Service Access & Management
Service Access & Management is a Pennsylvania-based non-profit human services organization delivering case management, early intervention, mental health, developmental disability supports, and administrative services to county governments and vulnerable populations across all 67 PA counties and 8 NJ counties, serving more than 42,000 consumers.
- Company typePrivate
- Founded1997
- HeadquartersPottsville, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Service Access & Management does
Service Access & Management, Inc. (SAM) is a Pennsylvania-based 501(c)(3) non-profit human services organization founded in 1997 and headquartered in Pottsville, PA. The company delivers a portfolio of seven direct-service lines — Administrative Entity Services, County Programs, Children and Youth Services, Early Intervention Services, Mental Health Services, Community Wellness (Long-Term Services and Supports), and Supports Coordination for Developmental Disabilities — to county governments, individuals with mental illness or developmental disabilities, children and youth families, infants and toddlers with developmental delays, older adults at risk, and veterans across all 67 Pennsylvania counties and 8 New Jersey counties, serving more than 42,000 consumers through 20+ county offices and 17 Welcome Centers.
The technology backbone consists of a mobile case management platform enabling field-based documentation, electronic referral intake systems (Targeted Case Management, Early Intervention, and the Electronic School Attendance Improvement Plan / ESAIP), and a public-facing SAM Data Hub publishing strategic plan outcomes. Services are delivered under CARF accreditation, Program Operating Agreements with Pennsylvania's Office of Developmental Programs and Office of Child Developmental and Early Learning, and contracts with Medicaid, Behavioral Health Managed Care Organizations, and individual county governments. A parallel SAM Consulting division packages back-office capabilities — fiscal services, administrative services, HR consulting, IT support, safety/privacy training, and an internal podcasting service — for sale to other organizations.
Revenue is generated through government program contracts (managed services model), with funding flowing from Medicaid, county funds, and state-administered behavioral health managed care programs. The leadership team is headed by President and CEO Mary Ann Kowalonek (since January 1, 2023, after serving as CFO) and COO Lori Hartman, with an 11-member Board of Directors chaired by Dr. John G. Vafeas. Growth has been entirely organic — no M&A, no venture capital, no PE ownership — driven by county contract wins, geographic expansion (most recently Wayne County in 2026), and adjacent service-line buildouts in both direct services and consulting.
Service Access & Management firmographics
Firmographics- Name
- Service Access & Management
- Legal name
- Service Access & Management, Inc.
- Website
- https://sam-inc.org
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Service Access & Management is a Pennsylvania-based non-profit human services organization delivering case management, early intervention, mental health, developmental disability supports, and administrative services to county governments and vulnerable populations across all 67 PA counties and 8 NJ counties, serving more than 42,000 consumers.
- Ownership category
- akta.pro rank
Service Access & Management industry classification
Industry- Product category
- Human Services
- NAICS
- Other Individual and Family Services (624190), Child and Youth Services (62411), Child and Youth Services (624110), Temporary Shelters (624221)
- SIC
- Services-Social Services (8300), Services-Health Services (8000), Services-Management Services (8741)
- akta.pro primary industry
- Local Public Health & Human Services Administration (BPAIACAK)
Keywords
Where Service Access & Management is headquartered
LocationHeadquarters
- HQ city
- Pottsville
- HQ country
- United States
- HQ region
- North America
Offices21 records
Markets served
Service Access & Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Government Program Contracts: Services are funded through Medicaid and Behavioral Health Managed Care organizations. In some counties, services may also be supported through county funds. SAM provides services under Program Operating Agreements with the Office of Developmental Programs and Office of Child Developmental and Early Learning.
- County Administrative Entity Contracts: Counties delegate various administrative functions to SAM through contractual agreements. SAM performs functions on behalf of counties while maintaining contact with each county and recognizing that they remain responsible.
- Early Intervention Services: Services for infants and toddlers with developmental delays or disabilities, funded through government programs.
- Housing Assistance Programs: Various housing assistance programs including HOPE Transitional Housing, Master Leasing, Shelter + Care, Transition-Age Youth Program, and Supported Living Program with rental assistance based on income.
Go-to-market motion3 records
Distribution channels5 records
Marketing channels5 records
Service Access & Management product offering
Product offeringCore offering
Service Access & Management (SAM) is a non-profit human services organization delivering coordinated case management, supports coordination, early intervention, mental health, children and youth, and community wellness services across Pennsylvania and New Jersey. SAM operates under contracts with county governments and state offices to administer and provide human services, supplemented by a SAM Consulting division offering fiscal, IT, HR, business development, and training services to other agencies.
Product overview
Service Access & Management (SAM) is a non-profit human services organization operating as a portfolio of service lines and consulting services. The company provides direct human services across Pennsylvania and New Jersey through seven core service lines: Administrative Entity Services, County Programs, Children and Youth Services, Early Intervention Services, Mental Health Services, Community Wellness (Long-Term Services and Supports), and Supports Coordination for Developmental Disabilities. Additionally, SAM offers a consulting division providing Business Development, Fiscal Services, Administrative Services, Human Resources Consulting, IT Department Support, Safety Training, Privacy Training, and SAM Podcasts services. The company operates the Advancing School Attendance Program (ASAP) as a specific program, and provides electronic referral systems including the ESAIP for truancy referrals and the Targeted Case Management/Early Intervention referral platforms. SAM serves more than 70 counties throughout Pennsylvania and New Jersey, with operations expanding since 1997 from Berks County to all 67 Pennsylvania counties and 8 New Jersey counties.
Differentiator
Problem solved
Functional benefit
Products and services
- Administrative Entity Services
Quantifiable outcome
- 88% of students improved attendance after 3 months in services (2023-2024)
- +7 more outcomes
Companies that use Service Access & Management
Customer profileNamed customers19 records
Segments8 records
Ideal customer profiles3 records
Service Access & Management technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Service Access & Management partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered growing and core.
- Schuylkill County Society for Pediatric OrthopedicsgrowingPartnership between SAM and Schuylkill County Society for Pediatric Orthopedics is growing with additional services being added to the contract in 2026.
- Wayne CountycoreSAM announced expansion of services in Wayne County, Pennsylvania with the addition of fiscal personnel to support Wayne County Human Services.
- Geisinger Managed Care OrganizationcoreSAM collaborates with Geisinger Managed Care Organization to complete community-based care management with members of the Geisinger Family Plan. Community Health Workers contact members to educate and address social determinants of health.
- Philadelphia Corporation on AgingcoreSAM collaborates with the Philadelphia Corporation on Aging for the OAPS program to protect older adults in Philadelphia County who lack capacity to protect themselves and are at imminent risk of abuse, neglect, exploitation, or abandonment.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
Service Access & Management competitors and assessment
Company assessmentBroad incumbents
- Help at Home: Large multi-state provider of personal care, home and community-based services primarily for Medicaid-eligible seniors and individuals with disabilities. Comparable HCBS funding model and supports-coordination overlap.
- Bayada Home Health Care: Large, multistate home and community-based services provider with strong Pennsylvania footprint offering pediatric and adult home health, habilitation, and supports coordination. Comparable Medicaid-funded model and PA presence.
- Sevita (formerly The MENTOR Network): National provider of home and community-based services for individuals with intellectual and developmental disabilities and behavioral health needs. Operates at significantly greater scale and breadth than SAM, with similar Medicaid HCBS funding model.
- Volunteers of America: National nonprofit human services organization providing housing, behavioral health, child welfare, and supports coordination across many states, including Pennsylvania. Similar mission-driven service portfolio to SAM.
Direct peers
- Penn-Mar Human Services: Pennsylvania-headquartered nonprofit providing supports coordination, residential, and day services for individuals with intellectual disabilities and behavioral health needs. Directly competes with SAM in PA county contracts.
- RHA Health Services: Multi-state human services provider headquartered in North Carolina with strong Pennsylvania presence in behavioral health, developmental disabilities, and substance use services. Competes for similar county and MCO contracts.
- Merakey (formerly NHS Human Services): Large Pennsylvania-based nonprofit human services organization providing behavioral health, intellectual/developmental disability, and autism services across multiple states. Operates the same Administrative Entity and supports coordination model as SAM with comparable Medicaid/MCO revenue mix.
- Devereux Advanced Behavioral Health: Pennsylvania-originated nonprofit operating one of the largest behavioral healthcare networks in the US, serving children and adults with intellectual/developmental disabilities and mental health needs. Overlapping service lines include supports coordination and child/youth services.
- Elwyn: Pennsylvania-based nonprofit serving individuals with intellectual/developmental disabilities and behavioral health needs, with administrative entity experience. Operates residential, day, and supports coordination services competitive with SAM.
Regional players
- Community Care Behavioral Health: Pennsylvania-based Behavioral Health Managed Care Organization and a UPMC affiliate that contracts with county governments and providers like SAM to deliver behavioral health services. A partner-and-customer relationship as well as an adjacent operating model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Service Access & Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Access & Management leadership team
Management profileNumber of profiles
Profiles17 records
Service Access & Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Access & Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Access & Management
What does Service Access & Management do?
Service Access & Management (SAM) is a non-profit human services organization delivering coordinated case management, supports coordination, early intervention, mental health, children and youth, and community wellness services across Pennsylvania and New Jersey. SAM operates under contracts with county governments and state offices to administer and provide human services, supplemented by a SAM Consulting division offering fiscal, IT, HR, business development, and training services to other agencies.
Is Service Access & Management a public or private company?
Service Access & Management is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Service Access & Management founded?
Service Access & Management was founded in 1997. It employs 501 to 1,000 people.
Where is Service Access & Management based?
Service Access & Management is headquartered in Pottsville, United States, in the North America region.
How does Service Access & Management make money?
Four revenue lines are on record. Government Program Contracts are the primary driver. The others are county Administrative Entity Contracts, early Intervention Services and housing Assistance Programs.
Who are Service Access & Management's main competitors?
Broad incumbents on record are Help at Home, Bayada Home Health Care, Sevita (formerly The MENTOR Network) and Volunteers of America. Direct peers are Penn-Mar Human Services, RHA Health Services, Merakey (formerly NHS Human Services), Devereux Advanced Behavioral Health and Elwyn. Community Care Behavioral Health is listed as a regional player.
Does Service Access & Management have an API?
No public API is recorded for Service Access & Management.
What industry is Service Access & Management in?
Service Access & Management's product category is Human Services. Its primary akta.pro industry code is BPAIACAK, Local Public Health & Human Services Administration. Its NAICS code is 624190 and its SIC code is 8300.