, Disaster Recovery as a Service, Infrastructure as a Service (IaaS), and full cloud migration support. eSource Capital is the only Google Deployment Partner of the Year winner for Latin America.

Scale indicators6 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Altice Dominicana: Dominican Republic subsidiary of Altice Group, offering cable TV, broadband, mobile and fixed-line voice services across the country. Direct competitor to WIND Telecom in residential fiber, mobile, and pay-TV, with overlapping customer segments and similar bundled service strategy.
• Claro Dominicana (América Móvil): América Móvil's Dominican operation, providing mobile, fixed broadband, and pay-TV services nationwide. Competes head-to-head with WIND in 4G LTE mobile, fiber residential internet, and multiplay bundles, with deeper capital and scale advantages.
• Tricom: Historic Dominican fixed-line and broadband provider with WIND interconnection since 2007. Competes in residential fixed internet and voice services, overlapping with WIND's NitroNet fiber and VoIP offerings.
• Viva (Trilogy Dominicana): Dominican Republic mobile operator with WIND interconnection agreements since 2007. Directly competes in mobile voice and data services, overlapping in prepaid/postpaid mobile plans with similar customer targeting.
• Codetel (Compañía Dominicana de Teléfonos): Long-established Dominican telecom (now part of Altice) offering fixed-line, broadband and mobile. Direct competitor in legacy voice and broadband segments where WIND also operates via fiber and VoIP.

Regional players

• Millicom (Tigo): LatAm-focused telecom with mobile, fixed broadband, cable TV, and fintech across Central and South America. Comparable as a quadruple-play operator serving emerging markets similar to the DR with comparable ARPU dynamics and infrastructure build-out needs.
• Digicel: Pan-Caribbean mobile operator with operations across 30+ markets. Comparable as a regional wireless and broadband provider serving Caribbean island markets similar in scale and demographics to the Dominican Republic, though it does not directly overlap with WIND's DR territory.
• Liberty Latin America: Pan-LatAm/Caribbean telecom operator (parent of C&W, Liberty PR, VTR) offering converged fixed-mobile-play services. Comparable as a multi-market bundled services operator serving Caribbean/LatAm territories with similar product mix.
• ETB (Empresa de Telecomunicaciones de Bogotá): Colombian state-linked fixed/mobile operator offering fiber, mobile, TV, and corporate cloud services. Comparable as a mid-sized LatAm carrier pursuing fiber-led residential growth plus enterprise cloud/cybersecurity monetization, paralleling WIND's Wind Negocios strategy.
• Flow (Cable & Wireless Communications): Caribbean-focused telecom offering broadband, mobile, and pay-TV across multiple island markets. Comparable business model combining fiber/cable broadband with mobile and streaming TV in similar small-market Caribbean geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/windtelecom
• Facebookfacebook.com/windtelecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WIND Telecom