What North Star Consulting does

North Star Consulting, Inc. is a privately held, founder-led coaching and leadership development firm headquartered in Miami, Florida (18120 SW 87 Court). Founded by Jennifer Coyle, who maintains personal involvement on client engagements, the firm offers a portfolio of professional services spanning executive and one-on-one coaching, customized training programs, mystery shopping with audio-based performance evaluation, service excellence programs, organizational development, leadership and team alignment, mentorship program design, and outplacement coaching. Service delivery is supported by an online Client Portal hosting development libraries, webinars, and engagement surveys, and is offered in in-person, virtual, and hybrid formats; the firm has no proprietary technology platform and operates as a service-based practice grounded in human capital development methodologies.

The firm serves a diversified multi-vertical client base that originated in the hospitality industry and has expanded to include local and state government agencies, healthcare organizations, universities, airlines and transportation companies, real estate developers, technology and entertainment firms, call centers, and telecommunications providers. The primary verticals flagged in the firm's segmentation are government/municipalities and hospitality/service industries, with healthcare, technology/entertainment, and education as secondary segments. Engagement types include enterprise and government buyers; the firm explicitly markets to municipal agencies and special districts alongside hospitality enterprises. Customer outcomes cited in the firm's own materials include dramatically increased performance, higher profits, increased market share, reduced employee turnover, improved efficiency, and customer loyalty.

North Star Consulting's business model is professional-services based with customized, quote-based pricing determined by engagement scope, format, and customization level, delivered via multi-year contracts. The go-to-market motion is sales-led and relationship-driven: clients engage directly with the founder via phone (305-389-4786) or email, with no self-serve, marketplace, or reseller channels. Marketing is primarily founder-led through a blog, curated industry resources (including Harvard Business Review and Deloitte content shares), and a personal LinkedIn presence. The firm employs 1-10 people, has no disclosed funding, no parent company, no institutional investors, and no public listing; it operates as an independent, founder-owned corporation domiciled in Florida, USA.

Name

North Star Consulting

Legal name

North Star Consulting, Inc.

Website

https://northstarconsultinginc.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Management Consulting Services

NAICS

Human Resources Consulting Services (541612), Management Consulting Services (54161), Administrative Management and General Management Consulting Services (541611)

SIC

Services-Management Consulting Services (8742), Services-Educational Services (8200)

akta.pro primary industry

Leadership Development & Executive Coaching (BPAHAGAD)

akta.pro secondary industries

Learning, Training & Corporate Education Consulting (BPAHAGAE), Performance Management & Productivity Consulting (BPAHAGAL), Strategy & Corporate Development Consulting (BPAHACAA)

Keywords

• Leadership development
• Executive coaching services
• Organizational development
• Corporate training programs
• Mystery shop services

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Training Services: Customized employee development training delivered in small group, large group and virtual formats. Training content is designed for professional and personal growth with measurable ROI for employers. Topics include leadership, customer service, sales, process improvement, and professional skills development.
2. Coaching Services: One-on-one executive coaching, leadership coaching, and team coaching programs. Highly customized approach to skill development, self-awareness, and goal achievement. Also includes mentorship program design and outplacement coaching.
3. Mystery Shopping: Mystery shop programs used as performance improvement and training tools. Includes audio recordings, quantitative scores, action plans, experienced consultation, and performance analytics.
4. Consulting Services: Strategic consulting including service excellence initiatives, performance improvement, organizational development, executive coaching, and conference speaking.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

North Star Consulting is a professional services firm that delivers customized coaching, training, organizational development, and leadership consulting to help organizations and individuals achieve peak performance. Core offerings include executive and one-on-one coaching, employee training programs, mystery shop evaluations, service excellence programs, and organizational development engagements delivered through in-person, virtual, and hybrid formats across hospitality, healthcare, government, and corporate sectors.

Product overview

North Star Consulting is a coaching and leadership consulting firm offering a portfolio of integrated professional development services. The core offering combines Executive Coaching, One-on-One Coaching, and Mentorship Programs with large-scale Training Programs and Train the Trainer sessions. Supporting services include Mystery Shops, Service Excellence Programs, Organizational Development, and Leadership & Team Alignment. The company also offers a Client Portal platform for online resources. The portfolio is anchored by organizational expertise in hospitality, healthcare, government, and corporate sectors, with services delivered through in-person, virtual, and hybrid formats.

Differentiator

Problem solved

Functional benefit

Products and services

• Executive Coaching

Quantifiable outcome

• Dramatically increased performance
• +6 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators3 records

Recent moves1 record

Expansion highlights5 records

Emerging players

• BetterUp: Digital coaching and leadership development platform combining AI-enabled matching with human executive coaching. Represents the technology-enabled, scaled delivery model that North Star's service-based approach does not offer.

Broad incumbents

• GP Strategies Corporation: Public training, performance improvement, and consulting provider serving large enterprise and government clients. Overlaps with North Star's training, learning, and organizational development services at a much larger scale.
• Korn Ferry: Global organizational consulting firm with substantial leadership development, executive coaching, and talent management practices. Operates at far larger scale but overlaps in service lines and target buyer (CHROs and senior leadership).

Direct peers

• RHR International: Boutique firm specializing in executive coaching and leadership development for senior leaders. Closely comparable to North Star's executive coaching and leadership team alignment services, though serving larger enterprise clients.
• FranklinCovey: Provider of leadership development, training, and organizational performance solutions including The 7 Habits. Directly comparable in content focus (leadership, execution, organizational alignment) and enterprise/government client base.
• Dale Carnegie Training: Global training and coaching franchise focused on leadership, sales, and professional development. Closely comparable to North Star's customized training and coaching offerings and similar in delivery model (in-person plus digital).
• DDI (Development Dimensions International): Global leadership and talent management consultancy offering leadership development, assessment, and coaching. Overlaps with North Star's executive coaching, leadership academies, and organizational development offerings.
• The Ken Blanchard Companies: Leadership development and management training company with a focus on situational leadership and coaching. Comparable to North Star's executive coaching, training, and leadership alignment services.
• Center for Creative Leadership: Nonprofit research and leadership development organization providing executive education, coaching, and leadership programs. Comparable in its coaching-led, leadership-focused delivery model.
• BTS Group: Strategy execution and leadership development consultancy combining business simulations, coaching, and performance improvement. Comparable to North Star's combined training, coaching, and performance improvement approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/north-star-consulting-inc.
• Facebookfacebook.com/fortystarsystems

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Star Consulting