Shoalhaven Neighbourhood Services

What Shoalhaven Neighbourhood Services does

Shoalhaven Neighbourhood Services Inc. (SNS) is a not-for-profit, incorporated community organisation established in 1977 in Nowra, New South Wales, Australia, and governed by a volunteer Management Committee. It delivers three core service lines - Community Services, NDIS Services, and Aged Care Services - from two physical Neighbourhood Centres at 41 Worrigee Street, Nowra and Unit 2/80 Park Road, East Nowra, serving people over 65 (and Aboriginal and Torres Strait Islanders over 50), NDIS participants, families and children, and individuals experiencing financial hardship across the Shoalhaven region.

Its operating model is grant- and fee-funded rather than technology-product based; revenue streams include the Commonwealth Home Support Programme (CHSP) funded by the Department of Health and Aged Care through 30 June 2027, NDIS service fees, Targeted Early Intervention (TEI) funding from the NSW Department of Communities and Justice through 31 December 2025, full fee-for-service payments, individual and corporate donations and sponsorships, and modest venue-hire income from meeting rooms at the two Neighbourhood Centres. There is no proprietary technology platform or app; service delivery is in-person via direct support workers visiting clients' homes and via Centre-based group activities (Monkey Mondays playgroup, Reading with Bub, Me & My Grandparents, Cuppa & Chat Women's Group), supplemented by access to community resources such as computers, internet, showers, book-swap libraries, meeting rooms, and drop-in information and referral.

A lean team of five plus named staff (Manager Maxine Edwards, Coordinator Social Support Veronica Riddell, Community Worker Nadia Abu Gazaleh, Operations Officer Lisa Milakovic, Administration Assistant Mia Pentecost) plus direct support workers is augmented by a substantial volunteer base contributing 4,561.28 hours in FY2024-2025 (imputed value approximately A$207,903.14). FY2024-2025 output included 70 Social Support Program clients, 4,277.38 hours of direct social support, 2,051 event attendees across eight events, 786 meeting-room bookings serving 5,157 individuals, 1,496 attendees at education/skills programs, and a total community reach of 23,751 members. SNS also auspicies the Shoalhaven Anti-Poverty Committee, is an approved NSW Work and Development Order sponsor, and hosts the Southern NILS No Interest Loans programme at East Nowra.

Name

Shoalhaven Neighbourhood Services

Legal name

Shoalhaven Neighbourhood Services Inc.

Website

https://sns.org.au

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

11–50 employees

Short description

Shoalhaven Neighbourhood Services Inc. is a not-for-profit community organisation, established 1977, delivering Community, NDIS, and Aged Care Services from two Neighbourhood Centres in Nowra and East Nowra, NSW, Australia, for seniors, NDIS participants, families, and hardship-affected residents.

Ownership category

akta.pro rank

Product category

Community and Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Aged care services
• NDIS services
• Community services
• Social support programs
• Neighbourhood centres

Headquarters

HQ city

Nowra

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding - Commonwealth Home Support Programme (CHSP): Funded by Department of Health and Aged Care through CHSP until 30 June 2027 for aged care social support services
2. NDIS Service Fees: People eligible for the NDIS can purchase services; also Home Care Package brokerage services for those with HCP
3. Full Fee for Service: People can use their own funds to purchase services
4. Targeted Early Intervention (TEI) Funding: Funded by Department of Communities and Justice until 31 December 2025 for early intervention community services
5. Donations and Sponsorships: Receives donations from individuals, community groups, businesses, and sponsorship from organisations like headspace Nowra and University of Wollongong
6. Venue Hire: Generates revenue from hiring out meeting rooms and office spaces at their Neighbourhood Centres

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Shoalhaven Neighbourhood Services delivers community-based aged care social support, NDIS disability services, and general community programs out of two Neighbourhood Centres in Nowra and East Nowra (NSW, Australia). Services are targeted at seniors over 65 (and Aboriginal/Torres Strait Islanders over 50), NDIS participants, and general community members, including in-home social support, group activities, playgroups, women's groups, education/skills training, information and referral, the Work and Development Order program, and the Southern NILS no-interest loans scheme. The organisation is funded through CHSP, NDIS, and TEI government programs, supplemented by donations, sponsorships, and venue hire.

Product overview

Shoalhaven Neighbourhood Services operates as a multi-service community organization offering three core service lines: Community Services (social and support activities from two Neighbourhood Centres), NDIS Services (individualized support for people with approved NDIS plans), and Aged Care Services (social support for seniors). These core services are supported by targeted programs including playgroups (Monkey Mondays, Reading with Bub, Me & My Grandparents), the Cuppa & Chat Women's Group, Social Support Program, Work and Development Orders, and the Southern NILS No Interest Loans scheme. The organization functions as a hub providing community resources including computers, internet access, meeting rooms, and information and referral services, serving approximately 23,751 community members annually through its facilities in Nowra and East Nowra.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Services Social, training and support activities delivered out of two Neighbourhood Centres in Nowra and East Nowra, helping community members learn new skills, run their own groups or projects, or participate more fully in the community. Includes access to computers, internet, photocopying, showers, meeting rooms, book swap libraries, and drop-in information and referral services.
• NDIS Services Services tailored to meet the individual needs of people with approved NDIS plans to help them achieve their NDIS dreams and goals, including social and community participation, group activities, and learning new skills.
• Aged Care Services Social support services for people over 65 and Aboriginal and Torres Strait Islanders over 50 who need low-level assistance to continue living independently, including shopping assistance, home visits, and help connecting with the community.
• Reading with Bub Weekly story time program for children and caregivers, reading stories, singing songs, and meeting new people; held on Tuesdays during school terms at the East Nowra Neighbourhood Centre.
• Monkey Mondays Playgroup Weekly playgroup supporting children, families and carers through play, craft, and reading stories; held on Mondays during school terms at the Nowra Neighbourhood Centre playground.
• Me & My Grandparents Weekly program designed to build close relationships between grandparents and grandchildren through rhymes, songs, activities and stories; open to children 0-5 years and their grandparents.
• Cuppa & Chat Women's Group Weekly women's group providing the opportunity to have a cup of tea or coffee and meet new people; held on Wednesdays during school terms.
• Work and Development Orders (WDO) Sponsorship NSW Government-approved program administered by SNS as an approved WDO sponsor under the State Debt Recovery Office, allowing eligible people to clear fines through activities such as volunteering, counselling, courses or treatment programs instead of money, with up to $1,000 payable per month.
• Southern NILS (No Interest Loans) Hosting Hosts the Southern NILS No Interest Loan Scheme at the East Nowra Neighbourhood Centre, providing no-interest loans up to $2,000 to low income earners for household items and services.
• Venue Hire Hiring of meeting rooms and office spaces at the Neighbourhood Centres in Nowra and East Nowra for community and organisation use.

Quantifiable outcome

• 23,751 community members reached through programs and activities
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Shoalhaven Anti-Poverty Committee (SAPC)coreStrategic or Co-development Partner · 13 November 2025SNS manages and auspices the Shoalhaven Anti-Poverty Committee, which coordinates anti-poverty initiatives across the region. The committee conducts the Nourish and Nurture Drive collecting food and hygiene items for distribution to local organisations.
• Nowra Community Food StoreminorOthers · 13 November 2025Partner organisation that receives donated food and hygiene items from the Shoalhaven Anti-Poverty Committee's Nourish and Nurture Drive to support people facing hardship.
• Shoalhaven Homeless HubminorOthers · 13 November 2025Partner organisation that receives donated items from SAPC to support homeless individuals and families in the Shoalhaven region.
• Safe Waters Community CareminorOthers · 13 November 2025Partner organisation receiving donations from SAPC to assist people facing poverty and hardship.
• Ulladulla Community Resource CentreminorOthers · 13 November 2025Partner organisation receiving donations from SAPC to support the Ulladulla community.
• headspace NowraminorGTM or Marketing PartnerHeadspace Nowra is a sponsor of SNS publications (Autumn Edition 2025 newsletter), supporting community education and awareness initiatives.
• University of Wollongong AustraliaminorGTM or Marketing PartnerUniversity of Wollongong is a sponsor of SNS publications (Autumn Edition 2026 and Summer Edition 2025-2026), supporting community education initiatives.
• Shoalhaven City CouncilcoreOthersShoalhaven City Council provides rental subsidy for SNS premises and constructed the purpose-built East Nowra Neighbourhood Centre in 1998. Council cottage was original location in 1977.
• Southern NILS (No Interest Loans)minorOthersSNS hosts Southern NILS program at East Nowra Neighbourhood Centre, providing no interest loans up to $2,000 for low income earners for household items and services.
• NSW Government - State Debt Recovery OfficecoreOthersSNS is an approved WDO (Work and Development Order) sponsor, supervising activities that help people clear fines through non-monetary means up to $1,000 per month.

Scale indicators10 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• Mission Australia: National not-for-profit delivering community housing, aged care, disability, and homelessness services. Overlaps with SNS in hardship, community connection, and aged/disability programming.
• The Benevolent Society: Australia's oldest not-for-profit, delivering aged care, disability, and community services across NSW, QLD, and VIC. Comparable service mix with SNS but broader geographic and operational footprint.
• Anglicare Sydney: Large NSW not-for-profit providing aged care, disability, family, and community services. Direct overlap with SNS in target populations and CHSP/NDIS funding streams but with significantly larger scale.
• St Vincent de Paul Society NSW: National not-for-profit providing hardship support, community programmes, and aged/disability services. Overlaps with SNS in food assistance, advocacy, and community connection services in regional NSW.
• BaptistCare: Large faith-based not-for-profit providing home care, residential aged care, NDIS, and community services across NSW and other states. Competes with SNS for CHSP, HCP, and NDIS participants in regional NSW.
• Uniting NSW.ACT: Large NSW/ACT not-for-profit delivering aged care, NDIS, and community services at scale across urban and regional areas. Overlaps with SNS in service lines but operates with much broader geographic reach.

Direct peers

• EACH Social and Community Health: Not-for-profit providing NDIS, aged care, family services, and community programmes across eastern Melbourne and surrounds. Mirrors SNS's integrated aged care + disability + community services structure.
• Marathon Health: Western NSW-based not-for-profit delivering community health, NDIS, and aged care services to rural communities. Highly comparable in regional footprint and target population.
• Intereach: Regional NSW/VIC community services not-for-profit delivering NDIS, aged care, children and family services across multiple local government areas. Closely comparable to SNS in mission, funding mix, and regional operating model.
• Wellways Australia: Not-for-profit focused on disability, mental health, and community aged care services across regional and metropolitan Australia. Comparable in mission and reliance on NDIS and HCP funding streams.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/shoalhaven.neighbourhood.services
• Instagraminstagram.com/sns_neighbourhood_services_inc
• Xx.com/snsnowra

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shoalhaven Neighbourhood Services